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End User Services Manager Jobs in Michigan (NOW HIRING)

HexArmor

Footwear End-User Specialist

Grand Rapids, MI · On-site

Lead Management & Opportunity Development * Serve as the primary point of contact for inbound ... Generate qualified end-user leads that create growth opportunities for channel partners. * Assist ...

HexArmor

Footwear End-User Specialist

Grand Rapids, MI · On-site

Lead Management & Opportunity Development * Serve as the primary point of contact for inbound ... Generate qualified end-user leads that create growth opportunities for channel partners. * Assist ...

Tekton

User Support Specialist

Grand Rapids, MI · On-site

$50K - $65K/yr

As a User Support Specialist, you will provide world-class support to end users so their entire ... Experience in customer service, data management, or related fields * Eligible to work in the United ...

Tekton

User Support Specialist

Grand Rapids, MI · On-site

$50K - $65K/yr

As a User Support Specialist, you will provide world-class support to end users so their entire ... service, data management, or related fields * • Eligible to work in the United States without ...

HTC Global Services

Senior UX/UI Designer

Dearborn, MI · On-site

... to-end user experiences across digital products and customer touchpoints. This role applies ... Manage translators and localization specialists. * Understand the broader ecosystem of services ...

MoonLake Immunotherapeutics US, Inc.

End-user Services and Support: Provide and oversee user support onsite and remotely, including ... Microsoft 365, Azure and Endpoint Management: Administer and continuously improve the Microsoft 365 ...

New

Stefanini

UX Designer

Dearborn, MI · On-site

... to-end user experiences for customers interacting with vehicles, digital products and other ... Manage translators and localization specialists.Understand entire ecosystem of services including ...

Kanak Elite Services Inc

UI/UX Design

Lansing, MI · On-site

Provides expertise and leads the project team through applicable design patterns, screen layout decisions, and usability testing. · Serves as an advocate for the end user of the product ...

Kanak Elite Services Inc

UI/UX Analyst

East Lansing, MI · On-site

$110K/yr

... end user of the product, consistently working to improve the overall design and usability of the ... Manager for this role has asked you to provide a portfolio for your candidate that demonstrates ...

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All JobsEnd User Services JobsEnd User Services Manager JobsEnd User Services Manager Jobs in Michigan

End User Services Manager information

See Michigan salary details

$65.4K

$104.7K

$136.8K

How much do end user services manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for end user services manager in Michigan is $104,668.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $101,500.00 per year, depending on experience, location, and employer.

What does an end user services manager do?

An End User Services Manager oversees the support and delivery of IT services to employees and end users within an organization. They manage teams that handle service desk operations, technical support, and user training to ensure smooth technology experiences. Their role often includes developing service strategies, implementing best practices, and ensuring high levels of customer satisfaction. They also coordinate with other IT departments to resolve complex issues and drive continuous improvement.

What are the key skills and qualifications needed to thrive as an end user services manager, and why are they important?

To thrive as an End User Services Manager, you need expertise in IT service management, troubleshooting, and user support, often supported by a bachelor's degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or Microsoft are typically expected. Strong leadership, communication, and problem-solving skills help you effectively manage teams and interact with diverse stakeholders. These skills and qualities are crucial for delivering reliable end-user support, optimizing IT processes, and ensuring high user satisfaction.

What are common challenges faced by an end user services manager, and how can they be addressed?

End User Services Managers often encounter challenges such as balancing diverse user needs, managing high ticket volumes, and ensuring timely resolution of technical issues. Addressing these requires strong communication skills, effective prioritization, and continuous process improvement. Building a collaborative team culture and leveraging tools for tracking and managing support requests can also help ensure high-quality service delivery. Regularly gathering user feedback and staying updated on emerging technologies are key to proactively addressing potential issues.

What is the difference between End User Services Manager vs Help Desk Supervisor?

AspectEnd User Services ManagerHelp Desk Supervisor
CredentialsIT-related certifications (e.g., CompTIA, ITIL)IT certifications often preferred, but less specialized
Work EnvironmentOversees multiple support teams, strategic planningManages help desk staff, daily support operations
Industry UsageCommon in large organizations, IT service providersFound in various organizations, customer support focus
Search/Comparison IntentUnderstanding managerial roles in end user supportComparing frontline support management positions

The End User Services Manager typically oversees broader support functions, focusing on strategic planning and team management, while the Help Desk Supervisor manages daily help desk operations and frontline support staff. Both roles require IT knowledge and certifications, but the manager role involves higher-level oversight and coordination across multiple teams.

What skills are needed for end user services manager?

An end user services manager needs strong technical skills in hardware, software, and network troubleshooting, along with excellent communication and customer service abilities. Leadership, problem-solving, and the ability to manage a team are also essential, often supported by certifications like ITIL or CompTIA. Familiarity with help desk tools and a proactive approach to user support are important for success in this role.

What are popular job titles related to End User Services Manager jobs in Michigan?

For End User Services Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching End User Services Manager jobs in Michigan look for?

The top searched job categories for End User Services Manager jobs in Michigan are:

What cities in Michigan are hiring for End User Services Manager jobs?

Cities in Michigan with the most End User Services Manager job openings:

End User Services Manager jobs near you
Infographic showing various End User Services Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, 2% Temporary, 4% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $104,668 per year, or $50.3 per hour.

Footwear End-User Specialist

HexArmor

Grand Rapids, MI • On-site

Full-time

Re-posted 19 days ago

Job description

COMPANY OVERVIEW
HexArmor® is a leader in developing some of the most advanced PPE solutions for your eyes, hands, arms, body and feet. At HexArmor®, we believe safety is not a luxury - it's a necessity. Since day one, we have worked hand-in-hand with our customers to design innovative, high performance PPE that helps ensure workers return home in the same condition they arrived. Our mission is to provide the protection that makes this possible, for every worker, everywhere.
SUMMARY
The Footwear End-User Specialist will have an opportunity to drive awareness, trial, and adoption of HexArmor safety footwear by directly engaging with end-users across key industries and markets.
This role serves as the primary connection between the end-user and the sales channel, creating demand at the wearer level and helping convert interest into sales through authorized retailers and distribution partners. The Footwear End-User Specialist works closely with Internal Sales Channels as well as external sales channels, including Independent Sales Agencies, distributors, and retail partners to identify opportunities, influence purchasing decisions, and increase footwear adoption.
The ideal candidate is an energetic relationship builder with excellent presentation and communication skills who is comfortable engaging safety professionals, workers, fleet managers, contractors, purchasing managers, and business leaders in both field and virtual environments. Success in this role is measured by end-user engagement, lead generation, product trial, and conversion into retail and distributor sales.
LOCATION
Fully onsite at our global headquarters in Grand Rapids, MI.
JOB RESPONSIBILITIES
End-User Engagement & Demand Generation
  • Develop relationships with end-users across construction, industrial, manufacturing, utility, transportation, infrastructure, asphalt markets, and more.
  • Promote awareness of HexArmor footwear solutions and key product technologies.
  • Conduct product demonstrations, measured wear trials, and educational presentations.
  • Identify opportunities to increase footwear adoption within targeted industries and accounts.
  • Influence purchasing decisions by communicating product performance, comfort, safety, durability, and productivity benefits.
  • Build awareness and engagement with safety professionals, business owners, fleet managers, supervisors, and purchasing influencers.

Asphalt Market Development
  • Serve as a key footwear resource for asphalt and paving contractors.
  • Promote HexArmor asphalt footwear solutions through direct engagement with contractors, operators, supervisors, and safety professionals.
  • Promote HexArmor asphalt footwear solutions through social and digital channels.
  • Coordinate field demonstrations, wear trials, trade show attendance, and jobsite visits within asphalt operations.
  • Gather customer feedback and market insights to support product development and commercialization efforts.
  • Develop relationships with asphalt contractors, industry associations, and key influencers within the paving market.

Lead Management & Opportunity Development
  • Serve as the primary point of contact for inbound footwear opportunities.
  • Qualify and prioritize inbound leads from marketing campaigns, trade shows, website inquiries, customer referrals, internal sales teams, distributors, and retail partners.
  • Track and manage opportunities through the sales process.
  • Ensure timely follow-up and engagement with prospective end-users.
  • Maintain accurate CRM records, opportunity tracking, and reporting.
  • Coordinate opportunity handoff and follow-up with appropriate sales resources and channel partners.

Distributor & Channel Development
  • Work closely with footwear distributors and retail Sales Reps to identify and develop end-user opportunities.
  • Support distributor sales teams through product education, customer engagement, and opportunity development.
  • Generate qualified end-user leads that create growth opportunities for channel partners.
  • Assist in expanding distributor participation in footwear programs and initiatives.
  • Promote collaboration between distributors, retailers, and internal sales teams to maximize customer conversion and retention.
  • Support distributor and retailer events, customer meetings, and training initiatives.

Retail & Channel Collaboration
  • Partner with Retail Sales Representatives, Independent Sales Agencies and distributors to convert end-user demand into sales opportunities.
  • Connect end-users with the appropriate retailer or distributor based on geography, customer needs, purchasing requirements, and channel strategy.
  • Facilitate introductions between end-users and channel partners to accelerate product adoption and purchasing activity.
  • Help convert end-user interest into retail and distributor sales opportunities.
  • Assist channel partners in identifying new footwear opportunities within existing customer relationships.
  • Support retailer onboarding, expansion opportunities, and footwear growth initiatives.

Cross-Functional Sales Support
  • Collaborate with RSMs, TSMs, and AEs to identify footwear opportunities within existing customer relationships.
  • Support broader HexArmor sales initiatives where footwear solutions can complement existing PPE programs.
  • Provide footwear expertise and product recommendations during customer engagements.
  • Share market intelligence and customer feedback with internal stakeholders.
  • Assist with strategic account initiatives and targeted growth projects.

Customer Education & Training
  • Deliver in-person and virtual product presentations.
  • Educate end-users on footwear features, technologies, and application-specific benefits.
  • Support customer onboarding and product implementation activities.
  • Coordinate training sessions for end-users, safety managers, distributor sales teams, and retail partners.
  • Leverage digital tools and virtual meeting platforms to efficiently engage customers and expand market reach.

Market Intelligence
  • Monitor industry trends, competitive activity, and customer needs.
  • Collect and communicate end-user feedback regarding product performance, product gaps, and market opportunities.
  • Support product management and marketing teams with customer insights and field observations.
  • Identify emerging markets, applications, and growth opportunities.

REQUIRED QUALIFICATIONS
  • Bachelor's degree preferred.
  • 1-3 years of experience in sales, business development, field marketing, end-user sales, safety products, industrial products, workwear, footwear, or related industries.
  • Strong relationship-building and communication skills.
  • Experience conducting presentations, product demonstrations, and customer training.
  • Ability to engage customers in both field and virtual environments.
  • Willingness to travel as required - 20%-30%

PREFERRED QUALIFICATIONS
  • Experience working with distributors, retailers, contractors, industrial customers, or safety professionals preferred.
  • Self-motivated with strong organizational and follow-up skills.
  • Experience with CRM systems and opportunity management.
  • Proficiency with Microsoft Office, PowerPoint, Teams, and other sales enablement tools.

COMPENSATION
  • Base Salary and Annual Performance Bonus

HexArmor is proud to be an Equal Opportunity Employer. We are committed to creating a workplace where all individuals are treated with dignity and respect. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.
At HexArmor, we believe diversity in people and ideas makes us stronger. We are committed to attracting and retaining a diverse employee workforce honoring people's experiences, perspectives, and cultural backgrounds. As one HexArmor community, we strive to create and maintain a working environment that is welcoming, inclusive, and impartial.
If you require a reasonable accommodation during the application or interview process, please let us know.
** Employment offers are contingent upon an E-Verify check and the successful completion of a pre-employment drug screen and background check **

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