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Director End User Technology Jobs (NOW HIRING)

SharkNinja

IT Site Engineer

Needham, MA · On-site

Reporting to the Director, End User Services , you will resolve technology issues, provision and support hardware and user access, and deliver a consistent, high-quality support experience across our ...

Techvilla Solutions

IT End User Analyst

Medley, FL

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Techvilla Solutions

IT End User Analyst

Miami, FL · On-site

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Techvilla Solutions

IT End User Analyst

Miramar, FL · On-site

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Techvilla Solutions

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Techvilla Solutions

IT End User Analyst

Hialeah, FL · On-site

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Techvilla Solutions

IT End User Analyst

Opa Locka, FL · On-site

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Tamus

End User Support Specialist I

Texarkana, TX · On-site

$40K/yr

Job Title End User Support Specialist I Agency Texas A&M University - Texarkana Department Division Of Technology And Distance Education Proposed Minimum Salary $3,333.33 monthly Job Location ...

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Director End User Technology information

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$29K

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$227.5K

How much do director end user technology jobs pay per year?

As of Sep 6, 2026, the average yearly pay for director end user technology in the United States is $117,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $169,000.00 per year, depending on experience, location, and employer.

What does a director end user technology do?

A Director of End User Technology is responsible for overseeing the technology and support services that employees use on a daily basis, such as computers, mobile devices, software, and collaboration tools. This role involves managing teams that provide technical support, ensuring system reliability, and implementing strategies to improve user experience and productivity. They also work closely with other IT leaders to align end-user technology with business goals and manage budgets for technology upgrades and initiatives.

How does a director end user technology typically collaborate with other departments to enhance organizational productivity?

The Director End User Technology works closely with departments such as IT, HR, and Operations to ensure that technology solutions align with business needs and user requirements. They lead cross-functional teams to implement new tools, manage device rollouts, and address end-user support issues. Regular meetings and feedback sessions are common to prioritize projects, resolve challenges, and drive adoption of new technologies, ultimately enhancing productivity across the organization.

What are the key skills and qualifications needed to thrive as a director end user technology, and why are they important?

To thrive as a Director of End User Technology, you need deep expertise in IT infrastructure, end-user support, and leadership, typically supported by a bachelor’s degree in information technology or a related field. Familiarity with enterprise systems such as Microsoft 365, device management platforms, ITIL frameworks, and certifications like CompTIA or Microsoft Certified: Modern Desktop Administrator are highly valuable. Exceptional communication, problem-solving, and strategic planning skills set standout leaders apart in this role. These skills ensure efficient technology operations, user satisfaction, and alignment of IT services with organizational goals.

What is the difference between Director End User Technology vs Network Manager?

AspectDirector End User TechnologyNetwork Manager
Primary FocusOverseeing end user devices, software, and support servicesManaging network infrastructure, security, and connectivity
CertificationsITIL, CompTIA A+, Microsoft certificationsCisco CCNA, CCNP, CompTIA Network+
Work EnvironmentIT departments, user support teams, enterprise environmentsNetwork operations centers, data centers, enterprise networks
Industry UsageTechnology, finance, healthcare, large enterprisesTelecommunications, IT services, large organizations

The main difference is that the Director End User Technology focuses on managing end user devices and support, while the Network Manager specializes in network infrastructure and connectivity. Both roles require IT certifications and are vital in enterprise IT environments, but their scope and daily responsibilities differ significantly.

Is IT hard to become a director end user technology?

Becoming a Director of End User Technology typically requires extensive experience in IT, strong leadership skills, and knowledge of end user systems and tools. It often involves progressing through roles such as IT manager or senior technician, along with relevant certifications like ITIL or Microsoft certifications. The role demands strategic planning, project management, and staying current with technology trends.
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Director End User Technology jobs near you
Infographic showing various Director End User Technology job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $117,556 per year, or $56.5 per hour.

Senior Manager, End User Technology Engineering

Ahold Delhaize USA

Salisbury, NC • On-site

$151K - $226K/yr

Full-time

Re-posted 17 days ago

Key responsibilities

  • Lead a team of End User Technology engineers to deliver and maintain end user devices and solutions.

  • Manage the end-user compute environment and related management tools, including Windows, macOS, and various endpoint management and security solutions.

  • Coordinate meetings, liaise with vendors and stakeholders, and troubleshoot technical issues related to end user technology.

Ahold Delhaize USA rating

5.8

Company rating: 5.8 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

75th of 124 rated grocery stores

Job description

IntroductionAhold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

OverviewThe Senior Manager, End User Technology Engineering is a crucial, highly technical, hands-on, leadership position dedicated to delivering world-class end user technology solutions across ADUSA's corporate and retail associate base. This role drives the service design, implementation and support of end user devices, actively keeping the environment current, secure and available. The ideal candidate demonstrates deep technical expertise, outstanding communication, and proven leadership skills to drive operational excellence in a fast-paced, high-impact environment.
In addition, this position will serve as an escalation point for all matters related to executive technical support, working collaboratively with service providers and partner technology teams to develop and deliver services that effectively address the needs of the ADUSA community. The manager will lead a team of highly skilled engineering professionals, setting high standards for responsiveness, professionalism, and problem-solving. They will also oversee staff development through continuous initiatives, regular metrics assessment, and the adoption of ITIL best practices and strategies designed to enhance efficiency, communication, and the overall customer experience.
Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Quincy, MA and Chicago, IL.
Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

  • Lead a team of End User Technology engineers, keeping the end user technology environment current, compliant and able to meet the needs of Corporate and Retail users across ADUSA.
  • Manage the end-user compute environment and the management tools required, including:
    • Windows and macOS based devices
    • Microsoft Intune, Defender, Endpoint Manager, SCCM, JAMF, SysTrack and Zscaler
    • Windows Hello for Business and passwordless Microsoft Authenticator solutions
    • Citrix RemoteApps and VDI, Azure Virtual Desktop
  • Technical depth and hands-on troubleshooting across end-user technologies
  • Leadership and team development
  • Strategic thinking and proactive problem solving
  • Exceptional customer service and interpersonal skills
  • Professionalism and empathy in all interactions, with a customer-centered mindset.
  • Adaptability and resilience in the face of changing priorities or unexpected challenges
  • Keen attention to detail and commitment to quality
  • Innovative thinking and a passion for continuous learning
  • Professional demeanor and strong leadership skills
  • Ability to manage stressful situations in a calm, courteous, and confident manner
  • Proven ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to utilize metrics and data to improve service quality and team performance
  • Passion for IT and eagerness to stay current with changing technology practices
  • Coordinate, conduct, and lead meetings to drive solutions from technology teams as it relates to issues impacting our customers
  • Liaise with vendor partners, business users, IT programmers and IT Service owners regarding end user solutions

Requirements

  • Bachelor's degree in computer science, technical field and/or Business-related field
  • Equivalent trainings/certifications/experience equivalency will be considered
  • 5 or more years of equivalent experience in relevant job or field of technology
  • Excellent written and verbal communication skills; ability to communicate across the organization
  • Ability to plan, prioritize and drive issues, tasks, and deliverables from concept to closure
  • Experience with IT service management (ServiceNow), remote support tools, incident escalation, and ITIL or similar frameworks.
  • High degree of discretion, professionalism, and commitment to confidentiality.

Preferred Qualifications:
  • Master's degree, Advanced training and or certifications in relevant field/s of study preferred
  • Experience in Agile teams and/or Product/Platform based operating model
  • Experience in retail or grocery preferred

Salary Range: $151,200 - $226,800
Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

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