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Remote Freshservice Administrator Jobs (NOW HIRING)

E-Space

System Administrator

Arlington, TX · On-site +1

Configure and manage Freshservice for IT service management and ticket lifecycle administration ... Support secure site-to-site and remote connectivity solutions as needed. Required Qualifications ...

E-Space

System Administrator

Arlington, TX · On-site +1

... based remote access to internal resources. · Support and maintain Atlassian suite (Jira ... Freshservice for IT service management and ticket lifecycle administration. · Develop and maintain ...

Techary

2nd Line Support Technician

Dallas, TX · Remote

$37K - $46K/yr

Skilled in using remote support and ticketing tools (e.g., HaloPSA, ServiceNow, Freshservice ... Modern Desktop Administrator Associate, or ITIL Foundation Benefits At Techary, we embrace a family ...

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Remote Freshservice Administrator information

What are some common challenges faced by Remote Freshservice Administrators and how can they be addressed?

Remote Freshservice Administrators often encounter challenges such as managing system configurations across multiple departments, ensuring timely user support, and maintaining consistent communication with distributed teams. To address these, it's important to set up clear workflows, leverage automation features, and schedule regular check-ins with stakeholders. Utilizing detailed documentation and staying updated with Freshservice enhancements also help streamline processes and prevent issues before they arise.

What is a Remote Freshservice Administrator?

A Remote Freshservice Administrator is a professional responsible for managing and configuring the Freshservice IT service management (ITSM) platform from a remote location. Their duties include setting up workflows, managing user accounts, customizing the service desk, and ensuring the platform aligns with the organization's IT processes. They also troubleshoot issues, provide technical support, and help optimize the use of Freshservice to improve efficiency. Working remotely, they use collaboration tools and communicate with IT teams and end-users to resolve service desk-related issues.

What is the difference between Remote Freshservice Administrator vs Remote ServiceNow Administrator?

AspectRemote Freshservice AdministratorRemote ServiceNow Administrator
CertificationsFreshservice Certified Administrator, ITIL FoundationServiceNow Certified System Administrator, ITIL Foundation
Work EnvironmentCloud-based ITSM platform management, remote supportEnterprise ITSM platform management, remote support
Industry UsageIT service management, help desk supportIT service management, enterprise workflows

The Remote Freshservice Administrator and Remote ServiceNow Administrator roles share similarities in certifications, work environment, and industry usage, focusing on ITSM platform management. However, Freshservice is typically used by smaller to mid-sized organizations, while ServiceNow is favored by larger enterprises. Both roles require ITIL knowledge and remote support skills, but the specific platform expertise distinguishes them.

What are the key skills and qualifications needed to thrive as a Remote Freshservice Administrator, and why are they important?

To excel as a Remote Freshservice Administrator, you need a solid understanding of IT service management (ITSM) principles, experience with help desk operations, and familiarity with Freshservice or similar ticketing platforms. Expertise in configuring workflows, automations, and integrations within Freshservice, along with ITIL certification, is often required. Strong analytical thinking, problem-solving abilities, and effective communication skills set exceptional administrators apart. These capabilities ensure efficient system management, improved support processes, and seamless collaboration across distributed teams.
More about Remote Freshservice Administrator jobs
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What are the most commonly searched types of Freshservice Administrator jobs? The most popular types of Freshservice Administrator jobs are:
What states have the most Remote Freshservice Administrator jobs? States with the most job openings for Remote Freshservice Administrator jobs include:
What job categories do people searching Remote Freshservice Administrator jobs look for? The top searched job categories for Remote Freshservice Administrator jobs are:
Remote Freshservice Administrator jobs near you
Infographic showing various Remote Freshservice Administrator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

System Administrator

E-Space

Arlington, TX • On-site, Remote

Full-time

Medical, PTO

Posted 13 days ago

Job description

Ready to make connectivity from space universally accessible, secure and actionable? Then you've come to the right place!

E-Space is bridging Earth and space to enable hyper-scaled deployments of Internet of Things (IoT) solutions and services. We are building a highly-advanced low Earth orbit (LEO) space system that will fundamentally change the design, economics, manufacturing and service delivery associated with traditional satellite and terrestrial IoT systems.

We're intentional, we're unapologetically curious and we're 100% committed to innovate space-based communications and deliver actionable intelligence that will expand global economies, protect space and our planet and enhance our overall quality of life.

Role Overview
 
We are seeking a motivated and capable System Administrator to join our Arlington, Texas office and support our executive, administrative, finance, and engineering teams. This role plays a key part in maintaining and improving our IT infrastructure in a fast-paced, high-accountability environment.
 
You will work hands-on across systems, networking, and end-user support while helping strengthen security, reliability, and operational efficiency. We value practical problem-solving, ownership, and creative IT solutions that fit our business needs - not one-size-fits-all enterprise models. This position partners closely with leadership and technical teams to ensure technology enables performance across the organization.
 
Key Responsibilities
 
Platforms & Identity Management:
Administer and support Microsoft 365, including Entra ID and Intune for identity, device, and access management.
Manage Okta for SSO, MFA, and user lifecycle provisioning across integrated platforms.
Administer and maintain Twingate ZTNA to ensure secure, identity-based remote access to internal resources.
Support and maintain Atlassian suite (Jira, Confluence, Bitbucket) to enable engineering and operational workflows.
Configure and manage Freshservice for IT service management and ticket lifecycle administration.
Develop and maintain scripts and automation (PowerShell, Bash, or similar) to streamline operations and improve system reliability.
 
Physical Infrastructure:
Deploy, configure, and maintain physical servers in production environments (Proxmox and VMware).
Administer and support NAS systems, including storage provisioning, access control, and backup integration.
Build and maintain custom workstations and specialized systems to meet operational requirements.
Assist with installation, labeling, termination, and troubleshooting of structured network cabling as needed.
 
Network Infrastructure:
Manage and support LAN environments built on the UniFi network stack.
Configure and maintain UniFi firewalls, switches, and wireless infrastructure across multiple locations.
Implement and troubleshoot routing, switching, and VLAN segmentation.
Configure and manage firewall rules, policies, and threat management features.
Support secure site-to-site and remote connectivity solutions as needed.
Required Qualifications
  • 3+ years of hands-on experience as a System Administrator or in a comparable infrastructure-focused role.
  • Experience supporting and maintaining production IT environments across systems, networking, and end-user platforms.
  • Strong troubleshooting skills with the ability to diagnose and resolve infrastructure and system issues independently.
  • Experience implementing IT systems, security best practices, and operational procedures.
  • Working knowledge of Linux environments (Ubuntu or similar) preferred.
Nice to Have
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Relevant industry certifications (Microsoft, VMware, CompTIA Network+/Linux+, CCNA, or similar).
  • Experience with Azure or hybrid cloud environments.
  • Exposure to Zero Trust security principles or modern identity-driven access models.
  • Experience supporting multi-site environments or structured infrastructure standards.
  • Experience in aerospace, defense, or manufacturing environments is a plus.
Why E-Space is right for you:

As a member of our team, you will play a crucial role in driving our success.  Our team members have a strong sense of dedication and responsibility; this includes a strong commitment to our mission to create an entirely new suite of global capabilities to improve lives, business efficiencies and build a smarter planet. This means that there will be times when extra hours, including nights and weekends, may be needed to meet critical deadlines and mission goals.  In return, we offer a dynamic work environment with opportunities for professional growth and development and the chance to make a meaningful impact in a high-growth industry.  

We want you to make the most of your journey at E-Space. That's why we support and invest in the physical, emotional and financial well-being of our team members and their families. Some of what you can expect when working at E-Space:

An opportunity to really make a difference
Sustainability at our core
Fair and honest workplace
Innovative thinking is encouraged
Competitive salaries
Continuous learning and development
Health and wellness care options
Financial solutions for the future
Optional legal services (US only)
Paid holidays
Paid time off

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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