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It Help Desk Manager Jobs in Michigan (NOW HIRING)

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...

Purposelink Recruitment

IT Help Desk

Ann Arbor, MI

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided r equired * Associate degree or higher * Help ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... Manage Helpdesk ticket system * Install, change, and repair computer hardware and software

Rockford

IT Help Desk Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

In addition to construction management, we also offer internships in other areas such as Design, Information Technology, Accounting, Marketing, and more. As an IT Help Desk Intern, you will play a ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

They are seeking an IT Help Desk Technician to provide efficient technical assistance to users, manage Helpdesk ticket systems, and perform troubleshooting and installation of hardware and software.

Rockford

IT Help Desk Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

In addition to construction management, we also offer internships in other areas such as Design, Information Technology, Accounting, Marketing, and more. As an IT Help Desk Intern, you will play a ...

Rockford

IT Help Desk Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

In addition to construction management, we also offer internships in other areas such as Design, Information Technology, Accounting, Marketing, and more. As an IT Help Desk Intern, you will play a ...

Busch's Inc.

Help Desk Manager

Ann Arbor, MI

Lead daily Help Desk operations, including prioritizing and assigning support requests. * Manage ... Identify cost-effective purchasing options and support IT budget management. Systems ...

Monroe County Consortium

Help Desk Technician

Ida, MI · On-site

$19 - $25.50/hr

Position Type: Technology/Help Desk Technician Date Posted: 7/29/2026 Location: Ida Public Schools - District Date Available: ASAP Closing Date: Until filled District: Ida Public School District ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Our solutions include software development, infrastructure cloud hosting, managed IT services, and ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Our solutions include software development, infrastructure cloud hosting, managed IT services, and ...

M&K Truck Centers

IT Helpdesk Technician

Wyoming, MI · On-site

Lifting up to 50 lb's Education and/or Experience * 1-5 years of Help Desk, Desktop Support, or ... Experience with Active Directory user account management; Exchange administration experience is a ...

PRAB, Inc.

IT SUPPORT SPECIALIST

Kalamazoo, MI

Provide timely technical support to employees through the IT help desk. Troubleshoot and resolve ... Review and manage reports submitted through the Phish Alert Button. * Follow up on reported ...

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It Help Desk Manager information

See Michigan salary details

$34K

$75.6K

$118.1K

How much do it help desk manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for it help desk manager in Michigan is $75,593.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $92,400.00 per year, depending on experience, location, and employer.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What are the most commonly searched types of It Help Desk jobs in Michigan?

The most popular types of It Help Desk jobs in Michigan are:

What cities in Michigan are hiring for It Help Desk Manager jobs?

Cities in Michigan with the most It Help Desk Manager job openings:

It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $75,593 per year, or $36.3 per hour.

IT HELP DESK

Ann Arbor, MI

Purposelink Recruitment
See more jobs at Purposelink Recruitmentexternal

Full-time

Re-posted 16 days ago

Job description

Job description

Job Title: Contract IT Help Desk

Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided

required

  • Associate degree or higher
  • Help Desk Support (2+ years)
  • Microsoft Windows (2+ years)
  • Active Directory (1+ years)
  • Citrix (1+ years)
  • 2+ years of experience in ANY of the following:
    • Microsoft Office
    • Microsoft Azure

Job Summary: As an IT HELP DESK you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point of contact for any IT-related issues and will work closely with our clients to resolve their problems in a timely and efficient manner.

Key Responsibilities:

- Provide first-level technical support and troubleshooting for IT-related issues

- Respond to incoming calls, emails, and tickets in a timely and professional manner

- Identify, diagnose, and resolve technical problems for clients

- Escalate complex issues to the appropriate teams for further resolution

- Document all support activities and resolutions in our ticketing system

- Collaborate with team members to continuously improve processes and procedures

- Participate in on-call rotation for off-hours support as needed

- Stay up-to-date with the latest technologies and industry trends to provide the best support to our clients

Requirements:

- Associate degree or higher in a related field

- Minimum of 2 year of experience in help desk support

- Proficiency in Microsoft Windows operating systems

- Experience with Active Directory and Citrix

- Familiarity with Microsoft Office applications

- Available for off-hours support on a rotating basis

- Knowledge of Microsoft Azure is a plus

- Excellent communication and customer service skills

- Ability to work independently and in a team environment

- Strong problem-solving and troubleshooting skills