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Manager Freshservice Administrator Jobs (NOW HIRING)

Toppan

IT Help Desk Administrator

Charlotte, NC · On-site

$80K - $90K/yr

The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations ... Management, Freshservice, Zendesk). * Solid understanding of networking fundamentals, hardware ...

Roman Health Pharmacy LLC

$66.57/hr

We are looking to add an Information Technology (IT) Systems Administrator I to our team. In this ... Management, Freshservice, or equivalent platforms. * Familiarity with endpoint management and ...

Jma Wireless

IT Operations Manager

Syracuse, NY · On-site

$115 - $130/hr

The IT Operations Manager owns the day-to-day delivery, reliability, and cost-effectiveness of the ... an ITSM platform administrator credential (e.g., Freshservice/Freshworks), CompTIA Network ...

JMA Wireless

IT Operations Manager

Syracuse, NY · On-site

$115K - $130K/yr

The IT Operations Manager owns the day-to-day delivery, reliability, and cost-effectiveness of the ... an ITSM platform administrator credential (e.g., Freshservice/Freshworks), CompTIA Network ...

JMA Wireless

IT Operations Manager

Syracuse, NY · On-site

$115K - $130K/yr

The IT Operations Manager owns the day-to-day delivery, reliability, and cost-effectiveness of the ... an ITSM platform administrator credential (e.g., Freshservice/Freshworks), CompTIA Network ...

Cumming Group

Automation Engineer

Murrieta, CA · On-site

Design and administer Freshservice automation solutions, service catalogs, workflows, custom ... Manage service accounts, security permissions, connectors, authentication mechanisms, and platform ...

Cumming Group

Automation Engineer

Columbia, SC · On-site

Design and administer Freshservice automation solutions, service catalogs, workflows, custom ... Manage service accounts, security permissions, connectors, authentication mechanisms, and platform ...

Cumming Group

Automation Engineer

Murrieta, CA · On-site

Design and administer Freshservice automation solutions, service catalogs, workflows, custom ... Manage service accounts, security permissions, connectors, authentication mechanisms, and platform ...

LMK Recruiting Solutions

IT Administrator

Hillside, IL · Hybrid

Ticket Management: Own the IT support queue (Freshservice) for HQ--assisting on-site and remote ... Administer the Microsoft 365 admin centers--Exchange, SharePoint, OneDrive, Teams (including Teams ...

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How much do manager freshservice administrator jobs pay per year?

As of Sep 6, 2026, the average yearly pay for manager freshservice administrator in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

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Manager Freshservice Administrator jobs near you
Infographic showing various Manager Freshservice Administrator job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.

Information Technology (IT) Systems Administrator I

CesiumAstro

Westminster, CO • On-site

$23.22 - $27.44/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago

Job description

Please Note: To conform with the United States Government Space Technology Export Regulations, the applicant must be a U.S. citizen, lawful permanent resident of the U.S., conditional resident, asylee or refugee (protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required authorizations from the U.S. Department of State.
At CesiumAstro, we are developers and pioneers of out-of-the-box communication systems for satellites, UAVs, launch vehicles, and other space and airborne platforms. We take pride in our dynamic and cross-functional work environment, which allows us to learn, develop, and engage across our organization. If you are looking for hands-on, interactive, and autonomous work, CesiumAstro is the place for you. We are actively seeking passionate, collaborative, energetic, and forward-thinking individuals to join our team.
We are looking to add an Information Technology (IT) Systems Administrator I to our team. In this position, you will provide frontline technical support for the Company's information technology environment by assisting with hardware, software, and end-user technology needs that enable day-to-day business operations. This role contributes to reliable IT service delivery by resolving routine technical issues, supporting technology deployments, and maintaining technology assets in accordance with established procedures.
Working closely with Information Technology team members and end users, this role supports IT support activities, device provisioning, system maintenance, and service requests while developing foundational technical knowledge and delivering responsive customer service.
JOB DUTIES AND RESPONSIBILITIES
  • Resolve first-level technical issues across computers, mobile devices, printers, software, and business applications.
  • Respond to service requests and troubleshoot routine hardware and software issues.
  • Escalate complex technical issues to appropriate Information Technology team members.
  • Document service requests, resolutions, and support activities within the IT service management system.
  • Assist with installation, configuration, and deployment of computers, peripheral devices, and standard software.
  • Support employee onboarding and offboarding activities by preparing technology equipment and user accounts.
  • Maintain inventory records for hardware, software, and technology assets.
  • Perform routine equipment setup, replacement, and relocation activities.
  • Assist with routine system maintenance, software updates, and endpoint support activities.
  • Support basic user account administration and password reset requests.
  • Maintain technical documentation, user guides, and operational records.
  • Follow Information Technology policies, procedures, and security practices while supporting technology operations.
  • Support implementation of standard technology deployments and operational initiatives.
  • Identify recurring technical issues and communicate opportunities to improve service delivery.
  • Maintain an organized work area and ensure technology equipment is properly documented and tracked.
  • Build productive working relationships with end users and Information Technology team members.

JOB REQUIREMENTS AND MINIMUM QUALIFICATIONS
  • Associate degree, formal occupational training, technical certification, or equivalent education in Information Technology, Computer Information Systems, or a related field.
  • Less than 1 year of experience in information technology support, help desk, desktop support, customer support, or a related field.
  • Basic knowledge of information technology support principles and customer service practices.
  • Foundational knowledge of computer hardware, operating systems, software installation, and peripheral devices.
  • Familiarity with IT service management tools and business productivity applications.
  • Analytical skills with the ability to troubleshoot routine technical issues and identify practical solutions.
  • Strong organizational skills with the ability to manage multiple support requests and assigned tasks.
  • Effective communication and interpersonal skills when working with end users and Information Technology team members.
  • Attention to detail when documenting support activities, maintaining technology assets, and following operational procedures.
  • Ability to apply established support procedures while contributing to continuous improvement initiatives.
  • Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.
  • Familiarity with operating systems, such as Microsoft Windows, macOS, or equivalent platforms.
  • Familiarity with IT service management (ITSM) tools, such as ServiceNow, Jira Service Management, Freshservice, or equivalent platforms.
  • Familiarity with endpoint management and device deployment tools, such as Microsoft Intune, Microsoft Entra ID (Azure AD), Active Directory, Jamf, or equivalent applications.
  • Ability to occasionally lift and move computer equipment or office materials weighing up to 25 pounds, with reasonable accommodation available as needed.
  • Ability to organize, analyze, and interpret technical information, system data, and operational requirements.
  • Ability to communicate effectively, both verbally and in writing, with employees, vendors, and business stakeholders.

$23.22 - $27.44 an hour
CesiumAstro considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills. Full-time employment offers include company stock options and a generous benefits package including health, dental, vision, HSA, FSA, life, disability and retirement plans.
CesiumAstro is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Please note: CesiumAstro does not accept unsolicited resumes from contract agencies or search firms. Any unsolicited resumes submitted to our website or to CesiumAstro team members will be considered property of CesiumAstro, and we will not be obligated to pay any referral fees.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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