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Msp Help Desk Jobs in Michigan (NOW HIRING)

Eskatech

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IT Helpdesk and Field Technician Level 2 / Level 3

Dundee, MI · On-site

$45K - $60K/yr

... MSP experience a plus). * Strong knowledge of Windows Operating Systems, Microsoft 365, Active Directory, Cisco Meraki and general networking concepts . * Demonstrated experience in: * * Help desk ...

Auxiom

Service Desk Technician Level 2

Rochester, MI · On-site

$55K - $70K/yr

Minimum two years' experience on a service desk/help desk team with ticketing systems. * Strong ... Prior experience in a Managed Service Provider (MSP) environment. This position works in our ...

TEKsystems

Service Desk Analyst

Grand Rapids, MI

$55K - $70K/yr

... MSP Experience Level Intermediate Level Job Type & Location This is a Permanent position based out ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

New

BAE Networks

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IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

... of hands-on IT support or help desk experience * Solid understanding of TCP/IP, DNS, DHCP ... Experience in a managed service provider (MSP) environment * Familiarity with ConnectWise or ...

BAE Networks

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IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

... of hands-on IT support or help desk experience * Solid understanding of TCP/IP, DNS, DHCP ... Experience in a managed service provider (MSP) environment * Familiarity with ConnectWise or ...

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All JobsMsp Help Desk JobsMsp Help Desk Jobs in Michigan

Msp Help Desk information

See Michigan salary details

$32.7K

$73K

$108.5K

How much do msp help desk jobs pay per year?

As of Aug 6, 2026, the average yearly pay for msp help desk in Michigan is $73,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $87,200.00 per year, depending on experience, location, and employer.

What is an MSP Help Desk?

An MSP Help Desk job involves providing technical support to clients of a Managed Services Provider (MSP). This includes troubleshooting IT issues, managing network systems, and assisting with software and hardware problems. Help desk technicians communicate with customers via phone, email, or chat to resolve technical concerns efficiently. They may also escalate complex issues to higher-level support teams. This role requires strong problem-solving skills and knowledge of IT systems.

What are the key skills and qualifications needed to thrive in the MSP Help Desk position, and why are they important?

To thrive as an MSP Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote monitoring and management (RMM) tools, ticketing systems like ConnectWise or ServiceNow, and standard operating system administration is also important. Strong interpersonal skills, patience, and effective problem-solving abilities help you deliver excellent customer service in high-pressure situations. These competencies are crucial for resolving client issues efficiently, maintaining client satisfaction, and ensuring smooth IT operations for managed service clients.

What are some common challenges faced by MSP Help Desk professionals, and how are these typically addressed?

MSP Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide variety of client environments, and balancing multiple priorities. Adaptability is key, as issues can range from simple password resets to complex network outages, and technicians must quickly assess and address each situation. Effective time management, comprehensive documentation, and engaging in ongoing technical training help overcome these challenges. Additionally, working within a supportive team environment and utilizing knowledge bases or escalation processes ensures solutions can be delivered efficiently and accurately.

What are the most commonly searched types of Msp Help Desk jobs in Michigan? The most popular types of Msp Help Desk jobs in Michigan are:
What are popular job titles related to Msp Help Desk jobs in Michigan? For Msp Help Desk jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Msp Help Desk jobs in Michigan look for? The top searched job categories for Msp Help Desk jobs in Michigan are:
Msp Help Desk jobs near you
Infographic showing various Msp Help Desk job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $73,023 per year, or $35.1 per hour.

Entry Level MSP Technician (Help Desk)

Grid4 Communications

Troy, MI • Hybrid

$40K - $57K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Entry-Level MSP Technician

Are you an aspiring IT professional with a passion for technology and a desire to learn and grow in the fast-paced world of Managed Services? We're seeking an Entry-Level MSP Technician to join our team and help us deliver outstanding IT solutions to our clients. If you're eager to build your skills, work with a diverse range of technologies, and make a real impact in a supportive environment, this position is for you!

Key Responsibilities:

  • Provide first-level technical support to clients, addressing their needs efficiently and professionally
  • Assist with the monitoring, maintenance, and troubleshooting of clients' networks, systems, and devices
  • Document all work performed in our ticketing system, maintaining clear and accurate records
  • Collaborate with team members to resolve technical issues and escalate complex problems to higher-level technicians as needed
  • Participate in ongoing training and development to improve your technical skills and stay current with industry trends
  • Contribute to the implementation of IT best practices, ensuring our clients receive consistent, high-quality service
  • Support the deployment and configuration of hardware and software, following standard procedures and guidelines
  • Actively engage with the team, sharing knowledge and contributing to a positive, collaborative work environment
  • Help clients understand and utilize technology to improve their operations and achieve their goals

Requirements:

  • Associate's degree in Computer Science, Information Technology, or a relevant field
  • Relevant entry-level technical certifications, such as A+, Network+, or MTA, or a willingness to pursue these certifications
  • Basic understanding of Windows Server family, Microsoft 365, and current Microsoft Desktop Operating Systems
  • Familiarity with networking fundamentals, including hands-on experience with routers, switches, and wireless infrastructure
  • Strong problem-solving and troubleshooting skills, with a focus on providing excellent customer service
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts in simple terms
  • A genuine passion for technology and a commitment to continuous learning and personal growth
  • Highly organized and the ability to manage multiple tasks and priorities

What we'll bring to the table:

  • Work-life balance, with flexible work arrangements and remote work options
  • Vibrant company culture and a fun, inclusive work environment - our values are at the core of everything we do
  • Opportunities for professional growth, training, and development, allowing you to reach your full potential
  • Employee health is one of our top priorities! We offer comprehensive health benefits - medical, dental, and vision
  • Generous time off, including 10 vacation days, 10 paid holidays, 5 paid personal/sick days, bereavement, jury duty, and military leave
  • 401(k) with a competitive company match, helping you secure your financial future
  • Business casual dress code and a modern, collaborative office space
  • Regular team-building events, social activities, and opportunities to give back to the community


Salary Range: $40,000 - $57,850

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