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Help Desk Administrator Jobs in Michigan (NOW HIRING)

Busch's Inc.

Help Desk Manager

Ann Arbor, MI · On-site

Lead daily Help Desk operations, including prioritizing and assigning support requests. * Manage ... Provide support to the Systems Administrator and Infrastructure Director as needed. * Support ...

FastTek

Help Desk

Detroit, MI

$19.75 - $26.75/hr

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... and administrators. * Performance Metrics: Achieve key performance metrics while also meeting ...

TEKsystems

Help Desk Analyst

Detroit, MI · On-site

$16 - $18/hr

Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

Robert Half

Help Desk/Desktop Support Analyst

Taylor, MI · On-site

$60K - $65K/yr

Administer print queues and drivers, and address output or connectivity issues affecting shared ... help desk, desktop support, or similar end-user IT support roles. * Hands-on experience with ...

State of Michigan

Help Desk Analyst

Lansing, MI · On-site

$44K/yr

... administrators, and business stakeholders to support effective technology use. The position also ... Previous help desk, application support, end-user technology support, or call center experience ...

TEKsystems

Help Desk Support

Southfield, MI · On-site

$29/hr

Description Their help desk supports several thousand internal users, hundreds of applications from ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

State of Michigan

Help Desk Analyst

Lansing, MI · On-site

$44K/yr

... administrators, and business stakeholders to support effective technology use. The position also ... Previous help desk, application support, end-user technology support, or call center experience ...

Dental Dreams

Front Desk Administrator (Flint)

Flint, MI · On-site

$15.75 - $21/hr

Dental Receptionist/Administrator Opportunity Dental Dreams LLC desires to hire dental ... If you are someone who values helping others, creating, and managing workflow for yourself and ...

TEKsystems

Service Desk Technician

Livonia, MI · Remote

$18/hr

Description Service Desk Support for customer supporting end users remotely Skills Help desk ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

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All JobsHelp Desk Administrator JobsHelp Desk Administrator Jobs in Michigan

Help Desk Administrator information

See Michigan salary details

$30.1K

$48.7K

$66.7K

How much do help desk administrator jobs pay per year?

As of Sep 6, 2026, the average yearly pay for help desk administrator in Michigan is $48,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $57,500.00 per year, depending on experience, location, and employer.

What is a help desk administrator?

A help desk administrator provides support to a company and their clients, often in the technology department, by troubleshooting, diagnosing, and resolving issues with hardware, software, and computers in general. The responsibilities of this position include working efficiently while ensuring their customers have an engaging and satisfying customer experience. Daily duties include taking phone calls and responding to tickets or email assistance requests. Qualifications include an associate degree, customer service experience, and hands-on computer experience. Useful skills include proper phone etiquette, thorough knowledge of the business you’re providing troubleshooting for, and the ability to explain issues to those who are less tech-savvy. Being hired as a help desk administrator is useful experience for starting a career in IT, customer service, or business administration.

What does a help desk administrator do?

A Help Desk Administrator is responsible for providing technical support and troubleshooting for computer systems, software, and hardware within an organization. They respond to user inquiries, resolve IT issues either remotely or in person, and maintain records of support requests. Additionally, they may assist with setting up new equipment, managing user accounts, and ensuring that IT policies are followed. Their main goal is to minimize downtime and keep technology running smoothly for all users.

What are the key skills and qualifications needed to thrive as a help desk administrator, and why are they important?

To thrive as a Help Desk Administrator, you need strong troubleshooting abilities, knowledge of computer systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic command-line utilities is essential. Excellent communication, patience, and customer service skills help you effectively resolve user issues and build trust. These skills and qualifications are vital for ensuring timely technical support, minimizing downtime, and maintaining smooth IT operations.

What are some common challenges faced by help desk administrators, and how can they be effectively managed?

Help Desk Administrators often encounter challenges such as managing a high volume of support tickets, handling users with varying technical skill levels, and troubleshooting complex or unfamiliar technical issues. Effective time management, clear communication, and prioritization of requests are key to addressing these challenges. Building strong documentation practices and collaborating closely with other IT team members can also streamline resolutions and reduce recurring problems, making day-to-day operations smoother and more efficient.

What is the difference between Help Desk Administrator vs Help Desk Technician?

AspectHelp Desk AdministratorHelp Desk Technician
CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA
Work EnvironmentOversees help desk operations, manages staff, develops policiesProvides technical support, troubleshoots user issues
ResponsibilitiesTeam management, process improvement, system oversightIssue resolution, user support, hardware/software troubleshooting

Help Desk Administrators focus on managing help desk teams and processes, while Help Desk Technicians handle direct technical support. Both roles require similar certifications and work in customer support environments, but differ in scope and responsibilities.

More about Help Desk Administrator jobs

What are popular job titles related to Help Desk Administrator jobs in Michigan?

For Help Desk Administrator jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Help Desk Administrator jobs in Michigan look for?

The top searched job categories for Help Desk Administrator jobs in Michigan are:

What are popular job titles related to Help Desk Administrator jobs in MI?

For Help Desk Administrator jobs in MI, the most frequently searched job titles are:

Help Desk Administrator jobs near you
Infographic showing various Help Desk Administrator job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 25% Part Time, 2% Temporary, 4% Contract, and 1% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $48,741 per year, or $23.4 per hour.

Help Desk Manager

Busch's Inc.

Ann Arbor, MI • On-site

Full-time

Retirement

Posted 12 days ago

Job description

Food Lovers Unite!

Busch’s is HIRING and we want you! Love food, fun, and fabulous people? Join our family-owned Michigan team and cook up a career full of flavor!

Wage: Salary- $60-$75k (annually)

What’s in store?

  • Flexible schedules
  • Employee discounts
  • 401K with company match
  • Tuition reimbursement
  • Daily Pay available

Ready to spice up your job and grow with us? Apply now and let’s create the perfect pear together!

Key Accountabilities

Help Desk Operations & Leadership

  • Lead daily Help Desk operations, including prioritizing and assigning support requests.
  • Manage staff schedules and on-call coverage, including off-hours emergency support.
  • Ensure all incidents and service requests are properly logged, prioritized, tracked, and resolved or escalated in accordance with SLAs.
  • Monitor performance metrics and ensure service level compliance.
  • Provide leadership, coaching, and guidance to Help Desk team members.

IT Equipment & Infrastructure Support

  • Manage workstations, POS lanes, and printers, including inventory control, maintenance, and new deployments. Other IT assets under Help Desk management include retail scales, scanning guns, tablets, desk phones, and other similar devices.
  • Maintain accurate asset tracking and lifecycle management of IT equipment.
  • Maintain consistent inventory levels for Help Desk-supported hardware and supplies.
  • Identify cost-effective purchasing options and support IT budget management.

Systems & Infrastructure Support

  • Provide support to the Systems Administrator and Infrastructure Director as needed.
  • Support security camera systems in partnership with Loss Prevention, ensuring system uptime and coordinating enhancements or changes.

Projects & Continuous Improvement

  • Participate in and support IT projects, including research, planning, and implementation.
  • Contribute ideas and recommendations to improve operational efficiency, system reliability, and guest experience.
  • Anticipate issues, implement preventative measures, and adapt processes to improve outcomes.

Professional Development & Collaboration

  • Maintain professional and technical knowledge through training, certifications, industry publications, and networking.
  • Build and maintain strong working relationships with associates, vendors, and guests.

Organizational Alignment

  • Consistently follow Busch’s policies and procedures.
  • Demonstrate passion for Busch’s products and services by staying informed and sharing knowledge with others.
  • Execute responsibilities with operational integrity and professionalism.