PRAB

PRAB

26 jobs near Columbus, OH

DESIGN ENGINEER - DALLAS

Dallas, TX

$75K - $101K/yr

At Triple/S Dynamics, we design and build custom-engineered material handling equipment--from vibrating conveyors to rotary screens and density separators. With over a century of innovation behind us ...

LASER & SHEAR OPERATOR - 3rd SHIFT

Kalamazoo, MI ยท On-site

$18 - $20.75/hr

The Laser and Shear position is responsible for the quality of work, productivity, attendance/punctuality, safety, flexibility, working without supervision, and general housekeeping. This is a 3rd ...

At Triple/S Dynamics, we design and build custom-engineered material handling equipment-from vibrating conveyors to rotary screens and density separators. With over a century of innovation behind us ...

STRATEGIC BUYER

Kalamazoo, MI ยท On-site

$75K - $80K/yr

The Strategic Buyer position is responsible for developing and executing long-term sourcing strategies to ensure cost optimization, supply continuity, and alignment with overall business objectives.

The Production Coordinator role promotes excellence throughout the organization by coordinating production schedules, supporting shop floor operations, and maintaining accurate manufacturing data.

The Product Manager position is responsible for the development and growth of the product line. Specific tasks include proposals and follow-up, preliminary designs, customer support, product ...

Applications Engineers are responsible for the preparation of Sales drawings, equipment costing, quotations, order entry and other documentation in support of sales efforts. Duties include ...

The Technical Sales Representative will drive sales and promote excellence throughout the sales department. The primary responsibilities are to source opportunities, build relationships with new and ...

Applications Engineers are responsible for the preparation of Sales drawings, equipment costing, quotations, order entry and other documentation in support of sales efforts. Duties include ...

STRATEGIC BUYER

Kalamazoo, MI ยท On-site

$75K - $80K/yr

The Strategic Buyer position is responsible for developing and executing long-term sourcing strategies to ensure cost optimization, supply continuity, and alignment with overall business objectives.

The Sales Lead Specialist helps sales opportunities move quickly and smoothly from initial inquiry to complete RFQ handoff. This role makes fast first contact with new leads, asks good qualifying ...

The Laser and Shear position is responsible for the quality of work, productivity, attendance/punctuality, safety, flexibility, working without supervision, and general housekeeping. This is a 3rd ...

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SERVICE DEPARTMENT SCHEDULING COORDINATOR

PRAB, Inc.

Kalamazoo, MI โ€ข On-site

$17 - $22.25/hr

Full-time

Posted 11 days ago


Job description

The Service Department Scheduling Coordinator's primary responsibilities are to work with internal and external customers to provide our Service Team with accurate information and support to ensure the best customer experience is provided, to exceed our customers' needs and expectations. This position reports to the Field Service/Customer Service Manager.
Qualifications
  • Dedication to excellence and quality output
  • Honest, Reliable and irreversible Integrity
  • Minimum associate's degree or equivalent experience (2-5 years) in Customer Service/Support, Scheduling
  • Skilled in Microsoft Office programs, excellent written and oral communication is required
  • Proficient skills in professionally handling service calls and phone support

Responsibilities
The following activities are required in this position:
  • Promote excellence throughout the department
  • Communicate professionally with customers and co-workers
  • Communicate with internal and external customers to find answers and resolutions to customer inquiries or equipment issues. This includes working closely with project managers, sales, engineering, processing, accounting, shipping and vendors as needed.
  • Manage Service Schedule for technicians and Installation group, working directly with Service Manager
  • Prepare Service Techs and Installation Team with accurate information and documentation for site visits. Customer Contact, Location, Job Book
  • Contact customers for site visit confirmation. Provide appropriate documentation as required by customers for site visits
  • Coordinate on-site contractor and equipment rentals as necessary to support Service and Installation Visits
  • Follow-up on parts orders to ensure target delivery dates are met in coordination of Service and Installation visits. This includes working with processing, purchasing, manufacturing, vendors and shipping to meet customer availability and expectations.
  • Review expense reports and time sheets - sign off when Service Manager is unavailable
  • Order entry for Service labor orders
  • Order entry for all KMC Global Install & Repair parts and labor orders
  • Manage JV500
  • Manage 501 Schedule
  • Manage Meeting Cycle updates, including PRAB/Hapman Install/Startup Schedule
  • Work with In-House Technical team to manage TUL list
  • Work with Field Service Manager on Quarterly Warranty Cost Projections for the Service Department
  • Work with Field Service Manager to build install quotes and send to appropriate persons
  • Additional Tasks as required