ZipRecruiter

Log In

1

It Help Desk Manager Jobs in Michigan (NOW HIRING)

PRAB, Inc.

IT SUPPORT SPECIALIST

Kalamazoo, MI · On-site

Provide timely technical support to employees through the IT help desk. Troubleshoot and resolve ... Review and manage reports submitted through the Phish Alert Button. * Follow up on reported ...

FastTek

Help Desk

Detroit, MI

$19.75 - $26.75/hr

Bachelor's degree in information technology, Business Administration or related discipline ... Experience with remote desktop tools, call management and helpdesk software. Communication:

TEKsystems

Help Desk Analyst

Detroit, MI · On-site

$16 - $18/hr

... IT support by diagnosing and resolving basic to moderately complex technical issues via phone or remote connection. The Technical Client Service Specialist will assist in managing service requests ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

... IT support by diagnosing and resolving basic to moderately complex technical issues via phone or remote connection. The Technical Client Service Specialist will assist in managing service requests ...

Lockstep Technology Group

$18.50 - $25/hr

Work with remote support tools and endpoint management platforms. * Identify recurring issues and ... Requirements What We're Looking For * 2-4 years of help desk, IT support, or technical support ...

New

Edward Rose & Sons

Help Desk Technician

Bloomfield, MI · On-site

$19 - $25.75/hr

The Help Desk Technician gathers information and analyzes customer issues to determine the best way ... Provide training in computer set-up and new or existing technology. * Install, configure, and ...

BelovED Community & Empowerment Academy Charter Schools

$49K - $52K/yr

IOT Management: Efficiently manage the school's IOT systems such as cameras, speakers, access ... Collaborate in maintaining the security and integrity of the school's IT systems by adhering to ...

New

Detroit IT

Service Desk Manager

Birmingham, MI · On-site

... IT services, and consulting that help business' run efficiently. Detroit IT is looking for a ... Desk Manager to assume responsibility for the overall performance of the Service Desk and ensure ...

Detroit IT

Service Desk Manager

Birmingham, MI · On-site

... IT services, and consulting that help business' run efficiently. Detroit IT is looking for a ... Desk Manager to assume responsibility for the overall performance of the Service Desk and ensure ...

Jackson Dawson

Desktop Support Technician II

Dearborn, MI · On-site

$27 - $32/hr

... Help Desk Manager. What You Bring Qualifications * 2-4 years of hands-on experience in a desktop support or IT technician role. * Demonstrated proficiency supporting both Windows 10/11 and macOS in a ...

previous pagenext page

Showing results 21-40

All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Michigan

It Help Desk Manager information

See Michigan salary details

$34K

$75.6K

$118.1K

How much do it help desk manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for it help desk manager in Michigan is $75,593.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $92,400.00 per year, depending on experience, location, and employer.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What are the most commonly searched types of It Help Desk jobs in Michigan?

The most popular types of It Help Desk jobs in Michigan are:

What cities in Michigan are hiring for It Help Desk Manager jobs?

Cities in Michigan with the most It Help Desk Manager job openings:

It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $75,593 per year, or $36.3 per hour.

IT SUPPORT SPECIALIST

PRAB, Inc.

Kalamazoo, MI • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Description Overview
The IT Support Specialist provides day-to-day technical support, and manages
employee IT onboarding. This role is responsible for setting up hardware and software, troubleshooting technical issues, supporting users, and monitoring security tools. The ideal candidate is organized, service-oriented, and able to communicate technical information clearly to employees with different levels of technical experience. This person reports to the Information Technology Manager.
Qualifications
Required Qualifications
• Associate degree in information technology, cybersecurity, computer science, or related
field, or equivalent professional experience.
• Experience providing technical support in a business environment.
• Working knowledge of computer hardware, software installation, operating systems, and
network troubleshooting.
• Familiarity with cybersecurity awareness programs and phishing prevention practices.
• Strong troubleshooting, problem-solving, and organizational skills.
• Strong written and verbal communication skills.
• Ability to explain technical information clearly to nontechnical users.
• Ability to manage multiple priorities and maintain accurate documentation.
• Ability to handle confidential and sensitive information responsibly.
Preferred Qualifications
• Experience with Microsoft 365, Windows operating systems, and user account
administration.
• Experience administering KnowBe4 or a similar security awareness platform.
• Familiarity with endpoint security, antivirus, email security, and incident-response tools.
• Knowledge of PCI security and training requirements.
• Relevant certifications such as CompTIA A+, Network+, Security+, Cisco CCNA, Cisco
CyberOps Associate, or Microsoft certifications
Responsibilities:
  • IT Onboarding
  • Coordinate the IT onboarding process for new employees.
  • Set up and configure computers, monitors, mobile devices, and other required equipment.
  • Install and configure approved software and applications.
  • Create and configure user accounts, permissions, email access, and system credentials.
  • Provide instructions on login procedures, password requirements, and multifactor authentication.
  • Confirm that new employees have access to the systems and resources required for their roles.
  • Maintain accurate records of assigned hardware, software, and user access.
  • IT Help Desk Support
  • Provide timely technical support to employees through the IT help desk. Troubleshoot and resolve hardware, software, networking, connectivity, printing, and user-access issues.
  • Install, configure, maintain, and replace computer hardware and peripheral equipment.
  • Install and update approved software.
  • Document support requests, troubleshooting steps, and resolutions.
  • Escalate complex or unresolved technical issues to the appropriate internal resource or third-party provider.
  • Follow up with users to confirm that issues have been resolved.
  • Assist with implementing and maintaining cybersecurity policies, procedures, and best practices.
  • Administer and maintain the KnowBe4 security awareness program.
  • Coordinate and track required employee training, including:
  • Annual Security Awareness Training
  • Artificial Intelligence Awareness Training
  • Payment Card Industry training
  • Email phishing awareness training
  • Create, schedule, and monitor phishing simulation campaigns.
  • Review and manage reports submitted through the Phish Alert Button.
  • Follow up on reported phishing emails and escalate potential threats when necessary.
  • Monitor security software, alerts, and incidents.
  • Investigate, document, escalate, and assist with resolving cybersecurity incidents.
  • Work with employees to reinforce safe technology and information-handling practices.
  • Coordinate with third-party vendors conducting penetration testing.
  • Assist with tracking and resolving findings identified during penetration tests and security assessments.
Physical and Work Requirements:
• Ability to sit or stand for extended periods.
• Ability to lift, move, and install computer equipment and related hardware.
• Ability to work at employee workstations and equipment locations as needed.
• Occasional after-hours availability may be required for urgent technical or cybersecurity
incidents

Apply