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End User Services Manager Jobs in Georgia (NOW HIRING)

Aprio

Senior Manager, IT End User Services

Atlanta, GA · On-site

$109K - $150K/yr

Aprio Advisory Group, LLC is a progressive, fast-growing firm looking for a Senior Manager, IT End User Services to join their dynamic team. The Senior IT Manager leads a team of specialists to ...

Aprio

Senior Manager, IT End User Services

Atlanta, GA

$109K - $150K/yr

Aprio Advisory Group, LLC is a progressive, fast-growing firm looking for a Senior Manager, IT End User Services to join their dynamic team. The Senior IT Manager leads a team of specialists to ...

Evolutyz Corp

End User Support Engineer

Atlanta, GA · On-site

The End User Services (EUS) Engineer provides advanced desktop support, endpoint management, and global operational support for corporate team members. This role serves as a Tier 2/Tier 3 escalation ...

TIER4 GROUP

End User Technology Lead

Atlanta, GA

$50 - $53/hr

End User Tech Lead Contract to Hire | Onsite One of our top digital banking clients has recently ... Strong experience with Windows endpoint management utilizing industry standard tools * Experience ...

Inspire Brands

End User Support Analyst

Atlanta, GA

Provide support for external helpdesk(s), field service organization(s), and Restaurant Technology ... management. * Wireless networking support for corporate and field-based users by including ...

Inspire Brands

End User Support Analyst

Atlanta, GA

Provide support for external helpdesk(s), field service organization(s), and Restaurant Technology ... management. * Wireless networking support for corporate and field-based users by including ...

Ruhrpumpen, Inc.

Sales Engineer - End User

Atlanta, GA · On-site

Job Summary Provides sales & customer support coverage, management and strategic focus for the North American End-user Sales of Ruhrpumpen in a defined territory and/or account lists. End-user Sales ...

Ruhrpumpen, Inc.

Sales Engineer - End User

Atlanta, GA · On-site

Job Summary Provides sales & customer support coverage, management and strategic focus for the North American End-user Sales of Ruhrpumpen in a defined territory and/or account lists. End-user Sales ...

NCR Corporation

IT End User Support

Atlanta, GA · On-site

Title : IT End User Support Location : Atlanta HQ North Tower Office About NCR Voyix Corporation ... Management: Coordinate with vendors for hardware support, repairs, and warranty services.

Digital Insight

IT End User Support

Atlanta, GA · On-site

Title :IT End User Support Location : Atlanta HQ North Tower Office About NCRVoyixCorporation NCR ... Management: Coordinate with vendors for hardware support, repairs, and warranty services.

NCR

IT End User Support

Atlanta, GA · On-site

Title :IT End User Support Location : Atlanta HQ North Tower Office About NCRVoyixCorporation NCR ... Management: Coordinate with vendors for hardware support, repairs, and warranty services.

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All JobsEnd User Services JobsEnd User Services Manager JobsEnd User Services Manager Jobs in Georgia

End User Services Manager information

See Georgia salary details

$63.3K

$101.4K

$132.6K

How much do end user services manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for end user services manager in Georgia is $101,400.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,400.00 and $98,400.00 per year, depending on experience, location, and employer.

What does an end user services manager do?

An End User Services Manager oversees the support and delivery of IT services to employees and end users within an organization. They manage teams that handle service desk operations, technical support, and user training to ensure smooth technology experiences. Their role often includes developing service strategies, implementing best practices, and ensuring high levels of customer satisfaction. They also coordinate with other IT departments to resolve complex issues and drive continuous improvement.

What are the key skills and qualifications needed to thrive as an end user services manager, and why are they important?

To thrive as an End User Services Manager, you need expertise in IT service management, troubleshooting, and user support, often supported by a bachelor's degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or Microsoft are typically expected. Strong leadership, communication, and problem-solving skills help you effectively manage teams and interact with diverse stakeholders. These skills and qualities are crucial for delivering reliable end-user support, optimizing IT processes, and ensuring high user satisfaction.

What are common challenges faced by an end user services manager, and how can they be addressed?

End User Services Managers often encounter challenges such as balancing diverse user needs, managing high ticket volumes, and ensuring timely resolution of technical issues. Addressing these requires strong communication skills, effective prioritization, and continuous process improvement. Building a collaborative team culture and leveraging tools for tracking and managing support requests can also help ensure high-quality service delivery. Regularly gathering user feedback and staying updated on emerging technologies are key to proactively addressing potential issues.

What is the difference between End User Services Manager vs Help Desk Supervisor?

AspectEnd User Services ManagerHelp Desk Supervisor
CredentialsIT-related certifications (e.g., CompTIA, ITIL)IT certifications often preferred, but less specialized
Work EnvironmentOversees multiple support teams, strategic planningManages help desk staff, daily support operations
Industry UsageCommon in large organizations, IT service providersFound in various organizations, customer support focus
Search/Comparison IntentUnderstanding managerial roles in end user supportComparing frontline support management positions

The End User Services Manager typically oversees broader support functions, focusing on strategic planning and team management, while the Help Desk Supervisor manages daily help desk operations and frontline support staff. Both roles require IT knowledge and certifications, but the manager role involves higher-level oversight and coordination across multiple teams.

What skills are needed for end user services manager?

An end user services manager needs strong technical skills in hardware, software, and network troubleshooting, along with excellent communication and customer service abilities. Leadership, problem-solving, and the ability to manage a team are also essential, often supported by certifications like ITIL or CompTIA. Familiarity with help desk tools and a proactive approach to user support are important for success in this role.

What are popular job titles related to End User Services Manager jobs in Georgia?

For End User Services Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching End User Services Manager jobs in Georgia look for?

The top searched job categories for End User Services Manager jobs in Georgia are:

What cities in Georgia are hiring for End User Services Manager jobs?

Cities in Georgia with the most End User Services Manager job openings:

End User Services Manager jobs near you
Infographic showing various End User Services Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 15% Part Time, 8% Contract, and 3% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $101,400 per year, or $48.8 per hour.

Sr. Manager, End User Services - Cox Farms

BrightFarms Inc

Atlanta, GA • On-site

$140K - $165K/yr

Full-time

Posted 3 days ago

New

Job description

About Cox Farms

Cox Farms, which operates across North America, is part of the Cox Enterprises family of businesses and a pioneering leader in the Controlled Environment Agriculture (CEA) industry. Backed by Cox Enterprises’ long-standing commitment to building stronger businesses and a better world, Cox Farms is dedicated to revolutionizing food production through sustainable and innovative technology. Our cutting-edge facilities leverage advanced agronomic, production, and greenhouse systems to deliver fresh, high-quality produce to consumers year-round—minimizing environmental impact while maximizing resource efficiency.

As we continue to expand and innovate, we are seeking an experienced Senior Manager, End User Services to build and lead a unified, high-quality IT support function that enables our workforce across all Cox Farms facilities.

Position Overview

This role is equal parts operational leadership and service maturity. The Senior Manager, End User Services is responsible for developing and enhancing ITSM capabilities across Cox Farms. This role will deliver an exceptional technology experience for stakeholders across multiple North American locations. This is a highly hands-on leadership role for a customer-focused IT professional who combines strong people leadership with deep process expertise in modern workplace technologies, endpoint management, identity and access management, collaboration platforms, and site IT operations.

This role serves as the technical leader and partners with subject matter experts for workplace technologies and end-user computing services. Acts as a liaison for complex technical and user-impacting issues. Owns the day-to-day support function while simultaneously building the processes, tooling, and team capability that will scale with the business. Will be a strategic partner in improving workplace technology and employee productivity and will champion a customer-first culture focused on responsiveness, communication, and service excellence.

Key Responsibilities

  • Lead, mentor, and develop an End User Services team supporting multiple North American locations
  • Define and implement ITSM processes including incident management, change management, request fulfillment, and asset management
  • Manage and support Entra ID, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and user lifecycle processes
  • Own the lifecycle management of endpoint devices and governance practices across North America
  • Maintain accurate asset inventory, tracking, reporting, and operational controls
  • Own the workstation engineering function including device builds, imaging, MDM/endpoint management, and hardware lifecycle
  • Own the end user support experience from ticket intake through resolution, including SLA definition and measurement
  • Establish and manage the ITSM platform, including configuration, workflows, and reporting
  • Develop a tiered support model and escalation paths in collaboration with the other leadership peers
  • Drive end user satisfaction through feedback loops, trend analysis, and continuous service improvement
  • Ensure conference rooms, AV systems, Teams Rooms, and workplace technologies operate reliably
  • Lead technology planning and deployment activities for office expansions, relocations, and workplace improvement initiatives
  • Identify opportunities for automation, process improvement, and service optimization
  • Build and maintain a self-service knowledge base to reduce recurring ticket volume
  • Report on service desk metrics and performance trends to the AVP of IT Operations

Required Qualifications

  • Bachelor’s degree in Information Systems, Computer Science, Business, or related field; or equivalent experience
  • 10+ years of IT Service Delivery experience, with at least 5 years in a supervisory or lead role
  • Demonstrated experience building or significantly improving a service desk operation
  • Hands-on experience with ITSM platforms (ServiceNow, Jira Service Management, or equivalent)
  • Strong working knowledge of Windows endpoint environments, Microsoft 365, and basic networking for support troubleshooting
  • Experience defining SLAs and service levels and holding a team accountable to them
  • Strong communication skills with the ability to manage customer expectations across a distributed workforce

Preferred Qualifications

  • Experience supporting a manufacturing, agricultural, or multi-site operational workforce where IT users have varying technical literacy
  • Background building or scaling a support function in a high-growth organization
  • Familiarity with Microsoft Intune or endpoint management platforms
  • ITIL Foundation certification or equivalent service management training
  • Experience building or scaling a knowledge base and self-service portal
  • Demonstrated ability to balance strategic leadership with hands-on technical execution.
  • Excellent communication, stakeholder management, troubleshooting, and customer service skills

Culture & Values at Cox Farms

At Cox Farms, we live out our Rooted Together culture:
Our Purpose, Vision & Mission

  • Purpose: Nourish the Planet
  • Vision: To be the most trusted partner in food
  • Mission: Delivering the world a reliable supply of healthy and sustainable food powered by our people
  • Anthem: The Future of Food Grows Here

Our Core Values
At Cox Farms, our culture is Rooted Together. We live our values every day:

  • Growth & Innovation – Always learning, improving, and finding better ways
  • Responsibility (Ownership & Accountability) – Own results, act like owners
  • Open & Honest (Transparency, Trust, Speaking Up) – We build trust through clarity, candor, and courage
  • We Before Me (Collaboration, Care, Service) – Support our people, our partners, our communities, and the consumers we serve
  • Safety – Safety in everything we do

Employment Notice

This role will support all Cox Farms businesses. The employer for this role is BrightFarms Inc. and is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other characteristic protected by law.

For roles based in the United States: Applicants must be authorized to work in the US without the need for employer sponsorship. For roles based in Canada: applicants must be legally eligible to work in Canada.