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End User Services Manager Jobs in Delaware (NOW HIRING)

Trinity Logistics

Lead UI/UX Designer

Seaford, DE · On-site +1

Service.Excellence. We share a passion for serving others and take extreme ownership of creating ... Portfolio that demonstrates end-to-end design work and measurable impact on complex, data-rich ...

Trinity Logistics

Lead UI/UX Designer

Seaford, DE · On-site

Service.Excellence. We share a passion for serving others and take extreme ownership of creating ... Portfolio that demonstrates end-to-end design work and measurable impact on complex, data-rich ...

Swoon Staffing

IT Support Tech

Wilmington, DE · On-site

$24/hr

If you thrive in a people-first environment and have a solid foundation in end-user support, we ... Assisting the Service Desk by actively taking and resolving intake calls * Collaborating with your ...

i.g. Burton

IT Support Technician - Milford, DE

Milford, DE · On-site

$20.75 - $28.50/hr

... offices, service areas, network closets, and end-user workspaces. * The technician should be ... control, change management, asset management, onboarding/offboarding, and service desk ...

cookboardman

Physical Security Engineer

Wilmington, DE · On-site

Documentation and end user training * Serve as a subject matter expert * Serve as a technical ... Have proficiency in peripheral systems such as visitor management, video intercom, LPR, analytics ...

cookboardman

Physical Security Engineer

Wilmington, DE · On-site

Documentation and end user training * Serve as a subject matter expert * Serve as a technical ... Have proficiency in peripheral systems such as visitor management, video intercom, LPR, analytics ...

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All JobsEnd User Services JobsEnd User Services Manager JobsEnd User Services Manager Jobs in Delaware

End User Services Manager information

See Delaware salary details

$75.1K

$120.2K

$157.1K

How much do end user services manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for end user services manager in Delaware is $120,191.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,600.00 and $116,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an end user services manager, and why are they important?

To thrive as an End User Services Manager, you need expertise in IT service management, troubleshooting, and user support, often supported by a bachelor's degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or Microsoft are typically expected. Strong leadership, communication, and problem-solving skills help you effectively manage teams and interact with diverse stakeholders. These skills and qualities are crucial for delivering reliable end-user support, optimizing IT processes, and ensuring high user satisfaction.

What is the difference between End User Services Manager vs Help Desk Supervisor?

AspectEnd User Services ManagerHelp Desk Supervisor
CredentialsIT-related certifications (e.g., CompTIA, ITIL)IT certifications often preferred, but less specialized
Work EnvironmentOversees multiple support teams, strategic planningManages help desk staff, daily support operations
Industry UsageCommon in large organizations, IT service providersFound in various organizations, customer support focus
Search/Comparison IntentUnderstanding managerial roles in end user supportComparing frontline support management positions

The End User Services Manager typically oversees broader support functions, focusing on strategic planning and team management, while the Help Desk Supervisor manages daily help desk operations and frontline support staff. Both roles require IT knowledge and certifications, but the manager role involves higher-level oversight and coordination across multiple teams.

What are common challenges faced by an end user services manager, and how can they be addressed?

End User Services Managers often encounter challenges such as balancing diverse user needs, managing high ticket volumes, and ensuring timely resolution of technical issues. Addressing these requires strong communication skills, effective prioritization, and continuous process improvement. Building a collaborative team culture and leveraging tools for tracking and managing support requests can also help ensure high-quality service delivery. Regularly gathering user feedback and staying updated on emerging technologies are key to proactively addressing potential issues.

What does an end user services manager do?

An End User Services Manager oversees the support and delivery of IT services to employees and end users within an organization. They manage teams that handle service desk operations, technical support, and user training to ensure smooth technology experiences. Their role often includes developing service strategies, implementing best practices, and ensuring high levels of customer satisfaction. They also coordinate with other IT departments to resolve complex issues and drive continuous improvement.
What are popular job titles related to End User Services Manager jobs in Delaware? For End User Services Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching End User Services Manager jobs in Delaware look for? The top searched job categories for End User Services Manager jobs in Delaware are:
End User Services Manager jobs near you
Infographic showing various End User Services Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $120,191 per year, or $57.8 per hour.

Senior Desktop Support/End User Support Engineer

BC Forward

Newark, DE • On-site

$38.07/hr

Other

Posted 21 days ago

Job description

Job Title: Senior Desktop Support/End User Support Engineer - MAC (Move, Add, Change) Technician Location: Newark, DE Duration: Contract - 12 months Pay Range: $38.07/hr (W2) Job ID: 407070 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Production / Technical Support III to join our dynamic team. The ideal candidate will have strong experience in enterprise desktop support, request/ticket management, and customer-facing service delivery and a proven ability to manage MAC requests, mitigate operational risk, and resolve complex break-fix issues in fast-paced environments. Responsibilities: Serve as a primary contact for email and phone inquiries and provide clear customer service to enterprise users. Consult on complex fulfillment and MAC (Move/Add/Change) requests and coordinate vendor engagement. Submit and track change management requests while adhering to risk and compliance standards. Use Remedy or similar ticketing tools to triage, route, and trigger corrective actions with support teams and vendors. Troubleshoot and resolve hardware and software issues across Windows 10/11, Microsoft Office Suite, Internet, GPO, printers, and core applications. Leverage command line and/or PowerShell to diagnose and remediate endpoint issues. Support mobility devices (iPhone/Android) as needed. Perform physical installations and deinstallations of desktops and large monitors, including cable management under desks. Maintain accurate documentation and follow-up on open issues to closure while meeting SLAs and performance targets. Required Skills & Qualifications: Proficiency with Windows 10/11, Microsoft Office Suite, and enterprise desktop support tools. Strong analytical and troubleshooting skills across OS, Office, Internet connectivity, GPO, printers, and core apps. Experience with Remedy or similar ticketing/request management systems in high-volume environments. Command line and/or PowerShell knowledge for diagnostics and scripting. Excellent written and verbal communication with the ability to explain technical issues to non-technical audiences. Ability to manage multiple issues simultaneously and operate in a fast-paced setting between 7am-6pm local time. Large-scale enterprise support experience (500+ users). Preferred Skills: Prior experience with MAC request management and change management processes. Knowledge of mobility platforms (iPhone/Android) and telecommunications environments. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.

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