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Remote Freshservice Administrator Jobs (NOW HIRING)

CEI

Halo ITSM Platform Developer

Salisbury, MD · Remote

$65 - $68/hr

Remote Contract: W2 only, 6 month contract with potential for extension or conversion to full time ... Experience with ServiceNow, Freshservice, Jira Service Management, Cherwell, or similar ITSM ...

Absorb Software

Zuora System Specialist

... admin in the same afternoon. Technologies we use: * Zuora * Salesforce * Jira * Freshservice * Copilot * Claude * ChatGPT Are you ready to become an Absorber? What we offer: * Fully remote-first work ...

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Remote Freshservice Administrator information

What are some common challenges faced by remote Freshservice administrators and how can they be addressed?

Remote Freshservice Administrators often encounter challenges such as managing system configurations across multiple departments, ensuring timely user support, and maintaining consistent communication with distributed teams. To address these, it's important to set up clear workflows, leverage automation features, and schedule regular check-ins with stakeholders. Utilizing detailed documentation and staying updated with Freshservice enhancements also help streamline processes and prevent issues before they arise.

What is a remote Freshservice administrator?

A Remote Freshservice Administrator is a professional responsible for managing and configuring the Freshservice IT service management (ITSM) platform from a remote location. Their duties include setting up workflows, managing user accounts, customizing the service desk, and ensuring the platform aligns with the organization's IT processes. They also troubleshoot issues, provide technical support, and help optimize the use of Freshservice to improve efficiency. Working remotely, they use collaboration tools and communicate with IT teams and end-users to resolve service desk-related issues.

What is the difference between Remote Freshservice Administrator vs Remote ServiceNow Administrator?

AspectRemote Freshservice AdministratorRemote ServiceNow Administrator
CertificationsFreshservice Certified Administrator, ITIL FoundationServiceNow Certified System Administrator, ITIL Foundation
Work EnvironmentCloud-based ITSM platform management, remote supportEnterprise ITSM platform management, remote support
Industry UsageIT service management, help desk supportIT service management, enterprise workflows

The Remote Freshservice Administrator and Remote ServiceNow Administrator roles share similarities in certifications, work environment, and industry usage, focusing on ITSM platform management. However, Freshservice is typically used by smaller to mid-sized organizations, while ServiceNow is favored by larger enterprises. Both roles require ITIL knowledge and remote support skills, but the specific platform expertise distinguishes them.

What are the key skills and qualifications needed to thrive as a remote Freshservice administrator?

To excel as a Remote Freshservice Administrator, you need a solid understanding of IT service management (ITSM) principles, experience with help desk operations, and familiarity with Freshservice or similar ticketing platforms. Expertise in configuring workflows, automations, and integrations within Freshservice, along with ITIL certification, is often required. Strong analytical thinking, problem-solving abilities, and effective communication skills set exceptional administrators apart. These capabilities ensure efficient system management, improved support processes, and seamless collaboration across distributed teams.
More about Remote Freshservice Administrator jobs
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What are the most commonly searched types of Freshservice Administrator jobs? The most popular types of Freshservice Administrator jobs are:
What states have the most Remote Freshservice Administrator jobs? States with the most job openings for Remote Freshservice Administrator jobs include:
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Remote Freshservice Administrator jobs near you
Infographic showing various Remote Freshservice Administrator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Senior Service Desk Analyst - Remote, United States

Slipstream IT

Remote

$45K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

At Slipstream we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.
Slipstream's industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.
Available Shifts
Monday-Friday 8:00am-5:00pm EST
Monday-Friday 11:00am-8:00pm EST
Responsibilities
  • Provide white-glove, End User Service Desk Support via phone, email, SMS,and chat.
  • Manage an open ticket queue including Incidents, Requests, Tasks and Changes across multiple ticketing systems such as ServiceNow, FreshService and Zendesk.
  • Document all incoming and outgoing communications with all customers, including daily ticket follow-ups in the respective ticketing system.
  • Perform resets in systems such as Active Directory, Entra, Office 365 Admin and Okta.
  • Perform uninstall/reinstall of approved software applications to devices.
  • Provide support for Multifactor Authentication, SSO Applications and VPN technologies.
  • Support various industry standard applications such as Veeva.
  • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.
  • Administer Office 365 including Distribution List (DL) Management and Shared Mailbox support.
  • Manage Adobe license administration and user provisioning.
  • Perform Okta administration including user lifecycle management and application assignments.
  • Manage SharePoint access including permissions, site access, and group membership.
  • Onboarding and offboarding of clients employee via AD, Entra, or other supplied software

Required Skills
  • CompTIA A+ certification or equivalent.
  • 2-3 years of progressive experience in a Technical Support role with an MSP or call center IT support environment.
  • 1+ year Mac OS experience.
  • 1+ year of supporting VIP or C level executives.
  • Understand of the ITIL framework.
  • Experience supporting Microsoft 365 applications and M365 Admin.
  • Experience with Microsoft SharePoint from and access management.
  • Experience with Active Directory and Microsoft Entra.
  • Experience with ServiceNow ticketing system; additional ticketing systems are a plus.
  • Experience with remote access tools such as ConnectWise. Additional remote tools are a plus.
  • Experience with Okta administration.
  • Experience remotely troubleshooting Windows hardware and software break/fix issues.
  • Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, and WiFi.
  • Understanding of call center metrics and KPIs.
  • Ability to multi-task and experience working in a fast-paced environment.
  • Ability to follow and understand complex documentation.
  • Strong technical troubleshooting and customer service skills.
  • Strong verbal and written communication skills.
  • College or technology school degree preferred.

Benefits
  • 401k match
  • Comprehensive group health, dental, vision benefits
  • Life insurance/LTD
  • Discretionary PTO
  • Salary: $45,000-50,000

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

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