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End User It Experience Analyst Jobs (NOW HIRING)

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

... IT teams to ensure timely resolution. • Maintain accurate incident, service request, and asset ... experience. • Experience supporting enterprise end-user environments. • Insurance industry ...

Experience supporting enterprise end-user environments. * Insurance industry experience preferred ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

... IT experience in a healthcare environment. Licensure: Credentials in clinical practice or health ... Flexibility and adaptability with respect to changing end user business needs. Seeking, logically ...

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End User It Experience Analyst information

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$46K

$117.5K

How much do end user it experience analyst jobs pay per year?

As of Sep 14, 2026, the average yearly pay for end user it experience analyst in the United States is $112,421.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between End User It Experience Analyst vs Help Desk Technician?

AspectEnd User IT Experience AnalystHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, HDI-SCA)CompTIA A+ or similar
Work EnvironmentFocus on user experience, troubleshooting, and improving IT servicesResponding to user issues, hardware/software support
Employer & IndustryCorporate, enterprise, service providersIT support centers, small to medium businesses

The End User IT Experience Analyst primarily focuses on enhancing user interactions with IT systems, analyzing user feedback, and improving overall IT service quality. In contrast, Help Desk Technicians handle direct troubleshooting and resolving technical issues. Both roles require similar certifications but differ in scope and focus, with the analyst emphasizing experience optimization and the technician emphasizing technical support.

What cities are hiring for End User It Experience Analyst jobs?

Cities with the most End User It Experience Analyst job openings:

What states have the most End User It Experience Analyst jobs?

States with the most job openings for End User It Experience Analyst jobs include:

What are popular job titles related to End User It Experience Analyst jobs?

For End User It Experience Analyst jobs, the most frequently searched job titles are:

IT End User Analyst

Hallandale Beach, FL

Techvilla Solutions
IT Services • 51 - 200 employees

Full-time

Posted 24 days ago


Job description

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Roles and Responsibilities
  • Provide L1/L2 technical support for desktops, laptops, mobile devices, and enterprise applications.

  • Manage and resolve ServiceNow incidents, service requests, and knowledge-related tickets.

  • Create and maintain ServiceNow reports and dashboards to track ticket performance and support trends.

  • Analyze IT support data, identify trends, and provide insights to improve service delivery.

  • Perform desktop troubleshooting, application support, and end-user issue resolution.

  • Support IT asset management, including tracking and maintaining hardware and software assets.

  • Assist with Microsoft 365 and other enterprise end-user technologies.

  • Document troubleshooting steps, resolutions, and knowledge articles.

  • Provide excellent customer service and communicate effectively with end users and technical teams.

Required Qualifications
  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or equivalent experience.

  • 3+ years of experience in IT support, help desk, desktop support, or end-user computing.

  • Hands-on experience with ServiceNow, including Incident, Request, and Knowledge Management modules.

  • Experience creating and maintaining ServiceNow reports and dashboards.

  • Strong troubleshooting skills across desktop, mobile, and enterprise applications.

  • Knowledge of Microsoft 365 and enterprise end-user technologies.

  • Experience with IT asset management and support processes.

  • Strong analytical, problem-solving, and customer service skills.

  • Excellent verbal and written communication skills.