Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor ... Microsoft Windows (2+ years) * Active Directory (1+ years) * Citrix (1+ years) * 2+ years of ...
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Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor ... Microsoft Windows (2+ years) * Active Directory (1+ years) * Citrix (1+ years) * 2+ years of ...
IT Help Desk
Ann Arbor, MI · On-site
Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor ... Microsoft Office * Microsoft Azure Job Summary: As an IT HELP DESK you will be responsible for ...
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IT Help Desk
Ann Arbor, MI · On-site
Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor ... Microsoft Office * Microsoft Azure Job Summary: As an IT HELP DESK you will be responsible for ...
Help Desk Analyst
Detroit, MI · On-site
$16 - $18/hr
... of the Microsoft Office Suite, • Understanding of network fundamentals, including Wi-Fi ... This is a Contract position based out of Detroit, MI. Pay and Benefits The pay range for this ...
Help Desk Analyst
Detroit, MI · On-site
$16 - $18/hr
... of the Microsoft Office Suite, • Understanding of network fundamentals, including Wi-Fi ... This is a Contract position based out of Detroit, MI. Pay and Benefits The pay range for this ...
Help Desk Analyst
$16 - $18/hr
Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite ... This is a Contract position based out of Detroit, MI. Pay and Benefits The pay range for this ...
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Help Desk Analyst
$16 - $18/hr
Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite ... This is a Contract position based out of Detroit, MI. Pay and Benefits The pay range for this ...
Help Desk
Detroit, MI · On-site
$19.75 - $26.75/hr
CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred. * Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational ...
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Help Desk
Detroit, MI · On-site
$19.75 - $26.75/hr
CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred. * Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational ...
Help Desk Analyst
Ann Arbor, MI · On-site
$20 - $27.50/hr
We are seeking a hands-on Help Desk Analyst to work on Level 1 and 2 support for the local ... Support conference room technology and Microsoft Teams troubleshooting * Maintain organized storage ...
New
Help Desk Analyst
Ann Arbor, MI · On-site
$20 - $27.50/hr
We are seeking a hands-on Help Desk Analyst to work on Level 1 and 2 support for the local ... Support conference room technology and Microsoft Teams troubleshooting * Maintain organized storage ...
New
Help Desk/Desktop Support Analyst
Holland, MI · On-site
$27.71 - $32.09/hr
This Long-term Contract position focuses on preparing end-user equipment, supporting workstation ... Familiarity with Microsoft Office Suite troubleshooting and common desktop application support.
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Help Desk/Desktop Support Analyst
Holland, MI · On-site
$27.71 - $32.09/hr
This Long-term Contract position focuses on preparing end-user equipment, supporting workstation ... Familiarity with Microsoft Office Suite troubleshooting and common desktop application support.
Help Desk Technician
Bloomfield, MI · On-site
$19 - $25.75/hr
The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose ... SharePoint, Microsoft Windows, Microsoft Office365, Windows administration. * Tech savvy and good ...
Help Desk Technician
Bloomfield, MI · On-site
$19 - $25.75/hr
The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose ... SharePoint, Microsoft Windows, Microsoft Office365, Windows administration. * Tech savvy and good ...
Help Desk Technician
Bloomfield Hills, MI · On-site
$19 - $25.75/hr
The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose ... SharePoint, Microsoft Windows, Microsoft Office365, Windows administration. * Tech savvy and good ...
Help Desk Technician
Bloomfield Hills, MI · On-site
$19 - $25.75/hr
The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose ... SharePoint, Microsoft Windows, Microsoft Office365, Windows administration. * Tech savvy and good ...
Help Desk/Desktop Support Analyst
Dearborn, MI · On-site
$26.60 - $30.80/hr
This contract position with potential for a permanent role is suited for someone who combines ... Troubleshoot problems involving Windows systems, Microsoft 365 applications, and everyday end-user ...
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Help Desk/Desktop Support Analyst
Dearborn, MI · On-site
$26.60 - $30.80/hr
This contract position with potential for a permanent role is suited for someone who combines ... Troubleshoot problems involving Windows systems, Microsoft 365 applications, and everyday end-user ...
Help Desk Support Specailist
Big Rapids, MI · On-site
$65K - $80K/hr
Help Desk Support Specialist Reports to: IT Support Supervisor Location: Battle Creek, MI The Help ... Experience with Active Directory, Microsoft 365, and ticketing systems is preferred Who we are ...
Help Desk Support Specailist
Big Rapids, MI · On-site
$65K - $80K/hr
Help Desk Support Specialist Reports to: IT Support Supervisor Location: Battle Creek, MI The Help ... Experience with Active Directory, Microsoft 365, and ticketing systems is preferred Who we are ...
Help Desk Technician II
Grand Rapids, MI · On-site
$19.25 - $26/hr
Help Desk Technician II The Help Desk Technician II is responsible for all aspects of first level ... Network+, A+, IT Fundamentals and Windows workstation certifications in the Microsoft Certified ...
Help Desk Technician II
Grand Rapids, MI · On-site
$19.25 - $26/hr
Help Desk Technician II The Help Desk Technician II is responsible for all aspects of first level ... Network+, A+, IT Fundamentals and Windows workstation certifications in the Microsoft Certified ...
Help Desk Technician II
Grand Rapids, MI · On-site
$19.25 - $26/hr
Help Desk Technician II The Help Desk Technician II is responsible for all aspects of first level ... Network+, A+, IT Fundamentals and Windows workstation certifications in the Microsoft Certified ...
Help Desk Technician II
Grand Rapids, MI · On-site
$19.25 - $26/hr
Help Desk Technician II The Help Desk Technician II is responsible for all aspects of first level ... Network+, A+, IT Fundamentals and Windows workstation certifications in the Microsoft Certified ...
Help Desk Analyst
Lansing, MI · On-site
$44K/yr
The primary focus of the position is supporting business applications, including Microsoft 365 and ... Previous help desk, application support, end-user technology support, or call center experience ...
Help Desk Analyst
Lansing, MI · On-site
$44K/yr
The primary focus of the position is supporting business applications, including Microsoft 365 and ... Previous help desk, application support, end-user technology support, or call center experience ...
Help Desk Analyst
Lansing, MI · On-site
$44K/yr
Proven experience supporting Microsoft 365 applications, Microsoft Office products, line-of ... Previous help desk, application support, end-user technology support, or call center experience ...
Help Desk Analyst
Lansing, MI · On-site
$44K/yr
Proven experience supporting Microsoft 365 applications, Microsoft Office products, line-of ... Previous help desk, application support, end-user technology support, or call center experience ...
Help Desk Agent - Level 1
Rochester Hills, MI · On-site
$15.75 - $20/hr
Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Proficiency in Microsoft Windows OS and MS Office Suite * Fluent in English, with excellent written ...
Help Desk Agent - Level 1
Rochester Hills, MI · On-site
$15.75 - $20/hr
Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Proficiency in Microsoft Windows OS and MS Office Suite * Fluent in English, with excellent written ...
Senior Help Desk Technician
$40K - $80K/yr
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior ... g. e-Mail, Microsoft Office, etc) and how to access available research database applications ...
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Senior Help Desk Technician
$40K - $80K/yr
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior ... g. e-Mail, Microsoft Office, etc) and how to access available research database applications ...
Help Desk Support
Southfield, MI · On-site
$29/hr
... microsoft to proprietary. Users can expect to take anywhere from 10-30 calls a day. They use ... Job Type & Location This is a Contract position based out of Southfield, MI. Pay and Benefits The ...
Help Desk Support
Southfield, MI · On-site
$29/hr
... microsoft to proprietary. Users can expect to take anywhere from 10-30 calls a day. They use ... Job Type & Location This is a Contract position based out of Southfield, MI. Pay and Benefits The ...
Help Desk Analyst - Part Time
Kalamazoo, MI · On-site
$20.90 - $24.20/hr
We are looking for a dependable Help Desk Analyst to provide hands-on technical support for onsite ... This Long-term Contract opportunity is ideal for someone who enjoys resolving day-to-day hardware ...
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Help Desk Analyst - Part Time
Kalamazoo, MI · On-site
$20.90 - $24.20/hr
We are looking for a dependable Help Desk Analyst to provide hands-on technical support for onsite ... This Long-term Contract opportunity is ideal for someone who enjoys resolving day-to-day hardware ...
Senior Help Desk Technician
$40K - $80K/yr
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior ... g. e-Mail, Microsoft Office, etc) and how to access available research database applications ...
Senior Help Desk Technician
$40K - $80K/yr
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior ... g. e-Mail, Microsoft Office, etc) and how to access available research database applications ...
Contract Microsoft Help Desk information
What is a Contract Microsoft Help Desk?
A Contract Microsoft Help Desk is an outsourced or temporary support service that assists businesses and users with Microsoft products, such as Windows, Office 365, and Azure. These help desk professionals troubleshoot technical issues, answer questions, and provide guidance on using Microsoft software. They are usually hired on a contract basis, either through a staffing agency or directly by companies, to provide technical support for a set period or project. This arrangement allows organizations to scale their support needs without hiring full-time staff.
What are the key skills and qualifications needed to thrive as a Contract Microsoft Help Desk specialist?
To thrive as a Contract Microsoft Help Desk specialist, you need a solid understanding of Microsoft operating systems, Office 365, troubleshooting techniques, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow, and Microsoft Active Directory is commonly required. Strong communication, patience, and problem-solving abilities help in effectively assisting users and managing technical issues. These skills ensure efficient resolution of technical problems, high user satisfaction, and reliable IT support in dynamic business environments.
What are some common challenges faced by Contract Microsoft Help Desk professionals, and how can they be addressed?
Contract Microsoft Help Desk professionals often encounter challenges such as managing a high volume of support tickets, quickly adapting to different organizational environments, and staying current with Microsoft product updates. To address these challenges, it’s beneficial to develop strong time-management skills, actively participate in ongoing training, and leverage available documentation and knowledge bases. Building effective communication with both end-users and permanent IT staff also helps ensure smoother issue resolution and a successful contract engagement.
What is the difference between Contract Microsoft Help Desk vs Contract IT Support Specialist?
| Aspect | Contract Microsoft Help Desk | Contract IT Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST) | CompTIA A+, Network+, Microsoft certifications (e.g., MCSA) |
| Work Environment | Help desk, remote or on-site support, customer interaction | Technical support, troubleshooting, on-site or remote |
| Industry Usage | IT service providers, corporate IT departments | IT service providers, corporate IT teams, tech companies |
Contract Microsoft Help Desk roles focus on providing end-user support for Microsoft products, often involving troubleshooting and customer service. Contract IT Support Specialist positions may cover a broader range of IT issues, including hardware, software, and network support. While both roles require similar certifications and work environments, the Help Desk role is more customer-facing and product-specific, whereas IT Support Specialists handle diverse technical problems across systems.
What are the most commonly searched types of Microsoft Help Desk jobs in Michigan?
The most popular types of Microsoft Help Desk jobs in Michigan are:
What cities in Michigan are hiring for Contract Microsoft Help Desk jobs?
Cities in Michigan with the most Contract Microsoft Help Desk job openings:
Full-time
Re-posted 26 days ago
Job description
Job description
Job Title: Contract IT Help Desk
Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided
required
- Associate degree or higher
- Help Desk Support (2+ years)
- Microsoft Windows (2+ years)
- Active Directory (1+ years)
- Citrix (1+ years)
- 2+ years of experience in ANY of the following:
- Microsoft Office
- Microsoft Azure
Job Summary: As an IT HELP DESK you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point of contact for any IT-related issues and will work closely with our clients to resolve their problems in a timely and efficient manner.
Key Responsibilities:
- Provide first-level technical support and troubleshooting for IT-related issues
- Respond to incoming calls, emails, and tickets in a timely and professional manner
- Identify, diagnose, and resolve technical problems for clients
- Escalate complex issues to the appropriate teams for further resolution
- Document all support activities and resolutions in our ticketing system
- Collaborate with team members to continuously improve processes and procedures
- Participate in on-call rotation for off-hours support as needed
- Stay up-to-date with the latest technologies and industry trends to provide the best support to our clients
Requirements:
- Associate degree or higher in a related field
- Minimum of 2 year of experience in help desk support
- Proficiency in Microsoft Windows operating systems
- Experience with Active Directory and Citrix
- Familiarity with Microsoft Office applications
- Available for off-hours support on a rotating basis
- Knowledge of Microsoft Azure is a plus
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Strong problem-solving and troubleshooting skills