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End User Services Manager Jobs (NOW HIRING)

CACI

End User Specialist

Reston, VA

End User Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance ... Experience with IT Service Management (ITSM) platforms such as ServiceNow. Experience supporting ...

CAVA

Sr Manager, End User Computing

Washington, DC · On-site

$150K - $195K/yr

Our best work happens when we act in service of others. • Constant Curiosity: We are eager to ... We are seeking a dynamic and experienced Senior Technology Operations Manager to lead our End User ...

CYNET SYSTEMS

End User Support Specialist

Baltimore, MD · On-site

$50 - $55/hr

Implement and manage Intune profiles, compliance rules, and security settings to ensure a secure ... Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring ...

Addison Group

End User Support

Oklahoma City, OK · Remote

$50K - $65K/yr

End User Support Specialist Location (city, state): Oklahoma City, OK Pay : $50,000 - $65,000 ... Document and manage incidents, service requests, and changes through a ticketing system. * Assist ...

Stewart

End-User Support Technician

Mount Juliet, TN · On-site

Resolves more complex end-user issues, including software installations, peripheral configurations ... Assists in IT service management activities, ensuring timely resolution of incidents and requests.

ICONMA

End user support

Wichita, KS · On-site

... customer service, and cost management. End User Support Location: Wichita, KS Duration: 3 months ... Description: This position is part of a team responsible for receiving and processing requests for ...

Stewart

End-User Support Technician

Murfreesboro, TN · On-site

Resolves more complex end-user issues, including software installations, peripheral configurations ... Assists in IT service management activities, ensuring timely resolution of incidents and requests.

Stewart

End-User Support Technician

Brentwood, TN · On-site

Resolves more complex end-user issues, including software installations, peripheral configurations ... Assists in IT service management activities, ensuring timely resolution of incidents and requests.

Stewart

End-User Support Technician

Clarksville, TN · On-site

Resolves more complex end-user issues, including software installations, peripheral configurations ... Assists in IT service management activities, ensuring timely resolution of incidents and requests.

Stewart

End-User Support Technician

Portland, TN · On-site

Resolves more complex end-user issues, including software installations, peripheral configurations ... Assists in IT service management activities, ensuring timely resolution of incidents and requests.

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End User Services Manager information

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$75K

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$157K

How much do end user services manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for end user services manager in the United States is $120,088.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $116,500.00 per year, depending on experience, location, and employer.

What does an end user services manager do?

An End User Services Manager oversees the support and delivery of IT services to employees and end users within an organization. They manage teams that handle service desk operations, technical support, and user training to ensure smooth technology experiences. Their role often includes developing service strategies, implementing best practices, and ensuring high levels of customer satisfaction. They also coordinate with other IT departments to resolve complex issues and drive continuous improvement.

What are the key skills and qualifications needed to thrive as an end user services manager, and why are they important?

To thrive as an End User Services Manager, you need expertise in IT service management, troubleshooting, and user support, often supported by a bachelor's degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or Microsoft are typically expected. Strong leadership, communication, and problem-solving skills help you effectively manage teams and interact with diverse stakeholders. These skills and qualities are crucial for delivering reliable end-user support, optimizing IT processes, and ensuring high user satisfaction.

What are common challenges faced by an end user services manager, and how can they be addressed?

End User Services Managers often encounter challenges such as balancing diverse user needs, managing high ticket volumes, and ensuring timely resolution of technical issues. Addressing these requires strong communication skills, effective prioritization, and continuous process improvement. Building a collaborative team culture and leveraging tools for tracking and managing support requests can also help ensure high-quality service delivery. Regularly gathering user feedback and staying updated on emerging technologies are key to proactively addressing potential issues.

What is the difference between End User Services Manager vs Help Desk Supervisor?

AspectEnd User Services ManagerHelp Desk Supervisor
CredentialsIT-related certifications (e.g., CompTIA, ITIL)IT certifications often preferred, but less specialized
Work EnvironmentOversees multiple support teams, strategic planningManages help desk staff, daily support operations
Industry UsageCommon in large organizations, IT service providersFound in various organizations, customer support focus
Search/Comparison IntentUnderstanding managerial roles in end user supportComparing frontline support management positions

The End User Services Manager typically oversees broader support functions, focusing on strategic planning and team management, while the Help Desk Supervisor manages daily help desk operations and frontline support staff. Both roles require IT knowledge and certifications, but the manager role involves higher-level oversight and coordination across multiple teams.

What skills are needed for end user services manager?

An end user services manager needs strong technical skills in hardware, software, and network troubleshooting, along with excellent communication and customer service abilities. Leadership, problem-solving, and the ability to manage a team are also essential, often supported by certifications like ITIL or CompTIA. Familiarity with help desk tools and a proactive approach to user support are important for success in this role.

What cities are hiring for End User Services Manager jobs?

Cities with the most End User Services Manager job openings:

What states have the most End User Services Manager jobs?

States with the most job openings for End User Services Manager jobs include:

What are popular job titles related to End User Services Manager jobs?

For End User Services Manager jobs, the most frequently searched job titles are:

End User Services Manager jobs near you
Infographic showing various End User Services Manager job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $120,088 per year, or $57.7 per hour.

IT End User Services Analyst

Anderson, SC

Vertiv Co
See more jobs at Vertiv Coexternal

Full-time

Re-posted 10 hours ago

Vertiv rating

6.9

Company rating: 6.9 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

Job description

POSITION SUMMARY 

  • The IT End User Services Analyst provides foundational technical support to all users. They assist in analyzing and troubleshooting issues related to end-user computing digital assets (e.g., laptops, desktops, printers, mobile phones) and serve as a point of escalation for incidents that require local resolution. They work alongside the Platform Service Team to support corporate infrastructure and participate in various IT projects. 

RESPONSIBILITIES 

  • Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary. 
  • Provide second-level user support for hardware and software issues. 
  • Assist in hardware and software installation/configuration according to corporate policies and guidelines. 
  • Aid in troubleshooting and diagnosing hardware/software errors. 
  • Support PC replacement programs and emergency equipment exchanges. 
  • Provide hands-on assistance for IT project implementations. 
  • Help with local backup operations in alignment with corporate policies. 
  • Maintain confidentiality on all user data and related information. 
  • Perform miscellaneous job-related duties as assigned. 
  • Strong emphasis on Manufacturing and/or Plant experience 
  • Matrix management style 

QUALIFICATIONS 

  • Bachelor's degree or equivalent experience. 
  • A+ certificate or 1-2 years' experience with a technical support environment 
  • End User and/or Customer Facing support 
  • 1-3 years of experience in MS Windows desktop operating system deployment. 
  • Basic understanding of Software Distribution and Patch Management tools. 
  • Ability to create and manage IT tickets effectively is required. Experience with ServiceNow preferred 
  • Basic knowledge of network infrastructure and security principles. 
  • Experience with Apple Mac deployment and support is a plus 

PHYSICAL & ENVIRONMENTAL DEMANDS 

  • Medium lifting (30 lbs. - 45 lbs.) 
  • Frequent standing, kneeling, crawling, stooping, bending, twisting, and climbing (stairs, ladders). 

TIME TRAVEL REQUIRED 

  • 10% 

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

 OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

 OUR STRATEGIC PRIORITIES

  • High-Performance Culture
  • Customer Focus
  • Operational Excellence
  • Innovation
  • Financial Strength

 VERTIV BEHAVIORS

  • Own it
  • Act with urgency
  • Foster a customer-first mindset
  • Think big and execute
  • Lead by example
  • Drive continuous improvement
  • Learn and seek out development
  • Promote transparent & open communication

 About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

 Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

 Equal Opportunity Employer 

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email tohelp.join@vertiv.com.

 #LI-RB1

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

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