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It Help Desk Manager Jobs in Rochester, MI (NOW HIRING)

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

We're an IT and cybersecurity managed service provider. That means we're trusted with our clients ... If you don't just "tolerate" people but genuinely love them - if helping someone through their tech ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

Were an IT and cybersecurity managed service provider. That means were trusted with our clients ... If you dont just tolerate people but genuinely love them if helping someone through their tech ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

We're an IT and cybersecurity managed service provider. That means we're trusted with our clients ... helping someone through their tech headache feels like your craft, what basketball is to Michael ...

Detroit IT

Service Desk Technician

Birmingham, MI · On-site

Provides first and second-tier support for the efficient resolution of IT end-user-related ... Manages and triages multiple incoming priorities effectively by understanding customer needs to ...

Detroit IT

Service Desk Technician

Birmingham, MI · On-site

Provides first and second-tier support for the efficient resolution of IT end-user-related ... Manages and triages multiple incoming priorities effectively by understanding customer needs to ...

Firebolt Group Inc

IT Support Specialist

Wixom, MI

$50/hr

... management tools. The IT Support Specialist is the first responder for all support requests, owning the help desk queue end to end: logging, triaging, and resolving issues, and escalating to the ...

UTEC

IT Technician

Troy, MI · On-site

$30K - $50K/yr

... premier Managed Services Provider (MSP) for mid-sized businesses and schools. The Help Desk ... IT solutions. * Stay up-to-date with industry trends and best practices to enhance technical ...

Jars Cannabis

IT Manager

Troy, MI · On-site

$90K - $110K/yr

... help-desk role. Ticket volume is low and our IT Technician handles it well on their own with very ... The IT Manager spends most of their time on systems ownership, infrastructure projects, vendor ...

Jars Cannabis

IT Manager

Troy, MI · On-site

$90K - $110K/yr

... help-desk role. Ticket volume is low and our IT Technician handles it well on their own with very ... The IT Manager spends most of their time on systems ownership, infrastructure projects, vendor ...

Mango Cannabis Co.

IT Manager

West Bloomfield, MI · On-site

$87K - $107K/yr

The IT Manager is responsible for overseeing technology systems that support retail stores and ... help desk support processes and ensure timely issue resolution across all locations • Oversee ...

Comfort Inn of Utica

Front Desk Manager

Utica, MI · On-site

$36K - $38K/yr

Help maintain productivity levels at or above budgeted standards. * Run room status reports and ... Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

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Showing results 21-40

All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Rochester, MI

It Help Desk Manager information

See Rochester, MI salary details

$35.9K

$79.8K

$124.7K

How much do it help desk manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for it help desk manager in Rochester, MI is $79,831.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,800.00 and $97,600.00 per year, depending on experience, location, and employer.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
What are the most commonly searched types of It Help Desk jobs in Rochester, MI? The most popular types of It Help Desk jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for It Help Desk Manager jobs? Cities near Rochester, MI with the most It Help Desk Manager job openings:
It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 55% Full Time, 31% Part Time, 10% Temporary, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $79,831 per year, or $38.4 per hour.

IT Helpdesk Hero

Xpert Technologies

Troy, MI • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 15 days ago

Job description

Helpdesk Hero

Let's start with the truth: this is a wonderful place to work, but it is not an easy place to work.
We're an IT and cybersecurity managed service provider. That means we're trusted with our clients' most critical systems, the technology that keeps their businesses running, and the security that keeps their data safe. And you, as the person answering the call when something breaks, freezes, or mysteriously disappears, are the face of the company more than anyone else.
If you don't just "tolerate" people but genuinely love them - if helping someone through their tech headache feels like your craft, what basketball is to Michael Jordan - then read on.

Reasons NOT to Apply

  • You just want a paycheck and a quiet corner to get by in.
  • You don't care about building relationships with your colleagues in person and you want to work fully remote.
  • You think "helpdesk" means taking tickets and moving them along without ownership.
  • You get frustrated when someone explains the same problem three different ways
  • You want every day to be predictable and stress-free and get mad because our clients don't schedule their emergencies.
  • You aren't curious and troubleshooting feels like drudgery instead of detective work
  • You're allergic to change and argue for doing things the way they've always been done
  • You complain instead of coming up with ideas and problem solving
  • You view company values as stupid corporate stuff

Reasons TO Apply

  • You light up when you fix something that's been driving someone crazy - and you can explain what you did without making them feel dumb.
  • You see technology as a craft worth mastering and you love learning new systems, tools, and tricks.
  • You take pride in being the person clients trust first when things go sideways.
  • You like variety - one day you're troubleshooting a Teams call that keeps dropping, the next you're remediating a phishing attempt, and the next you're rolling out patches across dozens of endpoints.
  • You want to be part of a culture where we push each other to be better - not just technically, but in how we communicate, care for clients, and grow as people.
  • You want to work somewhere that doesn't tolerate low performers even if it means high expectations for yourself

What You'll Be Working With

  • Microsoft 365 / Office 365 (Exchange Online, SharePoint, Teams administration)
  • Windows desktop and server operating systems
  • Active Directory / Azure AD user and group management
  • Endpoint security solutions (AV, EDR, patching, policies)
  • Network fundamentals (firewalls, VPNs, switches, wireless access points)
  • Ticketing and documentation systems (ConnectWise, Autotask, or similar)
  • Remote monitoring and management tools (RMM)
  • Basic troubleshooting for VoIP systems and mobile device support

What makes this a great place to work

  • Free medical, dental, vision coverage for you the employee (excludes dependents)
  • Free gym membership
  • Gym located in office to use at lunch time
  • Standing desks
  • Lunch stipend
  • Use of company cars to visit clients rather than personal car
  • 401k plan with 4% company match
  • Summer hours
  • Hybrid work schedule

Apply