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Service Desk Operations Manager Jobs Near Me

Paul Mitchell

Service Desk Coordinator

Columbus, OH

Paul Mitchell The School Columbus is seeking a qualified Service Desk Coordinator to join our ... Previous cash management and balancing cash drawers * Inventory control and product management ...

Global IT Family

Service Desk

Columbus, OH · On-site

Service Desk Location: Columbus OH Duration: 12+ months Hybrid This position will function as a ... access management. 3. Uses creativity and innovation to automate and streamline processes and ...

Brooksource

Service Desk Analyst

Dublin, OH · On-site

$18 - $20/hr

Service Desk Analyst Remote Compensation: $20 per hour ABOUT THE ROLE Our client, is seeking ... Manage and prioritize incoming tickets and requests * Escalate complex issues appropriately to ...

CNCSINFOTECH LLC

Service Desk 3

Columbus, OH

Our teams are highly trained in best practices of web and application developments and are managed ... Service Desk 3 (SD3) Location: Columbus, OH Duration: 4 Months Mode of Interview : Interviews will ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

Strong customer service, organization, and communication skills Strong process management skills ... Service Desk preferred and/or Deskside experience Experience in supporting multi-site and/or ...

RedHelm

Service Desk Analyst l

Columbus, OH

$19.75 - $27/hr

By aligning security strategy, infrastructure, and operational excellence, we help organizations ... Ability to follow defined processes while managing multiple tasks in a fast-paced environment

Stanley Steemer

IT Service Desk Analyst

Dublin, OH

$22 - $25/hr

... Branch Operations, and Franchise Operations. This role provides first-level support and ... Receive, document, prioritize, and manage incidents and service requests through the IT ticketing ...

Kollasoft Inc.

Service Desk Analyst

Columbus, OH · On-site

$19.25 - $26.25/hr

Service Desk Analyst Location: Columbus, OH Duration: Long Term Position Description: During the ... access management. 3. Uses creativity and innovation to automate and streamline processes and ...

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How much do service desk operations manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for service desk operations manager in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.
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Service Desk Operations Manager jobs near you
A map of the United States highlighting the number of Service Desk Operations Manager job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Service Desk Operations Manager job openings in each state, with California having the most at 2 and Hawaii the least at 0.
IT Service Desk Supervisor

IT Service Desk Supervisor

Allied Mineral Products Holding, Inc.

Columbus, OH

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

IT Service Desk Supervisor
Allied Mineral Products is a leading manufacturer of monolithic refractories worldwide. We are currently seeking an IT Service Desk Supervisor in our Columbus, OH location. This role is responsible for leading the daily operations of the IT Service Desk, ensuring delivery of high-quality technical support to end users across the organization. This Service Desk Supervisor oversees service desk technicians, manages incident and approval workflows, enforces service-level agreements, and drives continual improvement initiatives. This role works closely with System Admins, Network Admins, Security, SAP, and Software Development teams to maintain stable operations and excellent support experience.
Hours: 6:00am - 3:00pm EST
Key Duties and Responsibilities
  • Supervise the daily operations of the Service Desk, ensuring timely and effective resolution of incidents, service requests, and escalations.
  • Assign, prioritize, and monitor workloads for Service Desk Analysts.
  • Serve as the primary point of escalation for complex or high-impact issues.
  • Maintain shift schedules and workforce planning to support business needs.
  • Monitor service desk performance metrics (SLAs, response times, first-contact resolution, backlog).
  • Produce and present operational reports to management, highlighting trends and improvement opportunities.
  • Oversee knowledge base maintenance to ensure accurate, current documentation.
  • Provide coaching, mentoring, and performance evaluations for Service Desk technicians.
  • Conduct regular training sessions to improve technical, customer service, and troubleshooting skills.
  • Promote a culture of continuous learning and process improvement.
  • Ensure a positive, professional support experience for end users.
  • Handle customer complaints, ensuring effective resolution and improved future service.
  • Foster strong communication between IT and business units.
  • Identify inefficiencies and implement service desk process improvements.
  • Collaborate with Infrastructure, Network, Security, and Application teams to streamline support workflows.
Qualifications
  • 3–5+ years of experience in IT support, with at least 1–2 years in a supervisory or team lead role.
  • A Bachelor of Science degree in Computer Science or related field, or equivalent work experience desired.
  • Strong understanding of ITIL principles and service management frameworks.
  • Experience with ticketing systems (e.g., ServiceNow, Jira Service Management, Remedy).
  • Excellent communication, leadership, and customer service skills.
  • Ability to manage competing priorities in a fast-paced environment.
  • Solid troubleshooting skills across Windows, macOS, mobile devices, and common enterprise applications
  • ITIL Foundation certification or higher preferred.
  • Experience in enterprise or global IT environments.
  • Familiarity with infrastructure technologies (networking, servers, endpoint management, cloud services).
  • Knowledge of self-service portals, automation, and modern service desk best practices
  • Must have strong interpersonal, written and verbal communication skills.
  • Must be direct and able to work independently.
  • Must be willing to work unusual hours when needed.
  • Must be dependable and punctual.
Benefits
  • Competitive Base Pay
  • Employee Stock Ownership Plan (ESOP) retirement plan with 25% annual company contribution
  • 401K program
  • Annual Profit Sharing
  • Paid Time Off for Vacation, Sick Days, Holidays
  • Medical, Prescription Drug, Dental, and Vision programs
  • Life Insurance
  • Short-Term, and Long-Term disability

Allied Mineral Products Holding, Inc. is an Equal Opportunity Employer/Veterans/Disabled.

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