IT Service Desk Supervisor Allied Mineral Products is a leading manufacturer of monolithic ... Produce and present operational reports to management, highlighting trends and improvement ...
IT Service Desk Supervisor Allied Mineral Products is a leading manufacturer of monolithic ... Produce and present operational reports to management, highlighting trends and improvement ...
IT Service Desk Supervisor
Columbus, OH · On-site
IT Service Desk Supervisor Allied Mineral Products is a leading manufacturer of monolithic ... Produce and present operational reports to management, highlighting trends and improvement ...
IT Service Desk Supervisor
Columbus, OH · On-site
IT Service Desk Supervisor Allied Mineral Products is a leading manufacturer of monolithic ... Produce and present operational reports to management, highlighting trends and improvement ...
IT Service Desk Supervisor
Columbus, OH · On-site
... Produce and present operational reports to management, highlighting trends and improvement ... Service Desk technicians. • Conduct regular training sessions to improve technical, customer ...
IT Service Desk Supervisor
Columbus, OH · On-site
... Produce and present operational reports to management, highlighting trends and improvement ... Service Desk technicians. • Conduct regular training sessions to improve technical, customer ...
Service Desk Coordinator
Columbus, OH · On-site
$15/hr
Paul Mitchell The School Columbus is seeking a qualified Service Desk Coordinator to join our ... Previous cash management and balancing cash drawers * Inventory control and product management ...
Service Desk Coordinator
Columbus, OH · On-site
$15/hr
Paul Mitchell The School Columbus is seeking a qualified Service Desk Coordinator to join our ... Previous cash management and balancing cash drawers * Inventory control and product management ...
Paul Mitchell The School Columbus is seeking a qualified Service Desk Coordinator to join our ... Previous cash management and balancing cash drawers * Inventory control and product management ...
Paul Mitchell The School Columbus is seeking a qualified Service Desk Coordinator to join our ... Previous cash management and balancing cash drawers * Inventory control and product management ...
Service Desk Coordinator
Columbus, OH · On-site
Paul Mitchell The School Columbus is seeking a qualified Service Desk Coordinator to join our ... Previous cash management and balancing cash drawers * Inventory control and product management ...
Quick apply
Service Desk Coordinator
Columbus, OH · On-site
Paul Mitchell The School Columbus is seeking a qualified Service Desk Coordinator to join our ... Previous cash management and balancing cash drawers * Inventory control and product management ...
Service Desk
Columbus, OH · On-site
Service Desk Location: Columbus OH Duration: 12+ months Hybrid This position will function as a ... access management. 3. Uses creativity and innovation to automate and streamline processes and ...
Service Desk
Columbus, OH · On-site
Service Desk Location: Columbus OH Duration: 12+ months Hybrid This position will function as a ... access management. 3. Uses creativity and innovation to automate and streamline processes and ...
Service Desk Analyst
Dublin, OH · On-site
$18 - $20/hr
Service Desk Analyst Remote Compensation: $20 per hour ABOUT THE ROLE Our client, is seeking ... Manage and prioritize incoming tickets and requests * Escalate complex issues appropriately to ...
Service Desk Analyst
Dublin, OH · On-site
$18 - $20/hr
Service Desk Analyst Remote Compensation: $20 per hour ABOUT THE ROLE Our client, is seeking ... Manage and prioritize incoming tickets and requests * Escalate complex issues appropriately to ...
Our teams are highly trained in best practices of web and application developments and are managed ... Service Desk 3 (SD3) Location: Columbus, OH Duration: 4 Months Mode of Interview : Interviews will ...
Our teams are highly trained in best practices of web and application developments and are managed ... Service Desk 3 (SD3) Location: Columbus, OH Duration: 4 Months Mode of Interview : Interviews will ...
The Front Desk Receptionist plays a crucial role in providing exceptional service to clients and visitors at our recovery center. This position oversees front desk operations, manages client ...
The Front Desk Receptionist plays a crucial role in providing exceptional service to clients and visitors at our recovery center. This position oversees front desk operations, manages client ...
Strong customer service, organization, and communication skills Strong process management skills ... Service Desk preferred and/or Deskside experience Experience in supporting multi-site and/or ...
Strong customer service, organization, and communication skills Strong process management skills ... Service Desk preferred and/or Deskside experience Experience in supporting multi-site and/or ...
Service Desk 2 Location: Columbus, OH Interview: Video/In Person Duration: Long Term Required ... management, and operational support.
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Service Desk 2 Location: Columbus, OH Interview: Video/In Person Duration: Long Term Required ... management, and operational support.
Service Desk Analyst l
$19.75 - $27/hr
By aligning security strategy, infrastructure, and operational excellence, we help organizations ... Ability to follow defined processes while managing multiple tasks in a fast-paced environment
Quick apply
Service Desk Analyst l
$19.75 - $27/hr
By aligning security strategy, infrastructure, and operational excellence, we help organizations ... Ability to follow defined processes while managing multiple tasks in a fast-paced environment
Service Desk Support Analyst
Columbus, OH · Remote
$30 - $33/hr
Job Title: Service Desk Analyst Location : Columbus, OH Employment Type: Contract (Onsite ... Hands-on experience with Active Directory , ADUC, authentication, and access management.
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Service Desk Support Analyst
Columbus, OH · Remote
$30 - $33/hr
Job Title: Service Desk Analyst Location : Columbus, OH Employment Type: Contract (Onsite ... Hands-on experience with Active Directory , ADUC, authentication, and access management.
IT Service Desk Analyst
$22 - $25/hr
... Branch Operations, and Franchise Operations. This role provides first-level support and ... Receive, document, prioritize, and manage incidents and service requests through the IT ticketing ...
IT Service Desk Analyst
$22 - $25/hr
... Branch Operations, and Franchise Operations. This role provides first-level support and ... Receive, document, prioritize, and manage incidents and service requests through the IT ticketing ...
Service Desk Analyst
Columbus, OH · On-site
$19.25 - $26.25/hr
Service Desk Analyst Location: Columbus, OH Duration: Long Term Position Description: During the ... access management. 3. Uses creativity and innovation to automate and streamline processes and ...
Service Desk Analyst
Columbus, OH · On-site
$19.25 - $26.25/hr
Service Desk Analyst Location: Columbus, OH Duration: Long Term Position Description: During the ... access management. 3. Uses creativity and innovation to automate and streamline processes and ...
Ohio_Service Desk Analyst_Call Centre exp_w2
$19.75 - $27/hr
... in all its services and operations, the company caters to its globally positioned clients by ... Incident Management experience - Managing incidents including business expectations and ...
Ohio_Service Desk Analyst_Call Centre exp_w2
$19.75 - $27/hr
... in all its services and operations, the company caters to its globally positioned clients by ... Incident Management experience - Managing incidents including business expectations and ...
Title: IT Support / Service Desk Agent Location: Columbus, OH 43219 - Onsite Duration: 12 Months ... management • Maintain professionalism and netiquette to ensure messages are received as intended ...
Quick apply
Title: IT Support / Service Desk Agent Location: Columbus, OH 43219 - Onsite Duration: 12 Months ... management • Maintain professionalism and netiquette to ensure messages are received as intended ...
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
Title: IT Support / Service Desk Agent Location: Columbus, OH 43219 Duration: 12 Months ... management • Maintain professionalism and netiquette to ensure messages are received as intended ...
Quick apply
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
Title: IT Support / Service Desk Agent Location: Columbus, OH 43219 Duration: 12 Months ... management • Maintain professionalism and netiquette to ensure messages are received as intended ...
Support retail operations by providing coaching and guidance to store associates * Troubleshoot ... Document incidents, comments, and resolutions within the incident management system, utilizing ...
Support retail operations by providing coaching and guidance to store associates * Troubleshoot ... Document incidents, comments, and resolutions within the incident management system, utilizing ...
Service Desk Operations Manager information
See salary details
$36.5K - $47.5K
6% of jobs
$47.5K - $58.4K
6% of jobs
$58.4K - $69.4K
9% of jobs
$71.5K is the 25th percentile. Wages below this are outliers.
$69.4K - $80.3K
19% of jobs
The median wage is $87.4K / yr.
$80.3K - $91.3K
15% of jobs
$91.3K - $102.2K
12% of jobs
$108.5K is the 75th percentile. Wages above this are outliers.
$102.2K - $113.2K
14% of jobs
$113.2K - $124.1K
5% of jobs
$124.1K - $135.1K
5% of jobs
$135.1K - $146K
5% of jobs
$146K - $157K
3% of jobs
$36.5K
$94.5K
$157K
How much do service desk operations manager jobs pay per year?

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 20 days ago
Job description
- Supervise the daily operations of the Service Desk, ensuring timely and effective resolution of incidents, service requests, and escalations.
- Assign, prioritize, and monitor workloads for Service Desk Analysts.
- Serve as the primary point of escalation for complex or high-impact issues.
- Maintain shift schedules and workforce planning to support business needs.
- Monitor service desk performance metrics (SLAs, response times, first-contact resolution, backlog).
- Produce and present operational reports to management, highlighting trends and improvement opportunities.
- Oversee knowledge base maintenance to ensure accurate, current documentation.
- Provide coaching, mentoring, and performance evaluations for Service Desk technicians.
- Conduct regular training sessions to improve technical, customer service, and troubleshooting skills.
- Promote a culture of continuous learning and process improvement.
- Ensure a positive, professional support experience for end users.
- Handle customer complaints, ensuring effective resolution and improved future service.
- Foster strong communication between IT and business units.
- Identify inefficiencies and implement service desk process improvements.
- Collaborate with Infrastructure, Network, Security, and Application teams to streamline support workflows.
- 3–5+ years of experience in IT support, with at least 1–2 years in a supervisory or team lead role.
- A Bachelor of Science degree in Computer Science or related field, or equivalent work experience desired.
- Strong understanding of ITIL principles and service management frameworks.
- Experience with ticketing systems (e.g., ServiceNow, Jira Service Management, Remedy).
- Excellent communication, leadership, and customer service skills.
- Ability to manage competing priorities in a fast-paced environment.
- Solid troubleshooting skills across Windows, macOS, mobile devices, and common enterprise applications
- ITIL Foundation certification or higher preferred.
- Experience in enterprise or global IT environments.
- Familiarity with infrastructure technologies (networking, servers, endpoint management, cloud services).
- Knowledge of self-service portals, automation, and modern service desk best practices
- Must have strong interpersonal, written and verbal communication skills.
- Must be direct and able to work independently.
- Must be willing to work unusual hours when needed.
- Must be dependable and punctual.
- Competitive Base Pay
- Employee Stock Ownership Plan (ESOP) retirement plan with 25% annual company contribution
- 401K program
- Annual Profit Sharing
- Paid Time Off for Vacation, Sick Days, Holidays
- Medical, Prescription Drug, Dental, and Vision programs
- Life Insurance
- Short-Term, and Long-Term disability
Allied Mineral Products Holding, Inc. is an Equal Opportunity Employer/Veterans/Disabled.
About Allied Mineral Products
Sourced by ZipRecruiter
Industry
Ceramic, glass, cement product manufacturing
Company size
201 - 500 Employees
Headquarters location
Columbus, OH, US
Year founded
1961