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Local Microsoft Help Desk Jobs in Michigan (NOW HIRING)

Edward Rose & Sons

Help Desk Technician

Bloomfield, MI · On-site

$19 - $25.75/hr

SharePoint, Microsoft Windows, Microsoft Office365, Windows administration. * Tech savvy and good ... or local laws. Equal Opportunity Employer This employer is required to notify all applicants of ...

FastTek

Help Desk

Detroit, MI

$19.75 - $26.75/hr

CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred. * Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI · On-site

Microsoft Windows (2+ years) * Active Directory (1+ years) * Citrix (1+ years) * 2+ years of experience in ANY of the following: * Microsoft Office * Microsoft Azure Job Summary: As an IT HELP DESK ...

Purposelink Recruitment

IT Help Desk

Ann Arbor, MI

Microsoft Office * Microsoft Azure Job Summary: As an IT HELP DESK you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point ...

TEKsystems

Help Desk Analyst

Detroit, MI · On-site

$16 - $18/hr

... of the Microsoft Office Suite, • Understanding of network fundamentals, including Wi-Fi ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

TEKsystems

Help Desk Analyst

Detroit, MI · On-site

$16 - $18/hr

Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

NexForm, Inc.

Help Desk Support Specailist

Big Rapids, MI · On-site

$65K - $80K/hr

Help Desk Support Specialist Reports to: IT Support Supervisor Location: Battle Creek, MI The Help ... Experience with Active Directory, Microsoft 365, and ticketing systems is preferred Who we are ...

Robert Half

Help Desk/Desktop Support Analyst

Holland, MI · On-site

$27.71 - $32.09/hr

We are looking for a Help Desk/Desktop Support Analyst to support day-to-day technology needs for a ... Familiarity with Microsoft Office Suite troubleshooting and common desktop application support.

Robert Half

Help Desk/Desktop Support Analyst

Dearborn, MI · On-site

$26.60 - $30.80/hr

We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced ... Troubleshoot problems involving Windows systems, Microsoft 365 applications, and everyday end-user ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Proficiency in Microsoft Windows OS and MS Office Suite * Fluent in English, with excellent written ...

State of Michigan

Help Desk Analyst

Lansing, MI · On-site

$44K/yr

The primary focus of the position is supporting business applications, including Microsoft 365 and ... Previous help desk, application support, end-user technology support, or call center experience ...

Robert Half

Help Desk/Desktop Support Analyst

Flint, MI · On-site

$23 - $25/hr

We are looking for a Help Desk/Desktop Support Analyst to join a non-profit organization in Flint ... Proficiency using Microsoft Windows 10 and related desktop environments. * Working knowledge of ...

State of Michigan

Help Desk Analyst

Lansing, MI · On-site

$44K/yr

Proven experience supporting Microsoft 365 applications, Microsoft Office products, line-of ... Previous help desk, application support, end-user technology support, or call center experience ...

Robert Half

Help Desk/Desktop Support Analyst

Taylor, MI · On-site

$19 - $26/hr

We are looking for an experienced Help Desk/Desktop Support Analyst to support daily technical ... Hands-on experience with Microsoft Windows environments, including Windows 10 support and ...

SKYTRON, LLC

Help Desk Analyst

Grand Rapids, MI · Hybrid

$19 - $25.75/hr

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... Basic knowledge of Microsoft Office, Adobe Creative Cloud and Nitro Pro * Dell laptop certification ...

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All JobsLocal Microsoft Help Desk JobsLocal Microsoft Help Desk Jobs in Michigan

Local Microsoft Help Desk information

What is the difference between Local Microsoft Help Desk vs Local IT Support Specialist?

AspectLocal Microsoft Help DeskLocal IT Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateCompTIA A+, Network+, Microsoft Certified: Windows Support
Work EnvironmentHelp desk, call centers, remote supportOn-site, troubleshooting hardware/software, network setup
Industry UsageIT service providers, corporate supportBusinesses, organizations, tech companies
Search/Comparison IntentYesNo

The Local Microsoft Help Desk primarily focuses on providing support for Microsoft products and services, often via remote or call center support. In contrast, a Local IT Support Specialist handles broader technical issues, including hardware, network, and software troubleshooting on-site. While both roles require similar certifications and work in IT support environments, the Help Desk role is more specialized in Microsoft solutions, making it the more common comparison for users seeking Microsoft-specific support.

What are the most commonly searched types of Microsoft Help Desk jobs in Michigan?

The most popular types of Microsoft Help Desk jobs in Michigan are:

What are popular job titles related to Local Microsoft Help Desk jobs in Michigan?

For Local Microsoft Help Desk jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Local Microsoft Help Desk jobs in Michigan look for?

The top searched job categories for Local Microsoft Help Desk jobs in Michigan are:

What cities in Michigan are hiring for Local Microsoft Help Desk jobs?

Cities in Michigan with the most Local Microsoft Help Desk job openings:

Local Microsoft Help Desk jobs near you

Help Desk Technician

Edward Rose & Sons

Bloomfield, MI • On-site

$19 - $25.75/hr

Full-time

Retirement, PTO

Posted 5 days ago

Edward Rose & Sons rating

8.2

Company rating: 8.2 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

55th of 207 rated real estate companies

Job description

Start with a job, stay for a career.
For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.
We are currently looking for a Help Desk Technician to join our team in Bloomfield Hills, MI. The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose & Son's applications and platforms. The Help Desk Technician gathers information and analyzes customer issues to determine the best way to resolve and implement the solution.
What are the responsibilities of the Help Desk Technician?
  • Respond to help desk service requests in a prompt and professional manner.
  • Diagnose and resolve basic hardware, software, and connectivity problems.
  • Gather and analyze information about customer issues and determine the best way to resolve and implement the solution, escalating as necessary.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Serve as the first point of contact for customers seeking technical assistance on company supported applications and platforms over the phone, email, chat, and/or face to face.
  • Provide training in computer set-up and new or existing technology.
  • Install, configure, and maintain the lifecycle of hardware, software, and operating systems.
  • Respond and document service requests as open tickets and provide follow-up to end users and senior members of the Technology team.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk through and assist the customer with the troubleshooting and problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Maintain records of events, problems, and their resolutions in ticket tracking system.
  • Follow-up after problems have been resolved and update ticket status and information.
  • Create and maintain accurate documentation for future troubleshooting and issue resolution.
  • Identify and suggest possible improvements on procedures.
  • Order and deploy hardware for new or existing employees, as well as receive hardware returns.
  • Perform special projects as assigned by the technology operations team leader.
  • Monitor for site connectivity outages, initiate first response for the outage, and escalate as necessary.
  • Take inventory and maintain IT equipment including desktops, laptops, printers, monitors, and mobile devices.
  • Travel to remote sites to perform maintenance and project work when necessary.

What are the role requirements?
  • Associates degree in technology is preferred.
  • Previous experience in IT is preferred.
  • Experience with remote troubleshooting and VPN.
  • Preferred Technology Exposure: SharePoint, Microsoft Windows, Microsoft Office365, Windows administration.
  • Tech savvy and good understanding of computer systems, mobile devices, applications, and other related tech products.
  • Working knowledge of Windows 10 and 11.
  • Ability to diagnose and resolve basic technical issues.
  • Knowledge and experience of customer service practices.
  • The ability to work cooperatively with others.
  • Must be willing to work overtime when necessary and occasional extended support coverage - which may include on-call, evening and/or weekend hours.
  • Attendance, work ethic and strong interpersonal skills are required for success in this position.
  • Shows initiative in finding solutions to commonly found problems.
  • Ability to work independently as well as with a team.
  • Effective planner and organizes tasks in order of priority.
  • Strong written and verbal communication skills are required.
  • Exceptional organizational and time-management skills along with close attention to detail are required.
  • Must have a valid driver's license.

What's in it for you?
  • Comprehensive benefits package, including 401(k) with company match
  • On the job training and development
  • Generous paid time off programs
  • Competitive compensation plan with bonus opportunities
  • Great work environment
  • Opportunities for advancement
  • Discounted apartment home

Grow a Career with Edward Rose & Sons!
Edward Rose & Sons is committed to career development for our team. We offer training and development through on the job, technical, sales, and leadership tracks and provide solid growth potential in all areas of our business.
Our Mission, Vision, and Values:
We are an Equal Opportunity Employer, and we affirmatively seek diversity in our workforce. We recruit qualified candidates and advance our employees without regard to race, color, religion, gender, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status or characteristic protected by federal, state or local laws.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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