Remote It Help Desk Jobs in Michigan (NOW HIRING)

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Role Purpose

We are looking for a proactive and detail-oriented IT Project Management Intern to support the planning, coordination, tracking, and documentation of technology-related projects. This role is ideal for a student or recent graduate interested in gaining hands-on experience in IT project coordination, digital initiatives, systems implementation, process improvement, and cross-functional collaboration.

The intern will work closely with IT teams, business stakeholders, and project leads to help ensure projects are well-documented, timelines are monitored, and deliverables are tracked effectively. An interest in exploring how Artificial Intelligence (AI) can improve project planning, reporting, risk identification, task automation, and decision-making is highly valued.

Responsibilities

• Assist in coordinating IT and digital projects, including system implementations, infrastructure upgrades, software deployments, and process automation initiatives.
• Support project managers and IT leads in creating and maintaining project plans, timelines, status reports, and meeting documentation.
• Track project tasks, milestones, risks, issues, and dependencies to help ensure timely completion of deliverables.
• Collaborate with technical teams to collect updates on ongoing activities, testing progress, system changes, and support requirements.
• Help prepare and maintain project documentation, including action logs, technical coordination notes, project charters, and progress reports.
• Participate in project meetings, document meeting minutes, and follow up on assigned action items.
• Assist in coordinating user testing, system rollout activities, training schedules, and post-implementation follow-up.
• Support communication between IT teams and business users to ensure requirements, updates, and timelines are clearly understood.
• Contribute to reporting dashboards and presentations related to IT project performance and status.
• Help identify opportunities for process improvement, workflow optimization, and better project tracking, including the potential use of AI-based tools for reporting, forecasting, automation, and knowledge management.
• Provide administrative and coordination support for technology initiatives as needed.

Required Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, Information Systems, Engineering, Business Technology, or a related field.
• Strong interest in IT project management, technology operations, systems implementation, or digital transformation.
• Good organizational, analytical, and time-management skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, especially Excel, PowerPoint, Word, and Outlook.
• Basic understanding of IT environments, software development, infrastructure, or system support processes is an advantage.
• Familiarity with project tracking or collaboration tools such as Microsoft Project, ServiceNow and Power Platform tools are plus.
• Ability to work effectively with both technical and non-technical stakeholders.
• Strong attention to detail and willingness to learn. 

Desired Qualifications

• Basic knowledge of project lifecycle, Agile, Waterfall, or hybrid project methodologies.
• Understanding of IT concepts such as software deployment, testing, change management, cloud systems, infrastructure, help desk operations, or cybersecurity projects.
• Ability to organize multiple tasks and maintain accurate records.
• Problem-solving mindset with an interest in operational efficiency and technology delivery.
• Professional attitude, adaptability, and teamwork.

Desired Skills

• Excellent communication and presentation skills
• Strong problem-solving abilities
• Basic understanding of IT infrastructure devices and equipment
• Ability to deliver under tight deadlines and handle multiple detail-oriented tasks
• Highly analytical mind with exceptional attention to detail
• Self-motivated, independent, flexible, and quick learner
• Great teamwork skill

• Exposure to or interest in AI tools, automation platforms, data analysis tools, or generative AI applications for business and project management purposes is an advantage.