ITSM Administrator
San Antonio, TX · On-site
The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...
ITSM Administrator
San Antonio, TX · On-site
The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...
ITSM Administrator
San Antonio, TX · Remote
The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...
New
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ITSM Administrator
San Antonio, TX · Remote
The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...
New
The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...
The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...
ITSM Administrator
San Antonio, TX · Remote
The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...
New
Quick apply
ITSM Administrator
San Antonio, TX · Remote
The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...
New
As a Client Infrastructure and Systems Administrator, you will have the opportunity to design ... Lead full deployment and configuration of Freshservice * Manage system settings, roles, and ...
As a Client Infrastructure and Systems Administrator, you will have the opportunity to design ... Lead full deployment and configuration of Freshservice * Manage system settings, roles, and ...
As a Client Infrastructure and Systems Administrator, you will have the opportunity to design ... Lead full deployment and configuration of Freshservice * Manage system settings, roles, and ...
As a Client Infrastructure and Systems Administrator, you will have the opportunity to design ... Lead full deployment and configuration of Freshservice * Manage system settings, roles, and ...
System Administrator
Arlington, TX · On-site +1
Administer and support Microsoft 365, including Entra ID and Intune for identity, device, and ... Configure and manage Freshservice for IT service management and ticket lifecycle administration.
System Administrator
Arlington, TX · On-site +1
Administer and support Microsoft 365, including Entra ID and Intune for identity, device, and ... Configure and manage Freshservice for IT service management and ticket lifecycle administration.
System Administrator
Arlington, TX · On-site +1
Role Overview We are seeking a motivated and capable System Administrator to join our Arlington ... manage Freshservice for IT service management and ticket lifecycle administration. · Develop and ...
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System Administrator
Arlington, TX · On-site +1
Role Overview We are seeking a motivated and capable System Administrator to join our Arlington ... manage Freshservice for IT service management and ticket lifecycle administration. · Develop and ...
System Administrator
Arlington, TX · On-site
... and manage Freshservice for IT service management and ticket lifecycle administration. • Develop and maintain scripts and automation (PowerShell, Bash, or similar) to streamline operations and ...
System Administrator
Arlington, TX · On-site
... and manage Freshservice for IT service management and ticket lifecycle administration. • Develop and maintain scripts and automation (PowerShell, Bash, or similar) to streamline operations and ...
IT Service Management (ITSM) Platform Developer/Administrator
Cleveland, OH · On-site
$53 - $72.75/hr
Own the design, configuration, and continuous improvement of the Freshservice platform * Design and ... Build and administer asset lifecycle workflows: procurement, assignment, maintenance, and ...
IT Service Management (ITSM) Platform Developer/Administrator
Cleveland, OH · On-site
$53 - $72.75/hr
Own the design, configuration, and continuous improvement of the Freshservice platform * Design and ... Build and administer asset lifecycle workflows: procurement, assignment, maintenance, and ...
IT Service Management (ITSM) Platform Developer/Administrator
Cleveland, OH · On-site
$52.25 - $72/hr
... Administrator to enhance their Freshservice ITSM platform. This role involves designing ... Operations Management, and Configuration Management. Responsibilities : • Own the design ...
IT Service Management (ITSM) Platform Developer/Administrator
Cleveland, OH · On-site
$52.25 - $72/hr
... Administrator to enhance their Freshservice ITSM platform. This role involves designing ... Operations Management, and Configuration Management. Responsibilities : • Own the design ...
Own the design, configuration, and continuous improvement of the Freshservice platform * Design and ... Build and administer asset lifecycle workflows: procurement, assignment, maintenance, and ...
Own the design, configuration, and continuous improvement of the Freshservice platform * Design and ... Build and administer asset lifecycle workflows: procurement, assignment, maintenance, and ...
Own the design, configuration, and continuous improvement of the Freshservice platform * Design and ... Build and administer asset lifecycle workflows: procurement, assignment, maintenance, and ...
Own the design, configuration, and continuous improvement of the Freshservice platform * Design and ... Build and administer asset lifecycle workflows: procurement, assignment, maintenance, and ...
IT Help Desk Administrator
Charlotte, NC · On-site
$80K - $90K/yr
The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations ... Management, Freshservice, Zendesk). * Solid understanding of networking fundamentals, hardware ...
IT Help Desk Administrator
Charlotte, NC · On-site
$80K - $90K/yr
The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations ... Management, Freshservice, Zendesk). * Solid understanding of networking fundamentals, hardware ...
IT Help Desk Administrator
$80K - $90K/yr
The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations ... Management, Freshservice, Zendesk). * Solid understanding of networking fundamentals, hardware ...
IT Help Desk Administrator
$80K - $90K/yr
The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations ... Management, Freshservice, Zendesk). * Solid understanding of networking fundamentals, hardware ...
ITSM Support Engineer
Raleigh, NC · On-site
ITSM & Freshservice Administration * Serve as the administrator and operational owner of the Freshservice IT Service Management platform. * Manage the day-to-day operation of the Freshservice ...
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ITSM Support Engineer
Raleigh, NC · On-site
ITSM & Freshservice Administration * Serve as the administrator and operational owner of the Freshservice IT Service Management platform. * Manage the day-to-day operation of the Freshservice ...
IT Client Services Manager
Libertyville, IL · On-site
$92K - $113K/yr
Act as the primary administrator for Freshservice. Configure workflows, automation rules, and dashboards to streamline the support process. Knowledge Management & Shift-Left * Self-Service Strategy:
IT Client Services Manager
Libertyville, IL · On-site
$92K - $113K/yr
Act as the primary administrator for Freshservice. Configure workflows, automation rules, and dashboards to streamline the support process. Knowledge Management & Shift-Left * Self-Service Strategy:
Systems Administrator
$60K - $70K/yr
Respond to, document, and resolve support requests through Freshservice or other designated ... Manage and support Microsoft Intune, device compliance, configuration profiles, security policies ...
Systems Administrator
$60K - $70K/yr
Respond to, document, and resolve support requests through Freshservice or other designated ... Manage and support Microsoft Intune, device compliance, configuration profiles, security policies ...
Update Freshservice Knowledge Base for future reference. * Initiate information gathering calls ... Excellent planning, time-management, organization, and prioritization skills. * Ability to conduct ...
New
Update Freshservice Knowledge Base for future reference. * Initiate information gathering calls ... Excellent planning, time-management, organization, and prioritization skills. * Ability to conduct ...
New
The Payment Solutions Quality Assurance Administrator will serve as both a strategic problem solver ... and manages service request workflows via FreshService. * Supports legal operations workflows ...
The Payment Solutions Quality Assurance Administrator will serve as both a strategic problem solver ... and manages service request workflows via FreshService. * Supports legal operations workflows ...
Manager Freshservice Administrator information
See salary details
$24.5K - $32.8K
9% of jobs
$32.8K - $41.1K
15% of jobs
$41.8K is the 25th percentile. Wages below this are outliers.
$41.1K - $49.5K
17% of jobs
The median wage is $52.3K / yr.
$49.5K - $57.8K
27% of jobs
$62.9K is the 75th percentile. Wages above this are outliers.
$57.8K - $66.1K
12% of jobs
$66.1K - $74.4K
8% of jobs
$74.4K - $82.7K
4% of jobs
$82.7K - $91K
3% of jobs
$91K - $99.4K
2% of jobs
$99.4K - $107.7K
2% of jobs
$107.7K - $116K
1% of jobs
$24.5K
$59.5K
$116K
How much do manager freshservice administrator jobs pay per year?
As of Jul 16, 2026, the average yearly pay for manager freshservice administrator in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.
What cities are hiring for Manager Freshservice Administrator jobs? Cities with the most Manager Freshservice Administrator job openings:
What are the most commonly searched types of Freshservice Administrator jobs? The most popular types of Freshservice Administrator jobs are:
What states have the most Manager Freshservice Administrator jobs? States with the most job openings for Manager Freshservice Administrator jobs include:
Job description
The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role supports IT service delivery by managing ITIL-based processes, developing workflows and automations, maintaining reporting and dashboards, and driving continuous service improvement initiatives.
Key Responsibilities
Required Qualifications
Education
Experience
Required Skills
Certifications
Preferred certifications include ITIL Foundation and Freshservice Administrator certifications.
Key Responsibilities
- Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules.
- Configure and support ITIL-based processes including Incident, Request, Change, Problem, Knowledge, and Asset Management.
- Develop and maintain dashboards, reports, and service metrics to support operational and leadership reporting.
- Identify and implement process improvements and automation opportunities to increase efficiency and service quality.
- Manage integrations with enterprise applications and support platform upgrades and enhancements.
- Provide support, training, and guidance to users on Freshservice functionality and ITSM best practices.
- Maintain process documentation, knowledge articles, and standard operating procedures.
- Support governance, compliance, audit, and service management initiatives.
Required Qualifications
Education
- Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field, or equivalent experience.
Experience
- 3+ years of experience in IT Service Management, Service Desk, or IT Operations.
- 2+ years of hands-on Freshservice administration experience.
- Experience with workflow configuration, service catalogs, automation, and reporting.
- Experience supporting ITIL-based service management processes.
Required Skills
- Freshservice administration and configuration.
- Knowledge of ITIL framework and service management best practices.
- Workflow automation and business process optimization.
- Dashboard and report development.
- Microsoft 365 applications.
- Basic understanding of integrations, APIs, and automation platforms.
- Knowledge of Active Directory, Microsoft Entra ID (Azure AD), Okta, or other identity management solutions preferred.
Certifications
Preferred certifications include ITIL Foundation and Freshservice Administrator certifications.
About VeraLogics
Sourced by ZipRecruiter
Industry
It services
Company size
1 - 10 Employees
Headquarters location
San Antonio, TX, US
Year founded
2010