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Level 1 Help Desk Support Jobs in Atlanta, GA (NOW HIRING)

InterSources Inc

Level 1 Help Desk Analyst

Conyers, GA · On-site

$16.25 - $22.25/hr

Job Summary : InterSources Inc is seeking a Level 1 Help Desk Analyst to provide technical ... support staff, escalate tickets until resolved. • Confer with users or conduct computer ...

Spark Tek Inc

GA DDS Level 1 Help Desk Analyst

Conyers, GA · On-site

$16.25 - $22.25/hr

Spark Tek Inc is a company seeking a Help Desk Analyst to assist customers with tier one issues ... support staff, escalate tickets until resolved. • Confer with users or conduct computer ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...

Ubertal Inc

Helpdesk Technician

Conyers, GA · On-site

The Level 1 Help Desk Analyst will provide tier one technical support, assisting both internal and external customers with software, hardware, and connectivity issues. This role is based at the ...

4pconsultinginc

Help Desk Analyst Level 1

Conyers, GA · On-site

$18 - $24.50/hr

Help Desk Analyst Level 1 Location: 2206 East View Parkway, Conyers, GA 30013 Duration: 12 Months ... Internal customer support involves troubleshooting hardware, software, and connectivity issues. The ...

nLeague Services Inc

Bilingual-Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Level 1 Help Desk Analyst Location: 2206 East View Parkway Conyers, GA 30013 Duration: 06+ Months ... Internal customer support involves troubleshooting hardware, software, and connectivity issues. The ...

Ask IT consulting

Help Desk Support

Atlanta, GA · On-site

$19.25 - $26/hr

Provides computer hardware and software support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests ...

Caresoft Inc.

Help Desk Support Specialist

Atlanta, GA · On-site

$21 - $25/hr

Help Desk Support Specialist Location: Atlanta, GA. 30334(Onsite) Durartion: Long Term Skills: .Minimum years of IT technical support · Strong knowledge and experience installing,configuring ...

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How much do level 1 help desk support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for level 1 help desk support in Atlanta, GA is $20.05, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $22.21 per hour, depending on experience, location, and employer.

What is a Level 1 Help Desk Support?

A Level 1 Help Desk Support job involves providing first-line technical support to users experiencing IT-related issues. Responsibilities include troubleshooting basic hardware and software problems, assisting with password resets, and documenting incidents for escalation if necessary. Level 1 technicians rely on predefined solutions or scripts to resolve common issues quickly. They serve as the initial point of contact for IT support, ensuring efficient issue resolution or proper escalation to higher-level support teams. Strong communication and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive in Level 1 Help Desk Support?

To thrive as a Level 1 Help Desk Support, you need foundational IT knowledge, strong troubleshooting abilities, and typically a high school diploma or equivalent with some technical coursework or certifications like CompTIA A+ being beneficial. Familiarity with ticketing systems, remote desktop tools, and basic operating system environments (Windows, macOS) is often required. Excellent communication, patience, and customer service skills help resolve user issues while building trust. These competencies ensure efficient problem resolution and a positive experience for users needing front-line technical assistance.

What are the typical career advancement opportunities for someone starting as Level 1 Help Desk Support?

Starting in a Level 1 Help Desk Support role provides a solid foundation for advancing in the IT field. Many professionals move into higher-level support positions, such as Level 2 or Level 3 Help Desk, network administration, or specialized technical roles as they gain experience and pursue further certifications. This entry-level position offers great exposure to troubleshooting a variety of technical issues and collaborating with different departments, which builds valuable skills for future growth. Employers often support continuing education, making it an excellent starting point for a long-term IT career.

Is help desk support a good entry-level IT job?

Help desk support is a common entry-level IT role that provides foundational experience in troubleshooting, customer service, and technical skills. It often requires knowledge of operating systems, basic networking, and support tools, making it a good starting point for a career in IT.

What are popular job titles related to Level 1 Help Desk Support jobs in Atlanta, GA?

For Level 1 Help Desk Support jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Level 1 Help Desk Support jobs in Atlanta, GA look for?

The top searched job categories for Level 1 Help Desk Support jobs in Atlanta, GA are:

Level 1 Help Desk Support jobs near you
Infographic showing various Level 1 Help Desk Support job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,694 per year, or $20 per hour.

Level 1 Help Desk Analyst

InterSources Inc

Conyers, GA • On-site

$16.25 - $22.25/hr

Full-time

Re-posted 28 days ago

Job description

Job Summary:
InterSources Inc is seeking a Level 1 Help Desk Analyst to provide technical assistance to both internal and external customers for tier one issues. The role involves troubleshooting hardware, software, and connectivity issues, while ensuring a high level of customer service in a call center environment.
Responsibilities:
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
Required:
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
• 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS
Company:
InterSources Inc. solves operational problems where protection, performance, compliance, AI, and workforce capability must work together. Founded in 2007, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.
InterSources logo

About InterSources

Sourced by ZipRecruiter

In 2007, Our journey began as pioneers in the realm of technology and security. Since then, InterSources Inc. has evolved into a trusted partner, leading the way in Cloud Security, Cybersecurity, PLG Consulting, Digital Transformation, and Professional Services. With a rich history of excellence and a forward-thinking approach, we continue to secure your digital future and drive innovation. Explore our legacy of success and discover the possibilities that lie ahead.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Fremont, CA, US

Social media

Twitter

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