Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...
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Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...
Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided r equired * Associate degree or higher * Help ...
Quick apply
Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided r equired * Associate degree or higher * Help ...
IT Help Desk Technician
Kalamazoo, MI · On-site
IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... Manage Helpdesk ticket system * Install, change, and repair computer hardware and software
IT Help Desk Technician
Kalamazoo, MI · On-site
IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... Manage Helpdesk ticket system * Install, change, and repair computer hardware and software
IT Help Desk Technician
Grand Rapids, MI · On-site
PTO
FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI. In this role ... You can manage multiple requests, prioritize competing demands, and maintain accurate documentation.
IT Help Desk Technician
Grand Rapids, MI · On-site
PTO
FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI. In this role ... You can manage multiple requests, prioritize competing demands, and maintain accurate documentation.
IT Help Desk Technician
Grand Rapids, MI · On-site
PTO
FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI . In this role ... You can manage multiple requests, prioritize competing demands, and maintain accurate documentation.
Quick apply
IT Help Desk Technician
Grand Rapids, MI · On-site
PTO
FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI . In this role ... You can manage multiple requests, prioritize competing demands, and maintain accurate documentation.
FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI. In this role ... You can manage multiple requests, prioritize competing demands, and maintain accurate documentation.
FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI. In this role ... You can manage multiple requests, prioritize competing demands, and maintain accurate documentation.
IT Help Desk Specialist
Grand Rapids, MI · On-site
IT Help Desk Specialist Location: Byron Center, MI Schedule: Monday through Friday, 8:00 AM to 4:30 ... This role will manage IT requests, troubleshoot everyday technology issues, prepare employee ...
IT Help Desk Specialist
Grand Rapids, MI · On-site
IT Help Desk Specialist Location: Byron Center, MI Schedule: Monday through Friday, 8:00 AM to 4:30 ... This role will manage IT requests, troubleshoot everyday technology issues, prepare employee ...
IT Help Desk Technician
Kalamazoo, MI · On-site
They are seeking an IT Help Desk Technician to provide efficient technical assistance to users, manage Helpdesk ticket systems, and perform troubleshooting and installation of hardware and software.
IT Help Desk Technician
Kalamazoo, MI · On-site
They are seeking an IT Help Desk Technician to provide efficient technical assistance to users, manage Helpdesk ticket systems, and perform troubleshooting and installation of hardware and software.
IT Help Desk Technician
Kalamazoo, MI · On-site
They are seeking an IT Help Desk Technician to provide efficient technical assistance to users, manage helpdesk systems, and support staff with hardware and software issues. Responsibilities : • ...
IT Help Desk Technician
Kalamazoo, MI · On-site
They are seeking an IT Help Desk Technician to provide efficient technical assistance to users, manage helpdesk systems, and support staff with hardware and software issues. Responsibilities : • ...
IT Help Desk Intern
Grand Rapids, MI · On-site
$14.50 - $19.25/hr
In addition to construction management, we also offer internships in other areas such as Design, Information Technology, Accounting, Marketing, and more. As an IT Help Desk Intern, you will play a ...
Quick apply
IT Help Desk Intern
Grand Rapids, MI · On-site
$14.50 - $19.25/hr
In addition to construction management, we also offer internships in other areas such as Design, Information Technology, Accounting, Marketing, and more. As an IT Help Desk Intern, you will play a ...
IT Help Desk Intern
Grand Rapids, MI · On-site
$14.50 - $19.25/hr
In addition to construction management, we also offer internships in other areas such as Design, Information Technology, Accounting, Marketing, and more. As an IT Help Desk Intern, you will play a ...
IT Help Desk Intern
Grand Rapids, MI · On-site
$14.50 - $19.25/hr
In addition to construction management, we also offer internships in other areas such as Design, Information Technology, Accounting, Marketing, and more. As an IT Help Desk Intern, you will play a ...
IT Help Desk Intern
$14.50 - $19.25/hr
In addition to construction management, we also offer internships in other areas such as Design, Information Technology, Accounting, Marketing, and more. As an IT Help Desk Intern, you will play a ...
IT Help Desk Intern
$14.50 - $19.25/hr
In addition to construction management, we also offer internships in other areas such as Design, Information Technology, Accounting, Marketing, and more. As an IT Help Desk Intern, you will play a ...
... latest technology. Job Purpose Priority Waste is seeking a reliable, customer-focused Help Desk ... You'll work alongside our senior IT staff in a Microsoft 365 / Windows environment and grow your ...
... latest technology. Job Purpose Priority Waste is seeking a reliable, customer-focused Help Desk ... You'll work alongside our senior IT staff in a Microsoft 365 / Windows environment and grow your ...
... latest technology. Job Purpose Priority Waste is seeking a reliable, customer-focused Help Desk ... You'll work alongside our senior IT staff in a Microsoft 365 / Windows environment and grow your ...
... latest technology. Job Purpose Priority Waste is seeking a reliable, customer-focused Help Desk ... You'll work alongside our senior IT staff in a Microsoft 365 / Windows environment and grow your ...
IT- Help Desk Ticket Assistant
Grand Rapids, MI · On-site
$18 - $23/hr
Job Title: IT Help Desk Assistant Job Category: Coordinator Department: Business Services Location ... Business Services Manager, Director of Operations, and President Pay Type: Hourly Travel Required:
Quick apply
IT- Help Desk Ticket Assistant
Grand Rapids, MI · On-site
$18 - $23/hr
Job Title: IT Help Desk Assistant Job Category: Coordinator Department: Business Services Location ... Business Services Manager, Director of Operations, and President Pay Type: Hourly Travel Required:
Help Desk Student Associate
Harrison, MI · On-site
$13.73/hr
Information Technology Department: IT - Help Desk Opening Date: 07/29/2026 FLSA: Non-Exempt ... Self-starting/time management skills. No benefits associated with this part-time position. 01 Are ...
Help Desk Student Associate
Harrison, MI · On-site
$13.73/hr
Information Technology Department: IT - Help Desk Opening Date: 07/29/2026 FLSA: Non-Exempt ... Self-starting/time management skills. No benefits associated with this part-time position. 01 Are ...
Help Desk Analyst I
$20.25 - $27.75/hr
... Information Technology Service Management (ITSM) system following the general guidelines of ... Help Desk Analyst II This is the career level for incumbents with responsibility for providing ...
Help Desk Analyst I
$20.25 - $27.75/hr
... Information Technology Service Management (ITSM) system following the general guidelines of ... Help Desk Analyst II This is the career level for incumbents with responsibility for providing ...
Help Desk Technician
Ida, MI · On-site
$19 - $25.50/hr
Position Type: Technology/Help Desk Technician Date Posted: 7/29/2026 Location: Ida Public Schools - District Date Available: ASAP Closing Date: Until filled District: Ida Public School District ...
Help Desk Technician
Ida, MI · On-site
$19 - $25.50/hr
Position Type: Technology/Help Desk Technician Date Posted: 7/29/2026 Location: Ida Public Schools - District Date Available: ASAP Closing Date: Until filled District: Ida Public School District ...
Help Desk Agent - Level 1
$15.75 - $20/hr
Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Our solutions include software development, infrastructure cloud hosting, managed IT services, and ...
Help Desk Agent - Level 1
$15.75 - $20/hr
Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Our solutions include software development, infrastructure cloud hosting, managed IT services, and ...
Help Desk Analyst I
Detroit, MI · On-site
$48K/yr
... Information Technology Service Management (ITSM) system following the general guidelines of ... Help Desk Analyst II This is the career level for incumbents with responsibility for providing ...
Help Desk Analyst I
Detroit, MI · On-site
$48K/yr
... Information Technology Service Management (ITSM) system following the general guidelines of ... Help Desk Analyst II This is the career level for incumbents with responsibility for providing ...
It Help Desk Manager information
See Michigan salary details
$34K - $41.6K
6% of jobs
$41.6K - $49.3K
7% of jobs
$49.3K - $56.9K
11% of jobs
$57.5K is the 25th percentile. Wages below this are outliers.
$56.9K - $64.6K
11% of jobs
The median wage is $72K / yr.
$64.6K - $72.2K
16% of jobs
$72.2K - $79.9K
14% of jobs
$79.9K - $87.5K
8% of jobs
$89.1K is the 75th percentile. Wages above this are outliers.
$87.5K - $95.2K
12% of jobs
$95.2K - $102.8K
6% of jobs
$102.8K - $110.5K
6% of jobs
$110.5K - $118.1K
3% of jobs
$34K
$75.6K
$118.1K
How much do it help desk manager jobs pay per year?
As of Aug 15, 2026, the average yearly pay for it help desk manager in Michigan is $75,593.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $92,400.00 per year, depending on experience, location, and employer.
How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?
IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.
What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?
To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.
What is the difference between It Help Desk Manager vs It Support Specialist?
| Aspect | It Help Desk Manager | It Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+, ITIL | CompTIA A+, Microsoft Certified |
| Work Environment | Supervises help desk team, manages support processes | Provides technical support to end-users, troubleshoots issues |
| Employer & Industry Usage | IT departments across industries, corporate help desks | Help desks, technical support centers, customer service roles |
The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.
What does an IT Help Desk Manager do?
An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
What are the most commonly searched types of It Help Desk jobs in Michigan?
The most popular types of It Help Desk jobs in Michigan are:
What cities in Michigan are hiring for It Help Desk Manager jobs?
Cities in Michigan with the most It Help Desk Manager job openings:
Full-time
Re-posted 3 days ago
Job description
Job description
Job Title: Contract IT Help Desk
Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided
required
- Associate degree or higher
- Help Desk Support (2+ years)
- Microsoft Windows (2+ years)
- Active Directory (1+ years)
- Citrix (1+ years)
- 2+ years of experience in ANY of the following:
- Microsoft Office
- Microsoft Azure
Job Summary: As an IT HELP DESK you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point of contact for any IT-related issues and will work closely with our clients to resolve their problems in a timely and efficient manner.
Key Responsibilities:
- Provide first-level technical support and troubleshooting for IT-related issues
- Respond to incoming calls, emails, and tickets in a timely and professional manner
- Identify, diagnose, and resolve technical problems for clients
- Escalate complex issues to the appropriate teams for further resolution
- Document all support activities and resolutions in our ticketing system
- Collaborate with team members to continuously improve processes and procedures
- Participate in on-call rotation for off-hours support as needed
- Stay up-to-date with the latest technologies and industry trends to provide the best support to our clients
Requirements:
- Associate degree or higher in a related field
- Minimum of 2 year of experience in help desk support
- Proficiency in Microsoft Windows operating systems
- Experience with Active Directory and Citrix
- Familiarity with Microsoft Office applications
- Available for off-hours support on a rotating basis
- Knowledge of Microsoft Azure is a plus
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Strong problem-solving and troubleshooting skills