Provide onsite hardware support for general troubleshooting and problems for end user computing ... Asset Management to keep a track of the inventory on day to day basis. Monthly reports.
Provide onsite hardware support for general troubleshooting and problems for end user computing ... Asset Management to keep a track of the inventory on day to day basis. Monthly reports.
Sr software Engineer
$101K - $139K/yr
Five years of experience with End User Computing activities on Workstations, Laptops * Experience with Remote End user support / troubleshooting * Strong quantitative, analytical, and problem solving ...
Sr software Engineer
$101K - $139K/yr
Five years of experience with End User Computing activities on Workstations, Laptops * Experience with Remote End user support / troubleshooting * Strong quantitative, analytical, and problem solving ...
UAT Tester - IVR
Wilmington, DE · On-site
Understanding of UAT best practices, test data management, and end-user validation processes.
UAT Tester - IVR
Wilmington, DE · On-site
Understanding of UAT best practices, test data management, and end-user validation processes.
Senior Associate- Service Product
Wilmington, DE · On-site
$122K - $162K/yr
Proven ability to manage multiple complex change efforts while maintaining quality and end-user focus * Track record of driving process improvements that enhance product value and customer outcomes
Senior Associate- Service Product
Wilmington, DE · On-site
$122K - $162K/yr
Proven ability to manage multiple complex change efforts while maintaining quality and end-user focus * Track record of driving process improvements that enhance product value and customer outcomes
Senior Associate- Service Product
Wilmington, DE · On-site
$122K - $162K/yr
Proven ability to manage multiple complex change efforts while maintaining quality and end-user focus * Track record of driving process improvements that enhance product value and customer outcomes
Senior Associate- Service Product
Wilmington, DE · On-site
$122K - $162K/yr
Proven ability to manage multiple complex change efforts while maintaining quality and end-user focus * Track record of driving process improvements that enhance product value and customer outcomes
Customer Service Representative
$12.75 - $17.25/hr
It uses standard procedures and IT service management tools to log tickets, apply known solutions, and escalate more complex problems while supporting knowledge capture and user education for ...
Customer Service Representative
$12.75 - $17.25/hr
It uses standard procedures and IT service management tools to log tickets, apply known solutions, and escalate more complex problems while supporting knowledge capture and user education for ...
Documentation and end user training * Serve as a subject matter expert * Serve as a technical ... Have proficiency in peripheral systems such as visitor management, video intercom, LPR, analytics ...
Documentation and end user training * Serve as a subject matter expert * Serve as a technical ... Have proficiency in peripheral systems such as visitor management, video intercom, LPR, analytics ...
Documentation and end user training * Serve as a subject matter expert * Serve as a technical ... Have proficiency in peripheral systems such as visitor management, video intercom, LPR, analytics ...
Documentation and end user training * Serve as a subject matter expert * Serve as a technical ... Have proficiency in peripheral systems such as visitor management, video intercom, LPR, analytics ...
Physical Security Engineer
Wilmington, DE · On-site
Documentation and end user training * Serve as a subject matter expert * Serve as a technical ... Have proficiency in peripheral systems such as visitor management, video intercom, LPR, analytics ...
Physical Security Engineer
Wilmington, DE · On-site
Documentation and end user training * Serve as a subject matter expert * Serve as a technical ... Have proficiency in peripheral systems such as visitor management, video intercom, LPR, analytics ...
Physical Security Engineer
Dover, DE · On-site
Documentation and end user training * Serve as a subject matter expert * Serve as a technical ... Have proficiency in peripheral systems such as visitor management, video intercom, LPR, analytics ...
Physical Security Engineer
Dover, DE · On-site
Documentation and end user training * Serve as a subject matter expert * Serve as a technical ... Have proficiency in peripheral systems such as visitor management, video intercom, LPR, analytics ...
Senior Full-Stack AI Developer
Wilmington, DE · On-site +1
Role will also require heavy stakeholder/end-user engagement throughout the build process ... Manage the full lifecycle of deployed applications, including debugging, enhancements, upgrades ...
Senior Full-Stack AI Developer
Wilmington, DE · On-site +1
Role will also require heavy stakeholder/end-user engagement throughout the build process ... Manage the full lifecycle of deployed applications, including debugging, enhancements, upgrades ...
... end user over phone and through email. Note: Work shift timings will be determined by the customer based on their operational requirements. Shift time: Fridays, Saturdays and Sundays 06:40pm - 08 ...
Quick apply
... end user over phone and through email. Note: Work shift timings will be determined by the customer based on their operational requirements. Shift time: Fridays, Saturdays and Sundays 06:40pm - 08 ...
Senior Full-Stack AI Developer
Wilmington, DE · On-site
Role will also require heavy stakeholder/end-user engagement throughout the build process ... Manage the full lifecycle of deployed applications, including debugging, enhancements, upgrades ...
Senior Full-Stack AI Developer
Wilmington, DE · On-site
Role will also require heavy stakeholder/end-user engagement throughout the build process ... Manage the full lifecycle of deployed applications, including debugging, enhancements, upgrades ...
Senior Technology Change and Communications Analyst
Wilmington, DE · Hybrid
$93K - $136K/yr
Analyzes and reports on application configurations and settings to ensure optimum end user ... Background knowledge of change and project management protocols advantageous * Advanced knowledge ...
Senior Technology Change and Communications Analyst
Wilmington, DE · Hybrid
$93K - $136K/yr
Analyzes and reports on application configurations and settings to ensure optimum end user ... Background knowledge of change and project management protocols advantageous * Advanced knowledge ...
Senior Technology Change and Communications Analyst
Wilmington, DE · Hybrid
$93K - $136K/yr
Analyzes and reports on application configurations and settings to ensure optimum end user ... Background knowledge of change and project management protocols advantageous * Advanced knowledge ...
Senior Technology Change and Communications Analyst
Wilmington, DE · Hybrid
$93K - $136K/yr
Analyzes and reports on application configurations and settings to ensure optimum end user ... Background knowledge of change and project management protocols advantageous * Advanced knowledge ...
Product Owner I (US)
Wilmington, DE · On-site
$91K - $136K/yr
... or end user value * Continuously aligns with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence * Reviews ...
Product Owner I (US)
Wilmington, DE · On-site
$91K - $136K/yr
... or end user value * Continuously aligns with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence * Reviews ...
Product Owner I (US)
Wilmington, DE · On-site
$91K - $136K/yr
... or end user value * Continuously aligns with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence * Reviews ...
Product Owner I (US)
Wilmington, DE · On-site
$91K - $136K/yr
... or end user value * Continuously aligns with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence * Reviews ...
Product Owner I (US)
Wilmington, DE · On-site
$91K - $136K/yr
... or end user value * Continuously aligns with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence * Reviews ...
Product Owner I (US)
Wilmington, DE · On-site
$91K - $136K/yr
... or end user value * Continuously aligns with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence * Reviews ...
Facilities Planner
Wilmington, DE · On-site
Position will be key leader in defining the scope to the end-user's project and validating the ... Manages Project Request Process for the Delaware Valley. Host initial meetings with End Users for ...
Facilities Planner
Wilmington, DE · On-site
Position will be key leader in defining the scope to the end-user's project and validating the ... Manages Project Request Process for the Delaware Valley. Host initial meetings with End Users for ...
Position will be key leader in defining the scope to the end-user's project and validating the ... Manages Project Request Process for the Delaware Valley. Host initial meetings with End Users for ...
Position will be key leader in defining the scope to the end-user's project and validating the ... Manages Project Request Process for the Delaware Valley. Host initial meetings with End Users for ...
Manager End User Computing Euc information
What is a Manager End User Computing (EUC)?
A Manager End User Computing (EUC) oversees the team and technologies that support workplace computing devices, such as desktops, laptops, mobile devices, and related software. This role ensures employees have reliable access to the IT tools they need, manages support teams, and drives improvements in user productivity and security. Managers in EUC are responsible for device lifecycle management, software deployment, technical support, and implementing IT policies to enhance the end-user experience.
What are the key skills and qualifications needed to thrive as a Manager End User Computing (EUC), and why are they important?
To thrive as a Manager End User Computing (EUC), you need deep expertise in IT infrastructure, EUC technologies (such as VDI and MDM), and a relevant degree or certifications like ITIL or Microsoft Certified. Familiarity with tools like VMware Horizon, Citrix, SCCM, and cloud-based management platforms is typically expected. Strong leadership, problem-solving, and communication skills are essential for managing teams and translating technical needs into business solutions. These competencies ensure effective delivery, security, and support of end-user services, which are vital for organizational productivity and digital transformation.
What are some common challenges faced by a Manager End User Computing (EUC) and how can they be addressed?
A Manager End User Computing (EUC) often encounters challenges like balancing security with user convenience, managing diverse device and OS environments, and ensuring timely tech support for end users. Effective solutions include establishing clear IT policies, investing in robust endpoint management tools, and fostering open communication with users to understand their needs. Collaborating closely with IT security and support teams also helps ensure that system updates and new technology rollouts are smooth and minimize disruptions to daily operations.
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What job categories do people searching Manager End User Computing Euc jobs in Delaware look for? The top searched job categories for Manager End User Computing Euc jobs in Delaware are:
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Job description
Sr. Software Engineer
An EUC engineer is responsible for providing onsite technical support to users of computer systems and networks. This may include troubleshooting hardware and software issues, configuring and maintaining systems, and providing training and guidance to users. The job may also involve working with other IT team members to resolve more complex issues. Strong communication and customer service skills are important, especially the ability to clearly & effectively communicate technical information to non technical audiences, including senior management. This role often requires the ability to work independently and troubleshoot problems in a timely manner.
Job Responsibilities include:
- Strong troubleshooting skills for Desktops, Laptops & Peripheral devices.
- Provide onsite physical hands & feet technical support.
- Resolve incidents and problems associated with EUC devices.
- Perform reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them to occur in the future.
- Set up new hire devices, and desk desktops/laptops and install any needed applications per the user onboarding request.
- Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
- Deploying, Installing, and configuring software’s via Intune on client devices.
- Provide software break/fix services and replacement of non warranty assets for end users.
- Configure and support end users on mobile computing platforms.
- Provide onsite hardware support for general troubleshooting and problems for end user computing technologies.
- Provide basic/SOP based support for problems pertaining to end user device applications like MS Office, MS Teams, COTS software etc.
- Provide walk up/tech bar support at the Company specified locations for quick assistance and resolution.
- Utilize ITSM tool and other Company systems to track and report on end user issues and requests.
- Change, Problem, Incident and Configuration Management.
- Asset Management to keep a track of the inventory on day to day basis. Monthly reports.
- Coordinate with other technical/non technical teams (onsite or remote) as needed to resolve the end user issues/requests.
- Provide White Glove support for VIP Users (including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners etc.)
- Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.
- Create, change, and remove printer configurations and queues based on requests.
- Coordinating with vendors for in warranty equipment failures.
- Conferencing/Collaboration/Telephony devices like digital displays, VoIP/Desk Phones, web cams and other audio/video devices.
Skills:
- Microsoft Endpoint Manager (Intune / SCCM).
- Experience managing desktop configuration polices via Intune.
- Create and maintain Intune Policies and deployment scripts.
- Administering Windows operating systems.
- All aspects of IMAC (Install Move Add Change) including JML (Joiner, Mover & Leaver).
- Knowledge on BitLocker management and LAPS. (Local admin password solution)
- Basic knowledge on Browser technologies Ex: Internet Explorer, Chrome
- Basic knowledge on end user break fix for designated equipment (All EUC equipment).
- Basic Knowledge of Azure AD, Active Directory; including GPO and DNS.
- Knowledge on imaging laptops.
- Knowledge on basic networking and proxy technologies.
- Knowledge on Active Directory to build user network profiles, reset passwords, unlock accounts, etc.
- Knowledge on Change, Problem, Incident and Configuration Management.
- Knowledge on Asset Management
About Keylent
Sourced by ZipRecruiter
Keylent Inc, based in Wilmington, DE, US, operates in the dynamic IT services and solutions industry. Their official platform, keylent.com, further details their robust suite of services which primarily comprise software consulting, quality assurance, project management, and business intelligence. Keylent Inc has been an integral part of the industry since its inception, serving diverse clients with their specialized, innovative IT solutions. This customer-centric firm is founded on the core values of reliability, integrity, and zealous innovation. Their mission is to empower businesses in navigating the complex technological landscape with ease, efficiency, and confidence. Notably, Keylent Inc has been recognized for its commitment to exceptional service delivery and the profound impact of its solutions in facilitating business growth.
Industry
Internet and it
Company size
11 - 50 Employees
Headquarters location
Wilmington, DE, US
Year founded
2010