ITSM Administrator
San Antonio, TX · On-site
Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...
New
ITSM Administrator
San Antonio, TX · On-site
Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...
New
ITSM Administrator
San Antonio, TX · Remote
Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...
New
Quick apply
ITSM Administrator
San Antonio, TX · Remote
Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...
New
Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...
New
Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...
New
ITSM Administrator
San Antonio, TX · Remote
Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...
New
Quick apply
ITSM Administrator
San Antonio, TX · Remote
Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...
New
IT Service Management (ITSM) Platform Developer/Administrator
Cleveland, OH · On-site
$53 - $72.75/hr
Own the design, configuration, and continuous improvement of the Freshservice platform * Design and ... Build and administer asset lifecycle workflows: procurement, assignment, maintenance, and ...
IT Service Management (ITSM) Platform Developer/Administrator
Cleveland, OH · On-site
$53 - $72.75/hr
Own the design, configuration, and continuous improvement of the Freshservice platform * Design and ... Build and administer asset lifecycle workflows: procurement, assignment, maintenance, and ...
IT Service Management (ITSM) Platform Developer/Administrator
Cleveland, OH · On-site
$52.25 - $72/hr
... Administrator to enhance their Freshservice ITSM platform. This role involves designing ... configuring, and improving the platform while expanding into IT Asset Management, IT Operations ...
IT Service Management (ITSM) Platform Developer/Administrator
Cleveland, OH · On-site
$52.25 - $72/hr
... Administrator to enhance their Freshservice ITSM platform. This role involves designing ... configuring, and improving the platform while expanding into IT Asset Management, IT Operations ...
As a Client Infrastructure and Systems Administrator, you will have the opportunity to design ... Lead full deployment and configuration of Freshservice * Manage system settings, roles, and ...
As a Client Infrastructure and Systems Administrator, you will have the opportunity to design ... Lead full deployment and configuration of Freshservice * Manage system settings, roles, and ...
As a Client Infrastructure and Systems Administrator, you will have the opportunity to design ... Lead full deployment and configuration of Freshservice * Manage system settings, roles, and ...
As a Client Infrastructure and Systems Administrator, you will have the opportunity to design ... Lead full deployment and configuration of Freshservice * Manage system settings, roles, and ...
... Administrator to serve as a key technical resource within IT Operations. This role is responsible ... Own the design, configuration, and continuous improvement of the Freshservice platform * Design and ...
... Administrator to serve as a key technical resource within IT Operations. This role is responsible ... Own the design, configuration, and continuous improvement of the Freshservice platform * Design and ...
... Administrator to serve as a key technical resource within IT Operations. This role is responsible ... Own the design, configuration, and continuous improvement of the Freshservice platform * Design and ...
... Administrator to serve as a key technical resource within IT Operations. This role is responsible ... Own the design, configuration, and continuous improvement of the Freshservice platform * Design and ...
ITSM Support Engineer
Raleigh, NC · On-site
ITSM & Freshservice Administration * Serve as the administrator and operational owner of the Freshservice IT Service Management platform. * Manage the day-to-day operation of the Freshservice ...
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ITSM Support Engineer
Raleigh, NC · On-site
ITSM & Freshservice Administration * Serve as the administrator and operational owner of the Freshservice IT Service Management platform. * Manage the day-to-day operation of the Freshservice ...
Update Freshservice Knowledge Base for future reference. * Initiate information gathering calls ... Train fellow IT Applications Administrators and Production Support teams on Infor M3, Infor related ...
New
Update Freshservice Knowledge Base for future reference. * Initiate information gathering calls ... Train fellow IT Applications Administrators and Production Support teams on Infor M3, Infor related ...
New
Update Freshservice Knowledge Base for future reference. * Initiate information gathering calls ... Train fellow IT Applications Administrators and Production Support teams on Infor M3, Infor related ...
New
Update Freshservice Knowledge Base for future reference. * Initiate information gathering calls ... Train fellow IT Applications Administrators and Production Support teams on Infor M3, Infor related ...
New
Update Freshservice Knowledge Base for future reference. * Initiate information gathering calls ... Train fellow IT Applications Administrators and Production Support teams on Infor M3, Infor related ...
New
Update Freshservice Knowledge Base for future reference. * Initiate information gathering calls ... Train fellow IT Applications Administrators and Production Support teams on Infor M3, Infor related ...
New
Systems Administrator
$60K - $70K/yr
Respond to, document, and resolve support requests through Freshservice or other designated ... Administer Microsoft 365 and Entra ID / Azure Active Directory, including Exchange Online, Teams ...
Systems Administrator
$60K - $70K/yr
Respond to, document, and resolve support requests through Freshservice or other designated ... Administer Microsoft 365 and Entra ID / Azure Active Directory, including Exchange Online, Teams ...
The Payment Solutions Quality Assurance Administrator will serve as both a strategic problem solver ... workflows via FreshService. * Supports legal operations workflows related to garnishments ...
The Payment Solutions Quality Assurance Administrator will serve as both a strategic problem solver ... workflows via FreshService. * Supports legal operations workflows related to garnishments ...
System Administrator
Arlington, TX · On-site +1
Role Overview We are seeking a motivated and capable System Administrator to join our Arlington ... Freshservice for IT service management and ticket lifecycle administration. · Develop and maintain ...
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System Administrator
Arlington, TX · On-site +1
Role Overview We are seeking a motivated and capable System Administrator to join our Arlington ... Freshservice for IT service management and ticket lifecycle administration. · Develop and maintain ...
System Administrator
Arlington, TX · On-site +1
Administer and support Microsoft 365, including Entra ID and Intune for identity, device, and ... Configure and manage Freshservice for IT service management and ticket lifecycle administration.
System Administrator
Arlington, TX · On-site +1
Administer and support Microsoft 365, including Entra ID and Intune for identity, device, and ... Configure and manage Freshservice for IT service management and ticket lifecycle administration.
System Administrator
Arlington, TX · On-site
Role Overview We are seeking a motivated and capable System Administrator to join our Arlington ... Freshservice for IT service management and ticket lifecycle administration. • Develop and ...
System Administrator
Arlington, TX · On-site
Role Overview We are seeking a motivated and capable System Administrator to join our Arlington ... Freshservice for IT service management and ticket lifecycle administration. • Develop and ...
Systems Administrator
Port Richey, FL · On-site
... Freshservice or other designated ticketing channels. • Troubleshoot Windows PCs, laptops ... • Administer Microsoft 365 and Entra ID / Azure Active Directory, including Exchange Online ...
Systems Administrator
Port Richey, FL · On-site
... Freshservice or other designated ticketing channels. • Troubleshoot Windows PCs, laptops ... • Administer Microsoft 365 and Entra ID / Azure Active Directory, including Exchange Online ...
Freshservice Administrator information
What are the key skills and qualifications needed to thrive in the Freshservice Administrator position, and why are they important?
A Freshservice Administrator should have a strong understanding of IT service management (ITSM) principles, experience configuring ITSM platforms, and ideally a background in IT support or helpdesk operations. Familiarity with Freshservice’s platform, ITIL certification, and proficiency with ticketing systems and automation tools are commonly expected. Excellent problem-solving, attention to detail, and communication skills help administrators address technical challenges and collaborate across teams. These abilities are crucial for maintaining the efficiency, customization, and performance of the Freshservice environment to support organizational IT needs.
What is a Freshservice Administrator job?
A Freshservice Administrator is responsible for managing and optimizing an organization's Freshservice IT service management (ITSM) platform. They configure workflows, automate processes, manage service requests, and ensure smooth operation of the system. Administrators also handle user roles, permissions, integrations, and system updates. Their goal is to improve IT support efficiency and enhance user experience. Additionally, they may provide training and support to users to ensure effective platform utilization.
What does a typical day look like for a Freshservice Administrator?
As a Freshservice Administrator, your typical day often includes managing user accounts, configuring workflows, addressing ticket escalations, updating knowledge base articles, and providing technical support for end-users. You'll regularly collaborate with IT support teams to optimize service desk processes and ensure the platform aligns with business needs. Administrators are also responsible for monitoring system performance, implementing integrations or automation, and rolling out updates or new features. The role offers a mix of hands-on technical work and strategic process improvement, providing variety and opportunities to interact with colleagues across departments.
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Job description
The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role supports IT service delivery by managing ITIL-based processes, developing workflows and automations, maintaining reporting and dashboards, and driving continuous service improvement initiatives.
Key Responsibilities
Required Qualifications
Education
Experience
Required Skills
Certifications
Preferred certifications include ITIL Foundation and Freshservice Administrator certifications.
Key Responsibilities
- Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules.
- Configure and support ITIL-based processes including Incident, Request, Change, Problem, Knowledge, and Asset Management.
- Develop and maintain dashboards, reports, and service metrics to support operational and leadership reporting.
- Identify and implement process improvements and automation opportunities to increase efficiency and service quality.
- Manage integrations with enterprise applications and support platform upgrades and enhancements.
- Provide support, training, and guidance to users on Freshservice functionality and ITSM best practices.
- Maintain process documentation, knowledge articles, and standard operating procedures.
- Support governance, compliance, audit, and service management initiatives.
Required Qualifications
Education
- Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field, or equivalent experience.
Experience
- 3+ years of experience in IT Service Management, Service Desk, or IT Operations.
- 2+ years of hands-on Freshservice administration experience.
- Experience with workflow configuration, service catalogs, automation, and reporting.
- Experience supporting ITIL-based service management processes.
Required Skills
- Freshservice administration and configuration.
- Knowledge of ITIL framework and service management best practices.
- Workflow automation and business process optimization.
- Dashboard and report development.
- Microsoft 365 applications.
- Basic understanding of integrations, APIs, and automation platforms.
- Knowledge of Active Directory, Microsoft Entra ID (Azure AD), Okta, or other identity management solutions preferred.
Certifications
Preferred certifications include ITIL Foundation and Freshservice Administrator certifications.
About VeraLogics
Sourced by ZipRecruiter
Industry
It services
Company size
1 - 10 Employees
Headquarters location
San Antonio, TX, US
Year founded
2010