ITSM Administrator
San Antonio, TX · On-site
Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...
ITSM Administrator
San Antonio, TX · On-site
Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...
ITSM Administrator
San Antonio, TX · Remote
Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...
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ITSM Administrator
San Antonio, TX · Remote
Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...
ITSM Administrator
San Antonio, TX · On-site
Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...
ITSM Administrator
San Antonio, TX · On-site
Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...
ITSM Administrator
San Antonio, TX · Remote
Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...
Quick apply
ITSM Administrator
San Antonio, TX · Remote
Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...
ITSM Administrator
San Antonio, TX · On-site
Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...
ITSM Administrator
San Antonio, TX · On-site
Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...
IT Service Management (ITSM) Platform Developer/Administrator
Cleveland, OH · On-site
$52.25 - $72/hr
... Administrator to enhance their Freshservice ITSM platform. This role involves designing ... configuring, and improving the platform while expanding into IT Asset Management, IT Operations ...
IT Service Management (ITSM) Platform Developer/Administrator
Cleveland, OH · On-site
$52.25 - $72/hr
... Administrator to enhance their Freshservice ITSM platform. This role involves designing ... configuring, and improving the platform while expanding into IT Asset Management, IT Operations ...
IT Service Management (ITSM) Platform Developer/Administrator
Cleveland, OH · On-site
$53 - $72.75/hr
Own the design, configuration, and continuous improvement of the Freshservice platform * Design and ... Build and administer asset lifecycle workflows: procurement, assignment, maintenance, and ...
IT Service Management (ITSM) Platform Developer/Administrator
Cleveland, OH · On-site
$53 - $72.75/hr
Own the design, configuration, and continuous improvement of the Freshservice platform * Design and ... Build and administer asset lifecycle workflows: procurement, assignment, maintenance, and ...
We are currently seeking a full-time Junior System Administrator for our Memphis, TN office . This ... Take Tier 2 escalations from the service desk through Freshservice, documenting resolution and root ...
New
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We are currently seeking a full-time Junior System Administrator for our Memphis, TN office . This ... Take Tier 2 escalations from the service desk through Freshservice, documenting resolution and root ...
New
We are currently seeking a full-time Junior System Administrator for our Memphis, TN office . This ... Take Tier 2 escalations from the service desk through Freshservice, documenting resolution and root ...
New
Quick apply
We are currently seeking a full-time Junior System Administrator for our Memphis, TN office . This ... Take Tier 2 escalations from the service desk through Freshservice, documenting resolution and root ...
New
We are currently seeking a full-time Junior System Administrator for our Memphis, TN office . This ... Take Tier 2 escalations from the service desk through Freshservice, documenting resolution and root ...
New
Quick apply
We are currently seeking a full-time Junior System Administrator for our Memphis, TN office . This ... Take Tier 2 escalations from the service desk through Freshservice, documenting resolution and root ...
New
We are currently seeking a full-time Junior System Administrator for our Memphis, TN office . This ... Take Tier 2 escalations from the service desk through Freshservice, documenting resolution and root ...
New
We are currently seeking a full-time Junior System Administrator for our Memphis, TN office . This ... Take Tier 2 escalations from the service desk through Freshservice, documenting resolution and root ...
New
... Administrator to serve as a key technical resource within IT Operations. This role is responsible ... Own the design, configuration, and continuous improvement of the Freshservice platform * Design and ...
... Administrator to serve as a key technical resource within IT Operations. This role is responsible ... Own the design, configuration, and continuous improvement of the Freshservice platform * Design and ...
... Administrator to serve as a key technical resource within IT Operations. This role is responsible ... Own the design, configuration, and continuous improvement of the Freshservice platform * Design and ...
... Administrator to serve as a key technical resource within IT Operations. This role is responsible ... Own the design, configuration, and continuous improvement of the Freshservice platform * Design and ...
We are currently seeking a full-time Junior System Administrator for our Memphis, TN office . This ... Take Tier 2 escalations from the service desk through Freshservice, documenting resolution and root ...
New
Quick apply
We are currently seeking a full-time Junior System Administrator for our Memphis, TN office . This ... Take Tier 2 escalations from the service desk through Freshservice, documenting resolution and root ...
New
Junior Systems Administrator
Memphis, TN · On-site
We are currently seeking a full-time Junior System Administrator for our Memphis, TN office . This ... Take Tier 2 escalations from the service desk through Freshservice, documenting resolution and root ...
New
Junior Systems Administrator
Memphis, TN · On-site
We are currently seeking a full-time Junior System Administrator for our Memphis, TN office . This ... Take Tier 2 escalations from the service desk through Freshservice, documenting resolution and root ...
New
ITSM Support Engineer
Raleigh, NC · On-site
ITSM & Freshservice Administration * Serve as the administrator and operational owner of the Freshservice IT Service Management platform. * Manage the day-to-day operation of the Freshservice ...
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ITSM Support Engineer
Raleigh, NC · On-site
ITSM & Freshservice Administration * Serve as the administrator and operational owner of the Freshservice IT Service Management platform. * Manage the day-to-day operation of the Freshservice ...
Systems Administrator
Port Richey, FL · On-site
$60K - $70K/yr
Respond to, document, and resolve support requests through Freshservice or other designated ... Administer Microsoft 365 and Entra ID / Azure Active Directory, including Exchange Online, Teams ...
Systems Administrator
Port Richey, FL · On-site
$60K - $70K/yr
Respond to, document, and resolve support requests through Freshservice or other designated ... Administer Microsoft 365 and Entra ID / Azure Active Directory, including Exchange Online, Teams ...
Systems Administrator
Port Richey, FL · On-site
... Freshservice or other designated ticketing channels. • Troubleshoot Windows PCs, laptops ... • Administer Microsoft 365 and Entra ID / Azure Active Directory, including Exchange Online ...
Systems Administrator
Port Richey, FL · On-site
... Freshservice or other designated ticketing channels. • Troubleshoot Windows PCs, laptops ... • Administer Microsoft 365 and Entra ID / Azure Active Directory, including Exchange Online ...
Administer endpoint management platforms including Microsoft Intune, Windows Update for Business ... Freshservice CMDB. * Experience working in manufacturing or multi-site enterprise environments.
New
Administer endpoint management platforms including Microsoft Intune, Windows Update for Business ... Freshservice CMDB. * Experience working in manufacturing or multi-site enterprise environments.
New
System Administrator
Port Richey, FL · On-site
... Administrator to support and improve IT operations across Florida. The role involves a range of ... Freshservice or other designated ticketing channels. • Troubleshoot Windows PCs, laptops ...
System Administrator
Port Richey, FL · On-site
... Administrator to support and improve IT operations across Florida. The role involves a range of ... Freshservice or other designated ticketing channels. • Troubleshoot Windows PCs, laptops ...
Freshservice Administrator information
What are the key skills and qualifications needed to thrive as a Freshservice Administrator?
A Freshservice Administrator should have a strong understanding of IT service management (ITSM) principles, experience configuring ITSM platforms, and ideally a background in IT support or helpdesk operations. Familiarity with Freshservice’s platform, ITIL certification, and proficiency with ticketing systems and automation tools are commonly expected. Excellent problem-solving, attention to detail, and communication skills help administrators address technical challenges and collaborate across teams. These abilities are crucial for maintaining the efficiency, customization, and performance of the Freshservice environment to support organizational IT needs.
What is a Freshservice Administrator?
A Freshservice Administrator is responsible for managing and optimizing an organization's Freshservice IT service management (ITSM) platform. They configure workflows, automate processes, manage service requests, and ensure smooth operation of the system. Administrators also handle user roles, permissions, integrations, and system updates. Their goal is to improve IT support efficiency and enhance user experience. Additionally, they may provide training and support to users to ensure effective platform utilization.
What does a Freshservice Administrator do?
As a Freshservice Administrator, your typical day often includes managing user accounts, configuring workflows, addressing ticket escalations, updating knowledge base articles, and providing technical support for end-users. You'll regularly collaborate with IT support teams to optimize service desk processes and ensure the platform aligns with business needs. Administrators are also responsible for monitoring system performance, implementing integrations or automation, and rolling out updates or new features. The role offers a mix of hands-on technical work and strategic process improvement, providing variety and opportunities to interact with colleagues across departments.
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Job description
The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role supports Application Managed Service Delivery by managing ITIL-based processes, developing workflows and automations, maintaining reporting and dashboards, and driving continuous service improvement initiatives.
Key Responsibilities
Required Qualifications
Education
Experience
Required Skills
Certifications
Preferred certifications include ITIL Foundation and Freshservice Administrator certifications.
Key Responsibilities
- Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules.
- Configure and support ITIL-based processes including Incident, Request, Change, Problem, Knowledge, and Asset Management.
- Develop and maintain dashboards, reports, and service metrics to support operational and leadership reporting.
- Identify and implement process improvements and automation opportunities to increase efficiency and service quality.
- Manage integrations with enterprise applications and support platform upgrades and enhancements.
- Provide support, training, and guidance to users on Freshservice functionality and ITSM best practices.
- Maintain process documentation, knowledge articles, and standard operating procedures.
- Support governance, compliance, audit, and service management initiatives.
Required Qualifications
Education
- Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field, or equivalent experience.
Experience
- 3+ years of experience in IT Service Management, Service Desk, or IT Operations.
- 3+ years of experience in Application Management or SAP management
- 2+ years of hands-on Freshservice administration experience.
- Experience with workflow configuration, service catalogs, automation, and reporting.
- Experience supporting ITIL-based service management processes.
Required Skills
- Freshservice administration and configuration.
- Knowledge of ITIL framework and service management best practices.
- Workflow automation and business process optimization.
- Dashboard and report development.
- Microsoft 365 applications.
- Basic understanding of integrations, APIs, and automation platforms.
- Knowledge of Active Directory, Microsoft Entra ID (Azure AD), Okta, or other identity management solutions preferred.
Certifications
Preferred certifications include ITIL Foundation and Freshservice Administrator certifications.
About VeraLogics
Sourced by ZipRecruiter
Industry
It services
Company size
1 - 10 Employees
Headquarters location
San Antonio, TX, US
Year founded
2010