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Service Desk Operations Manager Jobs in Atlanta, GA

D4C Dental Brands

Service Desk Analyst

Atlanta, GA · On-site

$20 - $27.50/hr

The Service Desk Analyst plays a vital role on our IT Service Desk, providing frontline technical ... Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced ...

HireITPeople

Service Desk Technician

Atlanta, GA · On-site

Incident, Request & Problem Management: Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow. Follow ITIL best practices for Incident, Request, Problem, and ...

DMI

Mid-Level Service Desk Manager

Atlanta, GA · On-site

Oversee deskside support operations at the Customer Support Center (CSC), ensuring that SLA ... managing a service desk Required and Desired Skills/Certifications: * ITIL Preferred Min ...

DMI

Mid-Level Service Desk Manager

Atlanta, GA · On-site

$90K - $112K/yr

Oversee deskside support operations at the Customer Support Center (CSC), ensuring that SLA ... managing a service desk Required and Desired Skills/Certifications: * ITIL Preferred Min ...

4pconsultinginc

Help Desk / Service Desk Analyst I

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk / Service Desk Analyst I Location: 241 Ralph McGill Blvd , Atlanta, GA 30308 Duration: 6 ... The ideal candidate is analytical, self-driven, and capable of managing multiple priorities in a ...

DMI

Mid-Level Service Desk Liaisons (SDLs)

Atlanta, GA · On-site

$112K/yr

... managed mobility, cloud, cybersecurity, network operations, and application development, DMI ... Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Mid Service Desk Liaisons ...

DMI

Mid-Level Service Desk Liaisons (SDLs)

Atlanta, GA · On-site

$90K/yr

... managed mobility, cloud, cybersecurity, network operations, and application development, DMI ... Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Mid Service Desk Liaisons ...

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All JobsService Desk Operations JobsService Desk Operations Manager JobsService Desk Operations Manager Jobs in Atlanta, GA

Service Desk Operations Manager information

See Atlanta, GA salary details

$35.1K

$90.9K

$151K

How much do service desk operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service desk operations manager in Atlanta, GA is $90,894.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,300.00 and $108,200.00 per year, depending on experience, location, and employer.

What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?

AspectService Desk Operations ManagerService Desk Supervisor
ResponsibilitiesOversees multiple service desk teams, manages strategic planning, and ensures service qualitySupervises daily operations, manages team members, and handles escalations
Required CredentialsITIL certification, relevant IT experience, leadership skillsITIL knowledge, technical support experience, team management skills
Work EnvironmentStrategic, managerial setting, often in larger organizationsOperational, team-focused environment, often in help desk or support centers
Industry UsageCommon in IT service management, large enterprisesCommon in IT support teams, smaller organizations

The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.

How much do service desk operations managers make?

Service Desk Operations Managers in the US typically earn between $60,000 and $100,000 annually, with the median salary around $75,000. Salaries vary based on experience, location, company size, and certifications such as HDI or ITIL, and often include benefits like bonuses and health insurance.

What is the role of a Service Desk Operations Manager?

A Service Desk Operations Manager oversees the daily operations of the service desk team, ensuring efficient incident and request resolution, maintaining service quality, and implementing process improvements. They coordinate staff, monitor performance metrics, and often utilize IT service management tools like ITIL frameworks to meet organizational service goals.

What are popular job titles related to Service Desk Operations Manager jobs in Atlanta, GA?

For Service Desk Operations Manager jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Service Desk Operations Manager jobs in Atlanta, GA look for?

The top searched job categories for Service Desk Operations Manager jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Service Desk Operations Manager jobs?

Cities near Atlanta, GA with the most Service Desk Operations Manager job openings:

Service Desk Operations Manager jobs near you
Infographic showing various Service Desk Operations Manager job openings in Atlanta, GA as of June 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution, with an average salary of $90,894 per year, or $43.7 per hour.

Service Desk Analyst

D4C Dental Brands

Atlanta, GA • On-site

$20 - $27.50/hr

Other

Re-posted 8 days ago

D4C Dental Brands rating

6.5

Company rating: 6.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Description
Service Desk Analyst
JOB SUMMARY:
The Service Desk Analyst plays a vital role on our IT Service Desk, providing frontline technical support to employees across our corporate offices nationwide. This role requires a strong combination of troubleshooting skills and customer service to efficiently resolve end-user issues and restore services with minimal disruption. This position works in a dynamic environment where problem-solving and continuous learning are essential. This support is crucial to the delivery of the company's mission of helping children achieve a lifetime of great oral health.
EDUCATION/CREDENTIALS:
  • Associate's degree in Computer Science, Information Systems, or a related field, preferred.

JOB RELATED EXPERIENCE:
  • A minimum of 2+ years of experience in a technical support or help desk role (can include academic or internship experience).

JOB-RELATED SKILLS/COMPETENCIES:
  • Sound knowledge of Windows/macOS and common productivity applications (Microsoft Office Suite, Office 365, Adobe, etc.).
  • Familiarity with Active Directory
  • Excellent verbal and written communication, patience, empathy, and the ability to explain complex tech concepts to non-technical users.
  • Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced, dynamic environment.
  • Experience with networking fundamentals (TCP/IP, DNS, DHCP), troubleshooting printer issues, and configuring mobile device management (MDM) solutions.

WORKING CONDITIONS/PHYSICAL DEMANDS:
  • Office Environment.

MAJOR DUTIES AND RESPONSIBILITIES:
  • Incident Management: Log, prioritize, diagnose, and resolve incoming tickets using ticketing systems, ensuring timely resolution or escalation.
  • Technical Troubleshooting: Diagnosing and resolving technical issues related to hardware (PCs, printers, mobile devices), software applications, and network connectivity.
  • System Maintenance: Install, configure, and update software and hardware, and manage user accounts (passwords, permissions).
  • Documentation: Meticulously record all incidents and resolutions to build an internal knowledge base for future reference, create user and team guides/documentation.
  • Escalation: Refer complex or unresolved issues to specialized IT teams or vendors.
  • Customer Service Focus: Provide excellent customer service through proactive communication, empathy, and a commitment to resolving problems with a positive attitude.
  • Continuous Learning: Stay updated on supported technologies and software, proactively seeking opportunities to expand technical knowledge.

OTHER DUTIES:
This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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