Ann Arbor, MI · On-site
Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...
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Ann Arbor, MI · On-site
Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...
Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided r equired * Associate degree or higher * Help ...
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Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided r equired * Associate degree or higher * Help ...
Kalamazoo, MI · On-site
IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create the solutions for our teams, clients, and partners. We are seeking an IT Help Desk Technician to ...
Kalamazoo, MI · On-site
IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create the solutions for our teams, clients, and partners. We are seeking an IT Help Desk Technician to ...
Grand Rapids, MI · On-site
$18 - $23/hr
Job Title: IT Help Desk Assistant Job Category: Coordinator Department: Business Services Location: Main Office - Grand Rapids Team: TB4 Reports to: Business Services Manager, Director of Operations ...
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Grand Rapids, MI · On-site
$18 - $23/hr
Job Title: IT Help Desk Assistant Job Category: Coordinator Department: Business Services Location: Main Office - Grand Rapids Team: TB4 Reports to: Business Services Manager, Director of Operations ...
Grand Rapids, MI · On-site
FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI . In this role, you'll serve as the first point of contact for employees seeking technical support, helping resolve ...
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Grand Rapids, MI · On-site
FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI . In this role, you'll serve as the first point of contact for employees seeking technical support, helping resolve ...
Grand Rapids, MI · On-site
$14.50 - $19.25/hr
As time permits, you will assist the Help Desk team by responding to and resolving end-user support tickets. This role reports directly to the IT Operations Manager. Requirements * Must be a junior ...
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Grand Rapids, MI · On-site
$14.50 - $19.25/hr
As time permits, you will assist the Help Desk team by responding to and resolving end-user support tickets. This role reports directly to the IT Operations Manager. Requirements * Must be a junior ...
Grand Rapids, MI · On-site
FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI. In this role, you'll serve as the first point of contact for employees seeking technical support, helping resolve ...
Grand Rapids, MI · On-site
FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI. In this role, you'll serve as the first point of contact for employees seeking technical support, helping resolve ...
Grand Rapids, MI · On-site
$14.50 - $19.25/hr
As time permits, you will assist the Help Desk team by responding to and resolving end-user support tickets. This role reports directly to the IT Operations Manager. Requirements * Must be a junior ...
Grand Rapids, MI · On-site
$14.50 - $19.25/hr
As time permits, you will assist the Help Desk team by responding to and resolving end-user support tickets. This role reports directly to the IT Operations Manager. Requirements * Must be a junior ...
Grand Rapids, MI · On-site
FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI. In this role, you'll serve as the first point of contact for employees seeking technical support, helping resolve ...
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Grand Rapids, MI · On-site
FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI. In this role, you'll serve as the first point of contact for employees seeking technical support, helping resolve ...
FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI. In this role, you'll serve as the first point of contact for employees seeking technical support, helping resolve ...
FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI. In this role, you'll serve as the first point of contact for employees seeking technical support, helping resolve ...
$14.50 - $19.25/hr
As time permits, you will assist the Help Desk team by responding to and resolving end-user support tickets. This role reports directly to the IT Operations Manager. Requirements * Must be a junior ...
$14.50 - $19.25/hr
As time permits, you will assist the Help Desk team by responding to and resolving end-user support tickets. This role reports directly to the IT Operations Manager. Requirements * Must be a junior ...
Grand Rapids, MI · On-site
IT Help Desk Specialist Location: Byron Center, MI Schedule: Monday through Friday, 8:00 AM to 4:30 PM Position Type: Full-Time, Onsite Reports To: Director of Operations Support Great People. Build ...
Grand Rapids, MI · On-site
IT Help Desk Specialist Location: Byron Center, MI Schedule: Monday through Friday, 8:00 AM to 4:30 PM Position Type: Full-Time, Onsite Reports To: Director of Operations Support Great People. Build ...
Kalamazoo, MI · On-site
They are seeking an IT Help Desk Technician to provide efficient technical assistance to users, manage Helpdesk ticket systems, and perform troubleshooting and installation of hardware and software.
Kalamazoo, MI · On-site
They are seeking an IT Help Desk Technician to provide efficient technical assistance to users, manage Helpdesk ticket systems, and perform troubleshooting and installation of hardware and software.
Kalamazoo, MI · On-site
They are seeking an IT Help Desk Technician to provide efficient technical assistance to users, manage helpdesk systems, and support staff with hardware and software issues. Responsibilities : • ...
Kalamazoo, MI · On-site
They are seeking an IT Help Desk Technician to provide efficient technical assistance to users, manage helpdesk systems, and support staff with hardware and software issues. Responsibilities : • ...
... latest technology. Job Purpose Priority Waste is seeking a reliable, customer-focused Help Desk ... . * Assist with new-hire onboarding and offboarding setup. * Document all requests, steps, and ...
... latest technology. Job Purpose Priority Waste is seeking a reliable, customer-focused Help Desk ... . * Assist with new-hire onboarding and offboarding setup. * Document all requests, steps, and ...
... latest technology. Job Purpose Priority Waste is seeking a reliable, customer-focused Help Desk ... . * Assist with new-hire onboarding and offboarding setup. * Document all requests, steps, and ...
... latest technology. Job Purpose Priority Waste is seeking a reliable, customer-focused Help Desk ... . * Assist with new-hire onboarding and offboarding setup. * Document all requests, steps, and ...
Battle Creek, MI · On-site
$70K - $90K/yr
Help Desk Manager Location: Hart-Dole-Inouye Federal Center in Battle Creek, MI Job Type: Full-Time ... Bachelor's degree in Information Technology, Business Administration, or a related field.
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Battle Creek, MI · On-site
$70K - $90K/yr
Help Desk Manager Location: Hart-Dole-Inouye Federal Center in Battle Creek, MI Job Type: Full-Time ... Bachelor's degree in Information Technology, Business Administration, or a related field.
Battle Creek, MI · On-site
Help Desk Manager Location: Hart-Dole-Inouye Federal Center in Battle Creek, MI Job Type: Full-Time ... Bachelor's degree in Information Technology, Business Administration, or a related field.
Battle Creek, MI · On-site
Help Desk Manager Location: Hart-Dole-Inouye Federal Center in Battle Creek, MI Job Type: Full-Time ... Bachelor's degree in Information Technology, Business Administration, or a related field.
Harrison, MI · On-site
$13.73/hr
Information Technology Department: IT - Help Desk Opening Date: 07/29/2026 FLSA: Non-Exempt ... Assists faculty when needed with ITV technical problems. * Assist faculty when needed with ...
Harrison, MI · On-site
$13.73/hr
Information Technology Department: IT - Help Desk Opening Date: 07/29/2026 FLSA: Non-Exempt ... Assists faculty when needed with ITV technical problems. * Assist faculty when needed with ...
Detroit IT is looking for Service Desk Assistant/IT Assistant to assist their Service Desk team. The ideal candidate will be a hard-working professional able to undertake a variety of support tasks ...
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Detroit IT is looking for Service Desk Assistant/IT Assistant to assist their Service Desk team. The ideal candidate will be a hard-working professional able to undertake a variety of support tasks ...
$7.20 - $8.85
11% of jobs
$8.85 - $10.50
3% of jobs
$10.50 - $12.15
2% of jobs
$12.15 - $13.79
7% of jobs
$13.97 is the 25th percentile. Wages below this are outliers.
$13.79 - $15.44
15% of jobs
The median wage is $16.74 / hr.
$15.44 - $17.09
15% of jobs
$17.09 - $18.74
16% of jobs
$19.87 is the 75th percentile. Wages above this are outliers.
$18.74 - $20.38
9% of jobs
$20.38 - $22.03
7% of jobs
$22.03 - $23.68
10% of jobs
$23.68 - $25.33
5% of jobs
$7
$16
$25
| Aspect | It Help Desk Assistant | IT Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+, Cisco CCNA |
| Work Environment | Help desk, call center, on-site support | Help desk, on-site, remote support |
| Employer & Industry Usage | Corporate, educational, healthcare | Corporate, enterprise, technical support |
| Common Search & Comparison | Yes | Yes |
While both roles involve assisting users with technical issues, the IT Support Specialist typically has more advanced skills and handles more complex problems. The Help Desk Assistant primarily provides basic support and triages issues. Both roles are essential in IT support teams, but the Specialist often requires additional certifications and experience.
Full-time
Posted 29 days ago
Job description
Job Title: Contract IT Help Desk
Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided
required
Job Summary: As an IT HELP DESK you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point of contact for any IT-related issues and will work closely with our clients to resolve their problems in a timely and efficient manner.
Key Responsibilities:
- Provide first-level technical support and troubleshooting for IT-related issues
- Respond to incoming calls, emails, and tickets in a timely and professional manner
- Identify, diagnose, and resolve technical problems for clients
- Escalate complex issues to the appropriate teams for further resolution
- Document all support activities and resolutions in our ticketing system
- Collaborate with team members to continuously improve processes and procedures
- Participate in on-call rotation for off-hours support as needed
- Stay up-to-date with the latest technologies and industry trends to provide the best support to our clients
Requirements:
- Associate degree or higher in a related field
- Minimum of 2 year of experience in help desk support
- Proficiency in Microsoft Windows operating systems
- Experience with Active Directory and Citrix
- Familiarity with Microsoft Office applications
- Available for off-hours support on a rotating basis
- Knowledge of Microsoft Azure is a plus
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Strong problem-solving and troubleshooting skills
