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Help Desk Administrator Jobs in Michigan (NOW HIRING)

FastTek

Help Desk

Detroit, MI

$19.75 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... and administrators. * Performance Metrics: Achieve key performance metrics while also meeting ...

New

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

New

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

New

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

New

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

New

GSK Solutions Inc.

Help Desk 1 (Onsite)

Detroit, MI · On-site

$25/hr

Job Title Help Desk 1 (Onsite) Location Detroit, MI Duration 12 Months Pay Rate $20/hr on W2 / $25 ... and administrators. * Performance Metrics: Achieve key performance metrics while also meeting ...

New

SKYTRON, LLC

Help Desk Analyst

Grand Rapids, MI · Hybrid

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... Administer and control printing volume and fleet of PRESS / MFPS, order supplies and handle service ...

Skytron LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... Administer and control printing volume and fleet of PRESS / MFPS, order supplies and handle service ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and previous help desk experience. Technical Skills: * Basic knowledge of Windows and macOS ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

New

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and previous help desk experience. Technical Skills: • Basic knowledge of Windows and macOS ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

New

TEKsystems

Help Desk Support

Southfield, MI

$29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Their help desk supports several thousand internal users, hundreds of applications from ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

TEKsystems

Help Desk Support

Southfield, MI

$29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Their help desk supports several thousand internal users, hundreds of applications from ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

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All JobsHelp Desk Administrator JobsHelp Desk Administrator Jobs in Michigan

Help Desk Administrator information

See Michigan salary details

$30.1K

$48.7K

$66.7K

How much do help desk administrator jobs pay per year?

As of Aug 14, 2026, the average yearly pay for help desk administrator in Michigan is $48,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $57,500.00 per year, depending on experience, location, and employer.

What is a help desk administrator?

A help desk administrator provides support to a company and their clients, often in the technology department, by troubleshooting, diagnosing, and resolving issues with hardware, software, and computers in general. The responsibilities of this position include working efficiently while ensuring their customers have an engaging and satisfying customer experience. Daily duties include taking phone calls and responding to tickets or email assistance requests. Qualifications include an associate degree, customer service experience, and hands-on computer experience. Useful skills include proper phone etiquette, thorough knowledge of the business you’re providing troubleshooting for, and the ability to explain issues to those who are less tech-savvy. Being hired as a help desk administrator is useful experience for starting a career in IT, customer service, or business administration.

What are the key skills and qualifications needed to thrive as a help desk administrator, and why are they important?

To thrive as a Help Desk Administrator, you need strong troubleshooting abilities, knowledge of computer systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic command-line utilities is essential. Excellent communication, patience, and customer service skills help you effectively resolve user issues and build trust. These skills and qualifications are vital for ensuring timely technical support, minimizing downtime, and maintaining smooth IT operations.

What is the difference between Help Desk Administrator vs Help Desk Technician?

AspectHelp Desk AdministratorHelp Desk Technician
CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA
Work EnvironmentOversees help desk operations, manages staff, develops policiesProvides technical support, troubleshoots user issues
ResponsibilitiesTeam management, process improvement, system oversightIssue resolution, user support, hardware/software troubleshooting

Help Desk Administrators focus on managing help desk teams and processes, while Help Desk Technicians handle direct technical support. Both roles require similar certifications and work in customer support environments, but differ in scope and responsibilities.

What does a help desk administrator do?

A Help Desk Administrator is responsible for providing technical support and troubleshooting for computer systems, software, and hardware within an organization. They respond to user inquiries, resolve IT issues either remotely or in person, and maintain records of support requests. Additionally, they may assist with setting up new equipment, managing user accounts, and ensuring that IT policies are followed. Their main goal is to minimize downtime and keep technology running smoothly for all users.

What are some common challenges faced by help desk administrators, and how can they be effectively managed?

Help Desk Administrators often encounter challenges such as managing a high volume of support tickets, handling users with varying technical skill levels, and troubleshooting complex or unfamiliar technical issues. Effective time management, clear communication, and prioritization of requests are key to addressing these challenges. Building strong documentation practices and collaborating closely with other IT team members can also streamline resolutions and reduce recurring problems, making day-to-day operations smoother and more efficient.
More about Help Desk Administrator jobs

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For Help Desk Administrator jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Help Desk Administrator jobs in Michigan look for?

The top searched job categories for Help Desk Administrator jobs in Michigan are:

What are popular job titles related to Help Desk Administrator jobs in MI?

For Help Desk Administrator jobs in MI, the most frequently searched job titles are:

Help Desk Administrator jobs near you
Infographic showing various Help Desk Administrator job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $48,741 per year, or $23.4 per hour.

Front Desk Administrator

Straine Dental Management LLC

Zeeland, MI • On-site

$20 - $25/hr

Full-time

Medical, Dental

Re-posted 23 days ago

Job description

Front Desk Administrator

Moxy Dental & Airway is seeking a friendly, organized, and patient-focused Front Desk Administrator to join our growing team. As the first point of contact for our patients, you will play a critical role in creating a positive patient experience while supporting the day-to-day operations of our front office. We are looking for a dependable professional who is passionate about customer service, highly organized, and comfortable working in a fast-paced dental environment.

Position Details

Position: Front Desk Administrator

Employment Type: Full-Time

Schedule: Tuesday – Friday

Compensation: $20–$25 per hour, depending on experience

Benefits: Available for eligible full-time employees

Essential Duties and Responsibilities

Welcome and check in patients with a professional and friendly demeanor.

Answer incoming phone calls and assist patients with scheduling, questions, and requests.

Schedule appointments and manage patient recall systems to support office productivity.

Verify and update dental insurance information and benefits.

Present treatment plans and discuss financial arrangements with patients.

Collect payments and process transactions at the time of service.

Scan, organize, and maintain patient records and documentation.

Coordinate communication between patients, providers, and outside specialists.

Maintain accurate patient information while adhering to HIPAA and confidentiality standards.

Assist with general administrative and front office duties as assigned.

Qualifications Required

Minimum of 2 years dental insurance and billing experience

Treatment coordination and treatment presentation experience

Strong customer service and interpersonal skills.

Excellent verbal and written communication abilities.

Strong organizational skills and attention to detail.

Ability to multitask and prioritize responsibilities in a busy office setting.

Experience with appointment scheduling, insurance verification, and patient collections.

Proficiency with computers and standard office software.

Preferred

Experience with Eaglesoft practice management software.

Knowledge of dental terminology and insurance processes.

What We Offer

Competitive compensation

Supportive and collaborative team environment

Opportunity to grow within a patient-centered practice

Stable full-time schedule

Meaningful work helping patients improve their oral health and overall well-being

If you are a motivated, patient-focused professional who enjoys creating exceptional experiences and keeping a dental office running smoothly, we encourage you to apply.

Apply