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Microsoft Help Desk Jobs in Michigan (NOW HIRING)

MyMichigan Health

Help Desk Representative

Midland, MI · On-site

$15 - $19.25/hr

The Help Desk Specialist will perform various computer operations tasks as required ... Identify and resolve problems and answer questions related to the use of Microsoft Office products ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Microsoft Windows (2+ years) * Active Directory (1+ years) * Citrix (1+ years) * 2+ years of experience in ANY of the following: * Microsoft Office * Microsoft Azure Job Summary: As an IT HELP DESK ...

Skytron LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... Basic knowledge of Microsoft Office, Adobe Creative Cloud and Nitro Pro * Dell laptop certification ...

Skytron LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... Basic knowledge of Microsoft Office, Adobe Creative Cloud and Nitro Pro * Dell laptop certification ...

SKYTRON, LLC

Help Desk Analyst

Grand Rapids, MI · Hybrid

$19 - $25.75/hr

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... Basic knowledge of Microsoft Office, Adobe Creative Cloud and Nitro Pro * Dell laptop certification ...

Priority Waste

You'll work alongside our senior IT staff in a Microsoft 365 / Windows environment and grow your ... help desk, customer service, or technical support role - or equivalent hands-on experience.

GENERAL RV CENTER

IT Help Desk Technician

Wixom, MI · On-site

Overview IT Help Desk Technician The success of General RV Center is rooted in our exceptional team ... Microsoft 365 (Word, Excel, and Outlook) * Strong Hardware Skills (PC, Notebook, mobile devices)

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... Proficiency in Microsoft software, including Office 365, Teams, OneDrive, and OneNote.

Feyen Zylstra

IT Help Desk Technician

Grand Rapids, MI · On-site

FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI. In this role ... Proficiency with Windows operating systems, Microsoft Office, and iOS devices * Strong customer ...

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How much do microsoft help desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for microsoft help desk in Michigan is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Microsoft Help Desk position?

To thrive as a Microsoft Help Desk professional, you need strong troubleshooting skills, technical knowledge of Windows and Microsoft Office products, and experience with issue tracking systems, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, Active Directory, and ticketing platforms such as ServiceNow or Zendesk is typically required. Excellent communication, patience, and problem-solving abilities are essential for providing effective support and building user trust. These skills ensure efficient resolution of technical issues and contribute to high customer satisfaction in a fast-paced support environment.

What is a Microsoft Help Desk?

A Microsoft Help Desk job involves providing technical support for Microsoft products, such as Windows, Office, and cloud services. Help Desk professionals assist users by troubleshooting software issues, resolving network problems, and guiding customers through technical processes. They may work in corporate IT departments, tech support centers, or as part of managed service providers. Strong communication skills and a solid understanding of Microsoft technologies are essential for success in this role.

Is a Microsoft Help Desk a stressful job?

A Microsoft Help Desk role can be stressful due to high call volumes, technical troubleshooting demands, and the need for quick problem resolution. However, stress levels vary depending on the work environment, workload, and individual skills in customer service and technical support.

What are the typical daily responsibilities of a Microsoft Help Desk?

As a Microsoft Help Desk professional, your typical day involves responding to user inquiries and troubleshooting issues related to Windows operating systems, Microsoft Office applications, and other Microsoft products. You’ll document support tickets, provide step-by-step guidance to users, and escalate complex problems to higher-level technicians when needed. Additionally, you may assist with account management in Active Directory, install software updates, and remotely resolve issues for both onsite and remote employees. This role often collaborates closely with other IT team members to ensure smooth technology operations and continual improvement of support processes.

What are the most commonly searched types of Microsoft Help Desk jobs in Michigan? The most popular types of Microsoft Help Desk jobs in Michigan are:
What are popular job titles related to Microsoft Help Desk jobs in Michigan? For Microsoft Help Desk jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Microsoft Help Desk jobs in Michigan look for? The top searched job categories for Microsoft Help Desk jobs in Michigan are:
Microsoft Help Desk jobs near you
Infographic showing various Microsoft Help Desk job openings in Michigan as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $41,971 per year, or $20.2 per hour.

Help Desk Representative

MyMichigan Health

Midland, MI • On-site

$15 - $19.25/hr

Full-time

Posted 21 days ago

MyMichigan Health rating

6.5

Company rating: 6.5 out of 10

Based on 183 frontline employees who took The Breakroom Quiz

603rd of 887 rated healthcare providers

Job description

Summary
The Help Desk Specialist is responsible for all activities relating to the operations and administration of a centralized help desk. They receive calls, log them, determine their priorities, and route the calls to the appropriate resources for resolution. They also provide over-the-phone problem resolution within established guidelines. To facilitate their ability to provide over-the-phone problem resolution, the help desk specialist utilizes and manages a problem tracking and knowledge management system. The Help Desk Specialist will perform various computer operations tasks as required.
Responsibilities
(20%)* Identify and resolve password, device and communication calls.
(20%)* Provide assistance with major application connectivity and use within established guidelines.
(20%)* Identify and resolve printer problems within established guidelines.
(20%)* Identify and resolve problems and answer questions related to the use of Microsoft Office products within established guidelines.
(20%)* Identify and resolve personal computer startup and use problems within established guidelines.
OTHER DUTIES AND RESPONSIBILITIES:
Triage and assign problems the customer cannot otherwise resolve.
Manage the problem tracking and knowledge management system.
Attend and participate in department, group and other project or committee meetings.
Provide help desk, customer service and technical training as necessary.
Perform various computer operations tasks as required
MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.
Certifications and Licensures
N/A
Required Education
High School Diploma or equivalent required.
Associate's Degree or Bachelor's Degree in Management Information Systems preferred. End-user computing help desk support experience preferred.Knowledge of Microsoft Windows and Office products, basic PC hardware knowledge preferred.
Other Information
EXPERIENCE, TRAINING AND SKILLS:
One (1) to two (2) years experience providing technical support on common computer hardware and software required, based on education.
Excellent written and verbal communication and customer service skills. Independent problem solving.
Mandatory Occupational Safety and Health Administration (OSHA) training must be completed annually according to the Exposure Control Plan.
PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
Overall vision and hearing is necessary with or without assisted device(s).
Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.

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