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Cyber Security Help Desk Jobs in Michigan (NOW HIRING)

Purposelink Recruitment

IT Help Desk

Ann Arbor, MI · On-site

Help Desk Support (2+ years) NOT looking for Cyber security * Microsoft Windows (2+ years) * Active Directory (1+ years) * Citrix (1+ years) * 2+ years of experience in ANY of the following:

NexForm, Inc.

Help Desk Support Specailist

Big Rapids, MI · On-site

$65K - $80K/hr

Ensure compliance with company cybersecurity policies and assist with security best practices ... help desk or desktop support experience * Experience supporting Windows operating systems and ...

Eskatech

Be Seen First

IT Helpdesk and Field Technician Level 2 / Level 3

Dundee, MI · On-site

$45K - $60K/yr

Manage help desk support tickets , ensuring timely resolution and excellent customer satisfaction ... Knowledge of cloud services , backups, cybersecurity best practices. * Previous experience with pre ...

Eccalon LLC

Junior Cyber Advisor

Detroit, MI

Bachelor?s degree in Cybersecurity, Computer Science, Information Technology , or related field (or equivalent experience) * 0?2 years of experience in cybersecurity, IT, help desk, or technical ...

Yeo & Yeo

Helpdesk Coordinator

Saginaw, MI · On-site

... and cybersecurity services, knowledge-based technology solutions and full-service systems ... and help businesses achieve their IT objectives. Position Summary We are seeking a full-time ...

Yeo & Yeo

Helpdesk Coordinator

Saginaw, MI

... and cybersecurity services, knowledge-based technology solutions and full-service systems ... and help businesses achieve their IT objectives. Position Summary We are seeking a full-time ...

GDI Infotech

Level 2 Service Desk Support

Ann Arbor, MI · Remote

$60K - $65K/yr

Exposure to cybersecurity best practices and tools * Previous experience working in a client-facing consulting or MSP role What We Offer * Fully remote work environment * Opportunity to work with a ...

New

STURGIS BANK

IT Intern - Onsite

Sturgis, MI

$13.75 - $18.50/hr

... as help-desk ticket items. Key Responsibilities: * Assist in the setup, configuration, and ... cybersecurity principles. Certificates, Licenses, Registrations: Not applicable Work Environment:

Sturgis Bank & Trust Co

IT Intern - Onsite

Sturgis, MI · On-site

$13.75 - $18.50/hr

... as help-desk ticket items. Key Responsibilities: * Assist in the setup, configuration, and ... cybersecurity principles. Certificates, Licenses, Registrations: Not applicable Work Environment:

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

Helpdesk Hero Lets start with the truth: this is a wonderful place to work, but it is not an easy ... Were an IT and cybersecurity managed service provider. That means were trusted with our clients ...

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All JobsCyber Security Help Desk JobsCyber Security Help Desk Jobs in Michigan

Cyber Security Help Desk information

See Michigan salary details

$39.2K

$81.2K

$126.4K

How much do cyber security help desk jobs pay per year?

As of Aug 10, 2026, the average yearly pay for cyber security help desk in Michigan is $81,207.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,400.00 and $97,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by cyber security help desk professionals?

Cyber Security Help Desk professionals often encounter the challenge of resolving diverse security issues quickly while balancing the needs and technical understanding of end-users. They may need to identify and respond to threats such as phishing emails or malware, sometimes under time pressure, and must keep up with ever-evolving cybersecurity risks. Additionally, translating complex technical information into clear guidance for staff with varying backgrounds is a frequent aspect of the role. These challenges are rewarding for those who enjoy problem-solving, learning new technologies, and working collaboratively to protect organizational assets.

What are the key skills and qualifications needed to thrive in the cyber security help desk position?

To thrive as a Cyber Security Help Desk professional, you need a solid understanding of information security principles, troubleshooting skills, and experience with operating systems and network protocols, often supported by a degree in IT or cybersecurity. Familiarity with ticketing systems, security information and event management (SIEM) tools, and certifications such as CompTIA Security+ or Cisco CCNA is highly valued. Strong communication, problem-solving abilities, and a customer-focused attitude distinguish outstanding Help Desk analysts. These competencies ensure timely resolution of security issues, effective support for users, and stronger overall organizational protection.

What is a cyber security help desk?

A Cyber Security Help Desk job involves providing technical support and guidance to users regarding cybersecurity issues. Responsibilities include troubleshooting security incidents, assisting with password resets, monitoring suspicious activities, and ensuring compliance with security policies. Professionals in this role help protect an organization's data by responding to security alerts, educating users on best practices, and escalating critical issues to higher-level cybersecurity teams.

What are the most commonly searched types of Cyber Security Help Desk jobs in Michigan? The most popular types of Cyber Security Help Desk jobs in Michigan are:
What are popular job titles related to Cyber Security Help Desk jobs in Michigan? For Cyber Security Help Desk jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Cyber Security Help Desk jobs in Michigan look for? The top searched job categories for Cyber Security Help Desk jobs in Michigan are:
What cities in Michigan are hiring for Cyber Security Help Desk jobs? Cities in Michigan with the most Cyber Security Help Desk job openings:
Cyber Security Help Desk jobs near you
Infographic showing various Cyber Security Help Desk job openings in Michigan as of August 2026, with employment types broken down into 83% Full Time, and 17% Temporary. Highlights an 100% In-person job distribution, with an average salary of $81,207 per year, or $39 per hour.

IT Help Desk

Purposelink Recruitment

Ann Arbor, MI • On-site

Full-time

Posted 27 days ago

Job description


Job Title: Contract IT Help Desk

Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided

required

  • Associate degree or higher
  • Help Desk Support (2+ years) NOT looking for Cyber security
  • Microsoft Windows (2+ years)
  • Active Directory (1+ years)
  • Citrix (1+ years)
  • 2+ years of experience in ANY of the following:
    • Microsoft Office
    • Microsoft Azure

Job Summary: As an IT HELP DESK you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point of contact for any IT-related issues and will work closely with our clients to resolve their problems in a timely and efficient manner.

Key Responsibilities:

- Provide first-level technical support and troubleshooting for IT-related issues

- Respond to incoming calls, emails, and tickets in a timely and professional manner

- Identify, diagnose, and resolve technical problems for clients

- Escalate complex issues to the appropriate teams for further resolution

- Document all support activities and resolutions in our ticketing system

- Collaborate with team members to continuously improve processes and procedures

- Participate in on-call rotation for off-hours support as needed

- Stay up-to-date with the latest technologies and industry trends to provide the best support to our clients

Requirements:

- Associate degree or higher in a related field

- Minimum of 2 year of experience in help desk support

- Proficiency in Microsoft Windows operating systems

- Experience with Active Directory and Citrix

- Familiarity with Microsoft Office applications

- Available for off-hours support on a rotating basis

- Knowledge of Microsoft Azure is a plus

- Excellent communication and customer service skills

- Ability to work independently and in a team environment

- Strong problem-solving and troubleshooting skills