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Remote It Help Desk Jobs in Michigan (NOW HIRING)

TEKsystems

Service Desk Technician

Livonia, MI · Remote

$18/hr

... helping customers capitalize on change and master the momentum of technology. We're building ... information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant ...

Eaton

IT Specialist - Security

Galesburg, MI · On-site +1

$113K - $165K/yr

... remote candidates will be considered. The expected annual salary range for this role is $113000 ... We are guided by our commitment to do business right, to operate sustainably and to help our ...

Eaton

IT Specialist - Security

Southfield, MI · On-site +1

$113K - $165K/yr

... remote candidates will be considered. The expected annual salary range for this role is $113000 ... We are guided by our commitment to do business right, to operate sustainably and to help our ...

State of Michigan

IT Manager 14

Lansing, MI · On-site +1

$37.62 - $54.99/hr

... information technology, centralized contracting and procurement, budget and financial management ... This position may work a hybrid (remote/office) schedule with 2 days required in the office per ...

State of Michigan

ITPA11 - IT Compliance Analyst

Lansing, MI · On-site +1

$24.32 - $44.63/hr

This ITPA11 position will serve as an IT Compliance Analyst within the Department of Technology ... ITPA P11 -- Position Description Position Location/Remote Office: The office location is Lansing ...

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Remote It Help Desk information

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How much do remote it help desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote it help desk in Michigan is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.64 per hour, depending on experience, location, and employer.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Michigan?

The most popular types of It Help Desk jobs in Michigan are:

What are popular job titles related to Remote It Help Desk jobs in Michigan?

For Remote It Help Desk jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote It Help Desk jobs in Michigan look for?

The top searched job categories for Remote It Help Desk jobs in Michigan are:

What cities in Michigan are hiring for Remote It Help Desk jobs?

Cities in Michigan with the most Remote It Help Desk job openings:

Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 25% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,971 per year, or $20.2 per hour.

Executive Director of Information Technologies

Northwestern Michigan College

Traverse City, MI • On-site, Remote

$128K/yr

Full-time

Posted 6 days ago

Job description

Salary: $128,324.00 Annually
Location : Main Campus - 1701 E Front Street, Traverse City
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 2026-00094
Division: Finance & Administration
Department: Executive Director of Technology
Opening Date: 08/27/2026
Closing Date: 9/28/2026 8:00 AM Eastern
Summary & Qualifications:
Summary
The Executive Director for Information Technologies serves as the College's chief information officer and is responsible for the delivery and support of innovative, efficient, and effective technologies, information services, and resources for the College. The position will coordinate technology leadership that connects strategy, systems, and operations for the entire College. The position provides leadership and direction in the following areas: strategic planning for technology investments and operations, policy and compliance activities related to the use of technology and artificial intelligence (AI) in higher education, chief AI lead, cybersecurity and data governance, budgeting and prioritization of information technology (IT) initiatives, IT vendor and contract management, ERP systems, cloud and SaaS migration, academic technologies, networking and telecommunications, and the technology help desk. This position reports to the Vice President for Finance and Administration and serves on the President's Council.
Qualifications
Master's degree- IT-related field or equivalent (Required)
10+ years of related experience (Required)
7-10 years of experience in higher education administration and supervision (Preferred)
Working knowledge of regulatory standards impacting the College including FERPA, HIPAA, GLBA, and GDPR (Required)
5+ years of experience managing a budget and conducting business planning for fiscal sustainability (Required)
Strong organizational, project management, and problem-solving experience; proven ability to plan, prioritize, and execute complex, interdepartmental projects (Required)
Proven experience in strategic and operational planning (Required)
Essential Responsibilities
  • (Critical) Lead collaborative efforts to provide appropriate educational technologies and ensure consistent and cohesive data reporting across the college. Connect existing efforts, reduce silos, and provide clarity and direction to all areas of the College to ensure our technologies are interconnected.
  • (Critical) Ensure priorities involving AI, systems, automation, and data alignment move forward in a coordinated manner.
  • (Critical) Serve on the President's Council and NMC governance councils and committees as needed.
  • (Critical) Manage the human resources, budgets, vendors, contracts, and other organizational processes as they relate to information technology. Responsibilities include evaluation of direct reports through the staff evaluation process, evaluation of IT vendors and contracts, management of the college's IT-related budgets and resources, and continuous improvement of the College's IT systems and infrastructure.
  • (Critical) Serve as the college's chief information officer and primary liaison for relevant representation on state, national and international organizations and affinity groups.
  • (Critical) Lead the College's technology risk management strategy, including IT incident preparedness, response, recovery, and continuity efforts. This includes oversight of the College's third-party risk management (TPRM) program in effort to identify, evaluate, mitigate, and monitor risks from external vendors, suppliers, and partners under an appropriate framework.
  • (Critical) Engage in professional development opportunities in order to stay current in the field of information technology in higher education.
  • (Critical) Provides a forward-looking direction on how technology supports student success and operations.
  • (Critical) Management and improvement of administrative technologies to support the institutional operations of the College in a cost-effective and efficient manner. Administrative technologies include systems such as Banner, 25Live, Canvas, Starfish, Mitel Revolution, and Google Suite.
  • (Critical) Collaborate on the management and improvement of learning technologies to support teaching and learning in a cost effective and efficient manner. Learning technologies include Canvas, classroom computers and projectors, computer classrooms and labs, video distribution, and media equipment.
  • (Critical) Management and continuous improvement of the desktop computing, network, server, and telecommunications infrastructure of the College to provide a reliable, stable, and secure environment so employees, students, and the general public can access and use the systems they need. The infrastructure includes the telephone system, wireless networking, Novell network, and internet services.
  • (Critical) Coordinate training and support services for students and employees so all end users have the technological tools and resources needed to succeed. This includes oversight of the NMC Technology Help Desk and coordinating training and resources for all College software systems and applications.
  • (Critical) Ensure data integrity, alignment, and transparency to support r strategic planning, assessment, and decision-making.
  • (Critical) Provide leadership in planning, organization, and implementation of IT projects and initiatives in accordance with NMC's mission, vision, and values, and in accordance with NMC's Board and Staff policies.
  • (Critical) Provide leadership in the development, deployment, and evaluation of the College's strategic plan.
  • (Critical) Manage the Technology Infrastructure Plant Fund to ensure sustainable funding for the replacement of technology hardware to support the College's programs and activities.
  • (Critical) Monitor emerging technologies and new trends and applications of technology in higher education and recommend actions based on this information.

Work Environment
Lifting Activities
Most frequently lifted object: under 10 lbs. lifted to waist level; carried 1-9 feet (Several times per day)
Heaviest object lifted: 10-19 lbs. lifted waist level; carried 1-9 feet (Occasionally)
Non-lifting Repetitive Activities
Arm Movement (Several times per day)
Gripping (Several times per day)
Sitting (Continuously)
Standing (Several times per day)
Talking (Continuously)
Typing (Several times per day)
Walking (Several times per day)
Writing (Several times per day)
Other Physical Demands
Extended work hours
Irregular working hours
Prolonged visual work
Travel (10-24%)
Mental Demands
Complicated Planning
Exercising Independent Judgment
Minimal Guidance or Direction
Performing Multiple Functions/Activities
Persuading Others
Other Challenges
Production deadlines
Safeguarding organization assets and property
Additional Information
This position will require evenings and weekends on an as-needed basis
Executive Benefits
01
Do you have a Master's degree in an IT-related field or equivalent?
  • No
  • Yes

02
Please select the highest degree attained:
  • Less than High School Diploma or GED
  • High School Diploma or GED
  • Some higher education courses, training, or certification
  • Associate's Degree
  • Bachelor's Degree
  • Master's Degree
  • PhD, Doctorate

03
How many years of IT-related experience do you have?
  • Less than 10 years of experience
  • Between 10 and 12 years of experience
  • Between 12 and 15 years of experience
  • Between 15 and 20 years of experience
  • 20 or more years of experience

04
Do you have working knowledge of regulatory standards impacting the College, including FERPA, HIPAA, GLBA, and GDPR?
  • No
  • Yes

05
Do you have 5 or more years of experience managing a budget and conducting business planning for fiscal sustainability?
  • No
  • Yes

06
Do you have proven experience in strategic and operational planning?
  • No
  • Yes

07
Do you have strong organizational, project management, and problem-solving experience with a proven ability to plan, prioritize, and execute complex, interdepartmental projects?
  • No
  • Yes

08
Do you have any experience in higher education administration and supervision?
  • No
  • Yes

09
If yes, please briefly explain and include the total years of experience working in higher ed
10
Regarding this position, is there anything else you would like us to know?
Required Question

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