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End User Services Manager Jobs in Michigan (NOW HIRING)

Stefanini

Knowledge Specialist I

Auburn Hills, MI · On-site

... service management, or a similar end-user support environment. Demonstrated ability to draft and edit clear end-user-facing content from technical inputs (incidents/changes/release notes) and to ...

Stefanini Group

Knowledge Specialist I

Auburn Hills, MI · On-site

... service management, or a similar end-user support environment. Demonstrated ability to draft and edit clear end-user-facing content from technical inputs (incidents/changes/release notes) and to ...

FastTek

User Experience Designer

Dearborn, MI

Employees in this job function create intuitive and enjoyable end-to-end user experiences for ... Manage translators and localization specialists * Understand entire ecosystem of services including ...

THOMSON REUTERS

Lead UX Researcher

Ann Arbor, MI · On-site

$163K/yr

Lead UX Researcher Role Summary: About the UX Team Come and join the Tax UX Research Team as we ... management responsibilities. About You: You are enthusiastic and knowledgeable about the end-to-end ...

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All JobsEnd User Services JobsEnd User Services Manager JobsEnd User Services Manager Jobs in Michigan

End User Services Manager information

See Michigan salary details

$65.4K

$104.7K

$136.8K

How much do end user services manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for end user services manager in Michigan is $104,668.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $101,500.00 per year, depending on experience, location, and employer.

What does an end user services manager do?

An End User Services Manager oversees the support and delivery of IT services to employees and end users within an organization. They manage teams that handle service desk operations, technical support, and user training to ensure smooth technology experiences. Their role often includes developing service strategies, implementing best practices, and ensuring high levels of customer satisfaction. They also coordinate with other IT departments to resolve complex issues and drive continuous improvement.

What are the key skills and qualifications needed to thrive as an end user services manager, and why are they important?

To thrive as an End User Services Manager, you need expertise in IT service management, troubleshooting, and user support, often supported by a bachelor's degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or Microsoft are typically expected. Strong leadership, communication, and problem-solving skills help you effectively manage teams and interact with diverse stakeholders. These skills and qualities are crucial for delivering reliable end-user support, optimizing IT processes, and ensuring high user satisfaction.

What are common challenges faced by an end user services manager, and how can they be addressed?

End User Services Managers often encounter challenges such as balancing diverse user needs, managing high ticket volumes, and ensuring timely resolution of technical issues. Addressing these requires strong communication skills, effective prioritization, and continuous process improvement. Building a collaborative team culture and leveraging tools for tracking and managing support requests can also help ensure high-quality service delivery. Regularly gathering user feedback and staying updated on emerging technologies are key to proactively addressing potential issues.

What is the difference between End User Services Manager vs Help Desk Supervisor?

AspectEnd User Services ManagerHelp Desk Supervisor
CredentialsIT-related certifications (e.g., CompTIA, ITIL)IT certifications often preferred, but less specialized
Work EnvironmentOversees multiple support teams, strategic planningManages help desk staff, daily support operations
Industry UsageCommon in large organizations, IT service providersFound in various organizations, customer support focus
Search/Comparison IntentUnderstanding managerial roles in end user supportComparing frontline support management positions

The End User Services Manager typically oversees broader support functions, focusing on strategic planning and team management, while the Help Desk Supervisor manages daily help desk operations and frontline support staff. Both roles require IT knowledge and certifications, but the manager role involves higher-level oversight and coordination across multiple teams.

What skills are needed for end user services manager?

An end user services manager needs strong technical skills in hardware, software, and network troubleshooting, along with excellent communication and customer service abilities. Leadership, problem-solving, and the ability to manage a team are also essential, often supported by certifications like ITIL or CompTIA. Familiarity with help desk tools and a proactive approach to user support are important for success in this role.

What are popular job titles related to End User Services Manager jobs in Michigan?

For End User Services Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching End User Services Manager jobs in Michigan look for?

The top searched job categories for End User Services Manager jobs in Michigan are:

What cities in Michigan are hiring for End User Services Manager jobs?

Cities in Michigan with the most End User Services Manager job openings:

End User Services Manager jobs near you
Infographic showing various End User Services Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, 2% Temporary, 4% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $104,668 per year, or $50.3 per hour.

User Experience Design Designer 3

Dexian DISYS

Melvindale, MI • On-site

Other

Posted 11 days ago

Job description


Job Description:
Employees in this job function create intuitive and enjoyable end-to-end user experiences for customers interacting with vehicles digital products and other customer touchpoints. They apply their expertise in research analysis and design to create intuitive engaging and user-friendly interactions while ensuring the user experience aligns with customer expectations brand values and industry standards



Responsibilities


1 Understand user needs behaviors and preferences to create intuitive interactions


2 Map the user journey throughout their interactions with the organization


3 Define how users interact with various interfaces like gesture controls voice commands touchscreens etc.


4 Structure information in a logical and intuitive manner


5 Manage translators and localization specialists


6 Understand entire ecosystem of services including various touchpoints and stakeholders involved in delivering the service to create a cohesive and seamless service experience


7 Integrate Accessibility and Universal Design principles into the design process


8 Conduct usability testing and user experience research to evaluate the effectiveness and efficiency of interactions


9 Prioritize user needs and advocate for design craft excellence


10 Leverage systems design processes to solve design challenges holistically


Required Skills and Experience



  • Experience leading design within Lean/Agile product teams.

  • Proven ability to influence stakeholders drive consensus and communicate design rationale at senior levels.

  • Specialized expertise e.g. in-vehicle mobile business design motion API-driven systems.

  • Demonstrated ability to mentor coach and build design talent.

  • Track record of introducing innovative design methods and advancing organizational design maturity.


Should know how to leverage AI technologies


Education & Experience


Designer 3 Exp.: 3-5 years' Experience


Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit .
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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