Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...
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Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...
Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided r equired * Associate degree or higher * Help ...
Quick apply
Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided r equired * Associate degree or higher * Help ...
IT Help Desk
Grand Rapids, MI · On-site
The IT Help Desk role is to ensure proper computer operations so that end users can accomplish ... Build rapport and elicit problem details from help desk customers.Prioritize and schedule problems.
New
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IT Help Desk
Grand Rapids, MI · On-site
The IT Help Desk role is to ensure proper computer operations so that end users can accomplish ... Build rapport and elicit problem details from help desk customers.Prioritize and schedule problems.
New
IT Help Desk
Grand Rapids, MI · On-site
The IT Help Deskrole is to ensure proper computer operations so that end users can accomplish ... Build rapport and elicit problem details from help desk customers. * Prioritize and schedule ...
New
IT Help Desk
Grand Rapids, MI · On-site
The IT Help Deskrole is to ensure proper computer operations so that end users can accomplish ... Build rapport and elicit problem details from help desk customers. * Prioritize and schedule ...
New
IT Help Desk Technician
Kalamazoo, MI · On-site
IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create the solutions for our teams, clients, and partners. We are seeking an IT Help Desk Technician to ...
IT Help Desk Technician
Kalamazoo, MI · On-site
IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create the solutions for our teams, clients, and partners. We are seeking an IT Help Desk Technician to ...
IT Help Desk Intern
Grand Rapids, MI · On-site
$14.50 - $19.25/hr
As time permits, you will assist the Help Desk team by responding to and resolving end-user support tickets. This role reports directly to the IT Operations Manager. Requirements * Must be a junior ...
IT Help Desk Intern
Grand Rapids, MI · On-site
$14.50 - $19.25/hr
As time permits, you will assist the Help Desk team by responding to and resolving end-user support tickets. This role reports directly to the IT Operations Manager. Requirements * Must be a junior ...
IT Help Desk Intern
Grand Rapids, MI · On-site
$14.50 - $19.25/hr
As time permits, you will assist the Help Desk team by responding to and resolving end-user support tickets. This role reports directly to the IT Operations Manager. Requirements * Must be a junior ...
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IT Help Desk Intern
Grand Rapids, MI · On-site
$14.50 - $19.25/hr
As time permits, you will assist the Help Desk team by responding to and resolving end-user support tickets. This role reports directly to the IT Operations Manager. Requirements * Must be a junior ...
IT Help Desk Intern
Grand Rapids, MI · On-site
$14.50 - $19.25/hr
As time permits, you will assist the Help Desk team by responding to and resolving end-user support tickets. This role reports directly to the IT Operations Manager. Requirements * Must be a junior ...
IT Help Desk Intern
Grand Rapids, MI · On-site
$14.50 - $19.25/hr
As time permits, you will assist the Help Desk team by responding to and resolving end-user support tickets. This role reports directly to the IT Operations Manager. Requirements * Must be a junior ...
IT Help Desk Technician
Kalamazoo, MI · On-site
They are seeking an IT Help Desk Technician to provide efficient technical assistance to users, manage Helpdesk ticket systems, and perform troubleshooting and installation of hardware and software.
IT Help Desk Technician
Kalamazoo, MI · On-site
They are seeking an IT Help Desk Technician to provide efficient technical assistance to users, manage Helpdesk ticket systems, and perform troubleshooting and installation of hardware and software.
IT Help Dek
Grand Rapids, MI · On-site
The IT Help Desk role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user ...
IT Help Dek
Grand Rapids, MI · On-site
The IT Help Desk role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user ...
Help Desk Student Associate
Harrison, MI · On-site
$13.73/hr
Information Technology Department: IT - Help Desk Opening Date: 07/29/2026 FLSA: Non-Exempt ... Assists faculty when needed with ITV technical problems. * Assist faculty when needed with ...
Help Desk Student Associate
Harrison, MI · On-site
$13.73/hr
Information Technology Department: IT - Help Desk Opening Date: 07/29/2026 FLSA: Non-Exempt ... Assists faculty when needed with ITV technical problems. * Assist faculty when needed with ...
IT Help Desk Representative (Part-Time)
Plymouth, MI · On-site
$16.75 - $21.50/hr
We are seeking a Help Desk Representative to join our on-site IT team in Plymouth. In this role ... You Have: * Excellent customer service skills that could assist non-technical users in a ...
IT Help Desk Representative (Part-Time)
Plymouth, MI · On-site
$16.75 - $21.50/hr
We are seeking a Help Desk Representative to join our on-site IT team in Plymouth. In this role ... You Have: * Excellent customer service skills that could assist non-technical users in a ...
Detroit IT is looking for Service Desk Assistant/IT Assistant to assist their Service Desk team. The ideal candidate will be a hard-working professional able to undertake a variety of support tasks ...
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Detroit IT is looking for Service Desk Assistant/IT Assistant to assist their Service Desk team. The ideal candidate will be a hard-working professional able to undertake a variety of support tasks ...
Help Desk Technician
Ida, MI · On-site
$19 - $25.50/hr
Position Type: Technology/Help Desk Technician Date Posted: 7/29/2026 Location: Ida Public Schools - District Date Available: ASAP Closing Date: Until filled District: Ida Public School District ...
Help Desk Technician
Ida, MI · On-site
$19 - $25.50/hr
Position Type: Technology/Help Desk Technician Date Posted: 7/29/2026 Location: Ida Public Schools - District Date Available: ASAP Closing Date: Until filled District: Ida Public School District ...
IT Helpdesk Technician
Wyoming, MI · On-site
$45K - $55K/yr
Lifting up to 50 lb's Education and/or Experience * 1-5 years of Help Desk, Desktop Support, or IT Support experience. * Strong knowledge of Windows operating systems, Microsoft 365, Microsoft Office ...
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IT Helpdesk Technician
Wyoming, MI · On-site
$45K - $55K/yr
Lifting up to 50 lb's Education and/or Experience * 1-5 years of Help Desk, Desktop Support, or IT Support experience. * Strong knowledge of Windows operating systems, Microsoft 365, Microsoft Office ...
Help Desk Support Specailist
Big Rapids, MI · On-site
$65K - $80K/hr
Help Desk Support Specialist Reports to: IT Support Supervisor Location: Battle Creek, MI The Help ... Ensure compliance with company cybersecurity policies and assist with security best practices.
Help Desk Support Specailist
Big Rapids, MI · On-site
$65K - $80K/hr
Help Desk Support Specialist Reports to: IT Support Supervisor Location: Battle Creek, MI The Help ... Ensure compliance with company cybersecurity policies and assist with security best practices.
Help Desk
$19.75 - $26.75/hr
Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... System Monitoring: Assist in monitoring district-wide IT systems and alerting appropriate teams ...
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Help Desk
$19.75 - $26.75/hr
Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... System Monitoring: Assist in monitoring district-wide IT systems and alerting appropriate teams ...
Help Desk Manager
Ann Arbor, MI · On-site
Lead daily Help Desk operations, including prioritizing and assigning support requests. * Manage ... Identify cost-effective purchasing options and support IT budget management. Systems ...
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Help Desk Manager
Ann Arbor, MI · On-site
Lead daily Help Desk operations, including prioritizing and assigning support requests. * Manage ... Identify cost-effective purchasing options and support IT budget management. Systems ...
Help Desk Manager
Ann Arbor, MI · On-site
$60K - $75K/yr
Lead daily Help Desk operations, including prioritizing and assigning support requests. * Manage ... Identify cost-effective purchasing options and support IT budget management. Systems ...
Help Desk Manager
Ann Arbor, MI · On-site
$60K - $75K/yr
Lead daily Help Desk operations, including prioritizing and assigning support requests. * Manage ... Identify cost-effective purchasing options and support IT budget management. Systems ...
Help Desk Analyst
Detroit, MI · On-site
$16 - $18/hr
... Assist in monitoring district-wide IT systems and alerting appropriate teams when issues are ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...
Help Desk Analyst
Detroit, MI · On-site
$16 - $18/hr
... Assist in monitoring district-wide IT systems and alerting appropriate teams when issues are ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...
It Help Desk Assistant information
See Michigan salary details
$7.20 - $8.85
11% of jobs
$8.85 - $10.50
3% of jobs
$10.50 - $12.15
2% of jobs
$12.15 - $13.79
7% of jobs
$13.97 is the 25th percentile. Wages below this are outliers.
$13.79 - $15.44
15% of jobs
The median wage is $16.74 / hr.
$15.44 - $17.09
15% of jobs
$17.09 - $18.74
16% of jobs
$19.87 is the 75th percentile. Wages above this are outliers.
$18.74 - $20.38
9% of jobs
$20.38 - $22.03
7% of jobs
$22.03 - $23.68
10% of jobs
$23.68 - $25.33
5% of jobs
$7
$16
$25
How much do it help desk assistant jobs pay per hour?
As of Sep 6, 2026, the average hourly pay for it help desk assistant in Michigan is $16.92, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $20.96 per hour, depending on experience, location, and employer.
What does an IT Help Desk Assistant do?
An IT Help Desk Assistant provides technical support and troubleshooting assistance to employees or customers experiencing computer or software issues. They help resolve problems related to hardware, software, network connectivity, and other IT-related concerns, often by answering calls, responding to emails, or using remote access tools. Additionally, they may assist with setting up new equipment, installing software, and maintaining IT documentation. Their main goal is to ensure that users can work efficiently by minimizing downtime caused by technical problems.
What are the key skills and qualifications needed to thrive as an IT Help Desk Assistant?
To thrive as an IT Help Desk Assistant, you need foundational knowledge of computer hardware, operating systems, troubleshooting, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and basic network protocols is typically required. Strong communication, patience, and problem-solving abilities set top candidates apart in this role. These skills and qualities are crucial for efficiently resolving technical issues and providing excellent user support in a timely manner.
What are some common challenges faced by IT Help Desk Assistants and how can they be managed?
IT Help Desk Assistants frequently encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and effectively communicating with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks based on urgency, and actively develop strong customer service and problem-solving skills. Collaborating closely with more experienced IT staff and utilizing a ticketing system can also help streamline workflows and ensure timely resolution of issues.
What is the difference between It Help Desk Assistant vs IT Support Specialist?
| Aspect | It Help Desk Assistant | IT Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+, Cisco CCNA |
| Work Environment | Help desk, call center, on-site support | Help desk, on-site, remote support |
| Employer & Industry Usage | Corporate, educational, healthcare | Corporate, enterprise, technical support |
| Common Search & Comparison | Yes | Yes |
While both roles involve assisting users with technical issues, the IT Support Specialist typically has more advanced skills and handles more complex problems. The Help Desk Assistant primarily provides basic support and triages issues. Both roles are essential in IT support teams, but the Specialist often requires additional certifications and experience.
What are the most commonly searched types of It Help Desk jobs in Michigan?
The most popular types of It Help Desk jobs in Michigan are:
What cities in Michigan are hiring for It Help Desk Assistant jobs?
Cities in Michigan with the most It Help Desk Assistant job openings:
Full-time
Re-posted 24 days ago
Job description
Job description
Job Title: Contract IT Help Desk
Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided
required
- Associate degree or higher
- Help Desk Support (2+ years)
- Microsoft Windows (2+ years)
- Active Directory (1+ years)
- Citrix (1+ years)
- 2+ years of experience in ANY of the following:
- Microsoft Office
- Microsoft Azure
Job Summary: As an IT HELP DESK you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point of contact for any IT-related issues and will work closely with our clients to resolve their problems in a timely and efficient manner.
Key Responsibilities:
- Provide first-level technical support and troubleshooting for IT-related issues
- Respond to incoming calls, emails, and tickets in a timely and professional manner
- Identify, diagnose, and resolve technical problems for clients
- Escalate complex issues to the appropriate teams for further resolution
- Document all support activities and resolutions in our ticketing system
- Collaborate with team members to continuously improve processes and procedures
- Participate in on-call rotation for off-hours support as needed
- Stay up-to-date with the latest technologies and industry trends to provide the best support to our clients
Requirements:
- Associate degree or higher in a related field
- Minimum of 2 year of experience in help desk support
- Proficiency in Microsoft Windows operating systems
- Experience with Active Directory and Citrix
- Familiarity with Microsoft Office applications
- Available for off-hours support on a rotating basis
- Knowledge of Microsoft Azure is a plus
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Strong problem-solving and troubleshooting skills