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Director End User Technology Jobs (NOW HIRING)

Techvilla Solutions

IT End User Analyst

Doral, FL · On-site

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Techvilla Solutions

IT End User Analyst

West Park, FL · On-site

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Techvilla Solutions

IT End User Analyst

Miami, FL · On-site

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Techvilla Solutions

IT End User Analyst

Pinecrest, FL · On-site

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Techvilla Solutions

IT End User Analyst

Miami, FL · On-site

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Techvilla Solutions

IT End User Analyst

Miami, FL · On-site

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

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Director End User Technology information

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$29K

$117.6K

$227.5K

How much do director end user technology jobs pay per year?

As of Sep 6, 2026, the average yearly pay for director end user technology in the United States is $117,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $169,000.00 per year, depending on experience, location, and employer.

What does a director end user technology do?

A Director of End User Technology is responsible for overseeing the technology and support services that employees use on a daily basis, such as computers, mobile devices, software, and collaboration tools. This role involves managing teams that provide technical support, ensuring system reliability, and implementing strategies to improve user experience and productivity. They also work closely with other IT leaders to align end-user technology with business goals and manage budgets for technology upgrades and initiatives.

How does a director end user technology typically collaborate with other departments to enhance organizational productivity?

The Director End User Technology works closely with departments such as IT, HR, and Operations to ensure that technology solutions align with business needs and user requirements. They lead cross-functional teams to implement new tools, manage device rollouts, and address end-user support issues. Regular meetings and feedback sessions are common to prioritize projects, resolve challenges, and drive adoption of new technologies, ultimately enhancing productivity across the organization.

What are the key skills and qualifications needed to thrive as a director end user technology, and why are they important?

To thrive as a Director of End User Technology, you need deep expertise in IT infrastructure, end-user support, and leadership, typically supported by a bachelor’s degree in information technology or a related field. Familiarity with enterprise systems such as Microsoft 365, device management platforms, ITIL frameworks, and certifications like CompTIA or Microsoft Certified: Modern Desktop Administrator are highly valuable. Exceptional communication, problem-solving, and strategic planning skills set standout leaders apart in this role. These skills ensure efficient technology operations, user satisfaction, and alignment of IT services with organizational goals.

What is the difference between Director End User Technology vs Network Manager?

AspectDirector End User TechnologyNetwork Manager
Primary FocusOverseeing end user devices, software, and support servicesManaging network infrastructure, security, and connectivity
CertificationsITIL, CompTIA A+, Microsoft certificationsCisco CCNA, CCNP, CompTIA Network+
Work EnvironmentIT departments, user support teams, enterprise environmentsNetwork operations centers, data centers, enterprise networks
Industry UsageTechnology, finance, healthcare, large enterprisesTelecommunications, IT services, large organizations

The main difference is that the Director End User Technology focuses on managing end user devices and support, while the Network Manager specializes in network infrastructure and connectivity. Both roles require IT certifications and are vital in enterprise IT environments, but their scope and daily responsibilities differ significantly.

Is IT hard to become a director end user technology?

Becoming a Director of End User Technology typically requires extensive experience in IT, strong leadership skills, and knowledge of end user systems and tools. It often involves progressing through roles such as IT manager or senior technician, along with relevant certifications like ITIL or Microsoft certifications. The role demands strategic planning, project management, and staying current with technology trends.
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Director End User Technology jobs near you
Infographic showing various Director End User Technology job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $117,556 per year, or $56.5 per hour.

IT End User Analyst

Techvilla Solutions

Westchester, FL

Full-time

Posted 17 days ago

Job description

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Roles and Responsibilities

  • Provide L1/L2 technical support for desktops, laptops, mobile devices, and enterprise applications.

  • Manage and resolve ServiceNow incidents, service requests, and knowledge-related tickets.

  • Create and maintain ServiceNow reports and dashboards to track ticket performance and support trends.

  • Analyze IT support data, identify trends, and provide insights to improve service delivery.

  • Perform desktop troubleshooting, application support, and end-user issue resolution.

  • Support IT asset management, including tracking and maintaining hardware and software assets.

  • Assist with Microsoft 365 and other enterprise end-user technologies.

  • Document troubleshooting steps, resolutions, and knowledge articles.

  • Provide excellent customer service and communicate effectively with end users and technical teams.

Required Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or equivalent experience.

  • 3+ years of experience in IT support, help desk, desktop support, or end-user computing.

  • Hands-on experience with ServiceNow, including Incident, Request, and Knowledge Management modules.

  • Experience creating and maintaining ServiceNow reports and dashboards.

  • Strong troubleshooting skills across desktop, mobile, and enterprise applications.

  • Knowledge of Microsoft 365 and enterprise end-user technologies.

  • Experience with IT asset management and support processes.

  • Strong analytical, problem-solving, and customer service skills.

  • Excellent verbal and written communication skills.

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