Freshworks Admin
Chicago, IL · On-site
... Freshservice ITSM platform at HealthEquity, and serves as the senior technical lead for the ... administrator, including configuration of modules (ITSM, asset management, workflow automation ...
New
Freshworks Admin
Chicago, IL · On-site
... Freshservice ITSM platform at HealthEquity, and serves as the senior technical lead for the ... administrator, including configuration of modules (ITSM, asset management, workflow automation ...
New
Freshworks Admin
Chicago, IL · On-site
Overview: Freshworks Admin This position is responsible for the administration, configuration, and ongoing support of the Freshservice ITSM platform at HealthEquity, and serves as the senior ...
New
Freshworks Admin
Chicago, IL · On-site
Overview: Freshworks Admin This position is responsible for the administration, configuration, and ongoing support of the Freshservice ITSM platform at HealthEquity, and serves as the senior ...
New
Freshworks Admin
Chicago, IL · On-site
$85K - $100K/yr
Freshworks Admin This position is responsible for the administration, configuration, and ongoing support of the Freshservice ITSM platform at HealthEquity, and serves as the senior technical lead for ...
New
Freshworks Admin
Chicago, IL · On-site
$85K - $100K/yr
Freshworks Admin This position is responsible for the administration, configuration, and ongoing support of the Freshservice ITSM platform at HealthEquity, and serves as the senior technical lead for ...
New
Freshworks Admin
Chicago, IL · On-site
$85K - $100K/yr
Freshworks Admin This position is responsible for the administration, configuration, and ongoing support of the Freshservice ITSM platform at HealthEquity, and serves as the senior technical lead for ...
New
Freshworks Admin
Chicago, IL · On-site
$85K - $100K/yr
Freshworks Admin This position is responsible for the administration, configuration, and ongoing support of the Freshservice ITSM platform at HealthEquity, and serves as the senior technical lead for ...
New
Senior IT Support Specialist
$82K - $92K/yr
Administer NinjaOne (RMM) including remote remediation, scripting, patching, and compliance ... Review and maintain onboarding/offboarding workflows, runbooks, and Freshservice automations.
Senior IT Support Specialist
$82K - $92K/yr
Administer NinjaOne (RMM) including remote remediation, scripting, patching, and compliance ... Review and maintain onboarding/offboarding workflows, runbooks, and Freshservice automations.
Senior IT Support Specialist
Quincy, MA · On-site
$82K - $90K/yr
Administer NinjaOne (RMM) including remote remediation, scripting, patching, and compliance ... Review and maintain onboarding/offboarding workflows, runbooks, and Freshservice automations.
Senior IT Support Specialist
Quincy, MA · On-site
$82K - $90K/yr
Administer NinjaOne (RMM) including remote remediation, scripting, patching, and compliance ... Review and maintain onboarding/offboarding workflows, runbooks, and Freshservice automations.
Senior IT Support Specialist
Quincy, MA · On-site
$82K - $92K/yr
Administer NinjaOne (RMM) including remote remediation, scripting, patching, and compliance ... Review and maintain onboarding/offboarding workflows, runbooks, and Freshservice automations.
Senior IT Support Specialist
Quincy, MA · On-site
$82K - $92K/yr
Administer NinjaOne (RMM) including remote remediation, scripting, patching, and compliance ... Review and maintain onboarding/offboarding workflows, runbooks, and Freshservice automations.
Senior IT Specialist
Chicago, IL · On-site
$95K - $110K/yr
Administer and troubleshoot Windows desktops, laptops, and servers, ensuring performance and ... Familiarity with ITSM platforms such as Freshservice. * Experience with SentinelOne security ...
Senior IT Specialist
Chicago, IL · On-site
$95K - $110K/yr
Administer and troubleshoot Windows desktops, laptops, and servers, ensuring performance and ... Familiarity with ITSM platforms such as Freshservice. * Experience with SentinelOne security ...
Senior IT Specialist
Chicago, IL · On-site
$95K - $110K/yr
Administer and troubleshoot Windows desktops, laptops, and servers, ensuring performance and ... Familiarity with ITSM platforms such as Freshservice. * Experience with SentinelOne security ...
Senior IT Specialist
Chicago, IL · On-site
$95K - $110K/yr
Administer and troubleshoot Windows desktops, laptops, and servers, ensuring performance and ... Familiarity with ITSM platforms such as Freshservice. * Experience with SentinelOne security ...
Systems Administrator
Dallas, TX · On-site
Serve as senior escalation for complex infrastructure incidents and requests tracked in Freshservice, meeting established response expectations. * Balance project commitments with day-to-day ...
Systems Administrator
Dallas, TX · On-site
Serve as senior escalation for complex infrastructure incidents and requests tracked in Freshservice, meeting established response expectations. * Balance project commitments with day-to-day ...
IT Administrator
Alpharetta, GA · On-site
Collaborate with senior IT staff on larger projects and infrastructure improvements. IT Adminis ... Freshservice). * Experience administering Google Workspace is highly desirable. * Exposure to or ...
IT Administrator
Alpharetta, GA · On-site
Collaborate with senior IT staff on larger projects and infrastructure improvements. IT Adminis ... Freshservice). * Experience administering Google Workspace is highly desirable. * Exposure to or ...
Collaborate with senior IT staff on larger projects and infrastructure improvements. IT Adminis ... Freshservice). * Experience administering Google Workspace is highly desirable. * Exposure to or ...
Quick apply
Collaborate with senior IT staff on larger projects and infrastructure improvements. IT Adminis ... Freshservice). * Experience administering Google Workspace is highly desirable. * Exposure to or ...
Collaborate with senior IT staff on larger projects and infrastructure improvements. IT Adminis ... Freshservice). * Experience administering Google Workspace is highly desirable. * Exposure to or ...
Quick apply
Collaborate with senior IT staff on larger projects and infrastructure improvements. IT Adminis ... Freshservice). * Experience administering Google Workspace is highly desirable. * Exposure to or ...
Enterprise Applications Administrator, Information Systems
Winston Salem, NC · On-site
$90 - $120/hr
Works with business partners, senior management, and internal/external customers to plan new system ... Familiarity with ticketing and agile tools such as Jira or Freshservice. Accountabilities * None.
Enterprise Applications Administrator, Information Systems
Winston Salem, NC · On-site
$90 - $120/hr
Works with business partners, senior management, and internal/external customers to plan new system ... Familiarity with ticketing and agile tools such as Jira or Freshservice. Accountabilities * None.
Senior Human Resources Operations Manager
Dallas, TX · Remote
$120K - $140K/yr
Oversee the Leave of Absence Administrator, who manages day-to-day case administration, ensuring ... As FreshService matures into the system of record for HR service delivery, day-to-day triage ...
Quick apply
Senior Human Resources Operations Manager
Dallas, TX · Remote
$120K - $140K/yr
Oversee the Leave of Absence Administrator, who manages day-to-day case administration, ensuring ... As FreshService matures into the system of record for HR service delivery, day-to-day triage ...
Senior IT Service Desk Specialist
Washington, DC · On-site
$80K - $99K/yr
Position Title: Senior IT Service Desk Specialist Position Type: Regular Full-Time Department ... Administer the day-to-day service desk tool (Freshservice), ensuring accurate categorization, CI ...
Senior IT Service Desk Specialist
Washington, DC · On-site
$80K - $99K/yr
Position Title: Senior IT Service Desk Specialist Position Type: Regular Full-Time Department ... Administer the day-to-day service desk tool (Freshservice), ensuring accurate categorization, CI ...
Senior IT Service Desk Specialist
$80K - $99K/yr
Position Title: Senior IT Service Desk Specialist Position Type: Regular Full-Time Department ... Administer the day-to-day service desk tool (Freshservice), ensuring accurate categorization, CI ...
Senior IT Service Desk Specialist
$80K - $99K/yr
Position Title: Senior IT Service Desk Specialist Position Type: Regular Full-Time Department ... Administer the day-to-day service desk tool (Freshservice), ensuring accurate categorization, CI ...
Senior IT Service Desk Specialist
Washington, DC · On-site
$62 - $99/hr
Position Title: Senior IT Service Desk Specialist Position Type: Regular Full-Time Department ... Administer the day-to-day service desk tool (Freshservice), ensuring accurate categorization, CI ...
Senior IT Service Desk Specialist
Washington, DC · On-site
$62 - $99/hr
Position Title: Senior IT Service Desk Specialist Position Type: Regular Full-Time Department ... Administer the day-to-day service desk tool (Freshservice), ensuring accurate categorization, CI ...
Position Title: Senior IT Service Desk SpecialistPosition Type: Regular Full-TimeDepartment ... Administer the day-to-day service desk tool (Freshservice), ensuring accurate categorization, CI ...
Quick apply
Position Title: Senior IT Service Desk SpecialistPosition Type: Regular Full-TimeDepartment ... Administer the day-to-day service desk tool (Freshservice), ensuring accurate categorization, CI ...
Application Administrator
Waltham, MA · On-site
$83K - $111K/yr
... FreshService ticketing platform. Work closely with the Service Desk to deliver timely and accurate ... Support senior team members to build knowledge and ensure coverage across the application stack.
Application Administrator
Waltham, MA · On-site
$83K - $111K/yr
... FreshService ticketing platform. Work closely with the Service Desk to deliver timely and accurate ... Support senior team members to build knowledge and ensure coverage across the application stack.
Senior Freshservice Administrator information
What is a senior Freshservice administrator?
Senior Freshservice Administrators are experienced IT professionals responsible for managing, configuring, and optimizing the Freshservice IT service management platform within an organization. They oversee system integrations, customize workflows, ensure compliance with best practices, and provide advanced support to users. Their role often includes user training, troubleshooting complex issues, reporting, and collaborating with other IT teams to ensure the platform meets organizational needs.
What are some common challenges faced by senior Freshservice administrators, and how can they be addressed?
Senior Freshservice Administrators often face challenges in customizing workflows to meet complex organizational needs and ensuring seamless integration with other IT systems. Keeping up with frequent software updates and training team members on new features can also be demanding. To address these challenges, it's helpful to stay current with Freshservice release notes, actively participate in the Freshservice community, and collaborate closely with IT stakeholders to gather feedback and optimize processes. Leveraging automation and regularly reviewing configurations can also help in maintaining an efficient service desk environment.
What are the key skills and qualifications needed to thrive as a senior Freshservice administrator, and why are they important?
To thrive as a Senior Freshservice Administrator, you need deep expertise in IT service management (ITSM), experience configuring Freshservice, and a background in ITIL processes or related certifications. Familiarity with Freshservice's automation tools, integrations, reporting features, and API management is essential. Strong problem-solving skills, effective communication, and the ability to collaborate across departments set top performers apart. These skills ensure optimal platform performance, streamline IT workflows, and deliver high-quality support to users.
What is the difference between Senior Freshservice Administrator vs Freshservice Administrator?
| Aspect | Senior Freshservice Administrator | Freshservice Administrator |
|---|---|---|
| Certifications | ITIL, ServiceNow, or similar certifications often preferred | Basic ITIL or vendor-specific certifications |
| Experience | 3+ years in service management and platform administration | 1-2 years in IT service management |
| Responsibilities | Advanced platform configuration, process optimization, team mentorship | User management, ticket handling, basic platform setup |
| Work Environment | Large IT teams, enterprise settings | SMBs, departmental support teams |
The main difference between a Senior Freshservice Administrator and a Freshservice Administrator lies in experience, responsibilities, and certifications. Senior roles typically involve more strategic tasks, platform customization, and mentorship, while standard administrators focus on day-to-day support and basic configurations.
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The most popular types of Freshservice Administrator jobs are:
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States with the most job openings for Senior Freshservice Administrator jobs include:
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The top searched job categories for Senior Freshservice Administrator jobs are:
Job description
Job Title: Freshworks Admin
Location: Chicago, IL (Onsite)
Fulltime
Job Description
Freshworks Admin
This position is responsible for the administration, configuration, and ongoing support of the Freshservice ITSM platform at HealthEquity, and serves as the senior technical lead for the organization's migration from ServiceNow to Freshservice. The role plans and executes migration activities, establishes platform configuration and governance standards, builds and maintains third-party integrations, and directs the day-to-day technical work of two offshore contractor team members supporting the platform.
Essential Duties and Primary Responsibilities:
• Leads planning and execution of the migration from ServiceNow to Freshservice, including scoping, data migration, workflow/process mapping, cutover planning, and post-migration stabilization.
• Serves as the primary Freshservice platform administrator, including configuration of modules (ITSM, asset management, workflow automation, service catalog, SLAs, and reporting), user and role administration, and ongoing platform maintenance.
• Directs the daily technical work of two offshore contractor team members, assigning tasks, reviewing quality, and ensuring on-time delivery of platform configuration and support work.
• Designs, builds, and maintains integrations between Freshservice and third-party systems, ensuring reliable, secure data flow across the enterprise toolset.
• Develops and maintains project plans, migration runbooks, and status reporting to keep IT leadership and stakeholders informed of migration progress and risks.
• Establishes and documents platform configuration standards, governance processes, and change control procedures to ensure a stable, well-governed Freshservice environment.
• Partners with process owners across IT and the business to translate service management requirements into Freshservice configuration and automated workflows.
• Applies AI-enabled tools and automation to streamline platform administration, accelerate migration tasks, and improve the efficiency of recurring operational work.
• Troubleshoots platform and integration issues, performing root cause analysis and implementing corrective and preventive measures.
• Stays current on Freshservice platform updates, releases, and best practices, recommending adoption of new capabilities where they add business value.
Specialized Knowledge, Skills, and Abilities:
• Strong hands-on experience administering Freshservice or a comparable ITSM platform, including workflow automation, service catalog, asset management, and reporting configuration.
• Demonstrated experience planning and executing platform migrations, including data migration, cutover planning, and post-migration support.
• Experience designing and supporting integrations between ITSM platforms and third-party systems; experience integrating with SailPoint, ADP, and/or Monday.com is a plus.
• Comfort using AI-enabled tools (e.g., scripting/automation assistants, low-code AI workflow builders) to automate administrative tasks and accelerate delivery.
• Strong project planning skills, with the ability to build and manage a migration plan, track risks and dependencies, and report status to stakeholders.
• Ability to direct and coordinate the work of offshore contractor team members without direct HR authority, including task assignment, quality review, and delivery accountability.
• Excellent written and verbal communication skills, with the ability to translate business requirements into platform configuration.
• A demonstrated ability to resolve complex process/systems issues through identification and analysis of problems from root cause to resolution.
• Strong customer service orientation with the ability to collaborate effectively with business partners and IT end users.
Location: Chicago, IL (Onsite)
Fulltime
Job Description
Freshworks Admin
This position is responsible for the administration, configuration, and ongoing support of the Freshservice ITSM platform at HealthEquity, and serves as the senior technical lead for the organization's migration from ServiceNow to Freshservice. The role plans and executes migration activities, establishes platform configuration and governance standards, builds and maintains third-party integrations, and directs the day-to-day technical work of two offshore contractor team members supporting the platform.
Essential Duties and Primary Responsibilities:
• Leads planning and execution of the migration from ServiceNow to Freshservice, including scoping, data migration, workflow/process mapping, cutover planning, and post-migration stabilization.
• Serves as the primary Freshservice platform administrator, including configuration of modules (ITSM, asset management, workflow automation, service catalog, SLAs, and reporting), user and role administration, and ongoing platform maintenance.
• Directs the daily technical work of two offshore contractor team members, assigning tasks, reviewing quality, and ensuring on-time delivery of platform configuration and support work.
• Designs, builds, and maintains integrations between Freshservice and third-party systems, ensuring reliable, secure data flow across the enterprise toolset.
• Develops and maintains project plans, migration runbooks, and status reporting to keep IT leadership and stakeholders informed of migration progress and risks.
• Establishes and documents platform configuration standards, governance processes, and change control procedures to ensure a stable, well-governed Freshservice environment.
• Partners with process owners across IT and the business to translate service management requirements into Freshservice configuration and automated workflows.
• Applies AI-enabled tools and automation to streamline platform administration, accelerate migration tasks, and improve the efficiency of recurring operational work.
• Troubleshoots platform and integration issues, performing root cause analysis and implementing corrective and preventive measures.
• Stays current on Freshservice platform updates, releases, and best practices, recommending adoption of new capabilities where they add business value.
Specialized Knowledge, Skills, and Abilities:
• Strong hands-on experience administering Freshservice or a comparable ITSM platform, including workflow automation, service catalog, asset management, and reporting configuration.
• Demonstrated experience planning and executing platform migrations, including data migration, cutover planning, and post-migration support.
• Experience designing and supporting integrations between ITSM platforms and third-party systems; experience integrating with SailPoint, ADP, and/or Monday.com is a plus.
• Comfort using AI-enabled tools (e.g., scripting/automation assistants, low-code AI workflow builders) to automate administrative tasks and accelerate delivery.
• Strong project planning skills, with the ability to build and manage a migration plan, track risks and dependencies, and report status to stakeholders.
• Ability to direct and coordinate the work of offshore contractor team members without direct HR authority, including task assignment, quality review, and delivery accountability.
• Excellent written and verbal communication skills, with the ability to translate business requirements into platform configuration.
• A demonstrated ability to resolve complex process/systems issues through identification and analysis of problems from root cause to resolution.
• Strong customer service orientation with the ability to collaborate effectively with business partners and IT end users.
About AceStack
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AceStack is a global IT consulting & Staffing agency. We deal in Health care (Nursing, Allied, Clinical/Non-clinical) Staffing, Engineering Staffing & I.T. Staffing. Founded in 2017 in New Jersey, AceStack has reported consistent growth and profit every year and carries zero debt. AceStack consultants are placed across USA, Canada, Mexico, and Asia. In addition to our headquarters in New Jersey – USA, we also have offices in Canada, Noida, and Ahmedabad. AceStack’s exceptionally high-touch service keeps our clients satisfied and our Consultants/Travelers engaged. We believe in investing in our Consultants/Clients in a variety of ways. We employ AceStack ambassador who helps guide Consultants through the on-boarding process and ensure the transition into their new role with our Client is seamless. We also have dedicated Consultant care representatives located throughout our organization who provide the same level of attention throughout our Consultant’s tenure. Due to this level of attention and care, AceStack enjoys not only one of the highest retention rates in the staffing industry but also one of the highest redeployment rates in the industry.