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Senior Freshservice Administrator Jobs (NOW HIRING)

World Vision

Sr Application Admin 4597

OR · Remote

Senior Applications Administrator Reports to: Director of Information Systems Location: Remote ... This role serves as the primary platform administrator for Freshservice, responsible for ...

XS Brokers

Senior IT Support Specialist

Quincy, MA · On-site

$82K - $90K/yr

Administer NinjaOne (RMM) including remote remediation, scripting, patching, and compliance ... Review and maintain onboarding/offboarding workflows, runbooks, and Freshservice automations.

Shoreline Marine Company

Senior IT Specialist

Chicago, IL · On-site

$95K - $110K/yr

Administer and troubleshoot Windows desktops, laptops, and servers, ensuring performance and ... Familiarity with ITSM platforms such as Freshservice. * Experience with SentinelOne security ...

Shoreline Marine Company

Senior IT Specialist

Chicago, IL · On-site

$95K - $110K/yr

Administer and troubleshoot Windows desktops, laptops, and servers, ensuring performance and ... Familiarity with ITSM platforms such as Freshservice. * Experience with SentinelOne security ...

DoorDash

Atlassian Administrator

... senior engineers focus on migrations and platform-level projects. You're excited about this ... Prior experience with Freshservice or other ITSM platforms * Experience with Atlassian REST APIs or ...

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Senior Freshservice Administrator information

What is a senior Freshservice administrator?

Senior Freshservice Administrators are experienced IT professionals responsible for managing, configuring, and optimizing the Freshservice IT service management platform within an organization. They oversee system integrations, customize workflows, ensure compliance with best practices, and provide advanced support to users. Their role often includes user training, troubleshooting complex issues, reporting, and collaborating with other IT teams to ensure the platform meets organizational needs.

What are some common challenges faced by senior Freshservice administrators, and how can they be addressed?

Senior Freshservice Administrators often face challenges in customizing workflows to meet complex organizational needs and ensuring seamless integration with other IT systems. Keeping up with frequent software updates and training team members on new features can also be demanding. To address these challenges, it's helpful to stay current with Freshservice release notes, actively participate in the Freshservice community, and collaborate closely with IT stakeholders to gather feedback and optimize processes. Leveraging automation and regularly reviewing configurations can also help in maintaining an efficient service desk environment.

What are the key skills and qualifications needed to thrive as a senior Freshservice administrator, and why are they important?

To thrive as a Senior Freshservice Administrator, you need deep expertise in IT service management (ITSM), experience configuring Freshservice, and a background in ITIL processes or related certifications. Familiarity with Freshservice's automation tools, integrations, reporting features, and API management is essential. Strong problem-solving skills, effective communication, and the ability to collaborate across departments set top performers apart. These skills ensure optimal platform performance, streamline IT workflows, and deliver high-quality support to users.

What is the difference between Senior Freshservice Administrator vs Freshservice Administrator?

AspectSenior Freshservice AdministratorFreshservice Administrator
CertificationsITIL, ServiceNow, or similar certifications often preferredBasic ITIL or vendor-specific certifications
Experience3+ years in service management and platform administration1-2 years in IT service management
ResponsibilitiesAdvanced platform configuration, process optimization, team mentorshipUser management, ticket handling, basic platform setup
Work EnvironmentLarge IT teams, enterprise settingsSMBs, departmental support teams

The main difference between a Senior Freshservice Administrator and a Freshservice Administrator lies in experience, responsibilities, and certifications. Senior roles typically involve more strategic tasks, platform customization, and mentorship, while standard administrators focus on day-to-day support and basic configurations.

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Senior Freshservice Administrator jobs near you
Infographic showing various Senior Freshservice Administrator job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution.

Freshworks Senior Administrator

PROLIM Global Corporation

Remote

$88K - $119K/yr

Full-time

Posted 5 days ago

Job description

PROLIM Global Corporation (www.prolim.com) is currently seeking Freshworks Senior Administrator for Remote, location for one of our Top clients.
Location Remote
Duration: 6 Months (With Possible Extension)
Job Type: Contract
Experience Required: 8 -10 Years
Job Summary:
We are seeking a Freshworks Senior Administrator with strong experience administering and supporting Freshservice ITSM and leading enterprise migrations from ServiceNow to Freshservice. The ideal candidate will have hands-on expertise in Freshservice configuration, ITSM workflows, integrations, data migration, governance, and AI-enabled automation.
This role will serve as the senior technical lead for the Freshservice platform and will coordinate the day-to-day technical activities of two offshore contractors.
Key Responsibilities
  • Lead the planning and execution of the ServiceNow-to-Freshservice migration, including scope definition, data migration, workflow mapping, cutover planning, and post-migration stabilization.
  • Administer and configure Freshservice modules including ITSM, Asset Management, Service Catalog, Workflow Automation, SLAs, and Reporting.
  • Manage users, roles, permissions, platform configurations, and ongoing Freshservice maintenance.
  • Design, build, and maintain secure integrations between Freshservice and third-party enterprise systems.
  • Work with integrations involving SailPoint, ADP, Monday.com, and other business applications.
  • Develop migration runbooks, project plans, status reports, and technical documentation.
  • Establish Freshservice configuration standards, governance processes, and change-control procedures.
  • Partner with IT and business process owners to translate requirements into Freshservice configurations and automated workflows.
  • Direct and coordinate the daily technical work of two offshore contractor team members, including task assignment, quality review, and delivery tracking.
  • Apply AI-enabled tools, scripting/automation assistants, and low-code AI workflow builders to improve platform administration and operational efficiency.
  • Troubleshoot Freshservice platform and integration issues and perform root-cause analysis.
  • Monitor Freshservice releases and recommend new capabilities that provide business value.
  • Support incident management, service desk operations, IT asset management, and ITSM process improvements.

Required Qualifications
  • 8-10 years of ITSM/platform administration experience.
  • Strong hands-on experience with Freshservice administration and support.
  • Proven experience leading or supporting ServiceNow-to-Freshservice migrations.
  • Strong knowledge of ITSM processes including Incident Management, Service Desk Management, Asset Management, Service Catalog, and SLA management.
  • Experience with Freshservice configuration, workflow automation, reporting, roles, permissions, and platform governance.
  • Experience designing and supporting third-party integrations with ITSM platforms.
  • Strong experience with data migration, workflow/process mapping, testing, cutover, and stabilization.
  • Experience leading or coordinating technical resources.
  • Ability to use AI-enabled tools and automation to improve ITSM administration and operational processes.

Preferred Qualifications
  • Freshservice/Freshworks Administrator certification.
  • Experience integrating Freshservice with SailPoint, ADP, and/or Monday.com.
  • ServiceNow ITSM and ServiceNow ITAM experience.
  • Experience with AI agents and AI-driven workflow automation.
  • Strong scripting and automation experience.
  • Experience developing migration runbooks and governance documentation.

Key Skills
Freshservice, Freshworks, ServiceNow, ServiceNow ITSM, ServiceNow ITAM, ITSM Administration, ServiceNow-to-Freshservice Migration, Data Migration, Workflow Automation, Incident Management, Service Desk Management, IT Asset Management, SailPoint, AI Agents, Third-Party Integrations, Platform Governance
About PROLIM Corporation
PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.
Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.

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