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It Help Desk Manager Jobs in Rochester, MI (NOW HIRING)

Oakland University

IT Support Specialist

Rochester, MI · On-site

$25/hr

Posting Details Posting Details Position Title IT Support Specialist Department 0570 - UTS Help Desk and Desktop Services Position Number X10570 Requisition No. TC06453 Salary Range/Pay Rate $25 per ...

LM Manufacturing

Information Technology

Detroit, MI · On-site

$94K - $115K/yr

Manages groupware applications (Office 365). * Oversees the help desk system. * Ensures data backup ... Manages IT projects and resources from organization and planning, to testing and implementation.

LM MANUFACTURING LLC

Information Technology

Detroit, MI · On-site

$94K - $115K/yr

Manages groupware applications (Office 365). * Oversees the help desk system. * Ensures data backup ... Manages IT projects and resources from organization and planning, to testing and implementation.

LM Manufacturing

Information Technology

Detroit, MI · On-site

$94K - $115K/yr

Manages groupware applications (Office 365). * Oversees the help desk system. * Ensures data backup ... Manages IT projects and resources from organization and planning, to testing and implementation.

airboss

IT Specialist

Auburn Hills, MI · On-site

... Help Desk, systems administration, new hires and purchasing. JOB DUTIES & RESPONSIBILITES ... Ability to handle projects as assigned by IS managers * Knowledge of wiring and cables PHYSICAL ...

Magna

Highland Park/Brownstown IT Manager

Highland Park, MI · On-site

$86K - $105K/yr

Facilitate standardized help desk activities. * Perform other duties as assigned. Infrastructure ... Enforce IT security policies, access controls, and change management practices across site systems.

PCS Company

IT Support Technician Co-op

Fraser, MI · On-site

$19.25 - $26.50/hr

Position Summary The IT Support Technician Co-op will provide front-line help desk support to users ... Create and manage trouble tickets ensuring all issues are tracked and resolved. * Troubleshoot and ...

Connection

IT Support Specialist

Detroit, MI · On-site

$39/hr

Required Qualifications * 3+ years of IT Support, Help Desk, or Desktop Support experience. * Experience supporting Windows 10/11 environments. * Strong Microsoft 365 troubleshooting experience.

A123 Systems LLC

IT Manager

Novi, MI · On-site

$89K - $109K/yr

Build a multi‑site helpdesk with SLAs (P0/P1/P2), knowledge base, and self‑service; manage ... desk). * Proven success supporting multi‑site environments or manufacturing + office hybrid ...

A123 Systems Corp.

IT Manager

Novi, MI · On-site

$89K - $109K/yr

Build a multi-site helpdesk with SLAs (P0/P1/P2), knowledge base, and self-service; manage vendor ... desk). * Proven success supporting multi-site environments or manufacturing + office hybrid ...

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Showing results 41-60

All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Rochester, MI

It Help Desk Manager information

See Rochester, MI salary details

$35.9K

$79.8K

$124.7K

How much do it help desk manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for it help desk manager in Rochester, MI is $79,831.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,800.00 and $97,600.00 per year, depending on experience, location, and employer.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
What are the most commonly searched types of It Help Desk jobs in Rochester, MI? The most popular types of It Help Desk jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for It Help Desk Manager jobs? Cities near Rochester, MI with the most It Help Desk Manager job openings:
It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 55% Full Time, 31% Part Time, 10% Temporary, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $79,831 per year, or $38.4 per hour.

IT Coordinator - LHCM

Pioneer Health Care Management Inc

Franklin, MI • On-site

Part-time

Posted 7 days ago

Job description

IT Technician – Part Time (Traveling to Legacy Healthcare Management Facilities)

Position Summary

The IT Technician is responsible for providing technical support, troubleshooting, installation, maintenance, and repair of computer systems, networks, and technology equipment across all Legacy Healthcare Management facilities. This position requires frequent travel to multiple locations to ensure reliable IT operations and timely resolution of technical issues while delivering excellent customer service to staff.


Essential Duties and Responsibilities

  • Travel to Legacy Healthcare Management facilities to provide on-site IT support.
  • Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, mobile devices, and other IT equipment.
  • Diagnose and resolve hardware, software, network, and internet connectivity issues.
  • Install and update operating systems, applications, antivirus software, and security patches.
  • Set up new employee workstations, email accounts, user profiles, and network access.
  • Provide support for Microsoft Windows, Microsoft 365, Active Directory, and business applications.
  • Maintain and troubleshoot wired and wireless network connections.
  • Configure and support printers, VoIP phones, and audiovisual equipment.
  • Respond promptly to help desk tickets and document all service requests and resolutions.
  • Perform preventive maintenance and ensure all IT equipment is functioning efficiently.
  • Assist with technology upgrades, system deployments, and office relocations.
  • Coordinate with third-party vendors for equipment repairs, internet services, and hardware installations.
  • Maintain accurate inventory records of IT assets and equipment.
  • Follow company IT policies, cyber security standards, and HIPAA regulations.
  • Provide technical training and assistance to end users as needed.
  • Participate in after-hours or emergency support when required.

Qualifications

  • Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Minimum of two (2) years of experience in desktop support or IT technical support.
  • Strong knowledge of Microsoft Windows , networking, Active Directory, printers, and computer hardware.
  • Experience with remote support tools and troubleshooting network connectivity issues.
  • Excellent problem-solving, communication, and customer service skills.
  • Ability to prioritize multiple tasks and work independently.
  • Valid driver's license with reliable transportation.
  • Willingness and ability to travel regularly to Legacy Healthcare Management facilities.
  • Ability to lift and move computer equipment weighing up to 50 pounds.

Working Conditions

  • Frequent travel between Legacy Healthcare Management facilities.
  • Combination of office, clinical, and long-term care environments.

Occasional evening or weekend work may be required to support system maintenance or emergency situations.