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End User Services Manager Jobs in Delaware (NOW HIRING)

Swoon Staffing

IT Support Tech

Wilmington, DE · On-site

$24/hr

If you thrive in a people-first environment and have a solid foundation in end-user support, we ... Assisting the Service Desk by actively taking and resolving intake calls * Collaborating with your ...

Stefanini

Mainframe Software Developer

Dover, DE · On-site

$39 - $50/hr

This includes end-user documentation and manuals as well as status updates to management and users ... services to Fortune 1000 enterprises around the world. Our presence is in countries like the ...

CSS Tec

IT App & Sys Admin

Wilmington, DE · On-site

Support change management and release execution by following established SDLC practices ... Maintain and monitor infrastructure and end-user systems (network, workstations, phones, endpoints ...

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Showing results 21-40

All JobsEnd User Services JobsEnd User Services Manager JobsEnd User Services Manager Jobs in Delaware

End User Services Manager information

See Delaware salary details

$75.1K

$120.2K

$157.1K

How much do end user services manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for end user services manager in Delaware is $120,191.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,600.00 and $116,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an end user services manager, and why are they important?

To thrive as an End User Services Manager, you need expertise in IT service management, troubleshooting, and user support, often supported by a bachelor's degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or Microsoft are typically expected. Strong leadership, communication, and problem-solving skills help you effectively manage teams and interact with diverse stakeholders. These skills and qualities are crucial for delivering reliable end-user support, optimizing IT processes, and ensuring high user satisfaction.

What is the difference between End User Services Manager vs Help Desk Supervisor?

AspectEnd User Services ManagerHelp Desk Supervisor
CredentialsIT-related certifications (e.g., CompTIA, ITIL)IT certifications often preferred, but less specialized
Work EnvironmentOversees multiple support teams, strategic planningManages help desk staff, daily support operations
Industry UsageCommon in large organizations, IT service providersFound in various organizations, customer support focus
Search/Comparison IntentUnderstanding managerial roles in end user supportComparing frontline support management positions

The End User Services Manager typically oversees broader support functions, focusing on strategic planning and team management, while the Help Desk Supervisor manages daily help desk operations and frontline support staff. Both roles require IT knowledge and certifications, but the manager role involves higher-level oversight and coordination across multiple teams.

What are common challenges faced by an end user services manager, and how can they be addressed?

End User Services Managers often encounter challenges such as balancing diverse user needs, managing high ticket volumes, and ensuring timely resolution of technical issues. Addressing these requires strong communication skills, effective prioritization, and continuous process improvement. Building a collaborative team culture and leveraging tools for tracking and managing support requests can also help ensure high-quality service delivery. Regularly gathering user feedback and staying updated on emerging technologies are key to proactively addressing potential issues.

What does an end user services manager do?

An End User Services Manager oversees the support and delivery of IT services to employees and end users within an organization. They manage teams that handle service desk operations, technical support, and user training to ensure smooth technology experiences. Their role often includes developing service strategies, implementing best practices, and ensuring high levels of customer satisfaction. They also coordinate with other IT departments to resolve complex issues and drive continuous improvement.
What are popular job titles related to End User Services Manager jobs in Delaware? For End User Services Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching End User Services Manager jobs in Delaware look for? The top searched job categories for End User Services Manager jobs in Delaware are:
End User Services Manager jobs near you
Infographic showing various End User Services Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $120,191 per year, or $57.8 per hour.

Physical Security Systems Engineer (Access Control, CCTV & Networking)

cookboardman

Dover, DE

Full-time

Posted 25 days ago

Job description

Physical Security Systems Engineer will be responsible for high level configuration and integration of access control and IP/analog surveillance systems.  They will also have strong knowledge of all Physical Security systems and will be asked to serve as both an escalation point for installations and troubleshooting and a technical advisor to clients. 

Essential Functions 

  • Configuration of physical security and supporting systems at a high level
  • Programming and commissioning line diagrams and as builts.
  • Technical oversight of project engineering and configuration tasks
  • Documentation and end user training
  • Serve as a subject matter expert
  • Serve as a technical advisor
  • Serve as an escalation point for troubleshooting
  • Develop and oversee project commissioning and testing
  • Participate as a trainer in A3U and other training programs
  • Perform end-user training
  • Other duties as assigned

Minimum Qualifications  

  • Hold and retain certification in at least three VMS systems
  • Hold and retain certification in at least two access control systems
  • Hold and retain enterprise/advanced-level certification in at least one access control or VMS’s
  • Have a minimum two years of experience configuring physical security systems
  • Have served as a Lead Technician – Physical Security (or equal) for a minimum of two years
  • Must pass pre-employment background check and drug test

Knowledge, Skills and Abilities

  • Have basic knowledge of network fundamentals, SQL database and Windows Server
  • Have proficiency in peripheral systems such as visitor management, video intercom, LPR, analytics, gate systems, etc.
  • Have mastery of IP camera technology, controller hardware, door hardware and credential technologies
  • Have the ability to communicate at a high level with customer IT staff
  • Have the ability to work with customer to design system configurations
  • function as an engineering resource for the project team on typical physical security projects
  • Participate in project commissioning and testing
  • Assist in the enforcement of standards related to final documentation
  • Possess basic system design and quoting abilities to assist sales when needed

Apply