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Service Desk Operations Manager Jobs in Atlanta, GA

DMI

Sr. Service Desk Shift Lead

Atlanta, GA

$141K/yr

... managed mobility, cloud, cybersecurity, network operations, and application development, DMI ... Oversee daily service desk operations, ensuring timely resolution of IT incidents and service ...

DMI

Sr. Service Desk Shift Lead

Atlanta, GA · On-site

$141K/yr

... managed mobility, cloud, cybersecurity, network operations, and application development, DMI ... Oversee daily service desk operations, ensuring timely resolution of IT incidents and service ...

DMI

Sr. Service Desk Shift Lead

Atlanta, GA · On-site

$141K/yr

... managed mobility, cloud, cybersecurity, network operations, and application development, DMI ... Oversee daily service desk operations, ensuring timely resolution of IT incidents and service ...

The EDH

Service Desk Specialist

Atlanta, GA · On-site

... in accordance with operational guidance. The selected candidate must be able to work rotating ... Track all assigned work and trouble tickets in workflow using the Remedy IT Service Management ...

The Edh

Service Desk Specialist

Atlanta, GA · On-site

... in accordance with operational guidance. The selected candidate must be able to work rotating ... Track all assigned work and trouble tickets in workflow using the Remedy IT Service Management ...

Vanteo

Service Desk Administrator

Alpharetta, GA · On-site

$110 - $140/hr

The ideal candidate combines strong service desk expertise with hands-on experience in cloud platforms, identity management, and cybersecurity operations.SUPERVISORY RESPONSIBILITYThis position has ...

Paul Mitchell Schools

Service Desk Coordinator

Roswell, GA · On-site

$17.50/hr

Service Desk Coordinator Are you ready to be the welcoming face of Paul Mitchell The School Esani ... You'll manage schedules, answer questions, and keep the front desk organized-all while being the ...

Barbour Orthopaedics

Lead Front Desk Associate

Atlanta, GA · On-site

$15.50 - $20.50/hr

... patient care, superior service and efficient operations. This role serves as a hands-on ... Operations & Project Management * Spearhead and manage all front desk special projects and ...

New

DMI

Mid-Level Service Desk Manager

Atlanta, GA · On-site

$90K/yr

Oversee deskside support operations at the Customer Support Center (CSC), ensuring that SLA ... managing a service desk Required and Desired Skills/Certifications: * ITIL Preferred Min ...

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All JobsService Desk Operations JobsService Desk Operations Manager JobsService Desk Operations Manager Jobs in Atlanta, GA

Service Desk Operations Manager information

See Atlanta, GA salary details

$35.1K

$90.9K

$151K

How much do service desk operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service desk operations manager in Atlanta, GA is $90,894.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,300.00 and $108,200.00 per year, depending on experience, location, and employer.

What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?

AspectService Desk Operations ManagerService Desk Supervisor
ResponsibilitiesOversees multiple service desk teams, manages strategic planning, and ensures service qualitySupervises daily operations, manages team members, and handles escalations
Required CredentialsITIL certification, relevant IT experience, leadership skillsITIL knowledge, technical support experience, team management skills
Work EnvironmentStrategic, managerial setting, often in larger organizationsOperational, team-focused environment, often in help desk or support centers
Industry UsageCommon in IT service management, large enterprisesCommon in IT support teams, smaller organizations

The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.

How much do service desk operations managers make?

Service Desk Operations Managers in the US typically earn between $60,000 and $100,000 annually, with the median salary around $75,000. Salaries vary based on experience, location, company size, and certifications such as HDI or ITIL, and often include benefits like bonuses and health insurance.

What is the role of a Service Desk Operations Manager?

A Service Desk Operations Manager oversees the daily operations of the service desk team, ensuring efficient incident and request resolution, maintaining service quality, and implementing process improvements. They coordinate staff, monitor performance metrics, and often utilize IT service management tools like ITIL frameworks to meet organizational service goals.

What are popular job titles related to Service Desk Operations Manager jobs in Atlanta, GA?

For Service Desk Operations Manager jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Service Desk Operations Manager jobs in Atlanta, GA look for?

The top searched job categories for Service Desk Operations Manager jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Service Desk Operations Manager jobs?

Cities near Atlanta, GA with the most Service Desk Operations Manager job openings:

Service Desk Operations Manager jobs near you
Infographic showing various Service Desk Operations Manager job openings in Atlanta, GA as of June 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution, with an average salary of $90,894 per year, or $43.7 per hour.

Sr. Service Desk Shift Lead

DMI

Atlanta, GA

$141K/yr

Full-time

Medical, Life, Retirement

Re-posted 16 days ago

Job description

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking a Sr. Service Desk Shift Lead to join us. 

Duties and Responsibilities:

  • Oversee daily service desk operations, ensuring timely resolution of IT incidents and service requests.
  • Lead and mentor a team of service desk technicians, providing guidance and support to enhance performance.
  • Monitor service levels and ensure adherence to established SLAs and KPIs.
  • Act as the primary escalation point for complex technical issues and critical incidents.
  • Coordinate shift schedules, workload distribution, and coverage to maintain 24/7 operational support.
  • Implement and enforce service desk policies, procedures, and best practices.
  • Collaborate with IT leadership to identify process improvements and enhance service efficiency.
  • Conduct training sessions to develop team members' technical skills and customer service capabilities.
  • Generate reports and analyze service desk performance metrics to drive continuous improvement.
  • Ensure accurate documentation of incidents, service requests, and resolutions in the ticketing system.
  • Facilitate effective communication between the service desk, end users, and other IT teams.
  • Support onboarding of new employees by providing training on IT systems and support processes.
Qualifications

Education and Years of Experience:  

  • Bachelor of Science in Information Technology or other related field
  • 2-4 Years of Experience working as a Service Desk Shift Lead

Required and Desired Skills/Certifications: 

  • ITIL Preferred  

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Atlanta, Georgia

#LI-JL1

Minimum Salary Rate$141,614.00Median Salary Rate$141,614.00Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

  • Do What's Right - We lead with honesty and integrity.
  • Own the Outcome - We take responsibility and deliver.
  • Deliver for Our Customers - We are relentless about delivering value.
  • Think Bold, Act Smart - We innovate with purpose.
  • Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

  • Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
  • Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
  • Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
  • Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
  • Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. 

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

No Agencies Please

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Employment Type: OTHER

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