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End User It Experience Analyst Jobs (NOW HIRING)

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End-User Services Lead

Washington, DC · On-site

$189K/yr

... user experience for CLIENT's geographically distributed workforce. This role requires deep ... Support Service Desk analysts with training, knowledge transfer, and technical guidance on end-user ...

ICONMA

End user support

Wichita, KS · On-site

End User Support Location: Wichita, KS Duration: 3 months Description: This position is part of a ... Experience: - Basic computer skills. - Customer Service . Required: - Strong organizational skills ...

Techvilla Solutions

IT End User Analyst

Miami, FL · On-site

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

DRT Strategies, Inc.

UI/UX Analyst

Atlanta, GA · On-site

$31 - $41/hr

We are problem solvers dedicated to your success, combining Fortune 500 experience with small ... In addition, this team develops innovative data capture and analysis techniques to enhance safety ...

Techvilla Solutions

IT End User Analyst

Miami, FL · On-site

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Techvilla Solutions

IT End User Analyst

Miramar, FL · On-site

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Techvilla Solutions

IT End User Analyst

Aventura, FL · On-site

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

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End User It Experience Analyst information

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$46K

$117.5K

How much do end user it experience analyst jobs pay per year?

As of Sep 12, 2026, the average yearly pay for end user it experience analyst in the United States is $112,421.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between End User It Experience Analyst vs Help Desk Technician?

AspectEnd User IT Experience AnalystHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, HDI-SCA)CompTIA A+ or similar
Work EnvironmentFocus on user experience, troubleshooting, and improving IT servicesResponding to user issues, hardware/software support
Employer & IndustryCorporate, enterprise, service providersIT support centers, small to medium businesses

The End User IT Experience Analyst primarily focuses on enhancing user interactions with IT systems, analyzing user feedback, and improving overall IT service quality. In contrast, Help Desk Technicians handle direct troubleshooting and resolving technical issues. Both roles require similar certifications but differ in scope and focus, with the analyst emphasizing experience optimization and the technician emphasizing technical support.

What cities are hiring for End User It Experience Analyst jobs?

Cities with the most End User It Experience Analyst job openings:

What states have the most End User It Experience Analyst jobs?

States with the most job openings for End User It Experience Analyst jobs include:

What are popular job titles related to End User It Experience Analyst jobs?

For End User It Experience Analyst jobs, the most frequently searched job titles are:

End User Tech

Macon, GA • On-site

First Quality Enterprises, Inc.
Manufacturing • 1 - 5K employees
Learn more about First Quality Enterprises, Inc.external

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

First Quality rating

7.3

Company rating: 7.3 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

Job description

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.
Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you'll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.
We are seeking an End User Tech for our First Quality Baby Products site located in Macon, GA. This position will be responsible for operational infrastructure support, maintenance and troubleshooting to ensure optimum utilization of IT resources. The End User Technology Technician is responsible for the business support needs, daily monitoring of Incidents / Requests, and the support of our user environment.
Primary responsibilities include:
  • Identifying, diagnosing, and resolving level one issues in computer hardware and software in laptops and PCs.
  • Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user systems.
  • Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops.
  • Providing one on one assistance to the end user regarding the technical flaw, either by phone, emails, or in person.
  • Troubleshooting network related issues like local area connection problems, network access, e-mail, internet, connectivity issues.
  • Coordinating with the third-party service provider for timely repair of the system under the maintenance agreement warranty and repairing minor flaws in hardware if not covered under the same.
  • Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc. Divisional, local, enterprise incident management support.
  • Collaborate with Service Desk, Lead/Divisional IT Leads/IS/FQ Businesses.
  • Understands concepts of ITIL and IT service management.
  • Assist in change management efforts.
  • Provide feedback to services and capabilities provided by IT.
  • Responsible for customer /satisfaction, service level objectives and IT improvement plans.

The ideal candidate should possess the following:
  • Bachelor's Degree in Computer Science or related field or equivalent experience.
  • Strong problem solving and decision-making skills with excellent written and verbal communications skills.
  • 5+ years IT experience with at least 2 years in a $500M+ and/or Global Business.
  • High understanding of End User platforms and operating systems including Windows 7, Windows 10, Tablets, Apple iOS devices, Printers, Wireless connectivity.
  • Extensive application support experience.
  • Strong documentation skills.
  • Mac support experiences a plus.
  • Fluent in English; second language would be preferred.
  • Ability to work within a 24/7 environment across multiple time zones
  • Occasional travel to other First Quality offices required

What We Offer You
We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:
  • Competitive base salary and bonus opportunities
  • Paid time off (three-week minimum)
  • Medical, dental and vision starting day one
  • 401(k) with employer match
  • Paid parental leave
  • Child and family care assistance (dependent care FSA with employer match up to $2500)
  • Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)
  • Tuition assistance
  • Wellness program with savings of up to $4,000 per year on insurance premiums
  • ...and more!

First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.
First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.

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