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Implementation Support Engineer Jobs (NOW HIRING)

Psyche Systems Corporation

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Implementation & Support Engineer

Hopkinton, MA · Remote

Overview Plays a key role in supporting and implementing Laboratory Information System (LIS ... Experience as a System Administrator/Systems Engineer or equivalent * Experience as a desktop ...

Psyche Systems Corporation

Be Seen First

Implementation & Support Engineer

Hopkinton, MA · Remote

Overview Plays a key role in supporting and implementing Laboratory Information System (LIS ... Experience as a System Administrator/Systems Engineer or equivalent * Experience as a desktop ...

Taulia

AI Implementation Support Engineer

San Francisco, CA · On-site

$120K - $160K/yr

The AI Implementation Support Engineer will serve as the primary AI technical implementation and support expert. When not engaged in primary AI support duties, you will dedicate your available time ...

Blossom

Lead Implementations Support Engineer

Miami, FL · Remote

$104.90K - $138.20K/yr

Supervisory Responsibilities: • Lead and mentor a team of implementation support engineers. • Set priorities, manage workloads, and track team performance and delivery metrics. • Foster a ...

Blossom

Lead Implementations Support Engineer

FL · On-site +1

$98K - $129.10K/yr

Supervisory Responsibilities: • Lead and mentor a team of implementation support engineers. • Set priorities, manage workloads, and track team performance and delivery metrics. • Foster a ...

Embtel Inc

OMS Support Engineer

Bodega Bay, CA · Remote

We have an urgent requirement with our client/Implementation partner. The job details are given below - &geoId=92000000 Client : TCS Title : OMS Support Engineer Location : Bay Area California ...

Fable

Support Engineer

San Francisco, CA · On-site

$120K - $160K/yr

The Role As Fable's first Support Engineer, you will own the end-to-end technical support ... Integration & Implementation Support: Support customers with API integrations, SSO/SAML setup, data ...

Warp

Implementation Engineer

New York, NY · On-site +1

This person will run our structured Implementation Support program, working directly with customer engineering teams from use case selection through production deployment. You'll sit at the ...

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How much do implementation support engineer jobs pay per hour?

As of May 31, 2026, the average hourly pay for implementation support engineer in the United States is $51.41, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Implementation Support Engineer, and why are they important?

To thrive as an Implementation Support Engineer, you need strong problem-solving skills, technical aptitude in IT systems, and often a relevant degree in computer science or engineering. Familiarity with software deployment tools, APIs, databases, and ticketing systems such as Jira or ServiceNow is typically required. Excellent communication, customer service orientation, and adaptability help you build rapport with clients and collaborate across teams. These skills are crucial for ensuring smooth software rollouts, resolving technical issues efficiently, and maintaining high client satisfaction.

What are some typical challenges Implementation Support Engineers face when working with clients on software deployments?

Implementation Support Engineers often encounter challenges such as aligning software capabilities with unique client requirements, managing expectations during the deployment process, and troubleshooting unforeseen technical issues under tight deadlines. Effective communication and adaptability are crucial, as you'll frequently collaborate with both technical teams and non-technical stakeholders to ensure a smooth rollout. Overcoming these challenges can be highly rewarding and provides valuable experience in project management and client relationship-building.

What does an Implementation Support Engineer do?

An Implementation Support Engineer is responsible for assisting clients in deploying and integrating new software or technical solutions. They work closely with customers to ensure smooth installation, configuration, and troubleshooting during the implementation phase. Their role often includes providing technical support, training users, and resolving any issues that arise to ensure the successful adoption of the product. Implementation Support Engineers act as a bridge between the technical team and the client, ensuring requirements are met and expectations are managed throughout the process.
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Infographic showing various Implementation Support Engineer job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 94% Full Time, 2% Part Time, and 3% Contract. Highlights an 57% Physical, and 43% Remote job distribution, with an average salary of $106,928 per year, or $51.4 per hour.
Implementation & Support Engineer

Implementation & Support Engineer

Psyche Systems Corporation

Hopkinton, MA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

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Job description

Overview

Plays a key role in supporting and implementing Laboratory Information System (LIS) environments for customers. This position serves as the primary technical point of contact throughout the implementation lifecycle, advising internal deployment teams and customers on supported infrastructure requirements, identifying workflow issues, and delivering effective technical solutions. The role also provides long-term support for LIS installations, client access to hosted products, and contributes to continuous process improvement. In addition, this individual provides backup to support a broad range of infrastructure technologies—including servers, virtualization, cloud services, security, and end-user systems—and may provide occasional on-site hardware support at the company’s data center.

Essential Functions and Responsibilities:

Position Requirements

  • Advise Deployment group and customers on supported infrastructure and system requirements for customer LIS installations
  • Serve as the technical POC throughout the implementation process, providing customer support as needed to properly build and implement their LIS
  • Identify installation workflow issues and provide alternate solutions as needed
  • Provide customers with local client installation instructions or our Hosted Access Guide
  • Long-term support of the LIS installation and client access to hosted products
  • Continually review internal procedures for process improvements
  • Being on call for client support (average rate of off-hours calls: one per quarter)
  • Receive on-the-job training to provide backup for infrastructure such as firewalls, vCenter, VDI, Azure backup, M365, Teams Voice, AV, Windows servers, AD/GPOs, SQL, staff helpdesk, etc.

Qualification Requirements

  • Experience as a System Administrator/Systems Engineer or equivalent
  • Experience as a desktop/helpdesk support technician
  • Some experience in networking, or firewalls/VPNs
  • Familiar with Hypervisors and SANs
  • Leadership skills, flexible team player; ability to work independently and in groups
  • Excellent oral and written communication skills, including presentation skills
  • Excellent problem-solving skills
  • Detail-oriented and organized
  • Ability to prioritize, multi-task, and meet deadlines

If you have experience in the following areas, it would be considered a strong plus:

  • Certifications in Windows Server/workstation, or networking disciplines
  • Previous experience with top-tier cloud solutions (Azure, AWS, GCP)
  • Previous experience with security and healthcare compliance

Company Description

Psyche Systems Corporation is a privately held software company that has focused exclusively on delivering laboratory information systems to hospitals and clinics since 1976. This long-standing commitment to the healthcare laboratory industry has helped Psyche build strong customer relationships, maintain employee loyalty, and consistently deliver high-quality products and services.
With conservative fiscal practices, low overhead, and strong cost controls, Psyche Systems has earned a reputation as one of the most stable and dependable vendors in the laboratory information systems market.
What truly sets Psyche apart is its culture. Psyche operates without traditional managers, relying instead on self-directed, collaborative teams that value initiative, accountability, and creativity. Employees enjoy flexible schedules, remote work, and autonomy in their daily activities, creating an environment where motivated professionals can perform at their highest potential.
Psyche Systems also offers opportunities for career growth and new skill development. Join our team to work alongside laboratory and information technology professionals dedicated to solving problems and helping healthcare organizations improve their laboratory operations.