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Remote It Help Desk Jobs in Michigan (NOW HIRING)

CFS

IT Manager

Grand Rapids, MI · Remote

$110K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... remote monitoring tools. Bonus Experience of the IT Manager: * Experience with PowerShell or Automation tools. * IT service management and help desk leadership. * Network administration and ...

New

CFS

IT Manager

Grand Rapids, MI · Remote

$115K - $130K/yr

  • Medical

  • Retirement

  • PTO

Fulltime | Permanent | Remote Position Summary: We are seeking an experienced IT Manager to lead ... Provide leadership across help desk operations, hardware, network infrastructure, systems, software ...

New

Corning

$13.75 - $18.25/hr

... help desk operations, or cybersecurity projects. * Ability to organize multiple tasks and maintain ... Basic understanding of IT infrastructure devices and equipment * Ability to deliver under tight ...

State of Michigan

IT Manager 14

Lansing, MI · On-site +1

$37.62 - $54.99/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Many State of Michigan jobs offer alternate work schedules and remote-work options that can help ... IT project management, or mathematics and at least three years of post-degree professional ...

New

GDI Infotech

Level 2 Service Desk Support

Ann Arbor, MI · Remote

$60K - $65K/yr

This is a remote position. IT Support Engineer II (Remote) - Managed Services (MSP) About the Role We are seeking a highly motivated and customer-focused IT Support Engineer II to join our growing ...

Huntington

Enterprise Architect (IT)

Detroit, MI · On-site +1

$68.25 - $88/hr

  • Medical

  • Life

  • Retirement

  • PTO

We are seeking a Principal Architect-Senior (IT)(Enterprise Architect) to help shape technology ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Enterprise Architect (IT)

Detroit, MI · On-site +1

$102K - $208K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Help define enterprise architecture strategy, target-state architecture, reference architectures ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

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All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Michigan

Remote It Help Desk information

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How much do remote it help desk jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote it help desk in Michigan is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.64 per hour, depending on experience, location, and employer.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the most commonly searched types of It Help Desk jobs in Michigan?

The most popular types of It Help Desk jobs in Michigan are:

What are popular job titles related to Remote It Help Desk jobs in Michigan?

For Remote It Help Desk jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote It Help Desk jobs in Michigan look for?

The top searched job categories for Remote It Help Desk jobs in Michigan are:

What cities in Michigan are hiring for Remote It Help Desk jobs?

Cities in Michigan with the most Remote It Help Desk job openings:

Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Michigan as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $41,971 per year, or $20.2 per hour.

IT Manager

CFS

Grand Rapids, MI • Remote

$110K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Position: IT Manager
Salary: $110,000 - 130,000
Benefits: Medical/dental/vision, 401k match, Unlimited PTO, Tuition Reimbursement,, etc.
Location: 100% Remote


Job Overview: Seeking a hands-on IT Manager to lead an internal technology operations and support team. This role is responsible for ensuring reliable, secure, and scalable IT services across the organization while providing leadership for IT support, infrastructure, systems administration, and technology initiatives. The ideal candidate is a strong Systems Admin / Infrastructure background in a Microsoft Shop, and is a technical leader who enjoys solving problems, improving processes, and partnering with business leaders to deliver effective technology solutions.

Responsibilities of the IT Manager:
  • Lead, coach, and develop the IT team.
  • Oversee daily IT operations, including help desk support, hardware, software, systems, and network management.
  • Ensure employees receive responsive and effective technical support.
  • Manage IT assets, hardware lifecycle, software licensing, and technology vendors.
  • Evaluate, recommend, and implement technology solutions that support business objectives.
  • Lead IT projects, upgrades, and operational improvement initiatives.
  • Partner with business leaders to understand technology needs and prioritize initiatives.
  • Support information security, access management, and compliance requirements.
  • Monitor system performance and identify opportunities to improve reliability and efficiency.
  • Communicate technical recommendations and project updates to both technical and non-technical stakeholders.

Preferred Experience of the IT Manager:
  • 3+ years of experience in IT operations, infrastructure, systems administration, or related technology functions.
  • Experience leading, mentoring, or supervising technical teams (on-shore or off-shore)
  • Comfortable work with AI or Agentic platforms (Claude, Co-Pilot, Cursor)
  • Experience supporting business-critical technology environments.
  • Strong troubleshooting, problem-solving, and communication skills.
  • Ability to manage multiple priorities and projects in a fast-paced environment.
  • Experience working within a Microsoft Shop, Microsoft 365 and cloud-based business applications.
  • Experience with Azure, Entra ID, VMware, InTune, Active Directory, Group Policy, backups, remote monitoring tools.

Bonus Experience of the IT Manager:

  • Experience with PowerShell or Automation tools.
  • IT service management and help desk leadership.
  • Network administration and infrastructure management.
  • Identity and access management.
  • IT asset management platforms and lifecycle management.
  • Vendor management and technology procurement.
  • Information security and compliance initiatives.
  • Technology project and program management.
  • Experience in SaaS-based or multi-site business environments.
  • Experience in the education sector.

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