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Manager Freshservice Administrator Jobs (NOW HIRING)

VeraLogics, Inc

ITSM Administrator

San Antonio, TX · On-site

The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...

VeraLogics, Inc

ITSM Administrator

San Antonio, TX · On-site

The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...

VeraLogics, Inc.

ITSM Administrator

San Antonio, TX · Remote

The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...

VeraLogics, Inc.

ITSM Administrator

San Antonio, TX · On-site

The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...

Toppan

IT Help Desk Administrator

Charlotte, NC · On-site

$80K - $90K/yr

The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations ... Management, Freshservice, Zendesk). * Solid understanding of networking fundamentals, hardware ...

Toppan

IT Help Desk Administrator

Charlotte, NC

$80K - $90K/yr

The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations ... Management, Freshservice, Zendesk). * Solid understanding of networking fundamentals, hardware ...

LMK Recruiting Solutions

IT Administrator

Hillside, IL · Hybrid

Ticket Management: Own the IT support queue (Freshservice) for HQ--assisting on-site and remote ... Administer the Microsoft 365 admin centers--Exchange, SharePoint, OneDrive, Teams (including Teams ...

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How much do manager freshservice administrator jobs pay per year?

As of Aug 17, 2026, the average yearly pay for manager freshservice administrator in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

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Manager Freshservice Administrator jobs near you
Infographic showing various Manager Freshservice Administrator job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.

ITSM Administrator

VeraLogics, Inc

San Antonio, TX • On-site

Full-time

Re-posted 4 days ago

Job description

The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role supports Application Managed Service Delivery by managing ITIL-based processes, developing workflows and automations, maintaining reporting and dashboards, and driving continuous service improvement initiatives.
Key Responsibilities
  • Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules.
  • Configure and support ITIL-based processes including Incident, Request, Change, Problem, Knowledge, and Asset Management.
  • Develop and maintain dashboards, reports, and service metrics to support operational and leadership reporting.
  • Identify and implement process improvements and automation opportunities to increase efficiency and service quality.
  • Manage integrations with enterprise applications and support platform upgrades and enhancements.
  • Provide support, training, and guidance to users on Freshservice functionality and ITSM best practices.
  • Maintain process documentation, knowledge articles, and standard operating procedures.
  • Support governance, compliance, audit, and service management initiatives.

Required Qualifications
Education
  • Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field, or equivalent experience.

Experience
  • 3+ years of experience in IT Service Management, Service Desk, or IT Operations.
  • 3+ years of experience in Application Management or SAP management
  • 2+ years of hands-on Freshservice administration experience.
  • Experience with workflow configuration, service catalogs, automation, and reporting.
  • Experience supporting ITIL-based service management processes.

Required Skills
  • Freshservice administration and configuration.
  • Knowledge of ITIL framework and service management best practices.
  • Workflow automation and business process optimization.
  • Dashboard and report development.
  • Microsoft 365 applications.
  • Basic understanding of integrations, APIs, and automation platforms.
  • Knowledge of Active Directory, Microsoft Entra ID (Azure AD), Okta, or other identity management solutions preferred.

Certifications
Preferred certifications include ITIL Foundation and Freshservice Administrator certifications.

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