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End User Services Manager Jobs in Florida (NOW HIRING)

ConfigUSA

End User Computing

Miami, FL · On-site

Maintain accurate tracking of all devices through ServiceNow asset management. _____ 3. User Data ... Ensure adherence to agreed service windows and delivery timelines. _____ Work Environment ...

Techvilla Solutions

IT End User Analyst

Miami, FL · On-site

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support ... Manage and resolve ServiceNow incidents, service requests, and knowledge-related tickets. * Create ...

Techvilla Solutions

IT End User Analyst

Hallandale, FL · On-site

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support ... Manage and resolve ServiceNow incidents, service requests, and knowledge-related tickets. * Create ...

Techvilla Solutions

IT End User Analyst

South Miami, FL · On-site

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support ... Manage and resolve ServiceNow incidents, service requests, and knowledge-related tickets. * Create ...

Techvilla Solutions

IT End User Analyst

Miami, FL · On-site

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support ... Manage and resolve ServiceNow incidents, service requests, and knowledge-related tickets. * Create ...

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All JobsEnd User Services JobsEnd User Services Manager JobsEnd User Services Manager Jobs in Florida

End User Services Manager information

See Florida salary details

$56K

$89.7K

$117.3K

How much do end user services manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for end user services manager in Florida is $89,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,100.00 and $87,100.00 per year, depending on experience, location, and employer.

What does an end user services manager do?

An End User Services Manager oversees the support and delivery of IT services to employees and end users within an organization. They manage teams that handle service desk operations, technical support, and user training to ensure smooth technology experiences. Their role often includes developing service strategies, implementing best practices, and ensuring high levels of customer satisfaction. They also coordinate with other IT departments to resolve complex issues and drive continuous improvement.

What are the key skills and qualifications needed to thrive as an end user services manager, and why are they important?

To thrive as an End User Services Manager, you need expertise in IT service management, troubleshooting, and user support, often supported by a bachelor's degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or Microsoft are typically expected. Strong leadership, communication, and problem-solving skills help you effectively manage teams and interact with diverse stakeholders. These skills and qualities are crucial for delivering reliable end-user support, optimizing IT processes, and ensuring high user satisfaction.

What are common challenges faced by an end user services manager, and how can they be addressed?

End User Services Managers often encounter challenges such as balancing diverse user needs, managing high ticket volumes, and ensuring timely resolution of technical issues. Addressing these requires strong communication skills, effective prioritization, and continuous process improvement. Building a collaborative team culture and leveraging tools for tracking and managing support requests can also help ensure high-quality service delivery. Regularly gathering user feedback and staying updated on emerging technologies are key to proactively addressing potential issues.

What is the difference between End User Services Manager vs Help Desk Supervisor?

AspectEnd User Services ManagerHelp Desk Supervisor
CredentialsIT-related certifications (e.g., CompTIA, ITIL)IT certifications often preferred, but less specialized
Work EnvironmentOversees multiple support teams, strategic planningManages help desk staff, daily support operations
Industry UsageCommon in large organizations, IT service providersFound in various organizations, customer support focus
Search/Comparison IntentUnderstanding managerial roles in end user supportComparing frontline support management positions

The End User Services Manager typically oversees broader support functions, focusing on strategic planning and team management, while the Help Desk Supervisor manages daily help desk operations and frontline support staff. Both roles require IT knowledge and certifications, but the manager role involves higher-level oversight and coordination across multiple teams.

What skills are needed for end user services manager?

An end user services manager needs strong technical skills in hardware, software, and network troubleshooting, along with excellent communication and customer service abilities. Leadership, problem-solving, and the ability to manage a team are also essential, often supported by certifications like ITIL or CompTIA. Familiarity with help desk tools and a proactive approach to user support are important for success in this role.

What are popular job titles related to End User Services Manager jobs in Florida?

For End User Services Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching End User Services Manager jobs in Florida look for?

The top searched job categories for End User Services Manager jobs in Florida are:

What cities in Florida are hiring for End User Services Manager jobs?

Cities in Florida with the most End User Services Manager job openings:

End User Services Manager jobs near you
Infographic showing various End User Services Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $89,741 per year, or $43.1 per hour.

Manager End User Services

Philip Morris International

Tampa, FL • On-site

$109K - $110K/yr

Full-time

Posted 9 days ago

Job description

Manager, End User Services
Tampa, FL
About PMI U.S.
PMI U.S., the U.S. businesses of Philip Morris International, is building a smoke-free future through innovation, technology, and reduced-risk products. With investments across manufacturing, technology, and commercial operations, PMI offers opportunities for employees to make a meaningful impact while growing their careers.
About the Role
The Manager, End User Services is responsible for leading workplace technology services that support employee productivity and business operations. This role drives service excellence, operational performance, technology lifecycle management, and continuous improvement initiatives while serving as a trusted advisor to business stakeholders.
Key Responsibilities
  • Lead delivery of workplace technology services and ensure high levels of service quality and customer satisfaction.
  • Own operational performance, service metrics, and continuous improvement initiatives.
  • Manage hardware lifecycle programs, device refresh activities, and technology procurement planning.
  • Lead workplace technology projects and service enhancement initiatives from planning through execution.
  • Serve as a trusted advisor to business leaders on End User Services strategy and priorities.
  • Resolve complex operational issues and manage critical escalations.
  • Identify opportunities for automation, standardization, and process optimization.
  • Proactively monitor risks and implement improvements that enhance the employee experience.
  • Build and manage vendor relationships, ensuring accountability for service delivery and performance.
Qualifications
Required
  • 5+ years of experience in End User Services, Workplace Technology, Service Delivery, IT Operations, Infrastructure Support, or related areas.
  • Experience leading service delivery and operational improvement initiatives.
  • Experience managing hardware lifecycle and device refresh programs.
  • Experience delivering technology projects within enterprise environments.
  • Experience managing vendors and outsourced service providers.
Preferred
  • Bachelor's degree in Information Technology, Engineering, Business Administration, Project Management, or a related field.
  • ITIL Foundation certification or equivalent.
  • PMP, Prince2, Agile, or other project management certifications.
Additional Information
  • Must be legally authorized to work in the United States.
  • International relocation support is not available.
  • Internal applicants may require manager approval based on tenure and performance status.
  • Non-PMI employees should apply through PMI's external careers site.

PMI is an Equal Opportunity Employer.
#PMIUS #LI-AC1

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