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Director It End User Experience Jobs (NOW HIRING)

Techvilla Solutions

IT End User Analyst

Kendall, FL

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Techvilla Solutions

IT End User Analyst

Miami, FL

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Techvilla Solutions

IT End User Analyst

Miami, FL

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Copado

Director, IT Operations

New Orleans, LA · On-site

Reporting to senior technology leadership, the Director will serve as the executive sponsor for the end-user technology experience while partnering closely with Information Security, Real Estate ...

OneOncology

Director, IT Delivery

Nashville, TN · On-site

Coordinate across IT workstreams - infrastructure, networking, end-user services, security ... Experience leading IT integration for mergers, acquisitions, and tuck-ins * Hands-on experience ...

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Director It End User Experience information

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How much do director it end user experience jobs pay per year?

As of Sep 12, 2026, the average yearly pay for director it end user experience in the United States is $117,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $169,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Director It End User Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $117,556 per year, or $56.5 per hour.

IT End User Analyst

Kendall, FL

Techvilla Solutions
IT Services • 51 - 200 employees
Learn more about Techvilla Solutionsexternal

Full-time

Posted 22 days ago

Job description

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Roles and Responsibilities

  • Provide L1/L2 technical support for desktops, laptops, mobile devices, and enterprise applications.

  • Manage and resolve ServiceNow incidents, service requests, and knowledge-related tickets.

  • Create and maintain ServiceNow reports and dashboards to track ticket performance and support trends.

  • Analyze IT support data, identify trends, and provide insights to improve service delivery.

  • Perform desktop troubleshooting, application support, and end-user issue resolution.

  • Support IT asset management, including tracking and maintaining hardware and software assets.

  • Assist with Microsoft 365 and other enterprise end-user technologies.

  • Document troubleshooting steps, resolutions, and knowledge articles.

  • Provide excellent customer service and communicate effectively with end users and technical teams.

Required Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or equivalent experience.

  • 3+ years of experience in IT support, help desk, desktop support, or end-user computing.

  • Hands-on experience with ServiceNow, including Incident, Request, and Knowledge Management modules.

  • Experience creating and maintaining ServiceNow reports and dashboards.

  • Strong troubleshooting skills across desktop, mobile, and enterprise applications.

  • Knowledge of Microsoft 365 and enterprise end-user technologies.

  • Experience with IT asset management and support processes.

  • Strong analytical, problem-solving, and customer service skills.

  • Excellent verbal and written communication skills.

Apply