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End User Services Manager Jobs (NOW HIRING)

Tepa Companies

End User Services Manager

Alexandria, VA · On-site

$115K - $135K/yr

As the End User Services Manager, you will partner closely with Infrastructure, Cybersecurity, HR, Procurement, and business leaders to continuously improve service delivery, operational maturity ...

Weir Group

End User Services (EUS) Support Weir ESCO Location: Covington, KY Work Arrangement: Hybrid Shift: 8 ... Manage incident resolution, service requests, and 4th level support escalations to Original ...

Weir Group

End User Services Support

Madison, WI · On-site

End User Services (EUS) Support Weir ESCO Location: Covington, KY Work Arrangement: Hybrid Shift: 8 ... Manage incident resolution, service requests, and 4th level support escalations to Original ...

F5, Inc.

Director - End User Services

Seattle, WA · On-site

Director - End User Services (EUS) Location: Seattle Position Summary The F5 Digital team is ... Lead and manage global Service Desk and Onsite Support teams, ensuring high-quality, seamless 24/7 ...

DTCC

End User Services Engineer

Tampa, FL · On-site

The Senior End User Services Associate will work on incidents and tasks via the in-house incident management tool Service Now adhering to strict SLAs. Incidents range from Hardware, Software ...

DTCC

End User Services Engineer

Tampa, FL · On-site

The Senior End User Services Associate will work on incidents and tasks via the in-house incident management tool Service Now adhering to strict SLAs. Incidents range from Hardware, Software ...

Weir

End User Services (EUS) Support Weir ESCO Location: Covington, KY Work Arrangement: Hybrid Shift: 8 ... Manage incident resolution, service requests, and 4th level support escalations to Original ...

DTCC

End User Services Engineer

Tampa, FL · On-site

The Senior End User Services Associate will work on incidents and tasks via the in-house incident management tool Service Now adhering to strict SLAs. Incidents range from Hardware, Software ...

Weir

End User Services Support

Madison, WI · On-site

End User Services (EUS) Support Weir ESCO Location: Covington, KY Work Arrangement: Hybrid Shift: 8 ... Manage incident resolution, service requests, and 4th level support escalations to Original ...

Engineers Gate

End User Services Engineer

New York, NY · On-site

$100K - $130K/yr

EG's multi-manager platform allows independent investment teams to pursue distinct strategies while ... About The Role We are seeking an End User Services Engineerto join our Information Technology team.

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End User Services Manager information

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$75K

$120.1K

$157K

How much do end user services manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for end user services manager in the United States is $120,088.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an End User Services Manager, and why are they important?

To thrive as an End User Services Manager, you need expertise in IT service management, troubleshooting, and user support, often supported by a bachelor's degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or Microsoft are typically expected. Strong leadership, communication, and problem-solving skills help you effectively manage teams and interact with diverse stakeholders. These skills and qualities are crucial for delivering reliable end-user support, optimizing IT processes, and ensuring high user satisfaction.

What is the difference between End User Services Manager vs Help Desk Supervisor?

AspectEnd User Services ManagerHelp Desk Supervisor
CredentialsIT-related certifications (e.g., CompTIA, ITIL)IT certifications often preferred, but less specialized
Work EnvironmentOversees multiple support teams, strategic planningManages help desk staff, daily support operations
Industry UsageCommon in large organizations, IT service providersFound in various organizations, customer support focus
Search/Comparison IntentUnderstanding managerial roles in end user supportComparing frontline support management positions

The End User Services Manager typically oversees broader support functions, focusing on strategic planning and team management, while the Help Desk Supervisor manages daily help desk operations and frontline support staff. Both roles require IT knowledge and certifications, but the manager role involves higher-level oversight and coordination across multiple teams.

What are common challenges faced by an End User Services Manager, and how can they be addressed?

End User Services Managers often encounter challenges such as balancing diverse user needs, managing high ticket volumes, and ensuring timely resolution of technical issues. Addressing these requires strong communication skills, effective prioritization, and continuous process improvement. Building a collaborative team culture and leveraging tools for tracking and managing support requests can also help ensure high-quality service delivery. Regularly gathering user feedback and staying updated on emerging technologies are key to proactively addressing potential issues.

What does an End User Services Manager do?

An End User Services Manager oversees the support and delivery of IT services to employees and end users within an organization. They manage teams that handle service desk operations, technical support, and user training to ensure smooth technology experiences. Their role often includes developing service strategies, implementing best practices, and ensuring high levels of customer satisfaction. They also coordinate with other IT departments to resolve complex issues and drive continuous improvement.
What cities are hiring for End User Services Manager jobs? Cities with the most End User Services Manager job openings:
What states have the most End User Services Manager jobs? States with the most job openings for End User Services Manager jobs include:
What job categories do people searching End User Services Manager jobs look for? The top searched job categories for End User Services Manager jobs are:
End User Services Manager jobs near you
Infographic showing various End User Services Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 2% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $120,088 per year, or $57.7 per hour.
End User Services Manager

End User Services Manager

Tepa Companies

Alexandria, VA • On-site

$115K - $135K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

ABOUT THE TEPA COMPANIES
Established in 2005 and owned by the Paskenta Band of Nomlaki Indians, The Tepa Companies deliver comprehensive and sustainable solutions to federal, state, local, and private-sector clients throughout the United States. The tribally owned companies work independently and collaboratively to provide wide-ranging construction, engineering, environmental, industrial, staffing, and technology services.
When you join Tepa Companies, you have the opportunity to expand your entrepreneurial skill set while growing professionally alongside the best in the industry. You will have the opportunity to impact your team, the organization as a whole, and subsequently, our Tribe.
We seek out top talent to provide the best services for our clients. We focus on being a responsible company for our employees and their families by creating a culture that reflects our core values and offering competitive pay and benefits package. Our benefits package includes comprehensive medical, dental, vision, generous paid time off and holidays, 401(k) plan with company match, life insurance, flexible spending and health savings account, mental health support and resources, short and long-term disability, and tuition reimbursement.
LOCATION: This is a hybrid position requiring regular in-office presence in Alexandria, VA.
Salary Range: $115,000.00 - $135,000.00
ABOUT THE JOB
The Tepa Companies are seeking an End User Services Manager to lead the delivery of end-user technology services across the organization, ensuring employees receive professional, responsive, secure, and reliable support throughout the technology lifecycle. As the End User Services Manager, you will partner closely with Infrastructure, Cybersecurity, HR, Procurement, and business leaders to continuously improve service delivery, operational maturity, and customer satisfaction.
Job Functions:
  • Leads daily operations of the End User Services team, including Service Desk, walk-up support, and IT Asset Management.

  • Owns the end-user technology lifecycle, including onboarding, device deployment, software fulfillment, moves/adds/changes, refresh, recovery, and secure disposal.

  • Establishes and monitors service KPIs, customer satisfaction metrics, SLAs/SLOs, backlog health, and technician productivity.

  • Owns hardware asset inventory accuracy, lifecycle planning, warranty management, procurement coordination, and CMDB integrity.

  • Develops repeatable operational processes, standard operating procedures, and knowledge management practices.

  • Partners with Infrastructure on endpoint engineering (Intune, Autopilot, imaging, automation) while owning operational execution.

  • Coordinates onboarding and offboarding with HR and Security to ensure timely provisioning and recovery of assets and access.

  • Drives continuous improvement through automation, self-service, and process optimization.

  • Leads, coaches, and develops End User Services staff while fostering professionalism, accountability, and customer focus.

  • Provides operational reporting and service health updates to IT leadership.

WHAT WE'RE LOOKING FOR
  • Bachelor's degree or equivalent experience.

  • 7+ years of progressive IT support or end-user services experience.

  • 2+ years of leadership or supervisory experience.

  • Experience with enterprise ITSM platforms and IT Asset Management.

  • Strong customer service, communication, organizational, and analytical skills.

  • Ability to obtain and retain high customer satisfaction scores.

  • Ability to consistently achieve service objectives.

  • Ability to accurately manage asset inventory and lifecycle records.

  • Ability to efficiently onboard and offboard team members and staff.

  • Ability to reduce service request backlog and improve response times.

  • Ability to create and maintain operational dashboards supporting data-driven decisions.

  • Ability to lead improved knowledge reuse and automation adoption.

Preferred:
  • ITIL Foundation

  • HDI Support Center Manager

  • Microsoft Intune and Autopilot

  • CMDB administration

  • Enterprise procurement and lifecycle management

Equal Opportunity Employer/Veterans/Disabled
Salary Range:

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