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Microsoft Help Desk Jobs in Michigan (NOW HIRING)

FastTek

Help Desk

Detroit, MI

$19.75 - $26.75/hr

CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred. * Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational ...

New

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Microsoft Windows (2+ years) * Active Directory (1+ years) * Citrix (1+ years) * 2+ years of experience in ANY of the following: * Microsoft Office * Microsoft Azure Job Summary: As an IT HELP DESK ...

Purposelink Recruitment

IT Help Desk

Ann Arbor, MI

Microsoft Office * Microsoft Azure Job Summary: As an IT HELP DESK you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

... of the Microsoft Office Suite, • Understanding of network fundamentals, including Wi-Fi ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

New

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

New

GSK Solutions Inc.

Help Desk 1 (Onsite)

Detroit, MI · On-site

$25/hr

CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred. * Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational ...

New

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Proficiency in Microsoft Windows OS and MS Office Suite * Fluent in English, with excellent written ...

Skytron LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

... Help Desk Analyst, you will be the first point of contact for resolving technical issues and ... Windows OS, VMware, vSphere and Cisco networking toolsBasic knowledge of Microsoft Office, Adobe ...

SKYTRON, LLC

Help Desk Analyst

Grand Rapids, MI · Hybrid

$19 - $25.75/hr

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... Basic knowledge of Microsoft Office, Adobe Creative Cloud and Nitro Pro * Dell laptop certification ...

Skytron LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... Basic knowledge of Microsoft Office, Adobe Creative Cloud and Nitro Pro * Dell laptop certification ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

... and previous help desk experience. Technical Skills: * Basic knowledge of Windows and macOS ... Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite,

New

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

... and previous help desk experience. Technical Skills: • Basic knowledge of Windows and macOS ... of the Microsoft Office Suite, • Understanding of network fundamentals, including Wi-Fi ...

New

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How much do microsoft help desk jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for microsoft help desk in Michigan is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Microsoft Help Desk position?

To thrive as a Microsoft Help Desk professional, you need strong troubleshooting skills, technical knowledge of Windows and Microsoft Office products, and experience with issue tracking systems, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, Active Directory, and ticketing platforms such as ServiceNow or Zendesk is typically required. Excellent communication, patience, and problem-solving abilities are essential for providing effective support and building user trust. These skills ensure efficient resolution of technical issues and contribute to high customer satisfaction in a fast-paced support environment.

What is a Microsoft Help Desk?

A Microsoft Help Desk job involves providing technical support for Microsoft products, such as Windows, Office, and cloud services. Help Desk professionals assist users by troubleshooting software issues, resolving network problems, and guiding customers through technical processes. They may work in corporate IT departments, tech support centers, or as part of managed service providers. Strong communication skills and a solid understanding of Microsoft technologies are essential for success in this role.

Is a Microsoft Help Desk a stressful job?

A Microsoft Help Desk role can be stressful due to high call volumes, technical troubleshooting demands, and the need for quick problem resolution. However, stress levels vary depending on the work environment, workload, and individual skills in customer service and technical support.

What are the typical daily responsibilities of a Microsoft Help Desk?

As a Microsoft Help Desk professional, your typical day involves responding to user inquiries and troubleshooting issues related to Windows operating systems, Microsoft Office applications, and other Microsoft products. You’ll document support tickets, provide step-by-step guidance to users, and escalate complex problems to higher-level technicians when needed. Additionally, you may assist with account management in Active Directory, install software updates, and remotely resolve issues for both onsite and remote employees. This role often collaborates closely with other IT team members to ensure smooth technology operations and continual improvement of support processes.

What are the most commonly searched types of Microsoft Help Desk jobs in Michigan?

The most popular types of Microsoft Help Desk jobs in Michigan are:

What are popular job titles related to Microsoft Help Desk jobs in Michigan?

For Microsoft Help Desk jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Microsoft Help Desk jobs in Michigan look for?

The top searched job categories for Microsoft Help Desk jobs in Michigan are:

Microsoft Help Desk jobs near you
Infographic showing various Microsoft Help Desk job openings in Michigan as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% In-person job distribution, with an average salary of $41,971 per year, or $20.2 per hour.

Help Desk

FastTek

Detroit, MI

$19.75 - $26.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Help Desk #1062285
Job Description:
Position Summary:
As a significant member of the Technology Division's Client Services team, the Technical Client Service Specialist will serve as the first point of contact for technical support requests for district staff and students. This role is responsible for providing efficient, professional, and effective IT support by diagnosing and resolving basic to moderately complex technical issues via phone or remote connection. The Technical Client Service Specialist will assist in managing service requests, troubleshooting hardware and software issues, and escalating unresolved issues to the next level of support as necessary. An ideal candidate for this role possesses a blend of technical skills, customer service expertise, and an understanding of the unique challenges in an educational environment. Candidate should have solid foundational IT knowledge, software expertise, basic networking fundamentals, and previous help desk experience.
Minimum Qualifications:
  • Bachelor's degree in information technology, Business Administration or related discipline.
  • CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.
  • Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment.

Technical Skills:
  • Basic knowledge of Windows and macOS operating systems,
  • Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite,
  • Understanding of network fundamentals, including Wi-Fi connectivity and basic troubleshooting,
  • Experience with remote desktop tools, call management and helpdesk software.

Communication:
  • Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively.
  • Ability to accurately document service requests, troubleshooting steps, and resolutions in the helpdesk system.

Physical Requirements:
  • Ability to sit for extended periods while working on a computer.
  • Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals.

Essential Functions:
  • First Point of Contact: Respond to incoming calls, helpdesk tickets and remote support requests for service from district staff and students, providing timely and courteous assistance.
  • Phone and Remote Support: Utilize phone and remote support tools to diagnose and resolve Level 1/1.5 support issues efficiently, including password resets, account lockouts, basic software troubleshooting, and hardware peripherals setup and connectivity.
  • Issue Resolution: Diagnose and resolve Level 1/1.5 IT support issues, ensuring a quick resolution or appropriate escalation.
  • Escalation: Accurately document issues and escalate more complex problems to Level 2 or other specialized support teams, ensuring smooth handoff and communication.
  • Documentation: Maintain detailed and accurate records of support requests, troubleshooting steps, and resolutions in the helpdesk system.
  • User Education: Provide clear, concise instructions and training to users on common technical issues, empowering them to resolve minor issues independently in the future.
  • System Monitoring: Assist in monitoring district-wide IT systems and alerting appropriate teams when issues are detected.
  • Team Collaboration: Work closely with other IT teams to share knowledge, troubleshoot complex issues, and contribute to continuous improvement of support processes.
  • Customer Service: Maintain a high level of customer service and professionalism when interacting with all users, including students, staff, and administrators.
  • Performance Metrics: Achieve key performance metrics while also meeting annual objectives focused on enhancing service efficiency, improving customer engagement, and optimizing support operations.
  • Performs other duties as assigned by supervisor.

Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is a financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.