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Local Microsoft Help Desk Jobs in Michigan (NOW HIRING)

MyMichigan Health

Help Desk Representative

Midland, MI · On-site

$15 - $19.25/hr

The Help Desk Specialist will perform various computer operations tasks as required ... Identify and resolve problems and answer questions related to the use of Microsoft Office products ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Microsoft Windows (2+ years) * Active Directory (1+ years) * Citrix (1+ years) * 2+ years of experience in ANY of the following: * Microsoft Office * Microsoft Azure Job Summary: As an IT HELP DESK ...

Robert Half

Help Desk/Desktop Support Analyst

Rochester, MI · On-site

$20.90 - $24.20/hr

We are looking for a Help Desk/Desktop Support Analyst to support a short-term Contract assignment ... Microsoft Windows environments, including Windows 10 and Windows 11. • Experience with basic ...

GENERAL RV CENTER

IT Help Desk Technician

Wixom, MI · On-site

Microsoft 365 (Word, Excel, and Outlook) * Strong Hardware Skills (PC, Notebook, mobile devices ... Some seasonal local and over night travel may be required PREFERRED QUALIFICATIONS * iOS and ...

GENERAL RV CENTER

IT Help Desk Technician

Wixom, MI

Microsoft 365 (Word, Excel, and Outlook) * Strong Hardware Skills (PC, Notebook, mobile devices ... Some seasonal local and over night travel may be required PREFERRED QUALIFICATIONS * iOS and ...

GENERAL RV CENTER

IT Help Desk Technician

Wixom, MI

Microsoft 365 (Word, Excel, and Outlook) * Strong Hardware Skills (PC, Notebook, mobile devices ... Some seasonal local and over night travel may be required PREFERRED QUALIFICATIONS * iOS and ...

GENERAL RV CENTER

IT Help Desk Technician

Wixom, MI

Microsoft 365 (Word, Excel, and Outlook) * Strong Hardware Skills (PC, Notebook, mobile devices ... Some seasonal local and over night travel may be required PREFERRED QUALIFICATIONS * iOS and ...

Sentinel

IT Help Desk

Traverse City, MI · On-site

Qualifications * 1-3 years of experience in Help Desk/Desktop support ... Proficiency supporting Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)

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All JobsLocal Microsoft Help Desk JobsLocal Microsoft Help Desk Jobs in Michigan

Local Microsoft Help Desk information

What is the difference between Local Microsoft Help Desk vs Local IT Support Specialist?

AspectLocal Microsoft Help DeskLocal IT Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateCompTIA A+, Network+, Microsoft Certified: Windows Support
Work EnvironmentHelp desk, call centers, remote supportOn-site, troubleshooting hardware/software, network setup
Industry UsageIT service providers, corporate supportBusinesses, organizations, tech companies
Search/Comparison IntentYesNo

The Local Microsoft Help Desk primarily focuses on providing support for Microsoft products and services, often via remote or call center support. In contrast, a Local IT Support Specialist handles broader technical issues, including hardware, network, and software troubleshooting on-site. While both roles require similar certifications and work in IT support environments, the Help Desk role is more specialized in Microsoft solutions, making it the more common comparison for users seeking Microsoft-specific support.

What are the most commonly searched types of Microsoft Help Desk jobs in Michigan? The most popular types of Microsoft Help Desk jobs in Michigan are:
What are popular job titles related to Local Microsoft Help Desk jobs in Michigan? For Local Microsoft Help Desk jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Local Microsoft Help Desk jobs in Michigan look for? The top searched job categories for Local Microsoft Help Desk jobs in Michigan are:
What cities in Michigan are hiring for Local Microsoft Help Desk jobs? Cities in Michigan with the most Local Microsoft Help Desk job openings:
Local Microsoft Help Desk jobs near you
Help Desk Representative

Help Desk Representative

MyMichigan Health

Midland, MI • On-site

$15 - $19.25/hr

Full-time

Posted 10 days ago

MyMichigan Health rating

6.5

Company rating: 6.5 out of 10

Based on 182 frontline employees who took The Breakroom Quiz

605th of 890 rated healthcare providers

Job description

Summary
The Help Desk Specialist is responsible for all activities relating to the operations and administration of a centralized help desk. They receive calls, log them, determine their priorities, and route the calls to the appropriate resources for resolution. They also provide over-the-phone problem resolution within established guidelines. To facilitate their ability to provide over-the-phone problem resolution, the help desk specialist utilizes and manages a problem tracking and knowledge management system. The Help Desk Specialist will perform various computer operations tasks as required.
Responsibilities
(20%)* Identify and resolve password, device and communication calls.
(20%)* Provide assistance with major application connectivity and use within established guidelines.
(20%)* Identify and resolve printer problems within established guidelines.
(20%)* Identify and resolve problems and answer questions related to the use of Microsoft Office products within established guidelines.
(20%)* Identify and resolve personal computer startup and use problems within established guidelines.
OTHER DUTIES AND RESPONSIBILITIES:
Triage and assign problems the customer cannot otherwise resolve.
Manage the problem tracking and knowledge management system.
Attend and participate in department, group and other project or committee meetings.
Provide help desk, customer service and technical training as necessary.
Perform various computer operations tasks as required
MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.
Certifications and Licensures
N/A
Required Education
High School Diploma or equivalent required.
Associate's Degree or Bachelor's Degree in Management Information Systems preferred. End-user computing help desk support experience preferred.Knowledge of Microsoft Windows and Office products, basic PC hardware knowledge preferred.
Other Information
EXPERIENCE, TRAINING AND SKILLS:
One (1) to two (2) years experience providing technical support on common computer hardware and software required, based on education.
Excellent written and verbal communication and customer service skills. Independent problem solving.
Mandatory Occupational Safety and Health Administration (OSHA) training must be completed annually according to the Exposure Control Plan.
PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
Overall vision and hearing is necessary with or without assisted device(s).
Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.

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