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Service Desk Operations Manager Jobs in Michigan

Service Desk Analyst

Livonia, MI ยท Hybrid

$17 - $18/hr

Technicians will be supporting the service desk and in que's specifically for certain areas their ... Our expertise in strategy, design, execution and operations unlocks business value through a range ...

Service Desk Analyst

Livonia, MI ยท Hybrid

$17 - $18/hr

Technicians will be supporting the service desk and in que's specifically for certain areas their ... Our expertise in strategy, design, execution and operations unlocks business value through a range ...

Service Desk Analyst

Ann Arbor, MI ยท Hybrid

$17 - $18/hr

Description Looking to add 1 resource to their service desk to support their environment ... Our expertise in strategy, design, execution and operations unlocks business value through a range ...

New

Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client ... Strong interpersonalskills but aggressive in managing expectations. * Motivated and task oriented.

... managed IT services, and consulting that help business' run efficiently. Detroit IT is looking for ... Responsible for service desk time tracking accuracy. * Review and understand ticket requirements ...

... managed IT services, and consulting that help business' run efficiently. Detroit IT is looking for ... Responsible for service desk time tracking accuracy. * Review and understand ticket requirements ...

Service Desk - Weekends

Grand Rapids, MI ยท On-site

$13 - $14/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Service Desk Overnight

Greenville, MI ยท On-site

$12.50 - $14/hr

Assistant General Manager & General Manager Company & Benefits As one of the largest independently ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Service Desk Overnight

Greenville, MI ยท On-site

$12.50 - $14/hr

Assistant General Manager & General Manager Company & Benefits As one of the largest independently ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Assistant General Manager & General Manager Company & Benefits As one of the largest independently ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Assistant General Manager & General Manager Company & Benefits As one of the largest independently ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Service Desk - Weekends

Greenville, MI ยท On-site

$12.50 - $13.50/hr

Assistant General Manager & General Manager Company & Benefits As one of the largest independently ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Service Desk Overnight

Greenville, MI ยท On-site

$12.50 - $14/hr

Assistant General Manager & General Manager Company & Benefits As one of the largest independently ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Assistant General Manager & General Manager Company & Benefits As one of the largest independently ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Service Desk - Overnight

Grand Rapids, MI ยท On-site

$14.50 - $15.50/hr

Assistant General Manager & General Manager Company & Benefits As one of the largest independently ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

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Service Desk Operations Manager information

See Michigan salary details

$31.8K

$82.4K

$136.8K

How much do service desk operations manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for service desk operations manager in Michigan is $82,382.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $98,100.00 per year, depending on experience, location, and employer.

What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?

AspectService Desk Operations ManagerService Desk Supervisor
ResponsibilitiesOversees multiple service desk teams, manages strategic planning, and ensures service qualitySupervises daily operations, manages team members, and handles escalations
Required CredentialsITIL certification, relevant IT experience, leadership skillsITIL knowledge, technical support experience, team management skills
Work EnvironmentStrategic, managerial setting, often in larger organizationsOperational, team-focused environment, often in help desk or support centers
Industry UsageCommon in IT service management, large enterprisesCommon in IT support teams, smaller organizations

The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.

What does a service desk manager do?

A service desk manager oversees the support team responsible for resolving IT issues and providing technical assistance to users. They coordinate workflows, ensure service quality, manage incident escalation, and often use IT service management tools like ITIL frameworks. Strong communication, leadership skills, and technical knowledge are essential for this role.

Is a service desk role stressful?

A Service Desk Operations Manager role can be stressful due to the need to handle high volumes of support requests, resolve technical issues quickly, and manage team performance. The job often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially during critical incidents or system outages.

What does a service operations manager do?

A Service Desk Operations Manager oversees the daily functions of the service desk team, ensuring efficient incident resolution, customer satisfaction, and adherence to service level agreements. They coordinate staff, implement processes, and utilize tools like ticketing systems to maintain service quality and improve operational performance.

What qualifications do you need to be a service desk analyst?

A service desk analyst typically needs a high school diploma or equivalent, along with technical knowledge of computer systems, software, and hardware. Relevant certifications such as CompTIA A+ or ITIL can enhance qualifications, and strong communication and problem-solving skills are essential for the role.
What are popular job titles related to Service Desk Operations Manager jobs in Michigan? For Service Desk Operations Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Service Desk Operations Manager jobs in Michigan look for? The top searched job categories for Service Desk Operations Manager jobs in Michigan are:
Infographic showing various Service Desk Operations Manager job openings in Michigan as of June 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $82,382 per year, or $39.6 per hour.
Service Desk Analyst

Service Desk Analyst

TEKsystems

Livonia, MI โ€ข Hybrid

$17 - $18/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago


Job description

Description

Looking to add a resource to their service desk to support several upcoming go lives within their environment. Technicians will be supporting the service desk and in que's specifically for certain areas their service desk cannot get to. There is training provided and this position requires service desk experience for at least 1 year.

Remote must sit in Michigan

Skills

Help desk support, Active directory, Troubleshooting, servicenow, epic, Office 365, Windows, Phone support, Ticketing system, Service desk, Windows 10

Top Skills Details

Help desk support,Active directory,Troubleshooting,servicenow,epic,Office 365,Windows

Job Type & Location

This is a Contract position based out of Livonia, MI.

Pay and Benefits

The pay range for this position is $17.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
โ€ข Medical, dental & vision
โ€ข Critical Illness, Accident, and Hospital
โ€ข 401(k) Retirement Plan โ€“ Pre-tax and Roth post-tax contributions available
โ€ข Life Insurance (Voluntary Life & AD&D for the employee and dependents)
โ€ข Short and long-term disability
โ€ข Health Spending Account (HSA)
โ€ข Transportation benefits
โ€ข Employee Assistance Program
โ€ข Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Livonia,MI.

Application Deadline

This position is anticipated to close on Jun 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Weโ€™re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weโ€™re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weโ€™re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weโ€™re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.