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Work From Home Help Desk Jobs in Michigan (NOW HIRING)

The Jernigan Agency

WORK FROM HOME

Warren, MI · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Agents usually help 3 - 5 families each week, and average $300 - $500 for each family they help.

The Jernigan Agency

WORK FROM HOME

Detroit, MI · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Agents usually help 3 - 5 families each week, and average $300 - $500 for each family they help.

The Jernigan Agency

WORK FROM HOME

Lansing, MI · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Agents usually help 3 - 5 families each week, and average $300 - $500 for each family they help.

The Semler Agency

Work From Home Sales

Grand Rapids, MI · On-site +1

This role is designed for individuals looking to learn a new skill and work from home with support. Responsibilities: * Connect with individuals requesting information * Provide guidance on coverage ...

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Work From Home Help Desk information

See Michigan salary details

$12

$22

$34

How much do work from home help desk jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for work from home help desk in Michigan is $22.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $25.14 per hour, depending on experience, location, and employer.

What is a work from home help desk?

Work from home help desk jobs involve providing technical support and assistance to customers or employees remotely, usually via phone, email, or chat. These roles typically require troubleshooting software or hardware issues, answering questions, and guiding users through solutions from a home office. Employers often look for candidates with good communication skills, basic IT knowledge, and the ability to work independently. Many companies provide training and necessary tools for remote help desk staff. These positions are popular for their flexibility and the ability to work from anywhere with a reliable internet connection.

What are the key skills and qualifications needed to thrive as a work from home help desk professional, and why are they important?

To thrive as a Work From Home Help Desk professional, you need strong troubleshooting abilities, technical knowledge of computer systems, and often an associate's degree or relevant IT certifications such as CompTIA A+. Familiarity with remote support tools, ticketing systems like Zendesk or ServiceNow, and remote desktop software is typically required. Excellent communication, patience, and problem-solving skills help you assist users effectively and build trust remotely. These skills ensure efficient issue resolution, high customer satisfaction, and seamless support in a virtual environment.

What is the difference between Work From Home Help Desk vs Technical Support Specialist?

AspectWork From Home Help DeskTechnical Support Specialist
CredentialsBasic IT certifications (CompTIA A+, Network+)Advanced certifications (Microsoft, Cisco, CompTIA Security+)
Work EnvironmentRemote, home-basedPrimarily remote, some on-site options
Industry UsageCustomer service, IT supportIT, software, hardware support
Job FocusTroubleshooting common issues, customer assistanceDiagnosing complex technical problems

Work From Home Help Desk roles typically require basic IT certifications and focus on customer service and troubleshooting common issues remotely. Technical Support Specialists often have advanced certifications and handle more complex technical problems, sometimes on-site. Both roles are essential in IT support, but they differ in complexity and certification requirements.

How does a work from home help desk professional typically collaborate with other IT team members while working from home?

Remote Help Desk professionals often rely on digital collaboration tools such as chat platforms, ticketing systems, and video conferencing to stay connected with their IT colleagues. Regular virtual meetings and clear documentation are key to ensuring that support cases are tracked and escalated efficiently. Despite working independently, you'll frequently coordinate with network administrators, software specialists, and other team members to resolve complex issues and share updates. Effective communication and proactive follow-ups are essential for maintaining strong teamwork in a remote environment.

What are popular job titles related to Work From Home Help Desk jobs in Michigan?

For Work From Home Help Desk jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Work From Home Help Desk jobs in Michigan look for?

The top searched job categories for Work From Home Help Desk jobs in Michigan are:

What cities in Michigan are hiring for Work From Home Help Desk jobs?

Cities in Michigan with the most Work From Home Help Desk job openings:

Work From Home Help Desk jobs near you
Infographic showing various Work From Home Help Desk job openings in Michigan as of August 2026, with employment types broken down into 8% Internship, 69% Full Time, 15% Part Time, and 8% Temporary. Highlights an 100% Remote job distribution, with an average salary of $45,877 per year, or $22.1 per hour.

Home Help Program Specialist

Castle Rock Home Care

Warren, MI • On-site, Remote

$65K - $80K/yr

Other

Posted 29 days ago

Job description

Home Help Program Specialist (Current or Former MDHHS Employee Preferred)

Home Choice is seeking a knowledgeable professional with experience in Michigan's Home Help Program.

Employment Type:

  • Full-time or Part-time

  • In-office, Remote (Work from Home), or Hybrid

Preferred Qualifications:

  • Current or former Michigan Department of Health and Human Services (MDHHS) employee

  • Experience with the Home Help Program, including assessments, eligibility, authorizations, and case management

  • Strong understanding of MDHHS Home Help policies and procedures

  • Excellent communication and organizational skills

Responsibilities:

  • Assist with Home Help operations and compliance

  • Work with clients, caregivers, and MDHHS staff

  • Help resolve authorization and enrollment issues

  • Provide guidance on Home Help program policies and procedures

Compensation:
65k-90k based on experience

Current and former MDHHS Home Help caseworkers, specialists, supervisors, and program staff are strongly encouraged to apply.

Castle Rock Home Care logo

About Castle Rock Home Care

Sourced by ZipRecruiter

We Care About Home Care Dedicated to servicing those in need of home health aides that can provide assistance with personal care such as bathing, cooking, dressing, running errands, and housekeeping Quality Professionals Home health aides provide quality health services and assistance with activities of daily living (ADLs) all with a personal and professional touch. Community Service Service patients with caregivers across the New York area, including Queens, Brooklyn, Canarsie, Far Rockaway, Manhattan, and the Bronx

Industry

Health care and social assistance

Company size

501 - 1,000 Employees

Headquarters location

New York, NY, US

Year founded

2017

Social media

Facebook

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