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Director End User Technology Jobs (NOW HIRING)

Addison Group

End User Support

Oklahoma City, OK · On-site

$20 - $22/hr

About the Opportunity We are seeking a customer-focused End User Support Technician to join a growing IT team in the Oklahoma City metro area. This individual will serve as the primary point of ...

Farm Credit Bank

End-User Computing Senior Engineer

Austin, TX · On-site

$128K - $160K/yr

Working as part of the Information Technology team, the End-User Computing Senior Engineer partners closely with Customer Support, Infrastructure Services, Information Security, and other technology ...

ICONMA

End user support

Wichita, KS · On-site

Staff Augmentation (Contract, Contract-to-Hire, Direct Hire); Bulk Buy Staff Augmentation; Offshore ... Our Staff Members Our in-house team offers a broad range of Information Technology, Engineering ...

Addison Group

End User Support

Oklahoma City, OK · Remote

$20 - $22/hr

About the Opportunity We are seeking a customer-focused End User Support Technician to join a growing IT team in the Oklahoma City metro area. This individual will serve as the primary point of ...

Astreya

IT End User Support Specialist

New York, NY

The ideal candidate is a self-directed problem solver who thrives in high-volume environments, can ... Required Qualifications 8+ years of hands-on IT End User Support experience within medium-to-large ...

Astreya

IT End User Support Specialist

New York, NY · On-site

The ideal candidate is a self-directed problem solver who thrives in high-volume environments, can ... Required Qualifications • 8+ years of hands-on IT End User Support experience within medium-to ...

CRH

IT End-User Experience Field Technician

Ogden, UT · On-site

Support technology initiatives and projects as directed by the IT End User Experience Manager. * Communicate effectively with users, peers, and management to provide updates and solutions. * Document ...

CYNET SYSTEMS

End User Support Specialist

Baltimore, MD · On-site

$50 - $55/hr

Seeking a proficient and dedicated End User Engineer to join our team. This role is multifaceted ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

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Director End User Technology information

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$29K

$117.6K

$227.5K

How much do director end user technology jobs pay per year?

As of Aug 17, 2026, the average yearly pay for director end user technology in the United States is $117,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $169,000.00 per year, depending on experience, location, and employer.

What does a director end user technology do?

A Director of End User Technology is responsible for overseeing the technology and support services that employees use on a daily basis, such as computers, mobile devices, software, and collaboration tools. This role involves managing teams that provide technical support, ensuring system reliability, and implementing strategies to improve user experience and productivity. They also work closely with other IT leaders to align end-user technology with business goals and manage budgets for technology upgrades and initiatives.

How does a director end user technology typically collaborate with other departments to enhance organizational productivity?

The Director End User Technology works closely with departments such as IT, HR, and Operations to ensure that technology solutions align with business needs and user requirements. They lead cross-functional teams to implement new tools, manage device rollouts, and address end-user support issues. Regular meetings and feedback sessions are common to prioritize projects, resolve challenges, and drive adoption of new technologies, ultimately enhancing productivity across the organization.

What are the key skills and qualifications needed to thrive as a director end user technology, and why are they important?

To thrive as a Director of End User Technology, you need deep expertise in IT infrastructure, end-user support, and leadership, typically supported by a bachelor’s degree in information technology or a related field. Familiarity with enterprise systems such as Microsoft 365, device management platforms, ITIL frameworks, and certifications like CompTIA or Microsoft Certified: Modern Desktop Administrator are highly valuable. Exceptional communication, problem-solving, and strategic planning skills set standout leaders apart in this role. These skills ensure efficient technology operations, user satisfaction, and alignment of IT services with organizational goals.

What is the difference between Director End User Technology vs Network Manager?

AspectDirector End User TechnologyNetwork Manager
Primary FocusOverseeing end user devices, software, and support servicesManaging network infrastructure, security, and connectivity
CertificationsITIL, CompTIA A+, Microsoft certificationsCisco CCNA, CCNP, CompTIA Network+
Work EnvironmentIT departments, user support teams, enterprise environmentsNetwork operations centers, data centers, enterprise networks
Industry UsageTechnology, finance, healthcare, large enterprisesTelecommunications, IT services, large organizations

The main difference is that the Director End User Technology focuses on managing end user devices and support, while the Network Manager specializes in network infrastructure and connectivity. Both roles require IT certifications and are vital in enterprise IT environments, but their scope and daily responsibilities differ significantly.

Is it hard to become a Director End User Technology?

Becoming a Director of End User Technology typically requires extensive experience in IT management, strong leadership skills, and knowledge of end user systems and tools. Candidates often hold advanced degrees and certifications such as ITIL or Microsoft Certified: Modern Desktop Administrator, and have a proven track record of managing large technology teams and projects.
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Director End User Technology jobs near you
Infographic showing various Director End User Technology job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $117,556 per year, or $56.5 per hour.

IT Manager of End User Systems & Support

Bigelow LLC

Fairfield, CT • On-site

Full-time

Re-posted yesterday

Job description

Bigelow Tea is the number one specialty tea company in the United States. We are a family-owned and operated business and a Certified B Corporation. Being a certified B Corp officially recognizes a commitment that has been part of the company's DNA since it was founded 80 years ago. Our purpose has always been about much more than making profits. We are committed to good citizenship, ethical business practices, accountability, transparency, protecting the environment, sustainability and supporting our communities. We pride ourselves in caring about each and every one of our employees. We have a long-term outlook and are constantly working to create an environment that inspires people to make positive contributions every day. Bigelow is currently looking for a select, talented individual, that shares our values, to join our growing team.
Job Title: IT - Manager of End User Systems & Support
FLSA: Exempt
Reports To: Sr. Director of IT
Location: Fairfield
Date Prepared: 04/07/2026
DEPARTMENT MISSION STATEMENT
Provide high availability of a flexible, reliable, secure, and cost-effective technology environment. Strategically plan, train, and implement technology for future company needs.
SUMMARY
This position reports to the Sr. Director of IT and works cross-functionally with departments across the company. The Technology Manager, End User Systems & Support, leads end-user service delivery across all company locations and is responsible for providing a responsive, reliable, and well-managed support experience for office, manufacturing, warehouse, and remote personnel.
This role combines team leadership, operational ownership, and hands-on technical understanding. In addition to managing service desk and desktop support functions, the Technology Manager serves as an escalation point for more complex end-user issues and partners closely with infrastructure, security, and application teams to improve service quality, end-user experience, and support effectiveness.
  • Supports 400 end-users across all company locations throughout the United States. Our environment includes office, manufacturing, and warehouse personnel.
  • Leads the day-to-day activities of Bigelow Tea's Information Technology (IT) End User Systems & Support which includes monitoring and managing desktop support, general IT service desk issues, and VIP support functions to ensure optimal service. Provides hands-on technical support, when needed.
  • Ensuring that systems, procedures, standards, and methodologies are in place to support outstanding support services delivery.
  • Technology support for corporate conferencing/videoconferencing and ensuring the readiness of meeting room resources, such as presentation software and audiovisual systems.

JOB DESCRIPTION
STRATEGY AND SERVICE DELIVERY
  • Lead continuous improvement of end-user support services, service desk processes, and overall technology experience across the organization.
  • Help shape roadmaps for end-user systems, support workflows, meeting room technology, and service enhancements.
  • Monitor service performance, customer satisfaction, and operational trends; implement improvements where needed.
  • Ensure standards, procedures, and support practices are in place to deliver consistent, high-quality service.

TEAM LEADERSHIP AND PROJECT EXECUTION
  • Lead, coach, and develop the IT Service Desk team to provide responsive, professional, and effective support.
  • Assign and prioritize work based on business needs, ticket volume, project demands, and staff capacity.
  • Lead or support approved projects related to end-user systems, hardware refreshes, software deployments, support tools, and service transitions.
  • Coordinate internal staff and third-party providers to ensure projects and operational initiatives are delivered successfully.

TECHNICAL OPERATIONS AND ESCALATION
  • Oversee day-to-day end-user support operations, including desktop support, service desk issues, VIP support, and meeting room technology readiness.
  • Serve as an escalation point for complex end-user issues involving endpoints, collaboration tools, access, conferencing, and related technologies.
  • Partner with infrastructure, security, networking, and application teams to resolve issues that extend beyond typical help desk support.
  • Analyze recurring incidents and service trends to strengthen documentation, improve processes, and reduce repeat issues.

END-USER TECHNOLOGY MANAGEMENT
  • Manage procurement, deployment, support, and inventory of end-user hardware, peripherals, software, and related technology resources.
  • Evaluate vendor and service provider performance and support ongoing issue resolution and service quality management.
  • Support the readiness and effective use of conferencing, videoconferencing, and audiovisual technologies across the company.
  • Ensure support activities align with company policies, security expectations, and operational requirements.

LEADERSHIP SKILLS REQUIRED
  • Proactive, collaborative and a leader with an entrepreneurial spirit and vision
  • Understands the nuances of working in a family-owned organization.
  • Ability to interact with all levels of the organization along with the self-awareness to both provide and accept feedback.
  • Strong and effective communicator
  • Trusted advisor with confidence and willingness to challenge in an appropriate and respectful manner.

DIRECT REPORTING POSITIONS
  • IT Service Desk Technician (2 Direct Reports)

EDUCATION and/or EXPERIENCE
  • Bachelor's degree in Business, Information Systems, or a related discipline; equivalent experience may be considered.
  • 7+ years of progressive experience in IT support, end-user computing, service delivery, or related technical operations, including experience leading support staff or technical teams.
  • Strong knowledge of end-user hardware, endpoint security, collaboration technologies, support processes, and networking fundamentals in a multi-location environment.
  • Ability to understand complex technical issues, guide escalation, and communicate practical solutions to users and stakeholders; relevant IT certifications are a plus.

TRAVEL REQUIREMENTS
  • 10% - 20%

Bigelow Tea is an Equal Opportunity Employer. Bigelow Tea does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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About Bigelow

Sourced by ZipRecruiter

Industry

Investment banking and securities dealing

Company size

11 - 50 Employees

Headquarters location

Portsmouth, NH, US

Year founded

1935

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