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It Help Desk Manager Jobs in Rochester, MI (NOW HIRING)

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Our solutions include software development, infrastructure cloud hosting, managed IT services, and ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Our solutions include software development, infrastructure cloud hosting, managed IT services, and ...

FastTek

Help Desk

Detroit, MI

$19.75 - $26.75/hr

Bachelor's degree in information technology, Business Administration or related discipline ... Experience with remote desktop tools, call management and helpdesk software. Communication:

Edward Rose & Sons

Help Desk Technician

Bloomfield, MI · On-site

$19 - $25.75/hr

The Help Desk Technician gathers information and analyzes customer issues to determine the best way ... Provide training in computer set-up and new or existing technology. * Install, configure, and ...

Detroit IT

Service Desk Manager

Birmingham, MI · On-site

... IT services, and consulting that help business' run efficiently. Detroit IT is looking for a ... Desk Manager to assume responsibility for the overall performance of the Service Desk and ensure ...

Detroit IT

Service Desk Manager

Birmingham, MI · On-site

... IT services, and consulting that help business' run efficiently. Detroit IT is looking for a ... Desk Manager to assume responsibility for the overall performance of the Service Desk and ensure ...

OHM Advisors

IT Service Desk Technician

Livonia, MI · On-site

We create places for communities of people that help solve a problem and drive them forward ... They will also employ and manage additional systems to assist with the deployment of software and ...

OHM Advisors

IT Service Desk Technician

Livonia, MI

We create places for communities of people that help solve a problem and drive them forward ... They will also employ and manage additional systems to assist with the deployment of software and ...

OHM Advisors

IT Service Desk Technician

Livonia, MI · On-site

We create places for communities of people that help solve a problem and drive them forward ... They will also employ and manage additional systems to assist with the deployment of software and ...

Centaris

Level 2 Help Desk Technician

Sterling Heights, MI · Remote

$18.50 - $25.25/hr

Description Leading IT Service Provider seeks Level 2 Help Desk Technician to work within ... We are recognized as a leading solution partner for cybersecurity, managed IT, and Microsoft ...

New

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

We're an IT and cybersecurity managed service provider. That means we're trusted with our clients ... If you don't just "tolerate" people but genuinely love them - if helping someone through their tech ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

We're an IT and cybersecurity managed service provider. That means we're trusted with our clients ... helping someone through their tech headache feels like your craft, what basketball is to Michael ...

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All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Rochester, MI

It Help Desk Manager information

See Rochester, MI salary details

$35.9K

$79.8K

$124.7K

How much do it help desk manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for it help desk manager in Rochester, MI is $79,831.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,800.00 and $97,600.00 per year, depending on experience, location, and employer.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What are the most commonly searched types of It Help Desk jobs in Rochester, MI?

The most popular types of It Help Desk jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for It Help Desk Manager jobs?

Cities near Rochester, MI with the most It Help Desk Manager job openings:

It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 55% Full Time, 31% Part Time, 10% Temporary, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $79,831 per year, or $38.4 per hour.

Help Desk Agent - Level 1

SolvIT, Inc.

Rochester Hills, MI

$15.75 - $20/hr

Full-time

Posted 29 days ago

Job description

JOB TITLE: Help Desk Agent - Level 1

REPORTS TO: Help Desk Manager

JOB TYPE: Full Time

DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed.

LOCATION: 2831 Research Drive,Rochester Hills, MI 48309

This is an onsite position with opportunity for hybrid work, subject to change based on business requirements.

Kickstart Your Career in Tech!
Are you passionate about technology but don't have formal IT experience yet? This is your chance to break into the tech industry! At SolvIT, we're looking for enthusiastic individuals with customer service skills and a knack for problem-solving to join our team as Help Desk Agent Level 1. You'll receive on-the-job training, gain hands-on experience, and have opportunities to work in a dynamic and supportive environment. If you're ready to turn your interest in tech into a rewarding career, we want to hear from you!

Who is SolvIT, Inc.?

SolvIT, Inc. provides a strategic approach to technology, leveraging cost-effective business automation solutions for our customers. Our solutions include software development, infrastructure cloud hosting, managed IT services, and technical support services.

Based out of Rochester Hills, Michigan, we continuously strive to provide excellent customer service by building a team of individuals that are caring, service-focused, change leaders, who believe in teamwork. We know that our team members are vital to our success, and we are continuously seeking individuals who will thrive as part of our innovative and talented staff.

What does the Help Desk Agent - Level 1 do?
Under direct supervision, aHelp DeskAgent - Level 1 is responsible for:

  • Answering inbound communications (phone calls, emails, chats) from customers from an automotive diagnostic service and/or parts environment
  • Creating or updating tickets with timely, accurate written documentation
  • Identifying and categorizing customer issues to either provide resolution or escalate to Level 2 support
  • Various ad hoc projects

What you will be doing:

  • Utilize a ticket system to document and summarize issues
  • Communicate to customer base, coworkers, supervisors both verbally and in writing via phone, email, IM, etc.
  • Attends meetings, internal training sessions as needed
  • Able to work in a fast-paced and flexible work environment.
  • At times, projects and client needs require adaptability and agility to adjust work duties

Apply