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Help Desk Administrator Jobs in Michigan (NOW HIRING)

KYYBA Inc

System Administrator 2

Grayling, MI · On-site

Required : • 3-5 years of experience as a system admin and/or in a help desk role • Must have a high school diploma. College is not required but a bachelor's degree (specifically in Computer ...

TEKsystems

Helpdesk And POS Technician

Muskegon, MI

$45K - $55K/yr

Skills Help desk support, Troubleshooting, Customer service, Windows, Technical support, Hardware ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

New

TEKsystems

Helpdesk And POS Technician

Muskegon, MI

$45K - $55K/yr

Skills Help desk support, Troubleshooting, Customer service, Windows, Technical support, Hardware ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

New

ait

Systems Administrator

New Baltimore, MI · On-site

Summary: The Systems Administrator is responsible for local designing, organizing, modifying ... Respond to and resolve help desk requests. * Ability to respond to help desk requests after hours ...

Detroit IT

Service Desk Technician

Birmingham, MI · On-site

Experience of at least 2 years in a service desk or help desk environment. * Good communication ... Office 365 Admin experience. About Detroit IT Detroit IT is a managed service provider with offices ...

fng

Information Technology Administrator

Royal Oak, MI · On-site

SummaryThe Information Technology Administrator's role is to ensure proper computer operations so ... Record, track and document - help desk requests, problem-solving process, including all successful ...

fng

Information Technology Administrator

Royal Oak, MI · On-site

SummaryThe Information Technology Administrator's role is to ensure proper computer operations so ... Record, track and document - help desk requests, problem-solving process, including all successful ...

sasholdings

Payroll Administrator

Troy, MI · On-site

$60K - $65K/yr

Manage the Payroll Help Desk and respond promptly to field office questions or concerns. * Certify ... Payroll Administrator Qualifications and Skills: * Ability to read, write, and speak English.

AIT

Systems Administrator

Chesterfield, MI · On-site

Summary: The Systems Administrator is responsible for local designing, organizing, modifying ... Respond to and resolve help desk requests. * Ability to respond to help desk requests after hours ...

New

VML

Manager- AI Workspace Administrator

Detroit, MI · On-site

Level 1 Help Desk: Be the first point of contact for user questions on AI Agents and tools; resolve ... or SaaS admin). * Access Control: Solid grasp of RBAC, SSO, and security and compliance ...

Linacast, Inc

IT Administrator

Benton Harbor, MI · On-site

Monitor and respond to help desk tickets from users with communication issues. * Administer electronic mail. * Administer network logins and printers. * Administer network backups. * Resolves network ...

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All JobsHelp Desk Administrator JobsHelp Desk Administrator Jobs in Michigan

Help Desk Administrator information

See Michigan salary details

$30.1K

$48.7K

$66.7K

How much do help desk administrator jobs pay per year?

As of Sep 6, 2026, the average yearly pay for help desk administrator in Michigan is $48,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $57,500.00 per year, depending on experience, location, and employer.

What is a help desk administrator?

A help desk administrator provides support to a company and their clients, often in the technology department, by troubleshooting, diagnosing, and resolving issues with hardware, software, and computers in general. The responsibilities of this position include working efficiently while ensuring their customers have an engaging and satisfying customer experience. Daily duties include taking phone calls and responding to tickets or email assistance requests. Qualifications include an associate degree, customer service experience, and hands-on computer experience. Useful skills include proper phone etiquette, thorough knowledge of the business you’re providing troubleshooting for, and the ability to explain issues to those who are less tech-savvy. Being hired as a help desk administrator is useful experience for starting a career in IT, customer service, or business administration.

What does a help desk administrator do?

A Help Desk Administrator is responsible for providing technical support and troubleshooting for computer systems, software, and hardware within an organization. They respond to user inquiries, resolve IT issues either remotely or in person, and maintain records of support requests. Additionally, they may assist with setting up new equipment, managing user accounts, and ensuring that IT policies are followed. Their main goal is to minimize downtime and keep technology running smoothly for all users.

What are the key skills and qualifications needed to thrive as a help desk administrator, and why are they important?

To thrive as a Help Desk Administrator, you need strong troubleshooting abilities, knowledge of computer systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic command-line utilities is essential. Excellent communication, patience, and customer service skills help you effectively resolve user issues and build trust. These skills and qualifications are vital for ensuring timely technical support, minimizing downtime, and maintaining smooth IT operations.

What are some common challenges faced by help desk administrators, and how can they be effectively managed?

Help Desk Administrators often encounter challenges such as managing a high volume of support tickets, handling users with varying technical skill levels, and troubleshooting complex or unfamiliar technical issues. Effective time management, clear communication, and prioritization of requests are key to addressing these challenges. Building strong documentation practices and collaborating closely with other IT team members can also streamline resolutions and reduce recurring problems, making day-to-day operations smoother and more efficient.

What is the difference between Help Desk Administrator vs Help Desk Technician?

AspectHelp Desk AdministratorHelp Desk Technician
CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA
Work EnvironmentOversees help desk operations, manages staff, develops policiesProvides technical support, troubleshoots user issues
ResponsibilitiesTeam management, process improvement, system oversightIssue resolution, user support, hardware/software troubleshooting

Help Desk Administrators focus on managing help desk teams and processes, while Help Desk Technicians handle direct technical support. Both roles require similar certifications and work in customer support environments, but differ in scope and responsibilities.

More about Help Desk Administrator jobs

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For Help Desk Administrator jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Help Desk Administrator jobs in Michigan look for?

The top searched job categories for Help Desk Administrator jobs in Michigan are:

What are popular job titles related to Help Desk Administrator jobs in MI?

For Help Desk Administrator jobs in MI, the most frequently searched job titles are:

Help Desk Administrator jobs near you
Infographic showing various Help Desk Administrator job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 25% Part Time, 2% Temporary, 4% Contract, and 1% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $48,741 per year, or $23.4 per hour.

System Administrator 2

KYYBA Inc

Grayling, MI • On-site

Full-time

Re-posted 20 days ago

Job description

Job Summary:
Kyyba Inc is a global recruiting services company founded in 1998, dedicated to delivering high-quality resources to businesses. They are seeking a System Administrator 2 to troubleshoot computer systems, networking, and provide support for audio visual equipment while ensuring compliance with US Secret Clearance requirements.
Responsibilities:
• Troubleshooting of computer systems, networking/connectivity, audio visual equipment
• Proficient use of Microsoft office systems
• Working knowledge of SharePoint, documentation policies, and inventory management
Qualifications:
Required:
• 3-5 years of experience as a system admin and/or in a help desk role
• Must have a high school diploma. College is not required but a bachelor's degree (specifically in Computer Science) is a plus
• US Secret Clearance is required. Must have at least 1 year of active clearance time remaining.
• Certification-Security+ required
• Troubleshooting of computer systems, networking/connectivity, audio visual equipment
• Proficient use of Microsoft office systems
• Working knowledge of SharePoint, documentation policies, and inventory management
Company:
Kyyba, Inc. Founded in 1998, the company is headquartered in Farmington Hills, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
KYYBA logo

About KYYBA

Sourced by ZipRecruiter

About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Farmington Hills, MI, US

Year founded

1998

Social media

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