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It Help Desk Manager Jobs in Rochester, MI (NOW HIRING)

Wayne State University

Help Desk Analyst I

Detroit, MI · On-site

$20.25 - $27.75/hr

... Information Technology Service Management (ITSM) system following the general guidelines of ... Help Desk Analyst II This is the career level for incumbents with responsibility for providing ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Our solutions include software development, infrastructure cloud hosting, managed IT services, and ...

Wayne State University

Help Desk Analyst I

Detroit, MI · On-site

$48K/yr

... Information Technology Service Management (ITSM) system following the general guidelines of ... Help Desk Analyst II This is the career level for incumbents with responsibility for providing ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Our solutions include software development, infrastructure cloud hosting, managed IT services, and ...

Detroit IT

Service Desk Manager

Birmingham, MI

... IT services, and consulting that help business' run efficiently. Detroit IT is looking for a ... Desk Manager to assume responsibility for the overall performance of the Service Desk and ensure ...

Detroit IT

Service Desk Manager

Birmingham, MI · On-site

... IT services, and consulting that help business' run efficiently. Detroit IT is looking for a ... Desk Manager to assume responsibility for the overall performance of the Service Desk and ensure ...

Robert Half

Help Desk/Desktop Support Analyst

Rochester, MI · On-site

$20.90 - $24.20/hr

Update and manage service desk tickets to document completed work, open issues, and follow-up ... Coordinate with the broader IT team to keep deployment activities on schedule and escalate issues ...

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All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Rochester, MI

It Help Desk Manager information

See Rochester, MI salary details

$35.9K

$79.8K

$124.7K

How much do it help desk manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for it help desk manager in Rochester, MI is $79,831.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,800.00 and $97,600.00 per year, depending on experience, location, and employer.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
What are the most commonly searched types of It Help Desk jobs in Rochester, MI? The most popular types of It Help Desk jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for It Help Desk Manager jobs? Cities near Rochester, MI with the most It Help Desk Manager job openings:
It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 55% Full Time, 31% Part Time, 10% Temporary, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $79,831 per year, or $38.4 per hour.

IT Help Desk Technician

PRIORITY WASTE RESOURCES LLC

Clinton Township, MI • On-site

Full-time

Re-posted 25 days ago

Job description

Company Summary

Priority, headquartered in Clinton Township, MI, is a pioneering technology company transforming the logistics industry with our innovative solutions & commitment to exceptional customer service. We are seeking Team Players who excel in a collaborative environment, embrace change, & understand the impact their quality of work has on others.Our company has experienced rapid growth since its founding in 2018. This growth has allowed us to continually expand our workforce. Priority operates out of several facilities across 3 states. Priority maintains a diversified business model providing service to both municipal solid-waste, construction & demolition customers. Our biggest priority is providing outstanding customer service & revolutionizing the industry through the use of the latest technology.

Job Purpose

Priority Waste is seeking a reliable, customer-focused Help Desk Technician I to provide first-line technical support to our employees across our Detroit-area operations. This is an on-site, entry-level role ideal for someone who enjoys solving everyday technology problems, communicating clearly, and delivering great service. You'll work alongside our senior IT staff in a Microsoft 365 / Windows environment and grow your skills supporting a busy, multi-site workforce.

Duties and Responsibilities

  • Serve as the first point of contact for support requests via the ticketing system, email, and phone.
  • Triage, diagnose, and resolve common hardware, software, and connectivity issues.
  • Image, configure, and deploy desktops, laptops, and peripherals.
  • Perform user-account tasks under guidance - password resets, account setup/removal, group membership (Microsoft 365 / Entra ID and Active Directory).
  • Assist with new-hire onboarding and offboarding setup.
  • Document all requests, steps, and resolutions thoroughly in the ticketing system.
  • Escalate issues beyond Tier 1 scope to senior technical staff.
  • Provide clear, patient guidance and basic training to non-technical users.

The successful candidate profile includes

  • High school diploma or equivalent; associate degree or IT certification a plus.
  • 0-2 years in a help desk, customer service, or technical support role - or equivalent hands-on experience.
  • Working familiarity with Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive).
  • Basic understanding of networking concepts (IP, DNS, Wi-Fi, VPN).
  • Strong problem-solving and communication skills, with patience and a customer-service mindset.
  • Ability to work independently and as part of a team, and to follow tickets through to resolution.
  • Able to lift and move equipment up to ~50 lbs and perform desk-side support. Valid driver's license required [if travel between sites is expected].

Preferred Qualifications

  • Certifications such as CompTIA A+, Network+, or Google IT Support.
  • Exposure to ticketing systems and remote support / RMM tools (e.g., NinjaOne).
  • Familiarity with Active Directory / Entra ID user administration.
  • Experience supporting a multi-site or field-based workforce.

At Priority Waste, there are fundamental qualities that we look for in all our employees

  • People who excel in a collaborative environment (team players)
  • A willingness to do whatever the situation calls for
  • An excitement to be part of a growing organization
  • A genuine understanding that the quality of your work has a direct impact on the company's success

Apply