ZipRecruiter

Log In

1

Director End User Technology Jobs (NOW HIRING)

TORY BURCH

Manager, End User Technology

Jersey City, NJ · On-site

$127K/yr

They are seeking a Manager of End User Technology who will oversee end-user technologies and ensure operational stability while providing effective support and collaboration across teams.

Tory Burch LLC

Manager, End User Technology

Jersey City, NJ · On-site

$121K/yr

... end-user technologies to meet the organization's computing needs, while maintaining the integrity ... and facilitating direct partnership with systems and security teams. Leveraging strong ...

Tory Burch

Manager, End User Technology

Jersey City, NJ

$121K/yr

... end-user technologies to meet the organization's computing needs, while maintaining the integrity ... and facilitating direct partnership with systems and security teams. Leveraging strong ...

F5, Inc.

Director - End User Services

Seattle, WA · On-site

Director - End User Services (EUS) Location: Seattle Position Summary The F5 Digital team is ... Proactively identify and mitigate risks related to user support, technology adoption, and ...

TIER4 GROUP

End User Technology Lead

Atlanta, GA · On-site

$50 - $53/hr

End User Tech Lead Contract to Hire | Onsite One of our top digital banking clients has recently emerged as a spinoff from their parent company. Because of this, they need to bring on an End User ...

Kaseya

Sr. Engineer, End User Technology

Miami, FL · On-site

The Senior Engineer, End User Technology is responsible for designing, supporting, and automating the end-user technology environment to deliver a secure and productive employee experience.

Kaseya Careers

Sr. Engineer, End User Technology

Miami, FL

$99K - $136K/yr

The Senior Engineer, End User Technology at Kaseya is responsible for designing, supporting, automating, and continuously improving the end-user technology environment to deliver a secure, reliable ...

next page

Showing results 1-20

People also search for

All JobsEnd User Technology JobsDirector End User Technology Jobs

Director End User Technology information

See salary details

$29K

$117.6K

$227.5K

How much do director end user technology jobs pay per year?

As of Jul 7, 2026, the average yearly pay for director end user technology in the United States is $117,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $169,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of End User Technology, and why are they important?

To thrive as a Director of End User Technology, you need deep expertise in IT infrastructure, end-user support, and leadership, typically supported by a bachelor’s degree in information technology or a related field. Familiarity with enterprise systems such as Microsoft 365, device management platforms, ITIL frameworks, and certifications like CompTIA or Microsoft Certified: Modern Desktop Administrator are highly valuable. Exceptional communication, problem-solving, and strategic planning skills set standout leaders apart in this role. These skills ensure efficient technology operations, user satisfaction, and alignment of IT services with organizational goals.

How does the Director End User Technology typically collaborate with other departments to enhance organizational productivity?

The Director End User Technology works closely with departments such as IT, HR, and Operations to ensure that technology solutions align with business needs and user requirements. They lead cross-functional teams to implement new tools, manage device rollouts, and address end-user support issues. Regular meetings and feedback sessions are common to prioritize projects, resolve challenges, and drive adoption of new technologies, ultimately enhancing productivity across the organization.

What does a Director of End User Technology do?

A Director of End User Technology is responsible for overseeing the technology and support services that employees use on a daily basis, such as computers, mobile devices, software, and collaboration tools. This role involves managing teams that provide technical support, ensuring system reliability, and implementing strategies to improve user experience and productivity. They also work closely with other IT leaders to align end-user technology with business goals and manage budgets for technology upgrades and initiatives.

What is the difference between Director End User Technology vs Network Manager?

AspectDirector End User TechnologyNetwork Manager
Primary FocusOverseeing end user devices, software, and support servicesManaging network infrastructure, security, and connectivity
CertificationsITIL, CompTIA A+, Microsoft certificationsCisco CCNA, CCNP, CompTIA Network+
Work EnvironmentIT departments, user support teams, enterprise environmentsNetwork operations centers, data centers, enterprise networks
Industry UsageTechnology, finance, healthcare, large enterprisesTelecommunications, IT services, large organizations

The main difference is that the Director End User Technology focuses on managing end user devices and support, while the Network Manager specializes in network infrastructure and connectivity. Both roles require IT certifications and are vital in enterprise IT environments, but their scope and daily responsibilities differ significantly.

More about Director End User Technology jobs
What cities are hiring for Director End User Technology jobs? Cities with the most Director End User Technology job openings:
What job categories do people searching Director End User Technology jobs look for? The top searched job categories for Director End User Technology jobs are:
Director End User Technology jobs near you
Infographic showing various Director End User Technology job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $117,556 per year, or $56.5 per hour.
Director, End-User Services

Director, End-User Services

QCR Holdings, Inc.

Moline, IL • On-site

Full-time

Posted 20 days ago

Job description

Description:

TITLE: Director of End-User Services

DEPARTMENT: GO IT End-User Services


JOB SUMMARY:

The Director, End User Services, is responsible for leading enterprise end user technology, service desk operations, desktop support, user account provisioning, and IT service management practices. The Director will lead a world-class support organization using the ITIL framework to provide service management structure and discipline. This role will drive a secure, compliant, and user-focused environment while advancing operational maturity and continuous improvement.



ESSENTIAL FUNCTIONS:

  • Lead and develop teams responsible for end user support, account provisioning, and service management.
  • Define EUS roadmap and execute strategy for end user technologies and service delivery
  • Partner with business, audit, and security teams to align services with organizational priorities.
  • Collaborate with technology peers to ensure high percentage of first call response
  • Participate in business engagement feedback sessions and address escalated business impacting issues
  • Drive a culture of service excellence and continuous improvement to maintain best in class end user experience
  • Own user lifecycle management includes onboarding, role changes, and offboarding.
  • Lead enterprise account provisioning processes across all systems and applications.
  • Oversee the coordination of employee system access across multiple systems
  • Ensure development and compliance with standard operating procedures
  • Oversee Service Desk and Desktop Support delivery.
  • Drive improvements in customer satisfaction and service quality.
  • Ensure effective lifecycle management of end-user devices and software.
  • Contribute to and support enterprise initiatives from an end user perspective.
  • Own and mature ITIL processes including incident response, service requests, problem management, change enablement, and asset management
  • Drive standardization and measurable improvements across all service processes
  • Define and monitor service levels, metrics, and reporting for all technology functions
  • Lead root cause analysis and long-term issue resolution
  • Ensure adherence to regulatory and internal control requirements
  • Maintain audit-ready procedures, documentation, and evidence
  • Support audits and lead remediation of identified issues
  • Strengthen control effectiveness across provisioning and service management
  • Hire, develop, motivate, and train staff, including planning and delegating work assignments and projects.
  • Evaluate performance, administer touch points and deliver performance evaluations.
  • Foster a positive work environment that encourages professional growth and development.
  • Establish clear expectations and hold team members accountable to performance and behaviors aligned with our culture.
  • Understand and administer compensation based on pay for performance philosophy, including merit increases and variable pay.
  • Participate in community engagement events. This can include professional, civic and community groups.
  • Comply with all company or regulatory policies, procedures and requirements applicable to this position.
  • Foster and preserve a culture of inclusion, innovation, collaboration, accountability, achievement and passion.
  • Additional duties and responsibilities may be required to support the company’s mission, vision and values.



QUALIFICATIONS:

  • Bachelor’s degree or equivalent experience in leading enterprise support, system provisioning and IT Service Management teams.
  • Ten+ years of progressive leadership experience.
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to work in a fast-paced environment and adapt to change.
  • Experience in enterprise provisioning, access governance, or identity lifecycle management.
  • Strong knowledge of IT service management (ITIL). ITIL Certification preferred.
  • Experience working in regulated environments with audit and compliance focus.
  • Strong leadership skills.



WORKING CONDITIONS:

  • Duties are performed in a professional office environment.
  • Travel to different locations required.



At QCR Holdings, Inc. we are committed to fostering and preserving a culture of inclusion and strongly believe that it's our differences - of all kinds - that make our company and our communities better and stronger.
QCR Holdings, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status.
It is the policy of QCR Holdings, Inc. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment.Requirements: