Initech Global is seeking a Freshservice Administrator / ITSM Analyst for a 3-month contract engagement with potential extension based on successful execution of the role . The role is hybrid ...
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Initech Global is seeking a Freshservice Administrator / ITSM Analyst for a 3-month contract engagement with potential extension based on successful execution of the role . The role is hybrid ...
System Administrator
Arlington, TX · On-site
They are seeking a motivated System Administrator to support their executive, administrative ... Freshservice for IT service management and ticket lifecycle administration. • Develop and ...
System Administrator
Arlington, TX · On-site
They are seeking a motivated System Administrator to support their executive, administrative ... Freshservice for IT service management and ticket lifecycle administration. • Develop and ...
As a Client Infrastructure and Systems Administrator, you will have the opportunity to design ... Lead full deployment and configuration of Freshservice * Manage system settings, roles, and ...
As a Client Infrastructure and Systems Administrator, you will have the opportunity to design ... Lead full deployment and configuration of Freshservice * Manage system settings, roles, and ...
IT Service Management (ITSM) Platform Developer/Administrator
Cleveland, OH · On-site
$53 - $72.75/hr
Own the design, configuration, and continuous improvement of the Freshservice platform * Design and ... Build and administer asset lifecycle workflows: procurement, assignment, maintenance, and ...
IT Service Management (ITSM) Platform Developer/Administrator
Cleveland, OH · On-site
$53 - $72.75/hr
Own the design, configuration, and continuous improvement of the Freshservice platform * Design and ... Build and administer asset lifecycle workflows: procurement, assignment, maintenance, and ...
As a Client Infrastructure and Systems Administrator, you will have the opportunity to design ... Lead full deployment and configuration of Freshservice * Manage system settings, roles, and ...
Quick apply
As a Client Infrastructure and Systems Administrator, you will have the opportunity to design ... Lead full deployment and configuration of Freshservice * Manage system settings, roles, and ...
As a Client Infrastructure and Systems Administrator, you will have the opportunity to design ... Lead full deployment and configuration of Freshservice * Manage system settings, roles, and ...
As a Client Infrastructure and Systems Administrator, you will have the opportunity to design ... Lead full deployment and configuration of Freshservice * Manage system settings, roles, and ...
... Administrator to serve as a key technical resource within IT Operations. This role is responsible ... Own the design, configuration, and continuous improvement of the Freshservice platform * Design and ...
... Administrator to serve as a key technical resource within IT Operations. This role is responsible ... Own the design, configuration, and continuous improvement of the Freshservice platform * Design and ...
... Administrator to serve as a key technical resource within IT Operations. This role is responsible ... Own the design, configuration, and continuous improvement of the Freshservice platform * Design and ...
... Administrator to serve as a key technical resource within IT Operations. This role is responsible ... Own the design, configuration, and continuous improvement of the Freshservice platform * Design and ...
Tria Federal is seeking a skilled and motivated IT Systems Administrator to join a collaborative ... Knowledge of FreshService Service Desk System Responsibilities: * Provide IT service desk support ...
Tria Federal is seeking a skilled and motivated IT Systems Administrator to join a collaborative ... Knowledge of FreshService Service Desk System Responsibilities: * Provide IT service desk support ...
Senior IT Support Administrator
San Diego, CA · Hybrid
$91K - $123K/yr
Our Information Technology team is looking for a Senior IT Support Administrator that will provide ... Experience with ITIL based helpdesk system (We utilize Freshservice) * Minimum 3+ years of ...
Senior IT Support Administrator
San Diego, CA · Hybrid
$91K - $123K/yr
Our Information Technology team is looking for a Senior IT Support Administrator that will provide ... Experience with ITIL based helpdesk system (We utilize Freshservice) * Minimum 3+ years of ...
Senior IT Support Administrator
San Diego, CA · Hybrid
$91K - $123K/yr
Overview Our Information Technology team is looking for a Senior IT Support Administrator that will ... Experience with ITIL based helpdesk system (We utilize Freshservice) * Minimum 3+ years of ...
Senior IT Support Administrator
San Diego, CA · Hybrid
$91K - $123K/yr
Overview Our Information Technology team is looking for a Senior IT Support Administrator that will ... Experience with ITIL based helpdesk system (We utilize Freshservice) * Minimum 3+ years of ...
Senior IT Support Administrator
San Diego, CA · On-site
$91K - $123K/yr
Overview Our Information Technology team is looking for a Senior IT Support Administrator that will ... Experience with ITIL based helpdesk system (We utilize Freshservice) * Minimum 3+ years of ...
Senior IT Support Administrator
San Diego, CA · On-site
$91K - $123K/yr
Overview Our Information Technology team is looking for a Senior IT Support Administrator that will ... Experience with ITIL based helpdesk system (We utilize Freshservice) * Minimum 3+ years of ...
Systems Administrator
Port Richey, FL · On-site
$60K - $70K/yr
Respond to, document, and resolve support requests through Freshservice or other designated ... Administer Microsoft 365 and Entra ID / Azure Active Directory, including Exchange Online, Teams ...
Systems Administrator
Port Richey, FL · On-site
$60K - $70K/yr
Respond to, document, and resolve support requests through Freshservice or other designated ... Administer Microsoft 365 and Entra ID / Azure Active Directory, including Exchange Online, Teams ...
Systems Administrator
Port Richey, FL · On-site
... Freshservice or other designated ticketing channels. • Troubleshoot Windows PCs, laptops ... • Administer Microsoft 365 and Entra ID / Azure Active Directory, including Exchange Online ...
Systems Administrator
Port Richey, FL · On-site
... Freshservice or other designated ticketing channels. • Troubleshoot Windows PCs, laptops ... • Administer Microsoft 365 and Entra ID / Azure Active Directory, including Exchange Online ...
System Administrator
Arlington, TX · On-site +1
Role Overview We are seeking a motivated and capable System Administrator to join our Arlington ... Freshservice for IT service management and ticket lifecycle administration. · Develop and maintain ...
Quick apply
System Administrator
Arlington, TX · On-site +1
Role Overview We are seeking a motivated and capable System Administrator to join our Arlington ... Freshservice for IT service management and ticket lifecycle administration. · Develop and maintain ...
System Administrator
Arlington, TX · On-site +1
Administer and support Microsoft 365, including Entra ID and Intune for identity, device, and ... Configure and manage Freshservice for IT service management and ticket lifecycle administration.
System Administrator
Arlington, TX · On-site +1
Administer and support Microsoft 365, including Entra ID and Intune for identity, device, and ... Configure and manage Freshservice for IT service management and ticket lifecycle administration.
System Administrator
Arlington, TX · On-site
Role Overview We are seeking a motivated and capable System Administrator to join our Arlington ... Freshservice for IT service management and ticket lifecycle administration. • Develop and ...
System Administrator
Arlington, TX · On-site
Role Overview We are seeking a motivated and capable System Administrator to join our Arlington ... Freshservice for IT service management and ticket lifecycle administration. • Develop and ...
ITSM Administrator
Austin, TX · On-site
Freshservice, Jira Service Management, Cherwell, Ivanti, TOPdesk Key Responsibilities * Administer, configure, and maintain the ITSM platform to ensure stability, performance, and reliability
ITSM Administrator
Austin, TX · On-site
Freshservice, Jira Service Management, Cherwell, Ivanti, TOPdesk Key Responsibilities * Administer, configure, and maintain the ITSM platform to ensure stability, performance, and reliability
ITSM Administrator
Austin, TX · On-site
Freshservice, Jira Service Management, Cherwell, Ivanti, TOPdesk Key Responsibilities * Administer, configure, and maintain the ITSM platform to ensure stability, performance, and reliability
ITSM Administrator
Austin, TX · On-site
Freshservice, Jira Service Management, Cherwell, Ivanti, TOPdesk Key Responsibilities * Administer, configure, and maintain the ITSM platform to ensure stability, performance, and reliability
Senior Systems Administrator
$75K - $90K/yr
Summary The Senior Systems Administrator is the backbone of ARL's IT operations, ensuring the ... Freshservice ticket portals, and Microsoft Office 365 applications. This position must have the ...
Senior Systems Administrator
$75K - $90K/yr
Summary The Senior Systems Administrator is the backbone of ARL's IT operations, ensuring the ... Freshservice ticket portals, and Microsoft Office 365 applications. This position must have the ...
Freshservice Administrator information
What are the key skills and qualifications needed to thrive in the Freshservice Administrator position, and why are they important?
A Freshservice Administrator should have a strong understanding of IT service management (ITSM) principles, experience configuring ITSM platforms, and ideally a background in IT support or helpdesk operations. Familiarity with Freshservice’s platform, ITIL certification, and proficiency with ticketing systems and automation tools are commonly expected. Excellent problem-solving, attention to detail, and communication skills help administrators address technical challenges and collaborate across teams. These abilities are crucial for maintaining the efficiency, customization, and performance of the Freshservice environment to support organizational IT needs.
What is a Freshservice Administrator job?
A Freshservice Administrator is responsible for managing and optimizing an organization's Freshservice IT service management (ITSM) platform. They configure workflows, automate processes, manage service requests, and ensure smooth operation of the system. Administrators also handle user roles, permissions, integrations, and system updates. Their goal is to improve IT support efficiency and enhance user experience. Additionally, they may provide training and support to users to ensure effective platform utilization.
What does a typical day look like for a Freshservice Administrator?
As a Freshservice Administrator, your typical day often includes managing user accounts, configuring workflows, addressing ticket escalations, updating knowledge base articles, and providing technical support for end-users. You'll regularly collaborate with IT support teams to optimize service desk processes and ensure the platform aligns with business needs. Administrators are also responsible for monitoring system performance, implementing integrations or automation, and rolling out updates or new features. The role offers a mix of hands-on technical work and strategic process improvement, providing variety and opportunities to interact with colleagues across departments.
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Contractor
Posted 19 days ago
Job description
Initech Global is seeking a Freshservice Administrator / ITSM Analyst for a 3-month contract engagement with potential extension based on successful execution of the role. The role is hybrid preferred, with onsite presence preferred when possible. A fully remote arrangement may be considered for the right US based candidate with the required Freshservice, ITSM, and ITIL experience.
This role will support the review, cleanup, configuration, and improvement of an existing Freshservice environment. The consultant will work with IT and business teams to improve helpdesk workflows, onboarding and termination processes, software access requests, SaaS functionality, and Freshservice workspace configuration.
Core Focus Areas
- Understand the current Freshservice workspace configuration, including ticket setup, workflows, and automation actions.
- Support setup of a Facilities Helpdesk with appropriate tickets, workflows, routing, and support processes.
- Rework the Employee Onboarding module, including possible use of the Journeys module.
- Implement and verify Freshservice SaaS module functionality.
- Enhance the “Add/Remove User from Group” process, including support for Entra group access.
- Modernize the “AD_Group_Live” custom object to improve manageability.
- Improve the Software Request workflow, including SaaS and Entra based access control.
- Work with groups such as EAS, Application Development, Facilities, HR, and other stakeholders to review ticket and workflow needs.
- Rework the termination process, with a focus on improving asset recovery.
- Clean up outdated tickets, workflows, automations, and legacy workflow functions.
- Support HR Helpdesk setup if timing allows, including ticket and workflow configuration.
Ideal Candidate Profile
The ideal candidate has hands-on Freshservice administration experience, strong ITSM and ITIL knowledge, and the ability to work directly with business and technical stakeholders. They should be comfortable reviewing existing workflows, identifying gaps, documenting improvements, and making practical configuration changes within Freshservice.
Required Skills
- Freshservice administration and configuration
- ITSM and ITIL process knowledge
- Ticket workflow setup and cleanup
- Service request and approval workflow experience
- SaaS management or software request workflow experience
- Microsoft Entra ID or Active Directory group workflow familiarity
- Strong documentation and stakeholder communication skills
- Ability to work independently in a 3 month contract environment
Scope Note
This role is focused specifically on Freshservice administration, workflow improvement, helpdesk setup, SaaS functionality, onboarding, termination, access request workflows, and related cleanup activities. It is not intended to expand into broader IT operations ownership, software development, infrastructure administration, or unrelated platform transformation work.
Company Description
Initech Global is a leader in the staffing industry, providing consulting, recruiting, and staffing solutions in the fields of information technology, engineering, and manufacturing. Since 2001, Initech Global has been helping companies around the world accomplish their most critical business objectives through our disciplined client service approach, and our unique talent management model. Both client and talent retention continue to surpass 90% since the company’s inception fifteen years ago, and we’ve been recognized by Inc. 5000 as one of the fastest-growing private companies in the US for the last two years. Our clients and employees are the key to our success, and people are at the heart of everything we do. We are Initech Global, and we are Powered By People.
About Initech Global
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Grand Rapids, MI, US
Year founded
2001