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Senior Itsm Director Jobs (NOW HIRING)

Marriott

FLEX Director, Solution Architect

Bethesda, MD · Remote

$67.25 - $88.50/hr

JOB SUMMARY The FLEX Director, Solution Architect - IT Service Management (ITSM) Virtual Agents is a senior technical leader responsible for defining, designing, and delivering enterprise-scale ...

Lumentum

Senior Director User Services

San Jose, CA · On-site

They are seeking a Senior Director of User Services to define and execute the global End User ... ITSM ecosystems (ServiceNow preferred). • Strong understanding of cybersecurity principles ...

GD Resources

Senior IT Specialist

New York, NY · On-site

... ITSM incidents and requests. Support may entail resolving and/or escalating general day-to-day ... providing direct, in-person technical support to Executive-level clients/customers and ...

iTech AG

Senior ServiceNow Developer (354)

Arlington, VA

$62.25 - $85.50/hr

OVERVIEW iTech AG is seeking an experienced Senior Developer / Technical Consultant to provide ... ITSM workflows, forms, UI Policies, Client Scripts, and notifications as directed by the Lead ...

JCS Solutions LLC

$103K - $155K/yr

ITSM Orchestration & Automation: Architect closed-loop remediation workflows by deeply integrating ... Experience leading technical working groups and directing the efforts of adjacent infrastructure ...

JCS Solutions LLC

Senior AI OPS Engineer

Fort Belvoir, VA · On-site

$150K - $174K/yr

ITSM Orchestration & Automation: Architect closed-loop remediation workflows by deeply integrating ... Experience leading technical working groups and directing the efforts of adjacent infrastructure ...

JCS Solutions LLC

Senior AI OPS Engineer

Fort Belvoir, VA · On-site

$150K - $174K/yr

ITSM Orchestration & Automation: Architect closed-loop remediation workflows by deeply integrating ... Experience leading technical working groups and directing the efforts of adjacent infrastructure ...

JCS Solutions LLC

Senior AI OPS Engineer

Albuquerque, NM · On-site

$103 - $155/hr

ITSM Orchestration & Automation: Architect closed-loop remediation workflows by deeply integrating ... Experience leading technical working groups and directing the efforts of adjacent infrastructure ...

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Senior Itsm Director information

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$25K

$80.3K

$163.5K

How much do senior itsm director jobs pay per year?

As of Aug 13, 2026, the average yearly pay for senior itsm director in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Itsm Director vs It Service Manager?

AspectSenior Itsm DirectorIt Service Manager
ResponsibilitiesOversees entire ITSM strategy, policy development, and high-level decision makingManages daily IT service delivery, team coordination, and operational issues
Required CredentialsBachelor's/Master's in IT or related field, ITSM certifications (e.g., ITIL), leadership experienceBachelor's in IT or related field, ITIL certification, service management experience
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, team management, customer support focus

The Senior Itsm Director focuses on strategic leadership and policy development for IT service management, while the It Service Manager handles daily operations and service delivery. Both roles require ITIL certifications and ITSM experience, but differ mainly in scope and level of responsibility.

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Senior Itsm Director jobs near you
Infographic showing various Senior Itsm Director job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 7% Part Time, and 14% Contract. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.

Senior Document Management Specialist

SNI Technology

Ogden, UT • On-site

$105K - $115K/yr

Other

Re-posted 15 days ago

Job description

SNI Companies has partnered with a company in the Ogden, Utah area in search of a Senior Document Specialist. This is a direct hire onsite position. A Secret Clearance is required.
Compensation: $105k-$115k
Position Summary
The Senior Document Management Specialist supports the Program Management Office Support Services functional line for the Hill CEDC IT Operations & Maintenance contract at Hill AFB by leading documentation, records management, and deliverable compliance activities. This role ensures the accuracy, completeness, traceability, and audit readiness of all contract documentation supporting enterprise hosting sustainment, cybersecurity, Configuration and Change Management, and Program Management functions. The Senior Specialist maintains the documentation ecosystem supporting 2,000+ servers, 250+ applications, and multiple enclaves, ensuring all artifacts meet required standards and withstand audit scrutiny. As a senior?level contributor, this position independently executes high?visibility and mission?critical tasks, functions as a technical expert across multiple assignments, and may oversee the work of less senior staff.
Responsibilities
  • Maintain documentation supporting Configuration and Change Management, including baselines, change records, diagrams, SOPs, and dependency information.
  • Ensure all contract deliverables are accurate, complete, properly formatted, and submitted on schedule, including Contract Data Requirements List (CDRL) items and Data Accession List (DAL) updates.
  • Develop and maintain customer?facing standardization artifacts, including Service Level Agreements (SLAs), Memorandums of Agreement (MOAs), Memorandums for Record (MFRs), User License Agreements (ULAs), and System Interconnect and Inheritance Addendums in coordination with 75 ABW/SC and Government Program Management.
  • Maintain organized repositories for configuration, cybersecurity, ITSM, operational, and program documentation, ensuring proper version control, storage, and marking.
  • Support cybersecurity documentation requirements, including vulnerability scan results, Security Technical Implementation Guide (STIG) checklists, Plans of Action and Milestones (POA&Ms), and system hardening artifacts.
  • Maintain documentation supporting Risk Management Framework (RMF) and cross?domain compliance activities, including CAP packages, system artifacts, and privileged access records.
  • Ensure ITSM documentation-including incident and work order evidence, SLA support materials, and closure notes-is complete, traceable, and aligned with enterprise standards.
  • Maintain SOPs, workflows, and knowledge base articles supporting Service Desk, Operations, and sustainment teams.
  • Facilitate technical and program meetings by preparing agendas, action item listings, meeting minutes, and supporting materials.
  • Prepare documentation packages for audits, inspections, and compliance reviews, ensuring all artifacts are audit?ready and traceable.
  • Support program reviews and stakeholder engagements by preparing documentation packets and briefing materials.
  • Collaborate with technical SMEs, functional leads, Government stakeholders, and leadership to ensure documentation accuracy, completeness, and alignment with enterprise requirements.
  • Communicate documentation requirements, gaps, and findings clearly and effectively to technical teams and leadership.
  • Ensure all documentation meets accuracy, completeness, timeliness, and auditability standards.
  • Apply senior?level expertise to plan and lead major documentation assignments, evaluate performance results, recommend improvements, and ensure successful execution of high?impact tasks.

Minimum Qualifications, Knowledge, Skills, and Abilities
  • BS in Information Management, Library Science, Information Systems, Business Administration, or related field.
  • 5+ years of experience in document management, records management, or technical documentation supporting IT or federal programs.
  • Experience managing contract deliverables, documentation repositories, or compliance artifacts.
  • Understanding of enterprise IT operations and documentation requirements.
  • Experience supporting Configuration Management, Change Management, ITSM documentation, or CMDB/CRMDb data governance.
  • Strong attention to detail with the ability to maintain audit?ready documentation.
  • Proficiency with documentation and collaboration tools such as SharePoint, Confluence, and version control systems.
  • Familiarity with Agile methodologies.
  • Must possess a Secret clearance.
  • Ability to pass a pre?employment drug screen and background investigation.
  • U.S. citizenship required.

Preferred Qualifications
  • ITIL Foundation or ITIL Managing Professional certification.
  • Certified Records Manager (CRM) or similar credential.
  • Experience supporting DoD data center operations or enterprise IT programs.

Working Conditions / Environment / Physical Demands
  • Position is performed on site at Hill AFB, Utah, in a secure professional environment.
  • Standard Monday-Friday schedule with occasional evening or weekend work
  • Work involves extensive computer and secure network use, including prolonged periods of sitting and screen time.
  • Occasional travel may be required for customer meetings, training, or program reviews.
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