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Msp Help Desk Jobs in Michigan (NOW HIRING)

Convergence-Networks

Onboarding Specialist

Lansing, MI · On-site

$55 - $75/hr

We are a service company focused on helping Clients leverage technology as a strategic tool and ... MSP Tooling & Technical EnablementDeploy, configure, and validate managed services tooling ...

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Convergence-Networks

Solutions Architect

Lansing, MI · On-site

$110 - $150/hr

We are a service company focused on helping clients leverage technology as a strategic tool and ... Experience with ConnectWise, Kaseya, or other similar MSP tools and software.WHAT IS THE WORK ...

Convergence Networks

Solutions Architect

Lansing, MI · On-site

$66 - $96/hr

We are a service company focused on helping clients leverage technology as a strategic tool and ... Bachelors/university degree or equivalent relevant work experience. * 5+ years of MSP project ...

TEKsystems

Systems Engineer

Grand Haven, MI

$80K - $110K/yr

... Service Desk, Client Experience, Solutions, and Security teams to maintain exceptional service ... MSP experience is not necessary, but always helpful. Prior manufacturing experience would be a key ...

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Msp Help Desk information

See Michigan salary details

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$73K

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How much do msp help desk jobs pay per year?

As of Sep 3, 2026, the average yearly pay for msp help desk in Michigan is $73,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $87,200.00 per year, depending on experience, location, and employer.

What is an MSP Help Desk?

An MSP Help Desk job involves providing technical support to clients of a Managed Services Provider (MSP). This includes troubleshooting IT issues, managing network systems, and assisting with software and hardware problems. Help desk technicians communicate with customers via phone, email, or chat to resolve technical concerns efficiently. They may also escalate complex issues to higher-level support teams. This role requires strong problem-solving skills and knowledge of IT systems.

What are the key skills and qualifications needed to thrive in the MSP Help Desk position, and why are they important?

To thrive as an MSP Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote monitoring and management (RMM) tools, ticketing systems like ConnectWise or ServiceNow, and standard operating system administration is also important. Strong interpersonal skills, patience, and effective problem-solving abilities help you deliver excellent customer service in high-pressure situations. These competencies are crucial for resolving client issues efficiently, maintaining client satisfaction, and ensuring smooth IT operations for managed service clients.

What are some common challenges faced by MSP Help Desk professionals, and how are these typically addressed?

MSP Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide variety of client environments, and balancing multiple priorities. Adaptability is key, as issues can range from simple password resets to complex network outages, and technicians must quickly assess and address each situation. Effective time management, comprehensive documentation, and engaging in ongoing technical training help overcome these challenges. Additionally, working within a supportive team environment and utilizing knowledge bases or escalation processes ensures solutions can be delivered efficiently and accurately.

Is the MSP Help Desk still in demand?

The MSP Help Desk role remains in demand due to ongoing reliance on managed service providers for IT support, cybersecurity, and network management. Professionals with skills in troubleshooting, remote support tools, and certifications like CompTIA A+ are sought after as businesses prioritize reliable IT assistance.

What are the most commonly searched types of Msp Help Desk jobs in Michigan?

The most popular types of Msp Help Desk jobs in Michigan are:

What are popular job titles related to Msp Help Desk jobs in Michigan?

For Msp Help Desk jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Msp Help Desk jobs in Michigan look for?

The top searched job categories for Msp Help Desk jobs in Michigan are:

Msp Help Desk jobs near you
Infographic showing various Msp Help Desk job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 25% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $73,023 per year, or $35.1 per hour.

Tier 1 IT Support Specialist - Grand Rapids MI

Applied Innovation

Grand Rapids, MI • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Applied Innovation is a Managed Service Provider (MSP) dedicated to delivering innovative and reliable technology solutions. Our IT Service team plays a crucial role in ensuring our clients have seamless access to the technology they need to succeed. Applied Innovation is seeking a Tier 1 IT Support Specialist to join our IT Service team. This role is focused on providing exceptional customer service to our technology clients by addressing, troubleshooting, and resolving technical issues in a professional and efficient manner. The ideal candidate is technically proficient, communicative, and committed to delivering amazing client experiences. This is a Monday to Friday onsite position from 8 AM - 5 PM role with a rotating on-call schedule once training is complete about 2-3 times per year.
Duties and Responsibilities:
  • Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
  • Listen attentively to clients to identify and diagnose technical issues.
  • Provide clear, positive, and professional communication with clients.
  • Research and implement solutions according to established Ideal Ticket Procedures.
  • Route or escalate unresolved issues to appropriate IT resources.
  • Follow up with clients as needed to ensure issues are resolved satisfactorily.
  • Stay up to date on emerging software, hardware, and IT trends.
  • Manage time effectively under management oversight to ensure prompt resolution of issues.
  • Troubleshooting current workstation operating systems (Windows, Mac OS, Linux).
  • Supporting Microsoft Office applications, including Office 365.
  • Basic Active Directory administration.
  • On-premise Exchange support.
  • Configuring and troubleshooting web content filtering and anti-virus tools.
  • Managing DNS, DHCP, and network connectivity issues (wired and wireless).
  • Assisting with server administration and network storage devices.
  • Supporting phones and mobile devices.
  • Other duties as assigned.

Minimum Qualifications:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
  • Strong customer service and communication skills.
  • Ability to troubleshoot and solve technical problems efficiently.
  • Basic knowledge of networking, operating systems, and common IT tools.
  • Ability to follow standard procedures and document work accurately.
  • Comfortable working in a fast-paced, client-focused environment.
  • Understanding and alignment with the organization’s core values

Education/License/Experience Requirements:
  • High School Diploma required.
  • Previous experience in IT support or help desk environment is preferred but not required.
  • Experience with client-facing technical support is a plus.
  • Minimum of a 2-year college degree in Networking, Computer Science, Information Systems, or a related technical field or an approved certification below.
            Certifications (in lieu of degree):
  • CompTIA A+
  • CompTIA Network+
  • Microsoft Certified Professional (MCP)
  • Other relevant IT certifications

Why Applied Innovation?

We offer a comprehensive benefits package, including:

  • Medical, dental, and life insurance on the 31st day of employment.
  • Short-term disability.
  • Paid vacation and holidays.
  • Paid volunteer time.
  • Onsite Fitness Center
  • 401(k) retirement plan with company match program.
  • Opportunities for professional growth and advancement

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