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End User Services Manager Jobs (NOW HIRING)

Lumentum

Senior Director User Services

San Jose, CA · On-site

They are seeking a Senior Director of User Services to define and execute the global End User ... end-user environments. • Deep experience with Microsoft 365, endpoint management platforms ...

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End User Services Manager information

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$75K

$120.1K

$157K

How much do end user services manager jobs pay per year?

As of Jun 24, 2026, the average yearly pay for end user services manager in the United States is $120,088.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $116,500.00 per year, depending on experience, location, and employer.

What jobs pay 2000 a day?

End User Services Managers typically do not earn $2,000 a day; such high daily rates are more common in specialized consulting, executive roles, or freelance positions in IT and technology sectors. These roles often require extensive experience, certifications, and a strong client base to command such compensation levels.

What are the key skills and qualifications needed to thrive as an End User Services Manager, and why are they important?

To thrive as an End User Services Manager, you need expertise in IT service management, troubleshooting, and user support, often supported by a bachelor's degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or Microsoft are typically expected. Strong leadership, communication, and problem-solving skills help you effectively manage teams and interact with diverse stakeholders. These skills and qualities are crucial for delivering reliable end-user support, optimizing IT processes, and ensuring high user satisfaction.

What is the difference between End User Services Manager vs Help Desk Supervisor?

AspectEnd User Services ManagerHelp Desk Supervisor
CredentialsIT-related certifications (e.g., CompTIA, ITIL)IT certifications often preferred, but less specialized
Work EnvironmentOversees multiple support teams, strategic planningManages help desk staff, daily support operations
Industry UsageCommon in large organizations, IT service providersFound in various organizations, customer support focus
Search/Comparison IntentUnderstanding managerial roles in end user supportComparing frontline support management positions

The End User Services Manager typically oversees broader support functions, focusing on strategic planning and team management, while the Help Desk Supervisor manages daily help desk operations and frontline support staff. Both roles require IT knowledge and certifications, but the manager role involves higher-level oversight and coordination across multiple teams.

What is the highest paying job in customer service?

In customer service, roles such as Customer Service Director or Customer Experience Executive tend to be the highest paying, often earning six-figure salaries. These positions typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are common challenges faced by an End User Services Manager, and how can they be addressed?

End User Services Managers often encounter challenges such as balancing diverse user needs, managing high ticket volumes, and ensuring timely resolution of technical issues. Addressing these requires strong communication skills, effective prioritization, and continuous process improvement. Building a collaborative team culture and leveraging tools for tracking and managing support requests can also help ensure high-quality service delivery. Regularly gathering user feedback and staying updated on emerging technologies are key to proactively addressing potential issues.

What skills are needed for end user support?

End User Services Managers need strong technical skills in hardware, software, and network troubleshooting, along with excellent communication and customer service abilities. Problem-solving, patience, and familiarity with support tools like ticketing systems are also essential for effective end user support.

What does an End User Services Manager do?

An End User Services Manager oversees the support and delivery of IT services to employees and end users within an organization. They manage teams that handle service desk operations, technical support, and user training to ensure smooth technology experiences. Their role often includes developing service strategies, implementing best practices, and ensuring high levels of customer satisfaction. They also coordinate with other IT departments to resolve complex issues and drive continuous improvement.

How hard is IT to become an IT manager?

Becoming an IT manager typically requires several years of experience in IT roles, strong technical skills, and leadership abilities. Relevant certifications like ITIL or PMP can enhance prospects, and understanding of project management and team coordination is important.
What cities are hiring for End User Services Manager jobs? Cities with the most End User Services Manager job openings:
What states have the most End User Services Manager jobs? States with the most job openings for End User Services Manager jobs include:
What job categories do people searching End User Services Manager jobs look for? The top searched job categories for End User Services Manager jobs are:
End User Services Manager jobs near you
Infographic showing various End User Services Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 81% In-person, and 19% Remote job distribution, with an average salary of $120,088 per year, or $57.7 per hour.
Director, Digital Workplace and End User Services

Director, Digital Workplace and End User Services

onsemi

Scottsdale, AZ • On-site

Full-time

Posted 12 days ago

Onsemi rating

8.3

Company rating: 8.3 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description


Director, Digital Workplace and End User Services
Location: Scottsdale, AZ (On-site/Hybrid)
Citizenship Requirement: U.S. Citizen
Employment Type: Full-time
Reports To: CISO/VP Infrastructure
Team: Global Digital Workplace & End-User Services
Role Summary
We're seeking a strategic, execution-focused Director, Digital Workplace to lead our global end-user technology experience. This role owns the global helpdesk (insourced and outsourced), end-user IT experience across all services, and digital workplace engineering, including Microsoft 365 and adjacent productivity platforms. The ideal leader blends operational rigor with product thinking-driving measurable improvements in satisfaction, reliability, security, and productivity at scale. You will serve as a visible leader in IT with direct engagement across senior leadership and cross-functional stakeholders.
Key Responsibilities
Leadership & Strategy
- Define and execute the Digital Workplace strategy aligned to business goals, security standards, and employee experience benchmarks.
- Lead a global service desk across insourced and outsourced delivery models; drive consistency, quality, and continuous improvement globally.
- Own IT user experience (end-to-end) for all end-user services including endpoint, collaboration, identity, and core productivity platforms.
- Build and lead a Digital Workplace Engineering function responsible for Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Entra ID) and other productivity tools.
- Serve as a senior IT leader engaging with executive stakeholders, HR, Security, and business units to drive adoption, change management, and value realization.
- Lead and evangelize User Experience for all of IT ensuring user experience goals are consistently implemented and measured
Responsibilities
Responsibilities:
Operations & Service Delivery
- Own 24x7 service operations and major incident response; establish SLA/OLA governance and runbooks.
- Oversee ITSM/ESM tooling for ticketing, knowledge, self-service, and automation.
- Manage endpoint engineering (Windows/macOS), patching, software distribution, and device compliance.
- Implement digital experience monitoring (DEX) and observability tools.
- Champion automation and self-service to reduce MTTR and improve user experience.
Platform & Security
- Govern tenant hygiene, licensing, feature lifecycle, and roadmaps for Microsoft 365 and complementary platforms.
- Partner with Security and Enterprise Architecture on endpoint security, identity, data protection, and Zero Trust models.
- Ensure compliance with regulatory, audit, and asset lifecycle requirements.
People & Vendor Management
- Lead and develop a diverse team of managers, engineers, and analysts.
- Manage MSPs and vendor partners; negotiate contracts and drive accountability.
- Establish a data-driven performance culture focused on experience, reliability, and business impact.
Qualifications
Required Qualifications
- 5+ years in a similar leadership capacity.
- Experience leading global helpdesk operations across insourced and outsourced models.
- Leadership of Microsoft 365 ecosystems.
- Expertise in endpoint management (Intune/ConfigMgr) and device compliance.
- Experience with ITSM platforms and SLA/incident processes.
- Strong senior stakeholder communication and influence.
- Bachelor's degree or equivalent experience.
- U.S. Citizenship required.
- Based in Scottsdale, AZ.
Preferred Qualifications
- Experience with DEX tooling and SLOs.
- Zero Trust and collaboration governance background.
- ITIL/Microsoft certifications.
- Automation experience (Power Platform, scripting).
- Experience in regulated or high-growth environments.
Success Metrics (First 12 Months)
- Improved CSAT/ESAT and digital experience scores.
- Reduced MTTR and ticket volume via automation and self-service.
- Increased endpoint compliance and patch currency.
- Improved Microsoft 365 adoption and governance.
- Strengthened FCR and knowledge reuse.
- Demonstrated cost-to-serve optimization.
Leadership Competencies
- Strategic, execution-focused leader.
- User-centric mindset.
- Data-driven with strong metrics discipline.
- Inclusive leader who builds high-performance teams.
Employment at onsemi is contingent on providing verification of work authorization and verification of U.S. Person status (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) or obtaining any necessary license for roles requiring access to hardware, software, services, or technical data controlled by U.S. export control laws and regulations'
Equal Opportunity Statement
Onsemi is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
About Us
onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world's most complex challenges and leads the way in creating a safer, cleaner, and smarter world.
More details about our company benefits can be found here:
https://www.onsemi.com/careers/career-benefits
About the Team
We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.
onsemi is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, ancestry, national origin, age, marital status, pregnancy, sex, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity, gender expression, or any other protected category under applicable federal, state, or local laws.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Talent.acquisition@onsemi.com for assistance.

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