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Implementation Support Engineer Jobs (NOW HIRING)

Truleo

Support Engineer

Greenville, SC · On-site

$100K/yr

About the Role We're looking for a technically-minded Support Engineer to own the operational ... Ability to manage multiple customer implementations simultaneously * Comfortable working in a fast ...

New

EnsoData

Implementation Engineer

Madison, WI · On-site +1

$80K - $85K/yr

The mission of a Implementation Engineer is the technical bridge between sales and long-term support. They own the technical delivery of the product, ensuring that new sites and features are ...

Outcode Software

Yardi Support Engineer

Draper, UT

The Support Engineering Lead takes ownership of technical implementation and support end-to-end, acting as the technical anchor for Yardi-related engagements. * Project Leadership: Lead product ...

Themesoft, Inc.

Production Support Engineer

Charlotte, NC · On-site

$41 - $53.50/hr

Collaborate with development, DevOps, and infrastructure teams to implement process improvements ... Experience supporting large-scale, high-availability systems in a 24x7 production environment.

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$152K/yr

... Support Engineer to serve as the technical front line for their customer base, blending customer ... context--or implement fixes directly when appropriate • You own escalations end-to-end ...

Apple

Support Engineer

Austin, TX · On-site

... implementing, and operating AI solutions that have a direct and measurable impact on Apple Sales ... Description We're looking for a Support Engineer who thrives at the intersection of speed and ...

Snap-on Inc

Support Engineer

Kenosha, WI

Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto ... Strong collaboration across engineering, product, and support teams Employment Type: FULL_TIME

Apple

Support Engineer

Austin, TX

$184K - $277K/yr

... implementing, and operating AI solutions that have a direct and measurable impact on Apple Sales ... Description We're looking for a Support Engineer who thrives at the intersection of speed and ...

Snap-on Inc

Support Engineer

Kenosha, WI

Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto ... Strong collaboration across engineering, product, and support teams

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Implementation Support Engineer information

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How much do implementation support engineer jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for implementation support engineer in the United States is $51.41, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What does an Implementation Support Engineer do?

An Implementation Support Engineer is responsible for assisting clients in deploying and integrating new software or technical solutions. They work closely with customers to ensure smooth installation, configuration, and troubleshooting during the implementation phase. Their role often includes providing technical support, training users, and resolving any issues that arise to ensure the successful adoption of the product. Implementation Support Engineers act as a bridge between the technical team and the client, ensuring requirements are met and expectations are managed throughout the process.

What are the key skills and qualifications needed to thrive as an Implementation Support Engineer, and why are they important?

To thrive as an Implementation Support Engineer, you need strong problem-solving skills, technical aptitude in IT systems, and often a relevant degree in computer science or engineering. Familiarity with software deployment tools, APIs, databases, and ticketing systems such as Jira or ServiceNow is typically required. Excellent communication, customer service orientation, and adaptability help you build rapport with clients and collaborate across teams. These skills are crucial for ensuring smooth software rollouts, resolving technical issues efficiently, and maintaining high client satisfaction.

What are some typical challenges Implementation Support Engineers face when working with clients on software deployments?

Implementation Support Engineers often encounter challenges such as aligning software capabilities with unique client requirements, managing expectations during the deployment process, and troubleshooting unforeseen technical issues under tight deadlines. Effective communication and adaptability are crucial, as you'll frequently collaborate with both technical teams and non-technical stakeholders to ensure a smooth rollout. Overcoming these challenges can be highly rewarding and provides valuable experience in project management and client relationship-building.
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What job categories do people searching Implementation Support Engineer jobs look for? The top searched job categories for Implementation Support Engineer jobs are:
Implementation Support Engineer jobs near you
Infographic showing various Implementation Support Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $106,928 per year, or $51.4 per hour.

Support Engineer

Truleo

Greenville, SC • On-site

$100K/yr

Full-time

Medical, Retirement, PTO

Posted 7 days ago

New

Job description

About TRULEO
TRULEO is an Agentic AI platform trusted by over 1,100 law enforcement agencies across the United States. We help patrol officers, investigators, and command staff save time, solve more cases, and make better decisions through AI-powered reporting, investigations, and department intelligence.
Our platform connects to the systems agencies already use - including CAD, RMS, body-worn cameras, jail systems, and other public safety applications - to deliver actionable intelligence without requiring agencies to replace existing technology.
About the Role
We're looking for a technically-minded Support Engineer to own the operational success of TRULEO's connectors and AI agents.
You'll work directly with customer IT teams to deploy, support, and optimize TRULEO within customer environments. From onboarding new agencies to monitoring connector health and troubleshooting technical issues, you'll ensure customers get the most out of the platform while serving as the technical bridge between Customer Success and Engineering.
This role is ideal for someone who enjoys solving technical problems, working directly with customers, and improving operational processes. You won't be developing new connectors or writing production software, but you'll own everything required to successfully deploy, maintain, and support them.
What You'll Do
  • Lead customer onboarding for TRULEO connectors and AI agents from planning through production deployment
  • Coordinate with customer IT teams to install agents, configure environments, provision accounts, and validate access
  • Troubleshoot installation, networking, authentication, and configuration issues
  • Validate customer credentials and resolve deployment blockers quickly
  • Monitor connector health and proactively resolve outages, expired credentials, and infrastructure issues
  • Follow up with customer IT teams to remediate offline systems and maintain reliable integrations
  • Configure AI workflows, prompts, reports, and customer-specific settings using existing TRULEO capabilities
  • Work directly with customers to optimize their deployments and improve AI performance
  • Track customer deployments and technical issues through Jira and internal operational tools
  • Escalate engineering issues with complete technical documentation while independently resolving operational issues whenever possible
  • Identify opportunities to improve processes and automate repetitive operational work

What We're Looking For
  • Experience in Technical Support, Support Engineering, Solutions Engineering, Systems Administration, Implementation, or a similar customer-facing technical role
  • Strong troubleshooting and problem-solving skills
  • Experience working directly with customer IT departments
  • Familiarity with Windows administration, networking fundamentals, authentication, permissions, and enterprise software deployments
  • Excellent communication and organizational skills
  • Ability to manage multiple customer implementations simultaneously
  • Comfortable working in a fast-paced startup environment
  • Experience with Jira or similar ticketing systems

Nice to Have
  • Experience deploying on-premise or hybrid enterprise software
  • Experience with Windows Server, Active Directory, virtual machines, SSO, and networking
  • Experience supporting SaaS products
  • Familiarity with public safety, law enforcement, CJIS, or government technology environments
  • SQL, scripting, or automation experience
  • Experience working with AI-powered software

What Success Looks Like
Within your first year, you will:
  • Own day-to-day support and operations for customer connectors and AI agents
  • Reduce deployment timelines through operational improvements
  • Improve connector uptime through proactive monitoring and customer follow-up
  • Help customers realize value from TRULEO faster
  • Build repeatable processes that allow TRULEO to scale deployments across a rapidly growing customer base

Why TRULEO?
  • Help build the future of AI for public safety
  • Work directly with agencies making a real impact in their communities
  • Join a fast-growing startup where you'll have meaningful ownership from day one
  • Competitive compensation
  • Health benefits
  • 401(k)
  • Paid time off

Apply