Job Title: Senior ServiceNow Developer / ITSM Solutions Consultant Location: Washington, DC ... Direct experience or strong working knowledge of ServiceNow ITSM Pro features, automation tools ...
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Job Title: Senior ServiceNow Developer / ITSM Solutions Consultant Location: Washington, DC ... Direct experience or strong working knowledge of ServiceNow ITSM Pro features, automation tools ...
We are looking for a Sr. Remedy ITSM Developer with Smart Reporting experience for one of our ... ITSM modules, and any other configurations required to support the client's processes as directed.
We are looking for a Sr. Remedy ITSM Developer with Smart Reporting experience for one of our ... ITSM modules, and any other configurations required to support the client's processes as directed.
We are looking for a Sr. Remedy ITSM Developer with Smart Reporting experience for one of our ... ITSM modules, and any other configurations required to support the client's processes as directed.
We are looking for a Sr. Remedy ITSM Developer with Smart Reporting experience for one of our ... ITSM modules, and any other configurations required to support the client's processes as directed.
Take direct command of enterprise-level outages or security threats affecting critical systems (e.g ... Service Operations & Strategy • Advanced ITSM Operations: Design, implement, and maintain ...
Take direct command of enterprise-level outages or security threats affecting critical systems (e.g ... Service Operations & Strategy • Advanced ITSM Operations: Design, implement, and maintain ...
Operations Manager (Senior and SME Level) TS/SCI with Poly REQU with Security Clearance
Arlington, VA · On-site
Take direct command of enterprise-level outages or security threats affecting critical systems (e.g ... Service Operations & Strategy • Advanced ITSM Operations: Design, implement, and maintain ...
Operations Manager (Senior and SME Level) TS/SCI with Poly REQU with Security Clearance
Arlington, VA · On-site
Take direct command of enterprise-level outages or security threats affecting critical systems (e.g ... Service Operations & Strategy • Advanced ITSM Operations: Design, implement, and maintain ...
Senior ServiceNow Developer
Reston, VA · On-site
$56.25 - $77.50/hr
FTE/Direct Hire Job Mode: Hybrid (2 days on-site is required) Note: USC, Permanent Resident ... Continuous Improvement Requirements: * 10+ years of experience with ServiceNow, including ITSM ...
Senior ServiceNow Developer
Reston, VA · On-site
$56.25 - $77.50/hr
FTE/Direct Hire Job Mode: Hybrid (2 days on-site is required) Note: USC, Permanent Resident ... Continuous Improvement Requirements: * 10+ years of experience with ServiceNow, including ITSM ...
Oversee ITSM operations and platform sustainment, including management of incidents, service ... Demonstrated experience managing and directing teams in a delivery and/or operational environment
Oversee ITSM operations and platform sustainment, including management of incidents, service ... Demonstrated experience managing and directing teams in a delivery and/or operational environment
FLEX Director, Solution Architect
Bethesda, MD · On-site
$57.22 - $99.03/hr
JOB SUMMARY The FLEX Director, Solution Architect - IT Service Management (ITSM) Virtual Agents is a senior technical leader responsible for defining, designing, and delivering enterprise-scale ...
FLEX Director, Solution Architect
Bethesda, MD · On-site
$57.22 - $99.03/hr
JOB SUMMARY The FLEX Director, Solution Architect - IT Service Management (ITSM) Virtual Agents is a senior technical leader responsible for defining, designing, and delivering enterprise-scale ...
FLEX Director, Solution Architect
Bethesda, MD · Remote
$67.25 - $88.50/hr
JOB SUMMARY The FLEX Director, Solution Architect - IT Service Management (ITSM) Virtual Agents is a senior technical leader responsible for defining, designing, and delivering enterprise-scale ...
FLEX Director, Solution Architect
Bethesda, MD · Remote
$67.25 - $88.50/hr
JOB SUMMARY The FLEX Director, Solution Architect - IT Service Management (ITSM) Virtual Agents is a senior technical leader responsible for defining, designing, and delivering enterprise-scale ...
The Senior Director is responsible for the entire lifecycle of classroom and conference room ... ITSM): Knowledge of ITIL or similar frameworks, specifically for incident management and service ...
The Senior Director is responsible for the entire lifecycle of classroom and conference room ... ITSM): Knowledge of ITIL or similar frameworks, specifically for incident management and service ...
Senior AI OPS Engineer
Fort Belvoir, VA · On-site
$118K - $162K/yr
ITSM Orchestration & Automation: Architect closed-loop remediation workflows by deeply integrating ... Experience leading technical working groups and directing the efforts of adjacent infrastructure ...
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Senior AI OPS Engineer
Fort Belvoir, VA · On-site
$118K - $162K/yr
ITSM Orchestration & Automation: Architect closed-loop remediation workflows by deeply integrating ... Experience leading technical working groups and directing the efforts of adjacent infrastructure ...
Senior AI OPS Engineer
Fort Belvoir, VA · On-site
$150K - $174K/yr
ITSM Orchestration & Automation: Architect closed-loop remediation workflows by deeply integrating ... Experience leading technical working groups and directing the efforts of adjacent infrastructure ...
Senior AI OPS Engineer
Fort Belvoir, VA · On-site
$150K - $174K/yr
ITSM Orchestration & Automation: Architect closed-loop remediation workflows by deeply integrating ... Experience leading technical working groups and directing the efforts of adjacent infrastructure ...
Senior ServiceNow Developer (354)
$62.25 - $85.50/hr
OVERVIEW iTech AG is seeking an experienced Senior Developer / Technical Consultant to provide ... ITSM workflows, forms, UI Policies, Client Scripts, and notifications as directed by the Lead ...
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Senior ServiceNow Developer (354)
$62.25 - $85.50/hr
OVERVIEW iTech AG is seeking an experienced Senior Developer / Technical Consultant to provide ... ITSM workflows, forms, UI Policies, Client Scripts, and notifications as directed by the Lead ...
Senior ServiceNow Developer (354)
Arlington, VA · On-site +1
$62 - $85.50/hr
Description OVERVIEW iTech AG is seeking an experienced Senior Developer / Technical Consultant to ... ITSM workflows, forms, UI Policies, Client Scripts, and notifications as directed by the Lead ...
Senior ServiceNow Developer (354)
Arlington, VA · On-site +1
$62 - $85.50/hr
Description OVERVIEW iTech AG is seeking an experienced Senior Developer / Technical Consultant to ... ITSM workflows, forms, UI Policies, Client Scripts, and notifications as directed by the Lead ...
Senior ServiceNow Developer (354)
Arlington, VA · On-site +1
$62 - $85.50/hr
OVERVIEW iTech AG is seeking an experienced Senior Developer / Technical Consultant to provide ... ITSM workflows, forms, UI Policies, Client Scripts, and notifications as directed by the Lead ...
Senior ServiceNow Developer (354)
Arlington, VA · On-site +1
$62 - $85.50/hr
OVERVIEW iTech AG is seeking an experienced Senior Developer / Technical Consultant to provide ... ITSM workflows, forms, UI Policies, Client Scripts, and notifications as directed by the Lead ...
Senior ServiceNow Developer (354)
$62.25 - $85.50/hr
OVERVIEW iTech AG is seeking an experienced Senior Developer / Technical Consultant to provide ... ITSM workflows, forms, UI Policies, Client Scripts, and notifications as directed by the Lead ...
Senior ServiceNow Developer (354)
$62.25 - $85.50/hr
OVERVIEW iTech AG is seeking an experienced Senior Developer / Technical Consultant to provide ... ITSM workflows, forms, UI Policies, Client Scripts, and notifications as directed by the Lead ...
Senior AI OPS Engineer with Security Clearance
Arlington, VA · On-site
$120K - $165K/yr
ITSM Orchestration & Automation: Architect closed-loop remediation workflows by deeply integrating ... Experience leading technical working groups and directing the efforts of adjacent infrastructure ...
Senior AI OPS Engineer with Security Clearance
Arlington, VA · On-site
$120K - $165K/yr
ITSM Orchestration & Automation: Architect closed-loop remediation workflows by deeply integrating ... Experience leading technical working groups and directing the efforts of adjacent infrastructure ...
Product Mananger
Washington, DC · On-site
$143K - $189K/yr
Senior Product Manager Industry: Information Technology / Enterprise Software / IT Service ... ITSM) Location: Washington, DC; Client Site Job Status: Full-Time Summary: Our client is seeking a ...
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Product Mananger
Washington, DC · On-site
$143K - $189K/yr
Senior Product Manager Industry: Information Technology / Enterprise Software / IT Service ... ITSM) Location: Washington, DC; Client Site Job Status: Full-Time Summary: Our client is seeking a ...
Senior Deployment Engineer, AppGate ZTNA (Federal)
Washington, DC · Remote
$107K - $146K/yr
*** This is a direct hire for AppGate. The Senior Deployment Engineer is the hands-on technical lead ... SIEM/SOAR, and ITSM.Design deployment architectures that meet customer requirements for ...
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Senior Deployment Engineer, AppGate ZTNA (Federal)
Washington, DC · Remote
$107K - $146K/yr
*** This is a direct hire for AppGate. The Senior Deployment Engineer is the hands-on technical lead ... SIEM/SOAR, and ITSM.Design deployment architectures that meet customer requirements for ...
Senior Deployment Engineer, AppGate ZTNA (Federal)
Washington, DC · Remote
$118K - $162K/yr
*** This is a direct hire for AppGate. The Senior Deployment Engineer is the hands-on technical lead ... Familiarity with STIG and SCAP hardening; process frameworks such as ITIL or ITSM a plus.
Senior Deployment Engineer, AppGate ZTNA (Federal)
Washington, DC · Remote
$118K - $162K/yr
*** This is a direct hire for AppGate. The Senior Deployment Engineer is the hands-on technical lead ... Familiarity with STIG and SCAP hardening; process frameworks such as ITIL or ITSM a plus.
Senior Itsm Director information
See Reston, VA salary details
$26K - $39.1K
14% of jobs
$45.7K is the 25th percentile. Wages below this are outliers.
$39.1K - $52.2K
22% of jobs
$52.2K - $65.3K
9% of jobs
The median wage is $74.7K / yr.
$65.3K - $78.4K
7% of jobs
$78.4K - $91.5K
12% of jobs
$102.1K is the 75th percentile. Wages above this are outliers.
$91.5K - $104.6K
14% of jobs
$104.6K - $117.7K
9% of jobs
$117.7K - $130.8K
4% of jobs
$130.8K - $143.9K
3% of jobs
$143.9K - $157K
4% of jobs
$157K - $170.1K
2% of jobs
$26K
$83.5K
$170.1K
How much do senior itsm director jobs pay per year?
As of Aug 31, 2026, the average yearly pay for senior itsm director in Reston, VA is $83,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,200.00 and $107,200.00 per year, depending on experience, location, and employer.
What is the difference between Senior Itsm Director vs It Service Manager?
| Aspect | Senior Itsm Director | It Service Manager |
|---|---|---|
| Responsibilities | Oversees entire ITSM strategy, policy development, and high-level decision making | Manages daily IT service delivery, team coordination, and operational issues |
| Required Credentials | Bachelor's/Master's in IT or related field, ITSM certifications (e.g., ITIL), leadership experience | Bachelor's in IT or related field, ITIL certification, service management experience |
| Work Environment | Executive-level, strategic planning, cross-department collaboration | Operational, team management, customer support focus |
The Senior Itsm Director focuses on strategic leadership and policy development for IT service management, while the It Service Manager handles daily operations and service delivery. Both roles require ITIL certifications and ITSM experience, but differ mainly in scope and level of responsibility.
Is IT hard to become a senior ITSM director?
Becoming a senior ITSM director typically requires extensive experience in IT service management, strong leadership skills, and relevant certifications such as ITIL. It often involves progressing through roles like IT manager or service delivery manager over several years before reaching this senior level.
What are popular job titles related to Senior Itsm Director jobs in Reston, VA?
For Senior Itsm Director jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Senior Itsm Director jobs in Reston, VA look for?
The top searched job categories for Senior Itsm Director jobs in Reston, VA are:
Senior ServiceNow Developer / ITSM Solutions Consultant
Washington, DC • On-site
SmartIPlace •
IT Services • 51 - 200 employees51 - 200 employees
Contractor
Re-posted 19 days ago
Job description
Hi,
I hope you are doing well.
Please find the job details below:
Job Title: Senior ServiceNow Developer / ITSM Solutions Consultant
Location: Washington, DC
Requirement
Client is seeking a Senior ServiceNow Developer / ITSM Solutions Consultant to serve as a high-impact, strategic partner between our client’s business stakeholders and technology teams in Washington, D.C.
This hybrid role bridges the gap between technical execution and business strategy, combining advanced ServiceNow development with business analysis, process optimization, and cutting-edge AI enablement.
The successful candidate will champion the transformation of ServiceNow into an enterprise-wide service delivery engine, leveraging ITSM Pro, Automation, and Now Assist (AI) capabilities to drastically improve employee experiences, streamline workflows, and drive operational efficiency.
Key Responsibilities
Strategic Advisory & Business Analysis: Act as the primary liaison between business stakeholders and technical teams to gather, analyze, and document complex business requirements.
Process Optimization: Evaluate existing business processes and design scalable, modern workflows that maximize the value of Enterprise Service Management (ESM).
Core Platform Development: Configure, customize, and develop robust solutions within the ServiceNow platform, ensuring alignment with architectural best practices.
AI & Automation Drive: Lead the adoption and implementation of ServiceNow’s advanced features, including ITSM Pro, Automation, and AI-driven capabilities via Now Assist.
Solution Architecture: Translate high-level business objectives into technical designs that are scalable, maintainable, and minimize technical debt.
Change & Adoption Support: Facilitate platform training, create documentation, and support organizational change management to ensure high user adoption of new features.
Qualifications
Experience: Minimum of 5–7 years of hands-on experience in ServiceNow development, configuration, and implementation, with a proven track record in a senior or consultative role.
Technical Expertise: Deep knowledge of the ServiceNow ITSM suite, workflow configuration, scripting (JavaScript), and integration points.
AI & Advanced Features: Direct experience or strong working knowledge of ServiceNow ITSM Pro features, automation tools, and Generative AI capabilities (Now Assist).
Consultative Skills: Exceptional business analysis, requirements gathering, and stakeholder management skills, with the ability to articulate technical concepts to non-technical audiences.
Education & Certifications: Bachelor’s degree in Computer Science, Information Systems, or a related field; ServiceNow Certified Application Specialist (CAD) or Certified Implementation Specialist (CIS-ITSM) strongly preferred.
Location/Clearance: Ability to work on-site/hybrid in the Washington, D.C. area (and meet any specific client-side clearance or public trust requirements if applicable).
Client is seeking a Senior ServiceNow Developer / ITSM Solutions Consultant to serve as a high-impact, strategic partner between our client’s business stakeholders and technology teams in Washington, D.C.
This hybrid role bridges the gap between technical execution and business strategy, combining advanced ServiceNow development with business analysis, process optimization, and cutting-edge AI enablement.
The successful candidate will champion the transformation of ServiceNow into an enterprise-wide service delivery engine, leveraging ITSM Pro, Automation, and Now Assist (AI) capabilities to drastically improve employee experiences, streamline workflows, and drive operational efficiency.
Key Responsibilities
Strategic Advisory & Business Analysis: Act as the primary liaison between business stakeholders and technical teams to gather, analyze, and document complex business requirements.
Process Optimization: Evaluate existing business processes and design scalable, modern workflows that maximize the value of Enterprise Service Management (ESM).
Core Platform Development: Configure, customize, and develop robust solutions within the ServiceNow platform, ensuring alignment with architectural best practices.
AI & Automation Drive: Lead the adoption and implementation of ServiceNow’s advanced features, including ITSM Pro, Automation, and AI-driven capabilities via Now Assist.
Solution Architecture: Translate high-level business objectives into technical designs that are scalable, maintainable, and minimize technical debt.
Change & Adoption Support: Facilitate platform training, create documentation, and support organizational change management to ensure high user adoption of new features.
Qualifications
Experience: Minimum of 5–7 years of hands-on experience in ServiceNow development, configuration, and implementation, with a proven track record in a senior or consultative role.
Technical Expertise: Deep knowledge of the ServiceNow ITSM suite, workflow configuration, scripting (JavaScript), and integration points.
AI & Advanced Features: Direct experience or strong working knowledge of ServiceNow ITSM Pro features, automation tools, and Generative AI capabilities (Now Assist).
Consultative Skills: Exceptional business analysis, requirements gathering, and stakeholder management skills, with the ability to articulate technical concepts to non-technical audiences.
Education & Certifications: Bachelor’s degree in Computer Science, Information Systems, or a related field; ServiceNow Certified Application Specialist (CAD) or Certified Implementation Specialist (CIS-ITSM) strongly preferred.
Location/Clearance: Ability to work on-site/hybrid in the Washington, D.C. area (and meet any specific client-side clearance or public trust requirements if applicable).
About Smart-iPlace
Sourced by ZipRecruiter
SMART-iPLACE provides innovative staffing and consulting solutions that help our clients achieve their business objectives. We can understand and support all areas of your IT systems from back-end infrastructure to front-end personal productivity. Our goal is create innovative IT solutions that enable your business to be more agile and competitive.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Irving, TX, US
Year founded
2021