ZipRecruiter

Log In

1

Tech Services Manager Jobs in Michigan (NOW HIRING)

Grand Hotel

Guest Services Manager

Mackinac Island, MI · On-site

Proficient in hotel management software and technology * Positive attitude and passion for creating memorable guest experiences Benefits Davidson Hospitality Group is an award-winning, full-service ...

Grand Hotel

Guest Services Manager

Mackinac Island, MI · On-site

Proficient in hotel management software and technology * Positive attitude and passion for creating memorable guest experiences Benefits Davidson Hospitality Group is an award-winning, full-service ...

Avanzar Interior Technologies

IT Manager

Romulus, MI

$91K - $112K/yr

Job Summary/Objective Manage the Information Technology (IT) department of a Manufacturing Plant in ... Provide services and support to Plant Operations maximizing availability, performance and ...

Compass Group

PATIENT SERVICES MANAGER

Detroit, MI · On-site

As specialists, we perform services including healthcare housekeeping, management in laundry ... in foodservice technology, foodservice management, nutrition, or a related field * Certified ...

next page

Showing results 1-20

All JobsTech Services JobsTech Services Manager JobsTech Services Manager Jobs in Michigan

Tech Services Manager information

What is the difference between Tech Services Manager vs IT Support Specialist?

AspectTech Services ManagerIT Support Specialist
Required credentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMPAssociate's or Bachelor's degree; certifications like CompTIA A+ or Network+
Work environmentOversees multiple teams, manages projects, and interacts with clients and vendorsProvides technical support directly to end-users, often in an office or helpdesk setting
Employer and industry usageUsed in IT departments across various industries, focusing on service delivery and managementCommon in tech support, helpdesk, and customer service roles within IT

The main difference is that Tech Services Managers oversee IT service delivery and manage teams, while IT Support Specialists focus on providing direct technical support to users. The manager role involves strategic planning and coordination, whereas the specialist role is more hands-on troubleshooting.

What are Tech Services Managers?

Tech Services Managers are professionals responsible for overseeing the technical support and IT service operations within an organization. They manage teams that provide technical assistance, ensure the smooth operation of IT systems, and implement best practices for service delivery. Their duties often include coordinating support staff, developing policies, monitoring system performance, and ensuring customer satisfaction with technical services. Tech Services Managers play a crucial role in bridging the gap between end-users and technical teams, ensuring technology aligns with business needs.

How does a Tech Services Manager typically collaborate with other departments to ensure seamless IT operations?

A Tech Services Manager frequently works across departments, coordinating with teams like software development, customer support, and operations to resolve technical issues and implement new solutions. They act as a bridge, translating business needs into technical requirements and ensuring IT services align with organizational goals. Effective communication and project management skills are crucial, as the manager often leads cross-functional meetings and oversees multi-team projects to improve system performance and user experience.

What are the key skills and qualifications needed to thrive as a Tech Services Manager, and why are they important?

To thrive as a Tech Services Manager, you need a solid background in IT service management, technical troubleshooting, and leadership, often supported by a relevant degree and experience in technology roles. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or PMP are commonly expected. Strong communication, problem-solving, and team management skills help you lead teams and collaborate with stakeholders effectively. These competencies ensure smooth IT operations, high-quality service delivery, and continuous improvement in technical environments.
What are popular job titles related to Tech Services Manager jobs in Michigan? For Tech Services Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Tech Services Manager jobs in Michigan look for? The top searched job categories for Tech Services Manager jobs in Michigan are:
Tech Services Manager jobs near you
Technology Services Manager

Technology Services Manager

Kalamazoo Valley Community College

Kalamazoo, MI • On-site

$60K/yr

Full-time

Posted 10 days ago

Job description

Personnel Requisition
Personnel Requisition
Posting Number:
201101554P
Job Title:
Technology Services Manager
Location:
Unassigned or Multiple Locations
Full-Time/Part-Time:
Full Time
Pay Rate:
Minimum of $60,313 per year. Starting salary will be based on education and relevant years of experience that exceed the minimum requirements.
Position Type:
Staff
Department:
Computer Services
Job Summary:
Are you a proven leader who thrives on multi-tasking and enjoys helping people problem solve? If so, then Kalamazoo Valley Community College may have the ideal position for you.
The college is seeking to hire two Technology Services Managers. These individuals will provide leadership in planning, implementing and maintaining instructional computing resources across all of the college's four campuses. These successful leaders will be responsible for managing the implementation and maintenance of areas that may include instructional computing, computer labs, media services, event technology, streaming services, video and audio production and printing services.
Essential Job Functions:
  • Manages one or more direct reports, participates in the hiring process, ensures appropriate onboarding, training, coaching and discipline, and through collaboration with the Human Resources Department, develops and implements effective supervisory practices
  • Recommends budget changes and approves expenses for assigned units and functions.
  • Manages the implementation and maintenance of instructional computer resources for faculty and students by coordinating technical support relating to application software installation, workstation set-up and training.
  • Manages assigned instructional computing, media services, printing services, event technology, or related technology service operations, including related equipment, software, materials, workflows, and staffing.
  • Leads, coordinates and/or supports media production and event technology services, including live sound, video capture, streaming, recording, editing workflows, presentation systems and related production support as needed.
  • Identifies opportunities to expand and improve assigned technology service areas, including production workflows, service standards, staff training, equipment planning and customer-facing support for academic and institutional events.
  • Works as part of a team to develop and support a comprehensive media production, event technology and instructional service model.
  • Organizes, schedules, and coordinates auditorium, event technology, and internet streaming support and prepares reports on utilization.
  • Works with vendors, evaluates new technical developments and makes recommendations.
  • Manages assigned aspects of media services, printing services, instructional computing, computer lab, classroom technology or related technology operations at assigned college locations.
  • Collaborates with other key stakeholders to provide a positive technology experience for students, faculty, staff and external customers.
  • Ensures adequate documentation and cross-training of IT systems.
  • Performs other related duties as assigned.

Knowledge, Skills and Abilities:
  • Knowledge of acceptable computer and information technologies applications and operations.
  • Knowledge of IT security practices.
  • Knowledge of audio and video production practices, including sound reinforcement, microphones, mixers, cameras, lighting, recording, editing, streaming and post-production workflows.
  • Skill in managing audiovisual, event technology, audio engineering, video production, recording, streaming and media support operations.
  • Skill in managing and directing the work of technical staff.
  • Skill in planning and developing budgets.
  • Skill in the use of computers and software applications related to the essential functions of the job.
  • Skill in effective communication, both verbally and in writing.
  • Skill in meeting the needs of internal and external customers.
  • Skill in working with vendors providing products and services.
  • Ability to identify and resolve problems in a timely manner.
  • Ability to work independently with minimal supervision.
  • Ability to establish and maintain effective working relationships with other personnel and the public.

Minimum Qualifications:
An appropriate education, training, experience and talents are required. An example of this would be a bachelor's degree in a related field and four (4) years of related experience, or equivalent combination of training, education and experience.
Preferred Qualifications and Experience:
Physical Demands:
The work is medium work which requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires mental acuity including the ability to make rational decisions through sound logic and deductive processes, the ability to express ideas by means of the spoken word and have close visual acuity.
Work Hours:
Core business hours: Monday-Friday 8:00 a.m. - 5:00 p.m., with the exception of occasional non-business hours for system upgrades. Monitoring and support during non-work hours may be required.
Posting Date
07/06/2026
Closing Date:
Special Instructions to Applicants:
  • Please apply online at jobs.kvcc.edu
  • This posting will remain open until filled. Priority consideration will be given to applications received prior to July 20, 2026.

EEO Statement
As an employer, Kalamazoo Valley encourages, welcomes, and fosters differences because we believe that diversity makes us great. It is the policy of Kalamazoo Valley Community College not to discriminate on the basis of race (including traits associated with race such as hair texture and protective hairstyles), religion, color, national origin/ethnicity, sex, sexual orientation, gender identity, gender expression, pregnancy, disability, genetic information, age, height, weight, familial status, veteran status, marital status, citizenship, or any other status or characteristic protected by law, in its programs, services, employment or activities. All qualified applicants will be given equal opportunity and consideration for employment; please consider joining us as we empower all to learn, grow and thrive. Prior to a job offer, candidates will be required to complete a criminal record background check. For some positions, a credit history investigation will also be required. Information gathered will be used for job-related purposes to the extent permitted by applicable law and will not result in an automatic disqualification from an employment opportunity.

Apply