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End User Services Manager Jobs (NOW HIRING)

Weir Group

End User Services (EUS) Support Weir ESCO Location: Covington, KY Work Arrangement: Hybrid Shift: 8 ... Manage incident resolution, service requests, and 4th level support escalations to Original ...

DTCC

End User Services Engineer

Tampa, FL · On-site

The Senior End User Services Associate will work on incidents and tasks via the in-house incident management tool Service Now adhering to strict SLAs. Incidents range from Hardware, Software ...

DTCC

End User Services Engineer

Tampa, FL · On-site

The Senior End User Services Associate will work on incidents and tasks via the in-house incident management tool Service Now adhering to strict SLAs. Incidents range from Hardware, Software ...

F5, Inc.

Director - End User Services

Seattle, WA · On-site

Director - End User Services (EUS) Location: Seattle Position Summary The F5 Digital team is ... Lead and manage global Service Desk and Onsite Support teams, ensuring high-quality, seamless 24/7 ...

Weir Group

End User Services Support

Madison, WI

End User Services (EUS) Support Weir ESCO Location: Covington, KY Work Arrangement: Hybrid Shift: 8 ... Manage incident resolution, service requests, and 4th level support escalations to Original ...

DTCC

End User Services Engineer

Tampa, FL · On-site

The Senior End User Services Associate will work on incidents and tasks via the in-house incident management tool Service Now adhering to strict SLAs. Incidents range from Hardware, Software ...

Weir

End User Services Support

Madison, WI · On-site

End User Services (EUS) Support Weir ESCO Location: Covington, KY Work Arrangement: Hybrid Shift: 8 ... Manage incident resolution, service requests, and 4th level support escalations to Original ...

Weir

End User Services (EUS) Support Weir ESCO Location: Covington, KY Work Arrangement: Hybrid Shift: 8 ... Manage incident resolution, service requests, and 4th level support escalations to Original ...

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All JobsEnd User Services Manager Jobs

End User Services Manager information

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$75K

$120.1K

$157K

How much do end user services manager jobs pay per year?

As of Jun 24, 2026, the average yearly pay for end user services manager in the United States is $120,088.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $116,500.00 per year, depending on experience, location, and employer.

What jobs pay 2000 a day?

End User Services Managers typically do not earn $2,000 a day; such high daily rates are more common in specialized consulting, executive roles, or freelance positions in IT and technology sectors. These roles often require extensive experience, certifications, and a strong client base to command such compensation levels.

What are the key skills and qualifications needed to thrive as an End User Services Manager, and why are they important?

To thrive as an End User Services Manager, you need expertise in IT service management, troubleshooting, and user support, often supported by a bachelor's degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or Microsoft are typically expected. Strong leadership, communication, and problem-solving skills help you effectively manage teams and interact with diverse stakeholders. These skills and qualities are crucial for delivering reliable end-user support, optimizing IT processes, and ensuring high user satisfaction.

What is the difference between End User Services Manager vs Help Desk Supervisor?

AspectEnd User Services ManagerHelp Desk Supervisor
CredentialsIT-related certifications (e.g., CompTIA, ITIL)IT certifications often preferred, but less specialized
Work EnvironmentOversees multiple support teams, strategic planningManages help desk staff, daily support operations
Industry UsageCommon in large organizations, IT service providersFound in various organizations, customer support focus
Search/Comparison IntentUnderstanding managerial roles in end user supportComparing frontline support management positions

The End User Services Manager typically oversees broader support functions, focusing on strategic planning and team management, while the Help Desk Supervisor manages daily help desk operations and frontline support staff. Both roles require IT knowledge and certifications, but the manager role involves higher-level oversight and coordination across multiple teams.

What is the highest paying job in customer service?

In customer service, roles such as Customer Service Director or Customer Experience Executive tend to be the highest paying, often earning six-figure salaries. These positions typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are common challenges faced by an End User Services Manager, and how can they be addressed?

End User Services Managers often encounter challenges such as balancing diverse user needs, managing high ticket volumes, and ensuring timely resolution of technical issues. Addressing these requires strong communication skills, effective prioritization, and continuous process improvement. Building a collaborative team culture and leveraging tools for tracking and managing support requests can also help ensure high-quality service delivery. Regularly gathering user feedback and staying updated on emerging technologies are key to proactively addressing potential issues.

What skills are needed for end user support?

End User Services Managers need strong technical skills in hardware, software, and network troubleshooting, along with excellent communication and customer service abilities. Problem-solving, patience, and familiarity with support tools like ticketing systems are also essential for effective end user support.

What does an End User Services Manager do?

An End User Services Manager oversees the support and delivery of IT services to employees and end users within an organization. They manage teams that handle service desk operations, technical support, and user training to ensure smooth technology experiences. Their role often includes developing service strategies, implementing best practices, and ensuring high levels of customer satisfaction. They also coordinate with other IT departments to resolve complex issues and drive continuous improvement.

How hard is IT to become an IT manager?

Becoming an IT manager typically requires several years of experience in IT roles, strong technical skills, and leadership abilities. Relevant certifications like ITIL or PMP can enhance prospects, and understanding of project management and team coordination is important.
What cities are hiring for End User Services Manager jobs? Cities with the most End User Services Manager job openings:
What states have the most End User Services Manager jobs? States with the most job openings for End User Services Manager jobs include:
What job categories do people searching End User Services Manager jobs look for? The top searched job categories for End User Services Manager jobs are:
End User Services Manager jobs near you
Infographic showing various End User Services Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 81% In-person, and 19% Remote job distribution, with an average salary of $120,088 per year, or $57.7 per hour.
End User Services Specialist

End User Services Specialist

Managed Staffing

Chattanooga, TN • On-site

$31/hr

Contractor

Posted 24 days ago

Job description

Job Title: End User Services Specialist


Location: Chattanooga, TN 37402
Schedule: Monday–Friday, 8:00 AM – 5:00 PM (1-hour lunch)
Type: W-2 Contract
Pay Rate Range: $31.00/Hour
 

Position Summary:

The End User Services Specialist will provide high-level technical support and provisioning for end-user hardware, software, and related services within a dynamic IT infrastructure. The ideal candidate has prior experience supporting enterprise users directly and is skilled in troubleshooting and deploying both standard and custom applications.

Primary Responsibilities:

  • Perform manual installation of non-packaged software, including COTS and internally developed applications.

  • Ensure change management approvals are documented prior to deployment.

  • Deliver timely, courteous, and effective technical support to end users regarding software, hardware, and peripherals.

  • Maintain accurate documentation of technical issues and their resolutions in accordance with incident and knowledge management standards.

  • Prioritize and manage multiple assignments and shifting priorities while keeping users and stakeholders informed of progress.

Qualifications:Education:

  • Associate’s degree in Information Systems or related field OR 2 years of professional IT experience.

Experience:

  • Minimum of 2 years’ experience in End User Services or End User Support.

  • Experience installing, configuring, and troubleshooting desktop applications and hardware.