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End User Experience Jobs (NOW HIRING)

ICANN

End User Support

Los Angeles, CA · On-site

In this role, you will take full ownership of the end-to-end user experience, from onboarding through daily support to issue resolution and continuous improvement. Key Responsibilities & Duties:

The Kraft Group

$132 - $155/hr

Technical/Analytics SUMMARY The End User Experience Senior Manager is responsible for defining and advancing the strategy, standards, and delivery of end-user technology services across all TKG ...

New

CYNET SYSTEMS

End User Support Specialist

Baltimore, MD · On-site

$50 - $55/hr

Skills: * 5+ years of experience in IT end-user computing or endpoint management roles, with a ... focus on enterprise environments. * 3+ years of hands-on experience with Microsoft SCCM (System ...

Mondi AG

IT Team Lead - End User Experience

Jackson, MO · On-site

$145K/yr

About the Role The IT Manager - End User Experience is responsible for leading end-user technology support and services across the Americas region. This role ensures a secure, efficient, and reliable ...

Mondi AG

IT Team Lead - End User Experience

Jackson, MO · On-site

$145K/yr

About the Role The IT Manager - End User Experience is responsible for leading end-user technology support and services across the Americas region. This role ensures a secure, efficient, and reliable ...

Addison Group

End User Support

Oklahoma City, OK · On-site

$20 - $22/hr

End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $20 - $22 / hour depending on experience Benefits : The position is eligible for medical, dental, vision, and ...

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End User Experience information

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$27.5K

$95K

$154K

How much do end user experience jobs pay per year?

As of Aug 24, 2026, the average yearly pay for end user experience in the United States is $95,037.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $126,000.00 per year, depending on experience, location, and employer.

What is an end user experience?

An End User Experience job focuses on ensuring that technology, applications, and services are user-friendly, efficient, and aligned with business needs. Professionals in this role assess user feedback, identify pain points, and collaborate with IT and design teams to improve overall usability and satisfaction. They may also monitor system performance, provide training, and implement best practices to enhance the digital workplace. The goal is to create a seamless and productive experience for employees or customers using the technology.

What are the typical daily responsibilities of someone working in end user experience?

Daily tasks for End User Experience professionals often include analyzing user feedback, conducting usability testing, and collaborating with product managers, designers, and engineers to improve interfaces. You may create wireframes and prototypes, review user analytics data, and present findings or recommendations to stakeholders. The work is highly collaborative and iterative, requiring regular updates to design solutions based on both quantitative and qualitative user input. This dynamic environment ensures you stay closely connected to user needs while making a meaningful impact on product quality.

What are the key skills and qualifications needed to thrive in the end user experience position, and why are they important?

To excel in an End User Experience role, you need a background in user experience (UX) or human-computer interaction (HCI), a keen understanding of usability principles, and often a related bachelor's degree. Familiarity with design and prototyping tools like Figma, Adobe XD, or Axure, as well as user analytics platforms such as Google Analytics or Hotjar, is highly beneficial. Strong problem-solving, communication, and empathy skills set candidates apart by enabling effective collaboration and genuine user advocacy. These competencies ensure the delivery of intuitive products that meet end-user needs and drive customer satisfaction.

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What states have the most End User Experience jobs?

States with the most job openings for End User Experience jobs include:

What job categories do people searching End User Experience jobs look for?

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End User Experience jobs near you
Infographic showing various End User Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $95,037 per year, or $45.7 per hour.

End User Support

ICANN

Los Angeles, CA • On-site

Full-time

Posted 10 days ago

Job description

Job Summary:
We are looking for a tech-savvy, customer-focused End User Support individual to join our IT team. In this role, you will be the go-to expert for providing hands-on and remote technical support to ICANN staff, contractors, and Board members. You'll support end users with hardware, software, collaboration tools, meeting services, and IT processes - helping maintain a productive, connected, and secure work environment across office and remote settings. In this role, you will take full ownership of the end-to-end user experience, from onboarding through daily support to issue resolution and continuous improvement.
Key Responsibilities & Duties:
Technical Support & Troubleshooting
  • Provide responsive on-site and remote support for desktops, laptops, mobile devices, peripherals, and user applications; own the user experience end to end.
  • Diagnose and resolve issues with Windows/MacOS operating systems and common business applications.
  • Act as remote hands for the infrastructure and network teams, assisting with server room or network tasks as directed.
  • Participate in on-call rotations as scheduled, proactively monitoring internal systems
User Lifecycle Management and IT Compliance
  • Follow IT's service delivery model by properly logging, tracking, and managing all user requests, incidents, and tasks through the designated ITSM ticketing system.
  • Support and adhere to the Joiner-Mover-Leaver (JML) process, including onboarding and offboarding tasks, account provisioning, and access controls.
  • Coordinate with HR and security teams to enforce compliance and ensure timely execution of IT-related changes.
  • Adhere to IT policies and procedures, and ensure their enforcement during all end user support activities-including those related to data retention, preservation, and compliance.
Collaboration & Productivity Tools
  • Administer software licenses and provide frontline support for end user productivity tools including Microsoft 365, Zoom, Slack, and other collaboration platforms.
  • Assist with user training and troubleshooting to ensure effective use of productivity tools.
  • Promote and enforce best practices in security awareness, including responsible use of systems, password hygiene, and data handling.
Project Support & Initiative
  • Support IT projects within the end user support remit (e.g., hardware refreshes, software rollouts, user training programs, or new service implementations).
  • Actively support cross-functional IT projects by providing input and implementation support related to end user needs, experience, and system adoption.
  • Contribute to continuous improvement initiatives by identifying trends, gathering user feedback, and recommending enhancements to tools, processes, and service delivery that improve the overall end user experience.
Conference Room & Meeting Support
  • Travel to local or regional offices as well as both in-person and hybrid ICANN ICANN events to provide high touch support, including setup, troubleshooting, and real-time assistance
  • Ensure seamless execution of hybrid meetings, town halls, and video conferencing sessions as needed.
  • Provide Level 1 support for conference room AV systems, digital displays, and meeting equipment.
  • Maintain and test room technology to ensure availability and performance.
Hardware & Asset Management
  • Deploy, configure, and maintain end-user hardware including desktops, laptops, printers, and mobile devices.
  • Maintain accurate IT asset inventory and oversee lifecycle management.
End User Engagement & Documentation
  • Create and maintain documentation including knowledge base articles and user guides.
  • Provide end-user training and communicate changes in IT services or tools.
  • Other duties as assigned or requested
Required Knowledge, Skills, and Abilities (KSAs):
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)
  • Proficiency using desktop and server operating systems and application support experience with Microsoft, Apple, and Google solutions
  • Strong understanding of hardware support, mobile device management (MDM), and remote assistance tools
  • Experience with AV equipment, Zoom Rooms, and conference room technologies
  • Knowledge of ITIL or similar service management practices, particularly around user onboarding/offboarding
  • Experience with ITSM platforms (e.g., ServiceNow, Jira Service Management)
  • Familiarity with networking basics (VPN, DNS, Wi-Fi troubleshooting)
  • Strong communication and interpersonal skills, with a focus on user experience and stakeholder engagement
  • Detail-oriented and organized with the ability to muti-task and work independently
  • Basic scripting or automation experience is a plus
  • Flexible availability
Education and Experience Requirements:
  • Associate's or Bachelor's Degree preferred
  • 0 - 1 years of related technical support experience with a Bachelor's degree; or equivalent years of experience if without a Bachelor's degree
  • Previous experience contributing to or leading user-facing IT projects
  • Preferred Certifications: CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, ITIL Foundations
Language
  • Fluency, both written and spoken, in English is required
  • ICANN is a global organization that values diversity; preference will be given to candidates with demonstrated skills in additional languages besides English
Working Conditions & Physical Requirements:
  • Work is performed in a normal office environment with limited privacy and some exposure to background noise.
  • While performing the duties of this job, the employee is frequently required to stand and walk. The employee regularly is required to sit. The employee is frequently required to talk or hear; use hands and arms to reach, handle or feel. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
  • International travel may be required to support ICANN related meetings as requested for lengths of 10-12 days for each trip, approximately three times per year, likely on different continents.
  • Willingness and ability to travel domestically and internationally to support EUS function at other offices and meetings for lengths of 3-6 days, approximately five times per year.
  • Ability to travel with limited restrictions globally.
  • Comfort level with an international work environment.
  • The employee may occasionally lift and/or move up to 25 pounds.

Targeted Base Salary Low:
$53,000 + 10% Bonus + Benefits
Targeted Base Salary High:
70,000 + 10% Bonus + Benefits
Note: The salary range provided here is a general estimation for the position at the time of posting based on the primary location. Salary ranges vary based upon geographic regions and countries. Final compensation packages take into consideration of a variety of factors including but not limited to a candidate's location, work experience, knowledge, skills and other compensable factors.

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