ZipRecruiter

Log In

1

Service Desk Operations Manager Jobs in Atlanta, GA

Avita Care Solutions

Service Desk Engineer II

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Adheres to and supports IT change management processes. * Provides exceptional customer service by ... Three or more years supporting pharmacy operations and/or at other healthcare institutions is ...

Avita Care Solutions

Service Desk Engineer II

Atlanta, GA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Adheres to and supports IT change management processes. * Provides exceptional customer service by ... Three or more years supporting pharmacy operations and/or at other healthcare institutions is ...

Sangoma

IT End User Support Manager - Remote US

Atlanta, GA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

The IT Support Manager will oversee service desk operations, endpoint support, onboarding/offboarding, ticket governance, and process improvement initiatives in a fast-paced global environment. This ...

DMI

Mid-Level Service Desk Liaisons (SDLs)

Atlanta, GA · On-site

$90K - $112K/yr

  • Medical

  • Life

  • Retirement

... managed mobility, cloud, cybersecurity, network operations, and application development, DMI ... Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Mid Service Desk Liaisons ...

4pconsultinginc

Help Desk / Service Desk Analyst I

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk / Service Desk Analyst I Location: 241 Ralph McGill Blvd , Atlanta, GA 30308 Duration: 6 ... The ideal candidate is analytical, self-driven, and capable of managing multiple priorities in a ...

DMI

Mid-Level Service Desk Liaisons (SDLs)

Atlanta, GA · On-site

$112K/yr

  • Medical

  • Life

  • Retirement

... managed mobility, cloud, cybersecurity, network operations, and application development, DMI ... Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Mid Service Desk Liaisons ...

DMI

Mid-Level Service Desk Liaisons (SDLs)

Atlanta, GA · On-site

$90K/yr

  • Medical

  • Life

  • Retirement

... managed mobility, cloud, cybersecurity, network operations, and application development, DMI ... Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Mid Service Desk Liaisons ...

DMI

Mid-Level Service Desk Liaisons (SDLs)

Atlanta, GA

  • Medical

  • Life

  • Retirement

... managed mobility, cloud, cybersecurity, network operations, and application development, DMI ... Learn more at www.dminc.com DMI, LLC is seeking a Mid Service Desk Liaisons (SDLs) to join us.

Switch

Service Desk Technician I

Cartersville, GA · On-site

Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and ... Familiarity with Active Directory user and computer management * Experience using a help desk ...

New

Switch

Service Desk Technician I

Cartersville, GA · On-site

Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and ... Familiarity with Active Directory user and computer management * Experience using a help desk ...

New

ITA Group Inc

Service Desk Analyst - Tier I

Atlanta, GA · On-site

$20 - $27.50/hr

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the ... Excellent time management and prioritization skills. * Willingness to learn and adapt to new ...

Crunch Fitness - CR Holdings

Operations Manager

Acworth, GA · On-site

$31K - $41K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This individual hires, trains, manages, and oversees the front desk staff to ensure members receive the highest level of customer service! What We Look for In Our Operations Manager: * A desire for ...

Crunch Fitness

Operations Manager

Acworth, GA · On-site

$31K - $41K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This individual hires, trains, manages, and oversees the front desk staff to ensure members receive the highest level of customer service! What We Look for In Our Operations Manager: * A desire for ...

previous page

Showing results 41-60

All JobsService Desk Operations JobsService Desk Operations Manager JobsService Desk Operations Manager Jobs in Atlanta, GA

Service Desk Operations Manager information

See Atlanta, GA salary details

$35.1K

$90.9K

$151K

How much do service desk operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service desk operations manager in Atlanta, GA is $90,894.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,300.00 and $108,200.00 per year, depending on experience, location, and employer.

What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?

AspectService Desk Operations ManagerService Desk Supervisor
ResponsibilitiesOversees multiple service desk teams, manages strategic planning, and ensures service qualitySupervises daily operations, manages team members, and handles escalations
Required CredentialsITIL certification, relevant IT experience, leadership skillsITIL knowledge, technical support experience, team management skills
Work EnvironmentStrategic, managerial setting, often in larger organizationsOperational, team-focused environment, often in help desk or support centers
Industry UsageCommon in IT service management, large enterprisesCommon in IT support teams, smaller organizations

The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.

What are popular job titles related to Service Desk Operations Manager jobs in Atlanta, GA?

For Service Desk Operations Manager jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Service Desk Operations Manager jobs in Atlanta, GA look for?

The top searched job categories for Service Desk Operations Manager jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Service Desk Operations Manager jobs?

Cities near Atlanta, GA with the most Service Desk Operations Manager job openings:

Service Desk Operations Manager jobs near you
Infographic showing various Service Desk Operations Manager job openings in Atlanta, GA as of June 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution, with an average salary of $90,894 per year, or $43.7 per hour.

Mid-Level Service Desk Liaisons (SDLs)

DMI (Digital Management, Inc.)

Atlanta, GA • On-site

$112K/yr

Other

Medical, Life, Retirement

Re-posted 23 days ago

Job description


Mid-Level Service Desk Liaisons (SDLs)
Job ID
2026-28794
Category
Helpdesk
Location
US-GA-Atlanta
About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking a Mid Service Desk Liaisons (SDLs) to join us.

Duties and Responsibilities:

    Act as the primary point of contact between end users and the IT service desk, ensuring seamless communication and issue resolution.
  • Provide guidance and training to users on IT policies, procedures, and self-service resources.
  • Monitor and track IT incidents and service requests, ensuring timely resolution in accordance with SLAs.
  • Escalate complex or high-priority incidents to the appropriate support teams or management.
  • Analyze incident trends and recurring issues, recommending proactive solutions.
  • Work closely with IT support teams to facilitate efficient problem resolution and service delivery.
  • Assist in change management processes, ensuring users are informed of IT changes and system outages.
  • Identify opportunities for service desk process improvements to enhance user experience and efficiency.
  • Maintain accurate documentation of incidents, resolutions, and user interactions within the ticketing system.
  • Generate reports on service desk performance, user feedback, and common technical issues.
  • Provide first-level troubleshooting for common technical problems and escalate when necessary.
  • Support the development of knowledge base articles and FAQs to improve end-user self-service capabilities.

Qualifications

Education and Years of Experience:

  • Bachelor of Science in Information Technology or other related field
  • 2-4 Years of Experience supporting the Service Desk

Required and Desired Skills/Certifications:

  • ITIL Preferred

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Atlanta, Georgia

Minimum Salary Rate
$90,375
Median Salary Rate
$112,969
Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

  • Do What's Right - We lead with honesty and integrity.
  • Own the Outcome - We take responsibility and deliver.
  • Deliver for Our Customers - We are relentless about delivering value.
  • Think Bold, Act Smart - We innovate with purpose.
  • Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

  • Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
  • Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
  • Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
  • Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
  • Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Apply