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Senior Itsm Director Jobs (NOW HIRING)

One Call

Senior Director Information Technology

$167K - $268K/yr

The Sr. Director, Information Technology leads enterprise IT services across One Call US and One ... The role drives ITSM process maturity, service desk operations, and the integration of Data ...

New

Together For Talent

Senior Director of Sales

Chicago, IL · On-site +1

$200K - $250K/yr

Sr Director of Sales | Enterprise SaaS Location: Fully remote (in the US) Salary: $200-250k ... Experience in ITAM, ITSM, or related enterprise technology categories * Exposure to FinOps and ...

AHEAD

Senior Technical Consultant - ServiceNow (ITSM)

$145K - $175K/yr

As a ServiceNow Senior Technical Consultant, you will utilize your extensive ServiceNow knowledge ... Influence direct team members and external customers regarding policies, best practices and ...

Dana-Farber Cancer Institute

Reporting to AVP, Enterprise Infrastructure and Operations, the Associate Director of ITSM is a ... Skill in enabling and presenting data-driven decision-making at the senior leadership level to ...

CECO Environmental

Sr Director, IT

Addison, TX · Hybrid

The Senior IT Director, Global Infrastructure & Operations is the enterprise leader responsible for ... Use ITSM platforms and data to improve reliability, reduce repeat issues, and enhance user ...

CECO Environmental

Sr Director, IT

Addison, TX · On-site

The Senior IT Director, Global Infrastructure & Operations is the enterprise leader responsible for ... Use ITSM platforms and data to improve reliability, reduce repeat issues, and enhance user ...

CECO Environmental

Sr Director, IT

Addison, TX · Hybrid

The Senior IT Director, Global Infrastructure & Operations is the enterprise leader responsible for ... Use ITSM platforms and data to improve reliability, reduce repeat issues, and enhance user ...

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All JobsSenior Itsm Director Jobs

Senior Itsm Director information

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$25K

$80.3K

$163.5K

How much do senior itsm director jobs pay per year?

As of Jun 17, 2026, the average yearly pay for senior itsm director in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Itsm Director vs It Service Manager?

AspectSenior Itsm DirectorIt Service Manager
ResponsibilitiesOversees entire ITSM strategy, policy development, and high-level decision makingManages daily IT service delivery, team coordination, and operational issues
Required CredentialsBachelor's/Master's in IT or related field, ITSM certifications (e.g., ITIL), leadership experienceBachelor's in IT or related field, ITIL certification, service management experience
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, team management, customer support focus

The Senior Itsm Director focuses on strategic leadership and policy development for IT service management, while the It Service Manager handles daily operations and service delivery. Both roles require ITIL certifications and ITSM experience, but differ mainly in scope and level of responsibility.

More about Senior Itsm Director jobs
What cities are hiring for Senior Itsm Director jobs? Cities with the most Senior Itsm Director job openings:
What states have the most Senior Itsm Director jobs? States with the most job openings for Senior Itsm Director jobs include:
What job categories do people searching Senior Itsm Director jobs look for? The top searched job categories for Senior Itsm Director jobs are:
Senior Itsm Director jobs near you
Infographic showing various Senior Itsm Director job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.
Senior ITSM Administrator

Senior ITSM Administrator

Security Benefit

Overland Park, KS • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

We're Looking for an experienced Senior ITSM Administrator!
About the Company:
Security Benefit is a leader in the U.S. retirement market with more than $60 billion in assets under management. We offer opportunities to thrive, innovate, and make an impact. As part of our team, you'll play a key role in driving the future of the U.S. retirement industry. Security Benefit is a PLACE where we promise to help our customers To and Through Retirement®.
We're proud to have been recognized as one of the best in the business:
  • Named to Ward's 50 list of top-performing life-health insurance companies
  • Recognized on list of Ingram's Top 100 Private Companies in the Kansas City area in 2024

About the Role:
The Senior ITSM Administrator is responsible for the end-to-end administration, configuration, governance, and continuous improvement of Security Benefit's Atlassian platform, including Jira Software, Jira Service Management (JSM), Confluence, and related integrations. This role serves as the primary technical owner of the Atlassian ecosystem and the go-to resource for platform strategy, workflow design, automation, and operational support across the enterprise. The ideal candidate combines deep Atlassian expertise with strong ITSM process knowledge and the ability to work cross-functionally with IT leadership, identity and access management, security operations, compliance, and business stakeholders.
This position reports to the Director, Infrastructure & Security Operations and is based in our Overland Park, Kansas office in a hybrid work environment.
  • Serve as primary administrator for Jira Software, Jira Service Management, and Confluence Cloud, owning global workflow configuration, governance standards, security controls, and app/plugin management
  • Own end-to-end configuration and optimization of JSM for Service Desk ticketing, Change Management (CAB), SLA management, incident workflows, and on-call scheduling
  • Administer Confluence for enterprise knowledge management, building Knowledge Base articles integrated with JSM Help Center for self-service ticket deflection and content governance
  • Lead evaluation, configuration, and phased rollout of Atlassian Rovo AI capabilities including intelligent ticket routing, Agent-Assist recommendations, and conversational ticket creation
  • Design and implement integrations between Atlassian products and enterprise systems including Slack, Microsoft Entra ID, SailPoint IdentityNow, GitLab, Dynatrace, and CrowdStrike via REST APIs, webhooks, and ScriptRunner
  • Develop and deliver training programs, mentor platform administrators, manage Atlassian implementation partner relationships, and advise IT leadership on platform strategy and roadmap

What We're Looking For:
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience
  • 7+ years of hands-on experience administering Jira Software, Jira Service Management, and Confluence in a complex enterprise environment
  • Proven experience designing and rolling out ITSM processes (Service Request, Incident, Change, Problem Management) aligned to ITIL frameworks using Jira Service Management
  • Strong scripting and automation skills using Jira Automation, ScriptRunner (Groovy), REST APIs, and webhook integrations
  • Solid understanding of identity and access management concepts, including integration with SailPoint IdentityNow and Microsoft Entra ID for user provisioning and role-based access control
  • Experience in regulated industries (financial services, insurance) with knowledge of audit and compliance requirements (SOX, SOC 2, NYDFS, or FINRA)
  • Excellent communication and interpersonal skills with the ability to work across technical and non-technical stakeholders at all levels
  • Atlassian Certified Professional credentials and/or ITIL 4 Foundation certification preferred; experience with Atlassian Rovo AI, JSM Assets (Insight), and ServiceNow-to-JSM migration a plus

Why Choose Security Benefit?
When you join our team, you're not just getting a paycheck - you're getting a career path full of growth opportunities, plus a robust benefits package that puts your well-being first. Here's what you can expect as a full-time Security Benefit associate:
  • Competitive salary and annual incentive bonuses to reward your contributions.
  • 33 days of paid time off (including PTO, holidays, Volunteer Day, and days of significance).
  • Paid parental leave after 90 days of service.
  • Comprehensive medical, dental & vision insurance.
  • 401(k) with company match, plus Profit Sharing & Savings Plan.
  • Short- and Long-Term Disability Insurance to give you peace of mind.
  • Flexible Spending Accounts for medical and dependent care.
  • Life Insurance to protect your loved ones.
  • Educational assistance to support your career development.
  • Associate assistance programs for your personal and professional well-being.

Ready to Make an Impact?
Apply today by visiting our career page to submit your resume. We're excited to meet you!
Security Benefit is an Equal Opportunity Employer.

Apply