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It Help Desk Manager Jobs in Rochester, MI (NOW HIRING)

Magna

Highland Park/Brownstown IT Manager

Highland Park, MI · On-site

$86K - $105K/yr

Facilitate standardized help desk activities. * Perform other duties as assigned. Infrastructure ... Enforce IT security policies, access controls, and change management practices across site systems.

Magna

Highland Park/Brownstown IT Manager

Highland Park, MI · On-site

$86K - $105K/yr

Facilitate standardized help desk activities. * Perform other duties as assigned. Infrastructure ... Enforce IT security policies, access controls, and change management practices across site systems.

A123 Systems LLC

IT Manager

Novi, MI

$89K - $109K/yr

Build a multi‑site helpdesk with SLAs (P0/P1/P2), knowledge base, and self‑service; manage ... desk). * Proven success supporting multi‑site environments or manufacturing + office hybrid ...

A123 Systems Corp.

IT Manager

Novi, MI · On-site

$89K - $109K/yr

Build a multi-site helpdesk with SLAs (P0/P1/P2), knowledge base, and self-service; manage vendor ... desk). * Proven success supporting multi-site environments or manufacturing + office hybrid ...

BAE Networks

Be Seen First

IT Support Engineer -- Tier 1

Troy, MI · On-site

$40K - $50K/yr

You'll build a strong foundation in help desk fundamentals while learning directly from experienced ... Experience in a managed service provider (MSP) environment * Familiarity with ConnectWise or ...

BAE Networks

Be Seen First

IT Support Engineer -- Tier 1

Troy, MI · On-site

$40K - $50K/yr

You'll build a strong foundation in help desk fundamentals while learning directly from experienced ... Experience in a managed service provider (MSP) environment * Familiarity with ConnectWise or ...

JARS Cannabis

IT Manager

Troy, MI · On-site

$70 - $80/hr

JARS CANNABIS IT Manager www.shopjars.com Department: Data and Systems Reports To: Director of Data ... routing, desk hardware, and the vendor relationship. * Manage the corporate cell phone fleet ...

Jars Cannabis

IT Manager

Troy, MI · On-site

$80K/yr

What This Role Is Not This is not a help-desk role. Ticket volume is low and our IT Technician ... The IT Manager spends most of their time on systems ownership, infrastructure projects, vendor ...

Jars Cannabis

IT Manager

Troy, MI · On-site

$80K/yr

What This Role Is NotThis is not a help-desk role. Ticket volume is low and our IT Technician ... The IT Manager spends most of their time on systems ownership, infrastructure projects, vendor ...

CONNECTION

IT Specialist/Desktop Support

Detroit, MI · On-site

Requirements * 3+ years of IT Support, Help Desk, or Desktop Support experience. * Experience supporting Windows 10/11 environments. * Strong Microsoft 365 troubleshooting experience. * Excellent ...

Computech Corporation

Sr. System Admin

Detroit, MI · On-site

$85K - $115K/yr

Respond to IT help desk issues. Work with faculty and staff to Perform and maintain server backups Maintain inventory control for IT assets in college Install, upgrade, repair, and/or modify local ...

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All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Rochester, MI

It Help Desk Manager information

See Rochester, MI salary details

$35.9K

$79.8K

$124.7K

How much do it help desk manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for it help desk manager in Rochester, MI is $79,831.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,800.00 and $97,600.00 per year, depending on experience, location, and employer.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What are the most commonly searched types of It Help Desk jobs in Rochester, MI?

The most popular types of It Help Desk jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for It Help Desk Manager jobs?

Cities near Rochester, MI with the most It Help Desk Manager job openings:

It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 55% Full Time, 31% Part Time, 10% Temporary, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $79,831 per year, or $38.4 per hour.

Highland Park/Brownstown IT Manager

Magna

Highland Park, MI • On-site

$86K - $105K/yr

Full-time

Re-posted 22 days ago

Job description

Job descriptions may display in multiple languages based on your language selection.
What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.
Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.
Job Responsibilities:
Specific Job Duties
Leadership & People Management
  • Directly supervise Level 1 and Level 2 IT Technicians.
  • Directly supervise the Network Engineer, who reports to this position.
  • Assign daily work, manage schedules, and ensure appropriate coverage for plant operations.
  • Mentor, coach, and develop technicians to improve technical capability and operational maturity.
  • Provide performance feedback aligned with Norplas expectations and IT standards.
  • Ensure technicians follow documented procedures, escalation paths, and security practices.
  • Ensure security KPIs and helpdesk KPIs are achieved.
  • Implement Mafact best practices.
  • Escalate issues as needed to the Enterprise Operations and Technology Manager.

IT Operations & Plant Support
  • Own daily IT operational stability for production-critical systems.
  • Act as the primary on-site escalation point during plant-impacting IT incidents.
  • Prioritize IT work based on production impact, safety, and business risk.
  • Maintain an open issues list and drive continuous improvement initiatives.
  • Escalate systemic risks, recurring issues, or major incidents to IT leadership as appropriate.
  • Supervise hardware and system upgrades, ensuring change management processes are followed in a production environment.
  • Ensure production-critical server and database platforms remain available, coordinating maintenance windows and remediation with the infrastructure team.
  • Collaborate with Systems Administrators and Network Engineers to ensure facility infrastructure operates reliably and issues are identified, escalated, and resolved effectively.
  • Facilitate standardized help desk activities.
  • Perform other duties as assigned.

Infrastructure & Systems Support
  • Support and oversee enterprise virtualized environments (Hyper-V/VMware) hosting production-critical workloads.
  • Support Windows Server, Active Directory, SQL Server, and associated infrastructure.
  • Document and manage enterprise systems including servers, PCs, virtual machines, and critical data systems.
  • Ensure patching, backups, and system hygiene are executed consistently.
  • Support plant-floor IT systems, including MES workstations and related infrastructure, following approved procedures.
  • Ensure networking standards meet Magna requirements.

Security & Compliance
  • Ensure the site adheres to IT General Controls (ITGC), Sarbanes-Oxley (SOX), and TISAX requirements.
  • Support internal and external audits, remediate findings, and maintain required evidence and documentation.
  • Enforce IT security policies, access controls, and change management practices across site systems.

Training & Continuous Development
  • Continuously improve personal and team knowledge through classroom training, self-training, and computer-based learning.
  • Ensure technicians remain current on IT systems, tools, and operational procedures used at the Highland Park and Brownstown facilities.
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
AI-Assisted Screening Disclosure
As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.
Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.
If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.
Worker Type:
Regular / Permanent
Group:
Magna Exteriors

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