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Service Desk Operations Manager Jobs in Michigan

State of Michigan

Service Desk Administrator

Lansing, MI · On-site

$60K - $80K/yr

Under the direction of the Director of the Senate Business Office, Senate Information Services (SIS) Director, and IT Operations Manager, and supervised by the Service Desk Supervisor, the Service ...

Bronson Healthcare

Service Desk Staff

Kalamazoo, MI · On-site

Service desk staff is primarily responsible for delivering exceptional customer service to existing ... Operations of cafe appliances and prep areas * Patience * Creating a welcoming, friendly atmosphere ...

Bronson Healthcare

Service Desk Staff

Kalamazoo, MI · On-site

Service desk staff is primarily responsible for delivering exceptional customer service to existing ... Operations of cafe appliances and prep areas * Patience * Creating a welcoming, friendly atmosphere ...

Detroit IT

Service Desk Manager

Birmingham, MI · On-site

Detroit IT is looking for a Service Desk Manager to assume responsibility for the overall performance of the Service Desk and ensure maximum productivity of technical resources. Job Responsibilities:

Detroit IT

Service Desk Manager

Birmingham, MI · On-site

Detroit IT is looking for a Service Desk Manager to assume responsibility for the overall performance of the Service Desk and ensure maximum productivity of technical resources. Job Responsibilities:

Samprasoft

Service Desk Analyst

Grand Rapids, MI

$19 - $26/hr

... success of our IT service operations. Required Skills * ITSM * Help Desk * Support ... Utilize the ServiceNow platform to manage and track incidents throughout their lifecycle. * Create ...

Detroit IT

Service Desk Technician

Birmingham, MI · On-site

Detroit IT is seeking a Service Desk Technician to join our team! This person will work in our ... Manages and triages multiple incoming priorities effectively by understanding customer needs to ...

Planet Fitness

Service Desk

Byron Center, MI · On-site

$14 - $14.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Holland, MI · On-site

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Byron Center, MI · On-site

$14 - $14.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

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All JobsService Desk Operations Manager JobsService Desk Operations Manager Jobs in Michigan

Service Desk Operations Manager information

See Michigan salary details

$31.8K

$82.4K

$136.8K

How much do service desk operations manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for service desk operations manager in Michigan is $82,382.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $98,100.00 per year, depending on experience, location, and employer.

What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?

AspectService Desk Operations ManagerService Desk Supervisor
ResponsibilitiesOversees multiple service desk teams, manages strategic planning, and ensures service qualitySupervises daily operations, manages team members, and handles escalations
Required CredentialsITIL certification, relevant IT experience, leadership skillsITIL knowledge, technical support experience, team management skills
Work EnvironmentStrategic, managerial setting, often in larger organizationsOperational, team-focused environment, often in help desk or support centers
Industry UsageCommon in IT service management, large enterprisesCommon in IT support teams, smaller organizations

The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.

What does a service desk manager do?

A service desk manager oversees the support team responsible for resolving IT issues and providing technical assistance to users. They coordinate workflows, ensure service quality, manage incident escalation, and often use IT service management tools like ITIL frameworks. Strong communication, leadership skills, and technical knowledge are essential for this role.

Is a service desk role stressful?

A Service Desk Operations Manager role can be stressful due to the need to handle high volumes of support requests, resolve technical issues quickly, and manage team performance. The job often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially during critical incidents or system outages.

What does a service operations manager do?

A Service Desk Operations Manager oversees the daily functions of the service desk team, ensuring efficient incident resolution, customer satisfaction, and adherence to service level agreements. They coordinate staff, implement processes, and utilize tools like ticketing systems to maintain service quality and improve operational performance.

What qualifications do you need to be a service desk analyst?

A service desk analyst typically needs a high school diploma or equivalent, along with technical knowledge of computer systems, software, and hardware. Relevant certifications such as CompTIA A+ or ITIL can enhance qualifications, and strong communication and problem-solving skills are essential for the role.
What are popular job titles related to Service Desk Operations Manager jobs in Michigan? For Service Desk Operations Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Service Desk Operations Manager jobs in Michigan look for? The top searched job categories for Service Desk Operations Manager jobs in Michigan are:
Service Desk Operations Manager jobs near you
Infographic showing various Service Desk Operations Manager job openings in Michigan as of June 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $82,382 per year, or $39.6 per hour.

Service Desk Lead

ASM Research, An Accenture Federal Services Company

Lansing, MI

Other

Posted 23 days ago

Job description

The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining focus on customer satisfaction and operational excellence.

Key Responsibilities

  • Provide operational leadership and supervision of service desk operations

  • Manage service desk shift operations and team coordination

  • Serve as primary escalation point for service desk issues

  • Monitor and ensure adherence to SLAs and quality standards

  • Provide technical guidance and troubleshooting support

  • Conduct service desk quality assurance reviews

  • Train and mentor service desk personnel

  • Generate shift reports and performance metrics

Required Qualifications

  • Bachelor's degree in IT, Business Administration, or related field

  • 6+ years of experience in service desk operations

  • Minimum 2 years of supervisory or lead experience

  • Strong understanding of ITIL principles and processes

  • Proficiency with service desk and ITSM platforms

  • Excellent problem-solving and technical troubleshooting skills

  • Strong leadership and communication abilities

  • Ability to manage multiple priorities in fast-paced environment

Job Specific Skills

  • Service Desk Operations Leadership

  • ITIL & IT Service Management Processes

  • Technical Troubleshooting & Escalation Management

  • Team Supervision & Mentoring

  • Shift Operations & Quality Control

Preferred Skills

  • ITIL Foundation certification

  • ServiceNow platform expertise

  • Federal IT operations experience

  • Multi-site service desk coordination

  • Performance metrics and reporting

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$84,900 - 154,500

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

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