Freshservice Administrator Jobs (NOW HIRING)

You in this Role

The Network / Systems Administrator is a individual-contributor role within a lean IT department of three. You will own the day-to-day administration, monitoring, and troubleshooting of Unusual Machines' enterprise network and systems infrastructure across all seven sites. Working directly with the Director of IT, you will be a primary subject matter expert for firewall, switching, wireless, identity, cloud, and server infrastructure - while supporting compliance obligations and contributing to ongoing strategic IT buildout initiatives.

This role is ideal for a technically deep, self-directed administrator who thrives in a fast-moving environment, takes genuine ownership of infrastructure, and understands the discipline required in regulated industries.

What You'll Do

     Administer and maintain the enterprise firewall environment: Palo Alto, managed via Panorama; enforce security policy, NAT, zone architecture, and URL/App-ID rules

     Manage Prisma Access for remote user connectivity and ZTNA policy enforcement

     Operate and maintain Cisco Catalyst switching infrastructure across all sites - VLANs, trunking, STP, QoS, port security, and IOS-XE configuration management

     Administer Meraki MR46 wireless access points and MX68 LTE failover appliances at branch locations via Meraki Dashboard

     Maintain Spectrum Enterprise Metro Ethernet WAN connectivity across all seven sites; coordinate with carriers on circuit issues and escalations

     Manage iSCSI storage network on dedicated VLAN 61 (10.10.61.0/24) with MTU 9000 jumbo frame configuration

     Support DNS operations managed via Cloudflare (registrar and authoritative nameservers for unusualmachines.com)

Systems & Cloud Infrastructure

     Administer Microsoft 365 tenant (unusualmachines.com, E3 licensing) including Exchange Online, SharePoint Online, Teams, and OneDrive

     Manage Entra ID P2: Conditional Access policy authoring and tuning, Privileged Identity Management (PIM), Identity Protection risk policies, and SCIM-based provisioning integrations

     Operate Microsoft Intune for endpoint policy management, compliance baselines, Autopilot provisioning, and application deployment (rollout in progress)

     Administer Windows Server infrastructure including Active Directory, DNS, DHCP, Group Policy, and file services

     Manage NAS/storage infrastructure

     Operate and maintain backup and disaster recovery processes; ensure recovery objectives are met and tested

ITSM & Operations

     Operate within Freshservice Enterprise ITSM platform: own infrastructure-tier tickets, contribute to CMDB asset accuracy, document changes per change management process

     Maintain network and systems documentation to a professional standard - configuration baselines, topology diagrams, runbooks, and change records

     Participate in on-call rotation and respond to after-hours infrastructure incidents as needed across a seven-site footprint

     Provide assistance and escalation support to Desktop Helpdesk staff for network, identity, and server-related issues

What You'll Bring

     5+ years of hands-on experience in a network/systems administration role in an enterprise environment

     Palo Alto Networks firewall administration: PAN-OS security policy, NAT, zone design, App-ID, URL filtering - Panorama experience strongly preferred

     Cisco Catalyst switching: IOS-XE, VLAN configuration, trunking, STP, QoS - production experience required

     Microsoft 365 back-end administration: Exchange Online, SharePoint, Teams, licensing, and service health management

     Entra ID / Azure AD: Conditional Access, PIM, Identity Protection, SCIM provisioning, group-based access management

     Windows Server administration: Active Directory, DNS, DHCP, GPO, and file services

     Familiarity with backup/DR concepts and tools; ability to design and verify recovery procedures

     PowerShell scripting for M365, Entra ID, and Windows Server automation tasks

     Experience working in a compliance-driven environment (SOX, ITAR, HIPAA, PCI, or equivalent)

     Strong documentation discipline - you write things down and keep them current

Preferred Qualifications

     Palo Alto PCNSA or PCNSE certification

     Cisco CCNA or CCNP certification

     Microsoft certifications: MS-102 (M365 Administrator), SC-300 (Identity & Access), AZ-104 (Azure Administrator)

     Meraki wireless and SD-WAN administration experience

     Microsoft Intune / Autopilot / Endpoint Manager experience

     Tenable.io or equivalent vulnerability management platform experience

     Prisma Access / GlobalProtect VPN administration

     Experience with iSCSI storage networks and NAS platforms (Synology, NetApp, Dell, Ubiquiti ENAS)

     Experience supporting multi-site WAN environments with Metro Ethernet or MPLS

     Familiarity with Freshservice or comparable enterprise ITSM platforms

Benefits

• Salary range - $90,000 - $105,000
• Medical, dental, and vision coverage
• PTO and paid holidays
• Catered Lunch 5 days a week
• 401K
• Career growth opportunities

About Us

Unusual Machines is a U.S.-based drone and drone parts company focused on the small and First-Person View (FPV) segments of the drone market. Our brands - Rotor Riot and Fat Shark - are two of the most respected names in FPV and have helped shape the industry through e-commerce, product development, and a deep connection with the pilot community.

We're expanding into enterprise and defense - bringing our obsessive attention to performance, design, and U.S.-based manufacturing into high-stakes environments like search and rescue, STEM education, and military innovation. With several of our products already approved by the Defense Innovation Unit, we're solving procurement issues for customers who demand speed, agility, and compliance.

If you love working at the intersection of community, content, and cutting-edge technology, you'll feel right at home here.

We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Unusual Machines participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.