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Senior Freshservice Administrator Jobs (NOW HIRING)

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Freshworks Admin

Chicago, IL · On-site

Overview: Freshworks Admin This position is responsible for the administration, configuration, and ongoing support of the Freshservice ITSM platform at HealthEquity, and serves as the senior ...

Posted today

Tata Consultancy Services

Freshworks Admin

Chicago, IL · On-site

$85K - $100K/yr

Freshworks Admin This position is responsible for the administration, configuration, and ongoing support of the Freshservice ITSM platform at HealthEquity, and serves as the senior technical lead for ...

New

XS Brokers

Senior IT Support Specialist

Quincy, MA · On-site

$82K - $90K/yr

Administer NinjaOne (RMM) including remote remediation, scripting, patching, and compliance ... Review and maintain onboarding/offboarding workflows, runbooks, and Freshservice automations.

Incident IQ

IT Administrator

Alpharetta, GA · On-site

Collaborate with senior IT staff on larger projects and infrastructure improvements. IT Adminis ... Freshservice). * Experience administering Google Workspace is highly desirable. * Exposure to or ...

Incident IQ

IT Administrator

Alpharetta, GA

Collaborate with senior IT staff on larger projects and infrastructure improvements. IT Adminis ... Freshservice). * Experience administering Google Workspace is highly desirable. * Exposure to or ...

Incident IQ

IT Administrator

Atlanta, GA · On-site

Collaborate with senior IT staff on larger projects and infrastructure improvements. IT Adminis ... Freshservice). * Experience administering Google Workspace is highly desirable. * Exposure to or ...

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Senior Freshservice Administrator information

What is a senior Freshservice administrator?

Senior Freshservice Administrators are experienced IT professionals responsible for managing, configuring, and optimizing the Freshservice IT service management platform within an organization. They oversee system integrations, customize workflows, ensure compliance with best practices, and provide advanced support to users. Their role often includes user training, troubleshooting complex issues, reporting, and collaborating with other IT teams to ensure the platform meets organizational needs.

What are some common challenges faced by senior Freshservice administrators, and how can they be addressed?

Senior Freshservice Administrators often face challenges in customizing workflows to meet complex organizational needs and ensuring seamless integration with other IT systems. Keeping up with frequent software updates and training team members on new features can also be demanding. To address these challenges, it's helpful to stay current with Freshservice release notes, actively participate in the Freshservice community, and collaborate closely with IT stakeholders to gather feedback and optimize processes. Leveraging automation and regularly reviewing configurations can also help in maintaining an efficient service desk environment.

What are the key skills and qualifications needed to thrive as a senior Freshservice administrator, and why are they important?

To thrive as a Senior Freshservice Administrator, you need deep expertise in IT service management (ITSM), experience configuring Freshservice, and a background in ITIL processes or related certifications. Familiarity with Freshservice's automation tools, integrations, reporting features, and API management is essential. Strong problem-solving skills, effective communication, and the ability to collaborate across departments set top performers apart. These skills ensure optimal platform performance, streamline IT workflows, and deliver high-quality support to users.

What is the difference between Senior Freshservice Administrator vs Freshservice Administrator?

AspectSenior Freshservice AdministratorFreshservice Administrator
CertificationsITIL, ServiceNow, or similar certifications often preferredBasic ITIL or vendor-specific certifications
Experience3+ years in service management and platform administration1-2 years in IT service management
ResponsibilitiesAdvanced platform configuration, process optimization, team mentorshipUser management, ticket handling, basic platform setup
Work EnvironmentLarge IT teams, enterprise settingsSMBs, departmental support teams

The main difference between a Senior Freshservice Administrator and a Freshservice Administrator lies in experience, responsibilities, and certifications. Senior roles typically involve more strategic tasks, platform customization, and mentorship, while standard administrators focus on day-to-day support and basic configurations.

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Senior Freshservice Administrator jobs near you
Infographic showing various Senior Freshservice Administrator job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 83% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

Freshworks Admin

Tata Consultancy Service Limited

Chicago, IL • On-site

$85K - $100K/yr

Full-time

Posted yesterday

New

Job description

Freshworks Admin
This position is responsible for the administration, configuration, and ongoing support of the Freshservice ITSM platform at HealthEquity, and serves as the senior technical lead for the organization's migration from ServiceNow to Freshservice. The role plans and executes migration activities, establishes platform configuration and governance standards, builds and maintains third-party integrations, and directs the day-to-day technical work of two offshore contractor team members supporting the platform.
Essential Duties and Primary Responsibilities:
• Leads planning and execution of the migration from ServiceNow to Freshservice, including scoping, data migration, workflow/process mapping, cutover planning, and post-migration stabilization.
• Serves as the primary Freshservice platform administrator, including configuration of modules (ITSM, asset management, workflow automation, service catalog, SLAs, and reporting), user and role administration, and ongoing platform maintenance.
• Directs the daily technical work of two offshore contractor team members, assigning tasks, reviewing quality, and ensuring on-time delivery of platform configuration and support work.
• Designs, builds, and maintains integrations between Freshservice and third-party systems, ensuring reliable, secure data flow across the enterprise toolset.
• Develops and maintains project plans, migration runbooks, and status reporting to keep IT leadership and stakeholders informed of migration progress and risks.
• Establishes and documents platform configuration standards, governance processes, and change control procedures to ensure a stable, well-governed Freshservice environment.
• Partners with process owners across IT and the business to translate service management requirements into Freshservice configuration and automated workflows.
• Applies AI-enabled tools and automation to streamline platform administration, accelerate migration tasks, and improve the efficiency of recurring operational work.
• Troubleshoots platform and integration issues, performing root cause analysis and implementing corrective and preventive measures.
• Stays current on Freshservice platform updates, releases, and best practices, recommending adoption of new capabilities where they add business value.
Specialized Knowledge, Skills, and Abilities:
• Strong hands-on experience administering Freshservice or a comparable ITSM platform, including workflow automation, service catalog, asset management, and reporting configuration.
• Demonstrated experience planning and executing platform migrations, including data migration, cutover planning, and post-migration support.
• Experience designing and supporting integrations between ITSM platforms and third-party systems; experience integrating with SailPoint, ADP, and/or Monday.com is a plus.
• Comfort using AI-enabled tools (e.g., scripting/automation assistants, low-code AI workflow builders) to automate administrative tasks and accelerate delivery.
• Strong project planning skills, with the ability to build and manage a migration plan, track risks and dependencies, and report status to stakeholders.
• Ability to direct and coordinate the work of offshore contractor team members without direct HR authority, including task assignment, quality review, and delivery accountability.
• Excellent written and verbal communication skills, with the ability to translate business requirements into platform configuration.
• A demonstrated ability to resolve complex process/systems issues through identification and analysis of problems from root cause to resolution.
• Strong customer service orientation with the ability to collaborate effectively with business partners and IT end users.
Salary Range- $85,000-$100,000 a year
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