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Senior Freshservice Administrator Jobs (NOW HIRING)

PROLIM Global Corporation

Freshworks Senior Administrator

$88K - $119K/yr

We are seeking a Freshworks Senior Administrator with strong experience administering and ... Administer and configure Freshservice modules including ITSM, Asset Management, Service Catalog ...

New

World Vision

Sr Application Admin 4597

OR · On-site +1

Senior Applications Administrator Reports to: Director of Information Systems Location: Remote ... This role serves as the primary platform administrator for Freshservice, responsible for ...

AceStack LLC

Freshworks Admin

Chicago, IL · On-site

... Freshservice ITSM platform at HealthEquity, and serves as the senior technical lead for the ... administrator, including configuration of modules (ITSM, asset management, workflow automation ...

Trans.eu

Freshworks Admin

Chicago, IL · On-site

Overview: Freshworks Admin This position is responsible for the administration, configuration, and ongoing support of the Freshservice ITSM platform at HealthEquity, and serves as the senior ...

Tata Consultancy Services

Freshworks Admin

Chicago, IL · On-site

$85K - $100K/yr

Freshworks Admin This position is responsible for the administration, configuration, and ongoing support of the Freshservice ITSM platform at HealthEquity, and serves as the senior technical lead for ...

XS Brokers

Senior IT Support Specialist

Quincy, MA · On-site

$82K - $90K/yr

Administer NinjaOne (RMM) including remote remediation, scripting, patching, and compliance ... Review and maintain onboarding/offboarding workflows, runbooks, and Freshservice automations.

DoorDash

Atlassian Administrator

... senior engineers focus on migrations and platform-level projects. You're excited about this ... Prior experience with Freshservice or other ITSM platforms * Experience with Atlassian REST APIs or ...

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Senior Freshservice Administrator information

What is a senior Freshservice administrator?

Senior Freshservice Administrators are experienced IT professionals responsible for managing, configuring, and optimizing the Freshservice IT service management platform within an organization. They oversee system integrations, customize workflows, ensure compliance with best practices, and provide advanced support to users. Their role often includes user training, troubleshooting complex issues, reporting, and collaborating with other IT teams to ensure the platform meets organizational needs.

What are some common challenges faced by senior Freshservice administrators, and how can they be addressed?

Senior Freshservice Administrators often face challenges in customizing workflows to meet complex organizational needs and ensuring seamless integration with other IT systems. Keeping up with frequent software updates and training team members on new features can also be demanding. To address these challenges, it's helpful to stay current with Freshservice release notes, actively participate in the Freshservice community, and collaborate closely with IT stakeholders to gather feedback and optimize processes. Leveraging automation and regularly reviewing configurations can also help in maintaining an efficient service desk environment.

What are the key skills and qualifications needed to thrive as a senior Freshservice administrator, and why are they important?

To thrive as a Senior Freshservice Administrator, you need deep expertise in IT service management (ITSM), experience configuring Freshservice, and a background in ITIL processes or related certifications. Familiarity with Freshservice's automation tools, integrations, reporting features, and API management is essential. Strong problem-solving skills, effective communication, and the ability to collaborate across departments set top performers apart. These skills ensure optimal platform performance, streamline IT workflows, and deliver high-quality support to users.

What is the difference between Senior Freshservice Administrator vs Freshservice Administrator?

AspectSenior Freshservice AdministratorFreshservice Administrator
CertificationsITIL, ServiceNow, or similar certifications often preferredBasic ITIL or vendor-specific certifications
Experience3+ years in service management and platform administration1-2 years in IT service management
ResponsibilitiesAdvanced platform configuration, process optimization, team mentorshipUser management, ticket handling, basic platform setup
Work EnvironmentLarge IT teams, enterprise settingsSMBs, departmental support teams

The main difference between a Senior Freshservice Administrator and a Freshservice Administrator lies in experience, responsibilities, and certifications. Senior roles typically involve more strategic tasks, platform customization, and mentorship, while standard administrators focus on day-to-day support and basic configurations.

What cities are hiring for Senior Freshservice Administrator jobs?

Cities with the most Senior Freshservice Administrator job openings:

What are the most commonly searched types of Freshservice Administrator jobs?

The most popular types of Freshservice Administrator jobs are:

What states have the most Senior Freshservice Administrator jobs?

States with the most job openings for Senior Freshservice Administrator jobs include:

Senior Freshservice Administrator jobs near you
Infographic showing various Senior Freshservice Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 10% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

Remote_ Freshservice-Freshworks ITSM Senior admin

Themesoft, Inc.

Draper, UT • On-site

Full-time

Posted 6 days ago

Job description

Overview:
Job Title: Freshworks Senior admin
Experience -9+ Years
Location: - Remote
ROLE_DESCRIPTION
Experience designing and supporting integrations between ITSM platforms and third-party systems; experience integrating with SailPoint, ADP, and/or Monday.com is a plus.
Comfort using AI-enabled tools (e.g., scripting/automation assistants, low-code AI workflow builders)
ESSENTIAL_SKILLS
"Freshservice ITSM platform Administration and support
Freshservice/Freshworks administrator certification preferred
Migration from ServiceNow to Freshservice."
Skills:
Incident Management
ServiceNow IT Service Management
ServiceNow ITAM (IT Asset Management)
SailPoint
AI Agents
Data Migration
ServiceNow
Service Desk Management
Role Descriptions:
Leads planning and execution of the migration from ServiceNow to Freshservice| including scoping| data migration| workflow/process mapping| cutover planning| and post-migration stabilization.
Serves as the primary Freshservice platform administrator| including configuration of modules (ITSM| asset management| workflow automation| service catalog| SLAs| and reporting)| user and role administration| and ongoing platform maintenance.
Directs the daily technical work of two offshore contractor team members| assigning tasks| reviewing quality| and ensuring on-time delivery of platform configuration and support work.
Designs| builds| and maintains integrations between Freshservice and third-party systems| ensuring reliable| secure data flow across the enterprise toolset.
Develops and maintains project plans| migration runbooks| and status reporting to keep IT leadership and stakeholders informed of migration progress and risks.
Establishes and documents platform configuration standards| governance processes| and change control procedures to ensure a stable| well-governed Freshservice environment.
Partners with process owners across IT and the business to translate service management requirements into Freshservice configuration and automated workflows.
Applies AI-enabled tools and automation to streamline platform administration| accelerate migration tasks| and improve the efficiency of recurring operational work.
Troubleshoots platform and integration issues| performing root cause analysis and implementing corrective and preventive measures.
Stays current on Freshservice platform updates| releases| and best practices| recommending adoption of new capabilities where they add business value.
Skills:
freshservice ITSM,Freshservice,freshworks,freshwork

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